Rapid City Motellit

Miinukset: The room was dirty, had a pair of socks behind the door and the floors didn’t look like they’ve been swept

Plussat: The rooms were very clean- even under the furniture.

Miinukset: The remote did not work properly; example: the volume up button would turn the channel, the power button would turn the volume down, etc. The AC unit was broken and could not be repaired at that time- very hot and stuffy night.

Plussat: Owner & her mom were very nice and helpful. She assisted me with any questions I had.

Miinukset: The bed was uncomfortable & not overwhelmed with traffic/people busy late into the night. Traveling long distance was tough to relax all night with hard bed/and people activity outside.

Plussat: The location is excellent, close to anything I might need. Forty minutes to Mount Rushmore National Park. An hour to Black Hills Playhouse. Ruffle an hour to Crazy Horse Memorial. I found it ideal.

Miinukset: What could be improved. Not much, If you need more then coffee & donut to get your day started, that is at near by Restaurants. There were sufficient places to charge all of my electronics though some of the plugs that were direct USB plug in were broken. It might have been just my luck to have been in two different rooms and both ran out Kleenex Tissues.

Plussat: It was convenient for our stay and good price do to the circumstances we had.

Plussat: The location was convenient, right off I-90, lots of food/store options nearby.

Miinukset: First room assigned was not clean (used towels, bedding, trash, and smell of cigarettes) the front desk attendant did not apologize; only offered to move us to a different room. This one was clean and ready for guests. Customer service and cleanliness were lacking.

Plussat: Room was very spacious, the staff were extremely helpful and friendly and it was very quiet.

Miinukset: No complaints at all.

Plussat: Convenient

Miinukset: Good location

Plussat: Check in was courteous and easy.

Miinukset: Property wasn't super clean. There were bugs in the room.

Plussat: The staff was great but we had to move hotels.

Miinukset: We had a lousy night due to some of the guests being drunk. The Police had to come and take the guest back to her room.

Plussat: The hotel was easy to find.

Miinukset: The breakfast consisted of snacks and the room didn’t have towels or soap.

Plussat: We did not like anything, there was nothing positive about our experience at Travelodge.

Miinukset: We had 3 rooms, they were dirty, there were bugs that I had to clean out from the bath tub. The toilet was clogged and we were told to get a plunger instead of someone helping us. The attitude and customer service of the lady in the front was awful, she was rude and very unpleasant. We were there for 3 days and not once was housekeeping in our room, not even the trash was taken out. We were told that our rooms were going to be cleaned and made up and that never happened.

Plussat: There was very little to like about this stay. We were anxious to leave that hotel.

Miinukset: Travelodge Rapid City on July 2, 2020 1- requested 2 rooms close to each other when making reservations- was told when checking in that was impossible- the rooms were in 2 different buildings. When I complained about that, I was told that we could just leave and get rooms elsewhere. 2- was told that because we were paying for 2 rooms, I had to write my credit card info on a piece of paper that they would keep. When I complained, I was told that we could just leave and get rooms elsewhere. 3- at that point another hotel guest who had already checked in spoke up in my defense and told the 3 hotel personnel behind the desk that they should be apologizing to me and should be kind. Then that hotel guest was told that she could just leave and get a room elsewhere. She replied that she had just paid $500 for her room and that she wasn’t leaving. Then hotel personnel threatened to call the authorities if she didn’t leave. 4- the hotel advertised a hot breakfast when I made reservations, but in the lobby was a sign indicating they would provide a cold breakfast to go beginning at 7:30am unless we wanted to pay for a hot breakfast. We could buy a hot breakfast, but it was not available as advertised. 5- our rooms were 121 and 138. Room 138 had a big water stain and mold on the carpet in the bathroom. Also the curtains were not fitted to the window, so they didn’t block outside lights. 6- at. 9:45pm we were already asleep when someone began shaking our door trying to get into the room (138), scaring us badly. When we yelled, the man outside the door yelled back that he was given room 138. We did not open the door and called the front desk. The young woman at the desk apologized and said she gave him room 138 by mistake. It took a long time to go back to sleep.

Miinukset: Check in was 3pm. We arrived at 5 and they told us one hour. We called at 6:30 and room still not ready. Finally at 7:50 our room was ready. Room looked nice. Opened the fridge and it had food in it from who knows when. The bathroom had about 1/8 of toilet paper one the roll. No extra rolls. There was also garbage on the deck.

Plussat: Cleanliness of room, staff second day

Miinukset: No heater in pool, staff first day lacked tact, no breakfeast due to Covid only grab and go bags. No stay over cleaning of room, due to Covid.. Swimmimg pool restrictions a d how handled due to Covid. Bed way too hard. Rates did not change even though services did greatly. We were quite disappointed in this facility. Will not stay here again.

Plussat: The location was in a good place- close to restaurants.

Miinukset: I did not like their customer service. Our rooms were not "ready" for us. On top of that, the rooms smelled and there was leftover food in fridge and on the patio.

Plussat: We had breakfast only on the way out.

Miinukset: Phone didn't work. Pillows were small and had little filling. Towels had to be taken to the desk to exchange for clean ones. Ice at desk only. No maid service. Poor over all.

Plussat: Staff was friendly and made checking in easy.

Miinukset: The room was very small for 2 queen beds.

Plussat: Location was great

Miinukset: Unpleasant staff...requested extra cot and towels Staff refused even after booking online and that was an option

Plussat: Nothing

Miinukset: Everything

Plussat: very nice and clean

Plussat: Reasonable Price, clean room, comfort bed, and good breakfast.

Miinukset: no refregerator.

Plussat: Very friendly Staff, Front desk allowed us to store our bags while our room was still being turned over. They had a good breakfast. I had Biskets and Gravey everyday. But lots of selections.

Plussat: After wrongly booking our stay and making us drive through the night to another place they gave us a nice room for the second night. Other than than the hotel is nicely located to explore the area.

Miinukset: After wrongly filing our booking a week before we actually arrived and booking that of my credit card they send us to another hotel 20 miles away at 11pm at night. That destroyed our traveling plans for that day and almost for the other day as well. The problem was fixed for the second night but I would have expected more of a compensation than just reducing the price of the second night.

Plussat: We had a very nice time and everyone was very nice and friendly.

Plussat: The staff was very curtious and the room was comfortable and clean.

Miinukset: It is spread out. Rooms are far away from lobby, dining, and ice.