Puerto Vallarta Lomakeskukset

Plussat: Service and staff are amazing. They greet you beautifully. And service was good. The roof top pool is spectacular. The sushu Japanese restaurent was amazing

Miinukset: The l food at the roof top pool was terrible. it is all you eat between breakfast abd dinner. And it had a big impact on the day and the vacation. . Ive eaten far better at other far more affordable places in Mexico Overall For the price the hotel does not live upto its 5 Doinand rating. The very steep price did not dekiver an excellent experience. Lots of gaps in some levels of service While service in general was good. The conceirge was not. Lost my reservations for dinner on our last night. Ended up earting at ab awful Italian restaurent pool side. Christmas eve. It was a nightmare.

Plussat: Great location, secluded but not extremely remote. Very nice surroundings and beautiful beach area.

Miinukset: A couple of restaurants could improve on their food quality. Also, prompt room service needs to be addressed.

Plussat: The service was impeccable.

Miinukset: The beach

Plussat: The resort was amazing. The staff went above and beyond to take care of every need. The view from the private balcony hot tub was breath taking. The food at each of the restaurants was amazing. Our favorite meal was ceviche on the beach. The water is clear, warm, and the paddle boards and kayaking are free. Snorkeling in the national park is a must! Just a 40 minute kayak trip away.

Miinukset: I can't think of anything to complain about.

Plussat: We got the best room at the hotel top floor and with a perfect view of the city and beach also mountain the service was just perfect the food everything was just what we wish for could be happier by picking this hotel if you plan on going you won't go wrong Picking this hotel!

Plussat: Service is top notch, the setting is stunning high up in mountains, very secluded and obviously the pool is phenomenal. The suite with jacuzzi was so relaxing, great size room everything was pretty perfect, gym is also amazing I've never enjoyed going a gym so much. I also found prices of food and drink not too expensive considering the luxury of it, the room rate was high though.

Miinukset: I am struggling to think of anything, maybe it felt like was more suited for couples, I wanted and to relax on own but the hotel very much has a couples vibe, it's far from downtown also so not great if you wanted to explore.

Plussat: Hotel Mousai is a great hotel for vacation. Great staff, very friendly and helpful. People in general are friendly and eager to help and talk about their city. Always they ask that you come back for vacation ! Very clean, not only in the rooms but the outside also. Again great place for vacation!

Miinukset: The beach is very small and rocky, hard to go in and out of the water, not good for snorkeling! However the beach staff is friendly and ready to satisfy all the needs one has.

Plussat: Breakfast was excellent, staff was beyond amazing...everyone!!! at the reception area, everyone!!! at the Terrace restaurant where I had breakfast every day, the way staff was always smiling and greeting you and trying to be helpful.

Miinukset: Constant noise of the ongoing construction from 8am to 6pm---every business day. That severely impacted my ability to use the hot tub or even enjoy at all my beautiful room terrace.

Plussat: Sushi was awesome

Miinukset: Paid for a king bed. Was given a queen. Woke up every morning by an accidental phone call from the front desk. Cleaning people came in our room unannounced while we were sleeping and woke us up again.

Plussat: Everything about this place is so beautiful. You definitely do not have to leave, everything you need is at the hotel/ resort.

Miinukset: We had a couple hiccups regarding our room when we first arrived but they were easily resolved

Plussat: Designed flawlessly, the room superior category, with an awesome views of the ocean. You dont have to leave the property as you’ll find 5 different restaurants for dinner and 3 for breakfasts (but the terrace is without a doubt the best one)

Miinukset: It is not the best option if you want to be close to downtown Vallarta but believe me, you won’t wanna be outside this amazing hotel

Plussat: Beautiful construction of the pool and facilities. Very cheerful staff. Easy access to the loungers. Well maintained. Good internet. Nice breakfast.

Miinukset: We had to endure a timeshare sales pitch. Some restaurants were timeshare guests only until 8pm

Plussat: Everything

Miinukset: Loud music in the beach and pool area

Plussat: Beautiful atmosphere, large room, good food.

Miinukset: They sneakily roped us into a VERY unpleasant time share presentation and were pretty rude about it. We only stayed for 1 night so they basically soured our entire opinion of the place. You also need to take a shuttle and go through a bunch of annoying stairs or elevators just to get from your room to the main lobby.

Plussat: The staff was so kind and amazing. They always greeted with a smile. The property itself was super well kept. Always people around to help and maintain the cleanliness of the place. The rooms were so comfortable :)

Plussat: This was our second stay and they've made many improvements which I appreciate! The property is beautiful, you get the ocean and the mountains all in one! The activities are plentiful. The wait staff is the best.

Miinukset: There should not be a charge for Wi-Fi, please include this in your prices.

Plussat: I hardly ever take the time to review places I've stayed, but I felt the need to share my opinion on this one... My fiance and I recently stayed 3 nights in the honeymoon suite, and we couldn't have been happier! The room (and the entire resort) was gorgeous, the food and drinks were great, and the staff were all sooo friendly and accommodating. It was luxury & relaxation at its finest, and we would highly recommend this resort to anyone! We are missing it already :)

Plussat: Very large resort spanning several buildings. We stayed at one of the ones high on the hillside. This had a great sea view. All inclusive was the best I have encountered so far. You could eat and drink from the menus of 5 restaurant and almost all was included in all inclusive.

Miinukset: Far from the city.

Plussat: Staff was unconditional, very friendly and respectful. The pools were clean at all times as well as the whole property. The room was always clean and well maintained Their food is really good. Must try the japanese restaurant The beach is beautiful try snorkeling in there they have very cute fish.

Miinukset: Sometimes, the trolley took forever. And if you are planning on leaving the property early before the trolley starts operating try to walk to the lobby because when we had our excursion to marrietas islands we called for a ride to the lobby ( we were in tower 5) and they never made it. We had to walk to the lobby and then wait for a taxi in the lobby. We ended up being late to the excursion meeting time. But were lucky enough to get in to the boat.

Plussat: The infinity pool is amazing and I love how you can walk out to the beach. I liked being able to lay by the pool or beachside with lounge chairs that have shade over your head! The location is good, you do have to taxi or uber to get into town but it inexpensive. I liked the different restaurants on the property and that there is a trolley that takes you to and from their sister hotel mousai up the hill. There are also daily activities and a tour desks that sets up your excursions, loved the one stop shop. Did I say the infinity pool is amazing?!

Miinukset: Price could be better. I found the price to be cheaper booking directly with the hotel.

Plussat: The pool was awesome the staff was great. The restaurant by the pool was awesome l, if not a bit expensive.

Miinukset: The power did go out to most of the hotel after a topical storm, but so we stayed and chilled at the pool most of the day, which happens to be one of the hots days here. The power was out from 8am untill about 530 am

Plussat: The staff was super friendly

Miinukset: It was too hot in the lounge areas

Plussat: Staff was friendly and helpful.

Miinukset: When I reserved the hotel I was not informed that the pool and spa area was closed for renovations. Also the beach area has crocodile that made the beach area unsafe.

Plussat: Excellent location, the people working here were amazing. Love this place. Clean and overall the services were great.

Plussat: The staff was AMAZING!! I have never experienced such wonderful service. The staff got to know us by name, and we looked forward to seeing them daily. We visited the spa and all but one restaurant on the property. We would go back in a heartbeat!

Plussat: Beautiful entry, accommodating staff, gorgeous location.

Miinukset: The pool was under renovation which was inconvenient but they did a nice job of solving the issue by providing transport to/from the Westin.

Plussat: The staff was friendly and made you feel like you were part of their family. The restaurant overlooking the beach I loved. The marina area was great. Restaurants outside the premises and transportation to them was great

Miinukset: No complaints other than the cobblestone roads weren’t made for the small cabs! They beat you up driving over them!

Plussat: Location and facilities

Miinukset: Smell of the room

Plussat: The staff was wonderful.

Miinukset: The pool was under construction. Would not have stayed at this hotel had that been advertised.

Plussat: Was breakfast included?

Plussat: Swimming pool

Miinukset: Nothing

Plussat: We needed a hotel close to the airport due to a canceled flight. This was 5 minutes away. Recently updated hotel and they are completing their pool renovations this summer. Nice gym and spa area, although the jacuzzi did not work well.

Miinukset: Unfortunately the pool was closed for renovations but guests are allowed to use the Westin down the street.

Plussat: The property. The Lobby. The Pools. The Restaurants. It is the entire package. Very relaxing. The staff there was also exceptional. They remembered my name and VERY polite all of the time.

Miinukset: It did not bother too much--but I had a couple of back to back weddings down below my room.

Plussat: Beautiful resort. Felt as if staff treated us as VIPs. Food was very good but repetitive and desserts need a do over. So many activities. Staff service in and around the beach and pools were exceptional.

Miinukset: N/A

Plussat: Great value - food was amazing - staff was very friendly - looks just like the pictures

Miinukset: Beach area little smaller then I would like -

Plussat: Food is good and they have a lot of activities.

Miinukset: They try to sell you a time-sharing when you arrived and you can see dirty dishes on the aisles all day.

Miinukset: The way the building faces, you do not get sun until later in the day.

Plussat: All the restaurants were delicious, there was something for everyone! All of the staff was super helpful and very friendly.

Miinukset: The pool could've maybe been a tad cleaner, but that's my only qualm.

Plussat: The view is amazing, the rooms are clean and very comfortable, and the staff is incredibly attentive. I would highly recommend this resort to anyone staying in Puerto Vallarta.

Miinukset: Wait times for the restaurants can be a little long so if eating at an exact time is important, booking a reservation ahead would be smart.

Plussat: The hotel is very new, clean and beautiful There is a public bus Comes every 15 minutes at the front of hotel go to town (Malecon beach and market place) only 10 poso for each transportation

Miinukset: Food is just ok

Plussat: Breakfast and all food options were great. Gorgeous spa facility and the pool and beach were perfect. Love the ocean view rooms and the nightly entertainment. We loved our water fitness class with Emilio!

Miinukset: I would have preferred natural fruit juices instead of the mixes they used for the strawberry, mango and pineapple drinks as they tasted like they had artificial sweeteners. Our pool server Omar was a little slow for our cabana and not very friendly or helpful.

Plussat: The service

Miinukset: No beach to walk on

Miinukset: All the restaurants had good food, but not great food. I am coming from a very "foodie" city though so I'm a bit biased. We wished the pool bar had more than just "well" liquor to choose from. We kept going into the lobby bar to get better quality liquor. Overall though, great time. No regrets on choosing this place.

Plussat: We really enjoy the staff at this resort. They are very kind personable and Always deliver excellent customer service.

Miinukset: We were a little disappointed when we got there because they had a big group coming in and they had shut down most of the restaurants. But they made it right in the end. We plan on returning next year for our Daughter's birthday.

Miinukset: The horrible squeaky pull out couch

Plussat: good staff,clean, convenience,

Plussat: * Excellent service in many areas. * Asian and Buffet restaurants were outstanding. * Room service was great. * Each employee we encountered was very good. * Drinks were okay. * I want to stay if it had not been for the service issues at the 2 mentioned restaurants this would have been an outstanding review.

Miinukset: * The worst part of this restaurant were the Italian and Mexican restaurants. Service was extremely slow in the Mexican (took a group of 10 3 hours from start to finish.) Service was slow and our server was just rude in the Italian restaurant. We went back to the Italian restaurant a 2nd time encountering this same server and he was even worse the 2nd time.

Plussat: The servers by far are the best thing the resort has to offer and are amazing. Kind , helpful, very hardworking, really enjoyed them. Would do everything they could to not say no. Gratuity is included, but tip them. They work hard for nothing at a mediocre establishment at best. They are probably why people give good reviews. I know they are the bones for my minimal good stars. I hope they truly value their staff.

Miinukset: This is not a true All Inclusive resort. No signs posted anywhere or clear literature of what you can't have, however they are happy to tell you that "you can" for an additional fee...or come to a timeshare pitch and we will give it to you. We were asked to move from our sun lounge by the pool, numerous sun lounges were open and as just a couple, enormously surrounded by families, we laid out on one right next to the pool.. After almost 2 hours, we were approached and asked to move. These lounges are extra cost. They weren't the covered beds that come with extra amenities. We went to eat in the buffet, and we asked to sit outside. We were told we could not, it was for people on the 8th/9th floor. We are on the 6th floor. So we litterly sat at the opening of the open air wall and looked at a table less than 5 ft away that we could not sit at. They proudly serve Starbucks coffee in the deli! Big sign posted! BUT for a fee. You find that out when you order. If you want hotel coffee, its free in deli. (the deli is not a deli. It is a hotel shop with typical resort trinkets and clothes, meds to buy.) Coffee is in the back and complimentary pastries. If you want more than your 1st day of coffee pods in your room that they give you to use your coffee maker, you are charged. I found this out because they gave me 2 decaf pods. I wanted regular coffee. I was told no. I got my 2 pods and if I wanted more or different I had to pay extra. If you want to use the Sonne adult pool, it is a $100 fee per day for a couple. The booking site says $15. There are ZERO activities at night. They call lounge acts in the bar nightly activities but kids are not allowed in the bar. All activities are by the pool during the day and the pool area and pool itself are in desperate need of help. Tiles cracked, falling off, dirty and rusted grout. Broken, ripped umbrellas. The pool is really bad. The sun lounge they made us get out of, was broken.

Plussat: Close to the bus stop.

Miinukset: The food was ok..

Plussat: Amazing Hotel! The beach was beautiful and there were several activities to do on the property. Shopping centers were very close take an Uber

Miinukset: Bars and restaurants close relatively early 1am and room service later at night 1am was very slow.

Plussat: We loved everything about this stay. My 3 kids and my sister and I had a wonderful time. We only stayed 2 nights and wish we had more time to stay longer. The staff is very attentive and helpful. My kids loved seeing the peacock walking around the lobby and the iguana poolside was a great surprise though we didn’t get to see “Shakira”...maybe next time!

Miinukset: We didn’t like being approached 3-5 times about joining their membership. Also, I guess the receptionist also didn’t charge me for our stay when I checked in so I was called the next morning to come back. Then at checkout, someone told my daughter that I need to come back to pay for my room when I already had. It was so confusing and I’m still not sure if I got overcharged. I will have to confirm my credit card transactions. It just didn’t set easy with me.

Plussat: I was flying from Calgary, Alberta Canada and I arrived in Puerto Vallarta too late to make a connecting flight to Guadalajara. Thus I chose to have an overnight in PVR while on my way to my home in Ajijic. Time isn't a consideration for me and a night at the beach is always enjoyable

Miinukset: Nothing

Plussat: Courteous and friendly staff. Very good food - quality and variety

Miinukset: Room did not have enough storage space for clothing. When my wife plugged the hair dryer cord into the outlet, smoke came out of the appliance. Staff was notified but appliance was never replaced.

Plussat: All of the staff went out of their way to make you feel welcome. Pretty place, they pay attention to keeping everything in order. The grounds & lobby area are very pretty. The cleaning lady was very good. The buffet was the best. Felt very safe there.

Miinukset: Our biggest dislike would be the shower, it didn't have any pressure ( hard getting the shampoo out) and would turn cold then back to warm.

Plussat: The staff were absolutely incredible! Special thanks to hotel employees and everyone involved with my birthday dinner, flowers and room decorations! Muchas gracias to all the wonderful staff

Miinukset: Everything was awesome!!

Plussat: Very comfortable bed, spacious room.

Plussat: All the structural and beautiful views are great ! the room really nice and clean! Big shower that I really enjoyed the tub with jacuzzi perfect!!

Miinukset: I like everything about the property the only think if u want to go to the town u have to take a taxi that is not expensive but take like 20-25 min. To get there . The food is not the great but is ok

Plussat: The food is ok

Miinukset: The conditioner is not good

Plussat: Room and pool

Miinukset: Too far from everthing and the food in the exclusive area

Plussat: The rooms are so big and clean. The bartenders are really nice and it's really private the hotel.

Miinukset: It really far, so if you are planning to go to the city it's take 40 minutes. They charge per day for internet. Also they have different bracelets that means different benefits so please ask before everything because you think you get all included but isn't.

Plussat: Great staff and service. Always helpful especially Martin @ Check-in and Giovanni in the restaurant. Always helpful with a smile.

Plussat: Great beach, accesible boats, free kayaks, excelente food

Miinukset: The sushi restaurant... no good service and no rice!

Plussat: The waiters, waitress, bartenders, bellboys, housekeeper's and all the amazing people from the staff.

Miinukset: The air conditioner was weak, my room was warm at all times, Our second room smells like thiner, they were working on the roof. Two day before our vacation ends they filled the place with teenagers, 300 first day and another 500 next day, with open bar, when I complained they offer me send me to another hotel, really? Move everybody 8 persons with kids just for one night. They gave me an upgrade for next time with a lot of blackouts. Won't happen.

Plussat: Our room 2620 was perfect. We stayed June 20-27 and EVERYONE we interacted with was awesome. Thank you Oscar at the buffet for sending is to the botanical garden. Barcelo is perfect. The people are beautiful, the property was awesome and our stay was a dream. Walk into Mismaloya, visit the zoo, ride a horse into the jungle, snorkle Los Arcos, relax by the pool, paint, dream, live and love.

Miinukset: We loved everything.

Plussat: The beach was amazing and the pool area was spacious and clean.

Miinukset: The beds listed as “queen” were not queen sized which resulted in a few nights on a hard pull out. The food at the buffet and the restaurants were awful.

Plussat: Nice location and pool area

Miinukset: Food not too great. Drinks barely have alcohol. Premium lounge needs a bartender to mix drinks.

Plussat: Everything is there. Dont need to go off site if you dont want to. Few vendors. nice beach and public beach nearby. Four star hotel with all kinds of distractions and ways to spend your money. Nightly entertainment is on par with others. Great pools. Great location fabulous rooms - get the ones with sunset sun. They are warmer

Miinukset: Fighting for beach chairs was a gigantic pain. why do people 'claim' chairs and not show up at all. Introduced American competitive attitudes which intrudes on the vacay experience.

Plussat: We've usually been to adult only resorts so we were worried about all the kids but it wasn't bad at all. This resort was great for the value. The music can get loud on one side of the pool area, but if you're on the other side, it's fine. We were also on the 6th floor and didn't hear any of the late music.

Miinukset: It is far from downtown and traffic can build up on the one road. So if you wanted to go there, plan a full day down there.