Puerto Natales hotellit lähellä Plaza de Armas

Plussat: We loved Remota. Amazing experience, very clean and warm atmosphere. Very friendly staff. Great breakfast and spa. Will come back soon :)

Plussat: room 36 was according our specific requests, in-house restaurant offers outstanding quality food, pool and spa outside of the structure are fine, breakfast ok, surroundings are magnificent, beds too.

Miinukset: to become a real 5-star hotel it still lacks a bit of flexibility and can-do attitude concerning timetables and requests from customers that need to feel welcomed and not like they are intruding habits and rules impossible to break

Plussat: Friendly attentive staff, restaurant on site was luxurious and also kid friendly. Nice Chilean breakfast buffet.

Miinukset: Several rooms had tijereta bugs (earwigs).

Plussat: All the facilities were wonderful, especially the restaurant. All of our meals were outstanding with a world class view. Additionally, the staff was very accommodating and hospitable.

Plussat: Beautiful hotel. Great value. Didn't take advantage of any of the programs but looks like they had a lot of options.

Miinukset: So far from Torres DEl Paine. Wish this hotel was built closer to the park.

Plussat: Breakfast was amazing, beautiful hotel, friendly staff

Plussat: Cool design, great views and great drinks

Miinukset: It’s about a 30 minute walk into town - which isn’t terrible at all but good to be aware of

Plussat: Great buffet breakfast! Very friendly and helpful staff. Very clean. Large spaces to chill. Spa and the fact we had it mostly to ourselves for 3 days!

Miinukset: Sometimes the jacuzzi wasn’t warm enough. But everything else was perfect.

Plussat: Very interesting architecture that tries to connect the guest with the spirit/experience of Patagonia - brings the outside in. Staff at front desk and in the restaurant went over the top in trying to make us happy and comfortable.

Miinukset: Sometimes architecture that is interesting doesn't create spaces that are comfortable to inhabit. That was the case here. Especially with the hotel not full, the public spaces felt cavernous and eerily quiet. The furniture was cool looking but not very comfortable. And the materials in the room ended up making it look unfinished instead of modern/raw/cool. If you're looking architectural interest, this place has it. If you're looking for comfortable and cozy, this may not be for you.

Plussat: The views are amazing and so is the spa area and outdoor hot tub. Remota is a little out of town but it adds to the feel of the place! Breakfast is amazing and if you go half board dinner is too... what no one told us that drinks by the glass are included so that’s an FYI for anyone going in future :-). Oh also there’s a whole upstairs chill zone that I don’t think many guests know about and you can actually the roof with cocktail in hand for stunning views! I’d definitely stay here again .. we’ve stayed in a few hotels in Puerto Natales and this was by far the best!

Miinukset: It would have been nice to know drinks were included so we didn’t purchase a bottle at dinner but we didn’t think to ask :-). Also the rooms were very very warm at night so even though the bed was like a cloud it was a little warm.

Plussat: I liked the location, architecture, light and decoration of the hotel. Staff was very friendly.

Miinukset: A couple of suggestions to improve: coffee and scrambled eggs offered at breakfast. I would also prefer bar soap instead if liquid soap.

Plussat: The staff were fantastically helpful to help us organize our tours and even gave us a free lift one night into town as it’s a 20-25 mins walk. Food was superb and the free welcome drink was much appreciated. Value for money and a lovely breakfast too. Not to mention the beds are super comfy!

Miinukset: The WiFi was poor but in their defence we were well warned in advance of this due to the hotel location. Just go there and relax and disengage and you’ll surely not be disappointed!

Plussat: employ is kind

Miinukset: i stayed in room 1 small bugs and ants full on the bed red rash and very ithcy， need go to hospital now

Plussat: Very nice view from the room and the dining area.

Miinukset: The Wi-Fi was not good in both the room and the lobby.

Plussat: Good location. Slightly overpriced. Quiet.

Miinukset: Breakfast could be better.

Plussat: Great food, comfortable beds, great staff, good location and amazing views. The decoration of the hotel was cozy and warm. Very unique and super clean!

Plussat: We stayed in a room with fjord views, it was amazing. I like that they have free wifi in our room, I initially thought that the wifi is only for the common areas. The place is very cozy. You can walk to town in 20 minutes, or the front desk can call a taxi for you (we paid a flat rate of CLP2,000 each time we take the taxi). I like that tour companies pick-up from this hotel. We booked two rooms and Weskar gave us two rooms that are beside each other.

Miinukset: Food in the restaurant is very limited. Breakfast is ok, but the same everyday, and it gets tiring eating the same stuff for 3 days. Hot tub is not working during our stay.

Plussat: Price, staff, facilities and food are just too good.

Miinukset: Room #30 (left-end wall) was too noisy because of the wind. We we’re there on winter time, so it might be one of the reasons.

Plussat: Design of hotel, Room layout (two-step design), location, lake view, restaurant, sitting area near lobby and in our building, welcome drink, friendly staff

Miinukset: Shower area (draining very slow)

Plussat: Great value for money. Wonderful staff and beautiful views from the lodge to the mountains. Close enough to, but far enough away from, town to discover Puerto Natales and experience the outdoor environment.

Plussat: Great view from the rooms

Miinukset: Nothing

Plussat: They had private parking.

Plussat: Breakfast and location were the best things. Lobby looked nice.

Miinukset: Found that check-in took unnecessarily long. Windows were leaky in wind, bathroom shower had an excess of hair in it still from past users.

Plussat: Breakfast absolutely good. Room on the 3rd floor are renovated with modern bathroom.

Miinukset: Construction in front of the hotel block mountain view. Room on the 4th floor are small.

Plussat: Great location with fabulous view , but not from ALL windows.Thanks for upgrade !!!.Very halpful staff Dany . We arrived 11 pm and she was able to book for us full day excursion to Torres del Paine.Great view from lobby , restaurant and little library. Available bikes in hotel and very cool waterfront bike line . Expensive beer in pub. Buffet breakfast good but not excellent .

Miinukset: There os no fridge inside the room.

Plussat: Staff was nice

Miinukset: Staff was ignorant. Gave us wrong information about trips. Rebooked our trip to a much less expensive trip and didn’t return the difference. Don’t book trips through the hotel.

Plussat: Good breakfast with variety! Location with a view of the Fjord is great (unless there is a construction site right in front of the Hotel), also very close to some good restaurants and the city center.

Miinukset: The facility appears quite old, especially the rooms and is not soundproof. Staff doesn't seem overly motivated. There was a huge construction site right in front of the building eliminating the view of the fjord. Not the hotel's fault, of course, but also no advance information nor any gesture of good will to make up for it. Overall there was a lack of care, e.g. no complementary water, amenities in the bathroom were not replaced, etc. The very high price makes it difficult to accept that.

Plussat: The service was excellent!! The room was very clean, warm and comfortable. Breakfast was delicious and the staff were lovely!

Miinukset: There was no tea/coffee facilities available (kettle with cups and teaspoons). Also a writing pad with a pen would be useful.

Plussat: From the moment we walked into the lobby, from a howling, winding rain/snow storm, the warm reception we received from both staff and the bell boy was so nice. The rooms were comfortable, with a nice 3rd floor view of the town, and the shower was one of those rainfall shower heads that felt so nice to sit under after a long day of driving. The dinner was out of this world amazing. We opted for the three course meal, with the lamb dish being one of the best meals I have ever had of lamb. Whatever was in that saucy gravy that went on top of the lamb, if I wasn't in public, I would have licked the dish clean it was that good. Breakfast in the morning was also superb. Nice cuts of meat to make sandwiches, along with a great selection of fresh fruit, cereals, fresh juices of which there were five (orange, apple, mango, pear and grapefruit) and some great pastries. All-in-all, for the price we paid per night, there service we got and the food we ate, I would stay here in a heartbeat. Don't miss it if you are traveling to Puerto Natales.

Plussat: Perfect location right on the water and close to all the best eating.

Miinukset: Construction going on out the front and in the hotel at the time of our stay.

Plussat: This hotel is located in a classic property, right on the edge of town, looking out onto the water. The property looks good, both outside and inside. There is a little private outside parking area that was full on the first night we were there, but we ware able to use it on the second and third night.

Miinukset: Extreme street noise on the frontside of the hotel. The road in between the hotel and the water is the main road through town and the extension of ruta 9. There is also construction going on, directly in front of the hotel, with large trucks full of rock continuously leaving the construction site, even late at night. The only form of ventilation or cooling in your room is to open up the window that faces that busy road, so don't expect a good nights' sleep. We chose this hotel (on another site for the first and last night) because they listed airconditioning (on that site) as a room amenity, but it simply wasn't there and that ruined our stay. We like a fresh room to sleep in, but that was simply impossible. The inside of the hotel was very warm and there is no ventilation or cooling in the room, other than the option to open the window. No compensation was offered though and we had no other options left as most of the other places in town had already filled up. They did give us one of their (i junior) suites for the third night where they had turned off all the heating, but that was still a noisy room that faced the construction work and we woke up very early, as soon as the sun rose, due to the lack of normal curtains in that room. The tower was a nice touch though. Other smaller issues: the in-room safe was tiny and could not even fit half of my small 12" ultrabook. I think a 7" or 8" tablet might have fit in there, but that's about it. No security latch on the door. Showerhead is mounted very low and the nozzles extrude and have sharp corners, which is not a good combination. Scratched my head pretty bad a few times. Toilet seat was damaged.

Plussat: The staff were very friendly and accommodating, especially when our plans changed.

Miinukset: They are so rigid with times and procedures. Check in is at 3:00, not 2:50. Lunch orders must be placed by 6:00, not 6:05. They cater to large tour groups traveling by bus and don’t really care about the small independent travelers. There are better more modern options in Puerto Natales.

Plussat: First rate, and excellent restaurant. 10 mins walk from bus station.

Miinukset: All good

Plussat: the rooms were spacious and the bed very comfy. Nice restaurant where breakfast is served. They looked after our luggage whilst we trekked in Torres del Paine.

Plussat: Good value and warm hostel that is very convenient for the bus station. Meals are available as well a laundry service.

Plussat: It was ok and the staff was nice. We had our own bathroom. It was clean. The location of the hostel was good. It‘s near to the bus station and only 10 minutes to the centre. The breakfast was a various buffet. Toast, little cakes, muffins, cheese, ham, jam, pudding, muesli, milk, coffee, juice.. everything you need. We could leave our heavy backpacks for 3 days while we stayed in the national park. They organized us a room in CASA LUCY after our return because they were sold out. CASA LUCY was a really lovely and cosy and clean hostel. We can really recommend it! Good breakfast in Casa Lucy.

Miinukset: The beds were a little bit uncomfortable. We had a little bit problems to communicate because their english was not very good.

Plussat: Location is brilliant, near bus station

Miinukset: On this occasion, the bathroom needed fixing - shower door falling off.

Plussat: Close to the bus station. The restaurant downstairs is good and convenient on the evening.

Miinukset: Staff trying to sell highly priced excursions.

Plussat: Walking distance from bus terminal.

Miinukset: Poor breakfast.

Plussat: The rooms are clean and comfortable and in general we had a nice stay there. Some of the stuff were helpful, but sometimes we had to wait too long to get the answers on our questions.

Plussat: Extra bed in the room

Miinukset: The atmosphere

Plussat: Nice staff, helpful Thank you Valentina. And also Daniella at the dining room for her attitude and energy.

Miinukset: Very noisy at night. Sleeping not that good. Breakfast very very basic. Always the same thing.