Alda Hotel Reykjavik

The location of the hotel was the best. So close to everything and really handy when catching a bus. It was clean, and the room was quiet and I slept well. The robes in the room were a nice touch as was the personal safe. The radiator kept the room nice and warm, and the comforters on the bed were nice. They give you a cell phone to use during your stay to make local phone calls and check the internet. The breakfast choices were good and the food tasted good. The items were regularly stocked and the fruit was fresh. Tables were cleared quickly. There was a bar and restaurant onsite (which I didn't visit), but it looked nice.

The rooms were extremely dark, even with all the lights on. I went in the winter so it was dark outside for the majority of the day. Coffee and tea service in the room was not always replenished daily. One morning, I overheard one of the servers at breakfast reprimand 3 guests at the next table for "wasting food". I was shocked she would say something like this. Apparently there was a sweet roll in the center of their table that they didn't eat, and she went on and on about not taking things that wouldn't be eaten. This was unacceptable in my opinion. The clerk at the check-in, Olga, was less than friendly and talked about other guests to the other clerk when I was within ear-shot. Then, when she was in the middle of helping me another time, she stopped helping me and started taking care of new guests. Not professional at all. Overall, the hotel was OK. A bit expensive I think. It would be nice to add a small refrigerator to the rooms for the guests.

This hotel has a lovely feel. It’s in a great location too. The rooms are finished to a high spec and are big enough to not trip over who your stay with

The lack of allergy labelling on the breakfast buffet. I can’t eat gluten. We asked whether the breakfast buffet would have options for me. We were told it did and when we arrived for breakfast the serving staff knew about my allergy but in practice it was a case of using common sense to guess at sage foods given the risk of cross contamination.