Windsor Palace Hotel

Staff were super helpful

Needs a refresh - is tired. Mattress is old. Mosquitos in the breakfast restaurant One had also been squashed on wall of our shower; and was still there with blood and insect on wall. Obviously surfaces hadn’t been cleaned properly. Booked here as it had good ratings but wouldn’t stay again. Check out policy is painful too - this is the first hotel I’ve stayed at where when you get to the front desk to checkout - they send someone to check the room before you can checkout/leave. While it didn’t take too long; it’s time consuming and unnecessary. If other hotels don’t do this, not sure why the requirement.

The property location and rooftop

Staff (Danielle specifically) was rude, the property never responded to an email we sent before our arrival, the manager did not respond to the email we sent regarding the rude and unacceptable treatment we received at check in, the walls were paper thin and you could hear guests in the adjoining rooms as well as the staff talking in the hallways in the morning (as early as 7am)