Puerto Vallarta Lomakeskukset

Plussat: employees were friendly the shows were excellent all employees were always willing to help if need it. room service was great over all love it I had a good time. the food was was delicious . thank you

Miinukset: drinks were good but I think could it get done better probably was the tequila brand you were were using I usually drink tequila sunrise I usually use patron silver beer was good you had different kind .

Plussat: The room was awesome with a great view of the ocean. All of the staff worked very hard to make sure we had a good time. There was lots to do. The food was great. I did a massage at the spa and it was awesome.

Miinukset: They will try to make you sit through a timeshare presentation in exchange for discounts on excursions. The beach is not the white sand beach. There were lots of rocks so if you want to swim in the ocean take some water shoes

Plussat: The food was delish!

Miinukset: Everything was nice and clean. The staff was one point. The ambiance and drinks were great!

Plussat: The staff was great. Very helpful and staying in the preferred was well worth it

Plussat: All inclusive

Miinukset: Lighting in room too dim

Plussat: The view from various locations around the hotel. The rooms.

Miinukset: There is no indication on any literature or any social media that this hotel goes on lockdown at 11pm every night, 20-30 people could be enjoying the evening dancing and socialising and suddenly it is turned off because it is 11pm, this is an adult hotel and we have paid a lot of money to stay here and to be entertained, 11pm is not acceptable, they have a casino with many slot machines that I have never seen being used that could be turned into a pleasant nightclub area and casino moved elsewhere

Plussat: Location and being all inclusive. Beautiful Resort.

Miinukset: Guests come out early and put towels and small object on beach/pool chairs to reserve them and most are not used, but left us without chair to enjoy. Resort does not have any policy on time limit.

Plussat: Friendly staff and great food.

Miinukset: Top shelf liquor was poorly stocked. Hotel ran out of a lot of other alcoholic options also. Don't put premium liquor on your sight just as a means to get tourist.

Plussat:  the supervisor and the manager were awesome. Resort location is awesome serving staff and restaurants were awesome. Ordering room service was easy breezy!

Miinukset: Room smell like mildew/ mold  at front desk wasn’t friendly or accommodating. Her attitude was very dry.

Plussat: The food was very good as were all the staff.

Miinukset: We were there last year and thought the rooms were much better than this trip. We moved rooms from the 2nd floor to the 6th. 2nd floor room had holes in the curtains, counter tops need polishing, no maid service until late pm. , no regular coffee.

Miinukset: We had a passport go missing out of our room. Had to miss our flight and had to book an additional night and new flights home costing us over an additional $1300 as well as losing our original flight home we already paid for. + thousnads at the casino:(

Plussat: The resort was beautiful. Exactly like the pictures online! Every room had an ocean view. It was gated, therefore we felt very safe. The spa was very nice. The staff was very friendly and welcoming! We can’t wait to go back.

Miinukset: The only thing I can think of was the elevators were a bit stuffy. Other than that, it was perfect!

Plussat: Beautiful atmosphere, large room, good food.

Miinukset: They sneakily roped us into a VERY unpleasant time share presentation and were pretty rude about it. We only stayed for 1 night so they basically soured our entire opinion of the place. You also need to take a shuttle and go through a bunch of annoying stairs or elevators just to get from your room to the main lobby.

Plussat: I hardly ever take the time to review places I've stayed, but I felt the need to share my opinion on this one... My fiance and I recently stayed 3 nights in the honeymoon suite, and we couldn't have been happier! The room (and the entire resort) was gorgeous, the food and drinks were great, and the staff were all sooo friendly and accommodating. It was luxury & relaxation at its finest, and we would highly recommend this resort to anyone! We are missing it already :)

Plussat: Staff was unconditional, very friendly and respectful. The pools were clean at all times as well as the whole property. The room was always clean and well maintained Their food is really good. Must try the japanese restaurant The beach is beautiful try snorkeling in there they have very cute fish.

Miinukset: Sometimes, the trolley took forever. And if you are planning on leaving the property early before the trolley starts operating try to walk to the lobby because when we had our excursion to marrietas islands we called for a ride to the lobby ( we were in tower 5) and they never made it. We had to walk to the lobby and then wait for a taxi in the lobby. We ended up being late to the excursion meeting time. But were lucky enough to get in to the boat.

Plussat: Everything

Miinukset: Humidity

Plussat: Everything about this place is fantastic, the rooms have super comfortable beds and everything is very clean. The food was great at every restaurant and the staff is super accommodating. Beautiful private beach and nice pools.

Miinukset: pretty quiet and family oriented. Not a bad thing but if you’re looking for a party vibe, I’d stay somewhere else.

Plussat: Great location- private beach and friendly staff. Loved being in the club tower. SPEND THE EXTRA MONEY . We booked normal tower and got 2nd floor and it was loud noisey and we upgraded. Club tower has better liquor.

Miinukset: Rooms with view not with balcony. SPend extra money for club tower. Food: buffet was great. other restaurants varied. go into town and expeirence local culture

Plussat: Staff is real friendly and helpful

Miinukset: Wasn't a big fan of Blaze restaurant

Plussat: Normally we don't book all inclusive resorts but did so this time to maximize our relaxation time instead of having to make eating arrangements all the time. Overall, our expectations were more than exceeded. Beautiful facilities, private beach, super attentive and friendly staff, very tasty food options with plenty of variety, great drinks as well. Clean beach, great pools, plenty of fresh towels. Highly recommend the hotel and staff. Special kudos to: Isaac Castellanos our personal concierge, to Executive Chef Antonio Reyna for his amazing food and displays. Restaurant Blaze: Juan Ventura the Maitre d', Gustavo our waiter and Yuliana & Fatima the hostesses. Also to Ramon our pool and beach waiter.

Miinukset: The TV in the bedroom was only viewable from the bed. We would have like to be able to watch TV from sitting area. The channel selection was a bit limited as well, we suggest adding CNN & MSNBC to the channel lineup

Plussat: The beach and ocean views

Miinukset: The staff was wonderful

Plussat: The bed was very comfortable. The location was beautiful.

Miinukset: There was a (parasite?) worm in the private pool for our room. There was what looked like a bed bug(s) in the bed. The smell was terrible like fish in the room every time we walked in, it was horrible.

Plussat: Breakfast was good and they had a lunch/snack available outside by the pool.

Miinukset: Our bathroom had a foul smell and on our last day the water temp fluctuated from cold to hot. I think there was something wrong with the pipes and needed to be fixed.

Plussat: Everything

Plussat: Great location, great staff, good food and drink

Miinukset: They hotel allows vendors on the property (Orlandos Magic tours) that bait and switch their customers, then refuse to acknowledge the situation.

Plussat: Beautiful resort, breathtaking views, beach gorgeous and the staff all around outstanding! Also excursion choices were nice.. do the 3 hr ATV excursion with Unique Tours.. Miguel and Victor outstanding tour guides!

Miinukset: The food and drinks were sub par for an all inclusive. We were not impressed. Also other than Tequila Bar no real night entertainment.

Plussat: Food was delicious and staff is great!

Plussat: The property. The Lobby. The Pools. The Restaurants. It is the entire package. Very relaxing. The staff there was also exceptional. They remembered my name and VERY polite all of the time.

Miinukset: It did not bother too much--but I had a couple of back to back weddings down below my room.

Plussat: Excellent meals and service in the Asian and Mexican restaurants. (Didn’t return to the Italian restaurant after the first night, since my wife's steak was too salty to eat and she didn’t want to risk it again.) Lunchtime Shore Grill and La Cevicheria also very good. The activities staff (Efraim, Julio, Jorge, Sebastian and others) were friendly and enthusiastic, but their offerings were limited, compared to others where we've stayed, by the lack of open space on this narrow strip of property, and almost daily private events took what little was there during our week-long stay. Very nice gym facilities. Pool temperature was comfortably warm, even during this December visit. Liquor quality and selection was very good, though the mixing was inconsistent, so you never really knew how anything more complicated than well drinks were going to taste. Bars in Mexico without fresh bananas? Really?

Miinukset: Two large corporate conventions/events during the week we were there blocked access to the volleyball court five days (and counting when we left yesterday). A nighttime event was roped off right below our window, with massive speakers blasting us until 11 p.m., making it nearly impossible to hear the TV. They need to decide whether they want to be an oceanside resort or a convention center. Many others we talked with also felt like second-class guests, just filling the space around the conventions. Every day, heavy equipment worked on and around the narrow strip of rocks that is their "beach," right below the pools, trying to build huge barriers by piling boulders in the ocean. Horrible noise and frequent diesel fumes several hours per day. Tough to relax. (When we asked, they did let us move to a cabana bed one day when the fumes were making us sick.) Why didn’t they protect their seafront while they were doing the original construction? Now it’s been dragging on since at least August! Cleaned our room only while we were at dinner, after the room sat untended all day, and we had to ask four of our seven nights. Finally didn’t bother asking on our last full day there. Easily the worst of our 10+ all-inclusive experiences. Would not return or recommend.

Plussat: - The overall service is great. - Its a new hotel, so everything is in perfect conditions. - The SPA is fantastic. - The food is great but limited options. - Cleanliness of the hotel is excellent - Staff strives to provide excellent care

Miinukset: - The beach is pretty rocky. - Limited green areas - All Inclusive System with limited dinning options.

Plussat: Great value - food was amazing - staff was very friendly - looks just like the pictures

Miinukset: Beach area little smaller then I would like -

Plussat: Food is good and they have a lot of activities.

Miinukset: They try to sell you a time-sharing when you arrived and you can see dirty dishes on the aisles all day.

Plussat: All the restaurants were delicious, there was something for everyone! All of the staff was super helpful and very friendly.

Miinukset: The pool could've maybe been a tad cleaner, but that's my only qualm.

Plussat: Everything was 100%

Plussat: The rooms were beautiful. The hotel is SO close to the ocean and all of the rooms face the ocean. You can hear the sounds of the ocean even when the giant glass doors are closed and you're relaxing in the AC. All of the food, especially the Cervicheria (sp?) was fantastic. The pools were beautiful and the closeness to the ocean was incredible. We hope to return again in a few years.

Miinukset: I wish a little more time would have been spent orienting us to what was where and how to get to certain places. It would be nice if there was a TV channel or something with schedule updates rather than a daily paper schedule. Also wish TV had HDMI in and though the rooms have an espresso machine, a regular coffee machine rather than taking an elevator down to get coffee from the lobby would be appreciated.

Plussat: Breakfast and all food options were great. Gorgeous spa facility and the pool and beach were perfect. Love the ocean view rooms and the nightly entertainment. We loved our water fitness class with Emilio!

Miinukset: I would have preferred natural fruit juices instead of the mixes they used for the strawberry, mango and pineapple drinks as they tasted like they had artificial sweeteners. Our pool server Omar was a little slow for our cabana and not very friendly or helpful.

Plussat: The service

Miinukset: No beach to walk on

Plussat: This was a girls trip, we needed a getaway and this resort as the right choice. There were so many activities, the staff was so kind. We had a great time. The room was super comfortable, 3 of us stayed in one of the oceanfront Grand Junior Suites, it was just the right size, two of us took the beds and the other person slept on the sofa, which was surprisingly comfortable. Our first room had a plumbing issue but the resort was quick to make it right and move us to a new room immediately. The food was ok, nothing to rave about but nothing to complain about and to be honest I don't expect exceptional food at all-inclusive resorts. If you are on the fence regarding this resort - don't be it's a fantastic place to go, have a great time and meet new people.

Plussat: The restaurants were a little hidden

Miinukset: Beach front and vew

Plussat: The location is great, bus and taxis at hand and a mall just in front. The beach is very clean and a lot of chairs to relax. The swimming pool very nice, warm and clean. All the rooms with view and the beds comfortable. The food good. People very attentive.

Miinukset: The drinks too weak, and the music too loud all day. Couldn’t relax on the beach.

Miinukset: The horrible squeaky pull out couch

Plussat: good staff,clean, convenience,

Plussat: * Excellent service in many areas. * Asian and Buffet restaurants were outstanding. * Room service was great. * Each employee we encountered was very good. * Drinks were okay. * I want to stay if it had not been for the service issues at the 2 mentioned restaurants this would have been an outstanding review.

Miinukset: * The worst part of this restaurant were the Italian and Mexican restaurants. Service was extremely slow in the Mexican (took a group of 10 3 hours from start to finish.) Service was slow and our server was just rude in the Italian restaurant. We went back to the Italian restaurant a 2nd time encountering this same server and he was even worse the 2nd time.

Plussat: The food was excellent at any of the restaurants. The nonstop drinks were also tasty.

Miinukset: I didn’t like being hounded to go to the timeshare/vacation club/ fiesta rewards presentations. Some of the staff were relentless. The rooms are noisey since the flooring is marble everything echoes even if the noise is not right outside your room. During my stay two different people entered my room while I was either sleeping or getting dressed. They seriously wouldn’t leave you alone. They take your luggage up to your room but only so they can ask you the same questions over and over again to try and get you to do the timeshare/vacation club/fiesta rewards demo.

Plussat: I was flying from Calgary, Alberta Canada and I arrived in Puerto Vallarta too late to make a connecting flight to Guadalajara. Thus I chose to have an overnight in PVR while on my way to my home in Ajijic. Time isn't a consideration for me and a night at the beach is always enjoyable

Miinukset: Nothing

Plussat: Courteous and friendly staff. Very good food - quality and variety

Miinukset: Room did not have enough storage space for clothing. When my wife plugged the hair dryer cord into the outlet, smoke came out of the appliance. Staff was notified but appliance was never replaced.

Plussat: The staff were absolutely incredible! Special thanks to hotel employees and everyone involved with my birthday dinner, flowers and room decorations! Muchas gracias to all the wonderful staff

Miinukset: Everything was awesome!!

Plussat: Very comfortable bed, spacious room.

Plussat: Everything was wonderful

Miinukset: All was terrific

Plussat: Pool Swimming in the ocean Breakfast

Miinukset: Our 2 dinners were terrible. Risotto was hard and it was supposed to come with all types Of seafood, and it had little to nothing. This was the Italian ristorante. The Mexican was absolutely terrible. The shredded chicken tasted horrible and the steak was tough and not good. Wine Red & White was sub par. We spent way tooooo much money and the food was very disappointing. This is why we left.

Plussat: The staff were great, especially the director of activities.

Miinukset: The beach are was small, but there was plenty if chairs near the beach and pool.