San Jose hotellit lähellä American Musical Theater

Plussat: Cleanness

Miinukset: Room is very bright at night (bad for sleeping). A lot of light came in through the curtains and even more came in from the hallway through the door. It was also very noisy. The hotel is right next to a loud highway and the walls between the rooms and the hallway are very thin, so I could hear cars and other guests all night long.

Plussat: Location and cleanliness

Miinukset: No

Plussat: The staff was extremely polite and accomadating .It took a while at times for staff to answer phones or the door but they were always eager to assist in any way they could.

Miinukset: If I knew the pool was open earlier that would have been wonderful. My key card didn't open the door. Staff accused me of sneaking people in through the stairwell and lied about catching multiple people in the pool area with me one night when I decided to take the stairs down from the seventh floor instead of waiting for the elevator and ended up locked in the pool area in which staff had to let me inside. Then they lied to other staff about me having multiple people with me at the time. The next night I was awoken by a phone call from front desk threatening to kick me out because they found another doorwell left open and assumed it was me. Also a friend's bike was stolen from the bike rack. The staff claimed to have no cameras on that area. Not very secure and definitely not assuring for those who have to lock up a bike there. The staff even refused to get video footage of anyone who walked to the area without a bike and was seen a few minutes later with the bike. The Fuji is an expensive bike with carbon fiber parts raises the value. The staff was no help. The bike has since been reported stolen and perhaps police could obtain any footage needed. That is if the cameras are even fuctioning

Plussat: I loved the cleanliness and great set up in the rooms

Miinukset: Near the bridge where there a lot of homeless people

Plussat: The breakfast was GREAT. The bed was also very comfortable.

Miinukset: I didn't love the immediate surroundings, and I really don't like laminate flooring- it's tacky. It looks nice in the photos, though. And the pool was closed, which was a bummer for the kids.

Plussat: Location

Plussat: Very clean big n great location

Miinukset: How all attention in rudeness with no effort pretending their care but go by the book of rules.

Plussat: The hotel is very close to SAP center. Plenty of restaurants and bars close by. The lounge downstairs was very pleasant and the food and drinks were good.

Plussat: Simplicity and cleanliness

Miinukset: A hotel should bear the cost of parking when someone is staying overnight no matter what. Telling me they don't cover this cost is just wrong; very very wrong.!! That's why my overall review is low.!!

Miinukset: Front desk lady wasn’t really welcoming, didn’t see that I had purchased the breakfast package, came off pretty rude.

Plussat: Loved the hotel. The people were so friendly, and the facilities were so clean. The location was perfect. There were lots of great places within walking distance.

Plussat: Front desk was very nice and helpful

Miinukset: Hotel room was very hot/warm at one point but they came and changed the filter so it became alot cooler.

Plussat: Great room and service. All around great experience.

Plussat: I did not have a good experience at all. I was not informed about the lack of robes, towels, glasses, ice holder. I was overcharged and I am unable to reach anyone to discuss my folio.

Miinukset: Read above

Plussat: It was clean

Miinukset: Put us right by the elevator

Plussat: location, view

Miinukset: No towels, we had a suite and they gave us ONE facecloth they never brought us more and there was only 1 robe in our room. Ridiculous !!!!

Plussat: I loved the location.

Miinukset: The place is really outdated compared to the entrance.

Plussat: The location is great.

Miinukset: The pool was closed

Plussat: Location

Miinukset: “It’s a privilege for you to stay with us” vibe throughout the hotel.

Plussat: Very clean, very nice rooms. Staff was nice. In the downtown area, close to lots of places to visit.

Miinukset: Beds were just ok. Pillows were nice.

Miinukset: Under renovation

Plussat: Super clean and amazing value!

Miinukset: We had booked a room with a single queen sized bed but got the room with two smaller beds.

Plussat: staff was great and helpful

Miinukset: extra charge for everything no microwave and no fridge use

Plussat: My Plans were cancelled due to the Corona 19 thing,

Plussat: As always we were here for a Sharks game. We’ve stayed at all the hotels around here except for this one. Very impressed and would def stay here again.

Miinukset: It’s $45 to park your car here. When you can literally park across the street or park in the garage a block away for $20. That’s absurd!

Plussat: No water to room have no clue on when it will be Restored need to check out by 12 and were not offered late check out On a multiple night do not expect housekeeping or your bed made they do not do that or replace any linens Will never come back

Miinukset: The lobby The rooom but do not expect valet that is not available here

Plussat: The location, the ease to find the rooms, the shower.

Miinukset: The A/C in the room did not work, I personally went to the front desk to complain about it, they said they’d send someone. I left the room to let them work on it due to the current pandemic. I came back three hours later and the AC still wasn�

Miinukset: Art at the front desk was excellent, it is my birthday and instead of having a party I just wanted to get a room & treated myself. My room was wonderful.

Plussat: Friendly staff, well appointed small ( but its a 'grand' hotel ) rooms but very comfortable.

Miinukset: Nothing was open but that is the sign of the times.

Plussat: Bed and pillows were amazing.

Miinukset: Nothing.

Plussat: Kindness of staff

Miinukset: Nope

Plussat: Great location.

Miinukset: Old furniture, dirty carpet in lobby, halls and in the rooms. There were spiders and other bugs in the rooms. Hotel has a smoky smell within the halls.

Plussat: competent staff... late check out

Plussat: I liked everything except no place to eat but I do understand. Also, we had to move to another room our air was not working properly in first room.

Miinukset: See above.

Plussat: Elegant nice and clean I would definitely go again and recommend

Miinukset: Parking

Miinukset: Loud people outside at 3 in the morning yelling fighting and just being disrespectful to the people that are trying to sleep and no employee comforted them to be quite.

Plussat: it was a big room, and the bathtub was huge

Miinukset: I was there for 2nights both nights had drama and half the san jos police dept there arresting people

Plussat: the guy at the desk very rude punk who called me an idiot

Plussat: Jacuzzi bath tub close to lively downtown

Miinukset: To many unsavory folks wondering around

Plussat: Clean

Miinukset: I had to leave

Plussat: Parking lot is shady dont leave anything in your car

Miinukset: Cameras in the parking lot

Plussat: The hot tub

Miinukset: They didn't serve any breakfast, which was upsetting because that was one of the reasons why I picked the place from the start

Plussat: Clean and roomy.

Miinukset: Outside parking lot is dirty

Plussat: I didn’t know there was breakfast But the front desk had our keys ready and fast

Miinukset: Nothing

Plussat: Due to Covid Breakfast was canceled

Miinukset: Noise in parking lot.

Plussat: The location is perfect for downtown San Jose. It's right next to a whole foods and lots of shops and restaurants. Centrally located near downtown San Jose.

Miinukset: I wish there had been a breakfast available but I understand it was close to the quarantine. The hotel used to be quite nice but due to many long-term guests it feels run down at this point. Like the owners may have just given up.

Plussat: The location

Miinukset: I did not like the cockroaches as guest. Under the bed were disgusting dirty. The water on the sink did not go through.

Miinukset: The facility and rooms are old and dirty.

Plussat: was great location,walking distance to hp pavillion,wonderful decor,quiet, comfortable bed,pleasant staff,coverd parking-free

Miinukset: water vending machine on 3rd floor and stove in suite old

Plussat: the breakfast was good and the staff very helpful

Plussat: We liked that we had a fridge and microwave in the room. The breakfast was ok, sounded better (and bigger) than it was. The location was good.

Miinukset: Everything looked a bit shabby.

Plussat: Excellent front desk staff

Miinukset: Nothing

Plussat: Short walk to San Jose Pavillion. Our room was upgraded to a suite without asking. Free Breakfast and Dinner

Miinukset: Although the room was upgraded to a suite, we had four people and now one Queen bed and a sofa bed. The sofa bed was not very comfortable and only had one thin blanket. The hotel was out of extra blankets

Plussat: Loved the jacuzzi tub! Very relaxing. Hotel was quiet and although we didn't have time to partake of the complimentary breakfast offered, the lobby smelled absolutely wonderful with the aromas of eggs and bacon.

Miinukset: We are non-smokers and did not like the stale smoke smell in the hallways. It seemed like we had to walk through that area to get to the non-smoking rooms.

Plussat: Our room was clean and confortable

Miinukset: The front desk person was too rushed and unpersonal

Plussat: It was pretty good. Very close to HP Pavilion and convenient

Miinukset: Smoke smell in the hallways

Plussat: close to the HP pavillion. complimentary dinner and breakfast

Plussat: It was very quiet and the best description of what it is like to sleep on a cloud would be to sleep on the bed here very very comfortable

Miinukset: It didn't look like it look in the pictures plus there was no valet parking parking was horrendous it's not the money you have to spend to get just the fact that inconvenience. I was expecting more especially in Downtown San Jose and the Hyatt

Plussat: The bed is really comfortable. There is more than enough outlets to charge a bunch of stuff. The shower is very nice and comfortable.

Miinukset: The food could have been better though that could be due to the safety regulations currently in place.

Plussat: They include free breakfast. And surprisingly even though there was construction going on in the middle of the night I had a pretty good night sleep

Miinukset: Didn't like the only way that you could park your car was through valet that cost $39 a day. Couldn't find the front entrance to the hotel since they're under construction

Plussat: Location was perfect for the event we were attending.

Miinukset: Construction going on next door and there was no self-parking near the hotel. We had to park in a sketchy public parking lot a block and a half away and the parking attendant didn’t even give us directions. Just said “parking is over there.�

Plussat: Breakfast was excellent; room was exceptionally comfy due to separate sitting area with L-shaped sofa

Miinukset: Parking was expensive $39 plus tip for valet. The weekend we stayed,hotel parking garage was in process of demolition. Don't know where valet was parking guest cars, but Sunday morning at check out, had to wait almost an hour from the time we called down.

Miinukset: The staff, the dirty room, the only parking costing $40, the overall lack of Hyatt Place quality

Plussat: the room, helpful staff,

Miinukset: no breakfasts(only 1 morning the food was available), no bottled water available in the room

Plussat: I loved the location I love San Jose

Miinukset: There were guest who were smoking pot. Smoking pot is legal however they took my choice away from being exposed to smoking pot. It was hard to breathe at points my eyes were watering. That’s is horrible for my stay. Parking sucks!

Plussat: Location

Miinukset: Bed, ice machine, ice bucket, cleanliness

Plussat: The room was nice and clean. The hotel was nice as well.

Miinukset: The lady at the front dest was ok for that style hotel i expected more of a friendly atmosphere. Parking really sucked we had to park way down the street and there was no unloading area. Im handicap so carrying our luggage from a long block away isnt fun. I even notified them i was handicap and the gave me a tip on how i can park down the street still. Employees had front row parking

Plussat: The bed

Miinukset: Better breakfast The fridge didn’t work in the room

Plussat: Location

Miinukset: Not able to open windows a little for fresh air. Parking under construction during our stay. $42 for parking was too much.

Plussat: The location and the price of the hotel.

Miinukset: The hotel bed was very uncomfortable and the ac unit in the room is very loud.

Plussat: The people at the front desk were helpful and friendly. It was also helpful that they changed my room when I asked to move to one that had windows. I liked the light and flow of the room. The bathrobes were wonderful.

Miinukset: It was very expensive.

Miinukset: The Price Was Hotelbook $152 and They Charge $268

Plussat: The bathroom was nice and spacious

Miinukset: The bed was so uncomfortable. It was so hard.

Miinukset: Granddaughter volleyball tournament

Plussat: location location location

Miinukset: hotel parking $36 per-day is outrageous

Plussat: Location

Miinukset: I have never been so uncomfortable in a hotel bed as I was here not only was the bed just super uncomfortable the pillows were horrible. I barely slept the entire night. I was hoping this would be a relaxing evening away from home not the case

Plussat: Greeting was friendly. Room small but very nice. Had a late bite to eat at the restaurant. Food that was recommended was very good. Flat bread could have been warmer. Waiter and service very good.

Miinukset: Only thing that went wrong was the in room coffee brewer. Sadly could not make it work correctly. Maybe some small instructions needed.

Plussat: Location and history of the hotel was great

Miinukset: They ran fire alarm testing without warning us ahead of time. We woke up thinking the building was on fire and forced to listen to a very loud siren for 30 plus minutes. My ears are still ringing

Plussat: I reserved 2 rooms and when we arrived they only had 1 left, so my co-worker had to "walk" to another hotel at 11 pm.

Miinukset: The room was not clean, the phone did work...I can go on and on!

Plussat: Very nice room, clean, comfortable and the staff was attentive and friendly.

Miinukset: N/A

Plussat: The Art Deco decor and theme was lovely. Rooms are small but very nicely designed. Location was perfect for access to a lot of downtown interests (SAP Center, San Jose Museum of Art, the Tech Museum...)

Miinukset: The bathroom, while beautifully designed and appearing very clean had a strong musty smell. Housekeeping came promptly and did additional cleaning but the smell remained. Also, we were disappointed that there was not a nicer dining venue on the premises.

Plussat: Location was great. Beautiful room. Restaurant was great. A lot of sitting area in the front lobby.

Miinukset: Elevator took way too long to pick us up we ended up taking the stairs. High price. Bathroom was not the cleanest.

Plussat: Every stay has been marvelous!! Every single person from staff is super welcoming , this is my third time spending the weekend at this location and its honestly amazing . Not to say it is very convenient since its right next to the convention center.

Miinukset: i dislike how i cant ever have a parking space at this location . Parking is not guaranteed for your stay on event nights and that to me is very inconvenient. I had to park my vehicle two blocks down and still had to carry luggage.

Plussat: Very clean place, I felt safe and comfortable here.

Plussat: The room had a nice view to the outside.

Miinukset: The TV in the room was dated and could not locate the remote for it. The hotel allows dogs which is great but doesn’t have any specific area to take your dog. The staff at the desk recommended that I take the dog to the grass located in the median between the street or the park.

Plussat: In the middle of everything! Great location!

Plussat: Breakfast was amazing! Ethan from the reception was exceptional!

Miinukset: The hot tub was a little dirty

Plussat: The staff was awesome!

Miinukset: I booked a "Deluxe King Room w/ a view" and was underwhelmed. The bed wasn't very comfortable, the room was very plain/regular, and the "view" I paid extra for was a view of a roof. I left feeling like I had overpaid, kinda bummed.

Plussat: staff was great, looked out for myself and younger girls staying for a volleyball tournament. Location was perfect for the event at the convention center.

Miinukset: For the price it would've been nice to have a free/discounted breakfast. very expensive buffet at the restaurant in the lobby for all food. There was also elevator work going on, when we arrived only 1 elevator was working for all 16 floors, by the am they were up to 2 out of 3 but still a huge pain.

Plussat: I enjoyed their beds and cleaning service. Very comfortable and professional.

Miinukset: Only one elevator worked for the whole hotel so ww had to wait a lot in the mornings. As for parking, they charge too much for a service that takes too long in collecting your car and bringing it back. Their staff is not friendly at all, when I ask the in room dinning guy to give me a breakdown of what it is I am paying for my food he answered with “nobody ever asks me this” so I had to ask for a third time again, very weird. Had a couple incidents with him which would have been okay if the food was worth it, but it’s not good at all. Stick to bottled water, not even the fruit is fresh.

Plussat: i enjoyed the commodity and great location. Everything was perfect , i loved the stay here & i am definitely planning to come back .

Miinukset: . Id love to give this a rate of ten out of ten but our rooms shower head and walls still had some remaining of the cleaning liquid. Also , i paid for parking and didnt find parking inside and found this inconvenient and was asked to park somewhere else.

Plussat: Friendly staff

Miinukset: Location was ok About a 15 minute walk to restaurants and coffee etc

Plussat: The staff

Miinukset: The room was very dirty

Miinukset: So close to the airport and badly isolated that you can hear the planes in the room! Bad value for money compared to other holtels of similar quality in the area!

Plussat: clean and quiet