San José hotellit Downtown

Plussat: Location and cleanliness

Miinukset: No

Plussat: The front desk was on point the hotel room was very put together I will be back this time with the whole family AC hotel by Marriott you rock

Plussat: Location was great distance from the Caltrain Station.

Miinukset: Facility was great but the only dislike was that they prepared the room with 3 towels when we booked the room for 4 people. Did not consider the amount of people on the reservation.

Plussat: very clean and staff was friendly

Miinukset: i was charged for parking and there were taxes for things i never herd of, with all the hidden taxes and parking fees i would rather stay somewhere nicer it will come out to the same amount of money.

Plussat: Location, Took Picture

Miinukset: ?

Plussat: The breakfast was amazing. There was a delicious selection of meats, cheeses, baked goods, juices, and produce. We didn't order anything made-to-order (omelets, etc.) because there was enough variety without those options.

Plussat: The hotel is clean & very cozy

Miinukset: No breakfast at all for free

Plussat: Everything about the hotel. Including their amazing staff.

Miinukset: Not the best place to walk around at night. Alot of sketchy people outside.

Plussat: Modern, clean, self parking at a fraction of the hotels price

Miinukset: No room service, limited vegetarian mains in downstairs restaurant

Plussat: Location was great! It's near the Farmers' market where you can eat and drink.

Miinukset: Parking was kinda expensive!

Plussat: The hotel is very close to SAP center. Plenty of restaurants and bars close by. The lounge downstairs was very pleasant and the food and drinks were good.

Miinukset: i couldnt park my company truck in the parking lot..

Miinukset: Over priced Old furniture , No free WiFi in a technology area Paid parking for customers

Plussat: spacious room live jazz in the lobby

Miinukset: fire alarm went off and no information was provided. Doors near elevator were closed when we went up to our room so we were concerned about a potential fee threat

Plussat: amazing customer service! convenience located close to pool and gym, big bathroom!

Miinukset: Having to pay for wi-fi, drunk people at the pool

Plussat: We were celebrating our daughters 21st birthday and enjoyed the pool.

Miinukset: This was quite an ordeal. I was quoted one price on the phone to include parking, brunch and wifi. I had to speak with customer service for over 30 minuets and after they listened to the recorded conversation that in fact those items were to be included. When I originally spoke to the front desk they were very rude about the situation and treated me like I was being a Karen..... After we got home they still charged us for the brunch. The gal in accounting was over talking me and rude as well. I was trying to get her to read the notes on my screen,she placed me on hold for some time and then ultimately came back meekly and said they will refund. We are locals and have never stayed there and are member at the Capitol Club above the Fairmont and have always spoken about how wonderful it is to our friends and clients that visit. Now we will let our guest know when we are looking at the pool to beware if they stay there and that the employees are not the nicest. So sad, I had higher expectations

Plussat: The outside pool area was excellent. Not too busy either.

Miinukset: Hotel prices in the area is not particularly cheap. Despite being in downtown San Jose, not many places to eat around the hotel.

Plussat: For cleaning is good

Miinukset: Is good for the people

Plussat: It was clean, neat, near to the stadium where we were seeing a concert.

Miinukset: No

Plussat: Perfect Location for the San Jose Jazz Festival!

Plussat: The room was big

Miinukset: Everything was awesome! Friendly staff, great location, fun band playing

Plussat: Staff was very friendly and professional.

Miinukset: Having to pay for Wi-Fi. Should be complementary.

Miinukset: I was charged three times that totaled 1000 for two days.

Plussat: I was right in the middle of where I wanted to be. What they came improve upon, dusting after all it is the Fairmount. I went to several floor and notice heavy dust on the hall lights. I am a property manager amd we notice.

Plussat: We ordered food service and it got there sooner than they estimated, which was great! Only thing is the food was barely warm, bummer

Plussat: good location and good service

Plussat: The room was clean and comfortable. It was conviently located downtown with lots of good restaurants close by

Miinukset: I liked my entire experience

Plussat: Proximity to city center, convention center and highways.

Miinukset: Per room night is outrageous, and parking costs, valet, is too much. $45. Valet was extremely busy due to ComicCon. So, the waits were horrendous. Valet Staff was great, however.

Plussat: Downtown location near convention center, Tech Museum of Innovation, short ride to Shark Tank and train station.

Miinukset: Really needs better amenities for casual dining, morning grab and go. Could use a lobby remodel to open up that space. Bathrooms in rooms need an upgrade.

Miinukset: Parking was a bit expensive

Plussat: Nothing was special

Miinukset: Nothing was bad

Plussat: The room was clean. Nice view. Checkin was polite and valet was excellent!

Miinukset: Maintenance worker was rude and judgmental.

Plussat: Great location, clean & comfortable

Plussat: Nice room and veranda.

Miinukset: The parking was a joke. You can park for $10 but there are no ins and outs. Parking structure was a maze that was near impossible to get out of. They had the nerve to ask for $42 for valet parking, and only with valet parking can you get ins and outs.

Plussat: Clean faculty and very helpful staff!

Miinukset: NA

Plussat: The location worked well for me and I enjoyed the concierge floor amenities.

Miinukset: The elevators were not working. I had a terrible time connecting to the internet and the coffee maker in my room did not work. It boiled water but never spit it out into the cup so I had to go to the concierge floor for a cup of tea.

Plussat: It was definitely a very convenient location.

Miinukset: I don’t mind paying for parking but it would be nice to have the option of self parking as opposed to valet especially when it’s a daily rate.

Plussat: Breakfast was perfect!!

Miinukset: Rooms and hallway were really stuffy. Took room a while to cool down.

Plussat: Some staffs were accommodating and helpful. The room was somewhat clean.

Miinukset: There was a charge for parking. There was a blanket with blood stain.The hotel charged me after I had already prepaid my stay. They charged me different amounts for which was not part of what they had told me during check-in. Will not recommend.

Plussat: Cleanliness and location

Miinukset: Cost of parking as a guest.

Plussat: Location!! Across the street from convention center. Streets relatively safe to walk at night. People! Most were all friendly and helpful. Rooms were spacious and clean. Fridge in room.

Miinukset: Did choices in hotel is limited. However there are eating places a very short walk away. Maybe a microwave? But not a need, more of a want.

Plussat: Staff was great! Setup taxi for airport transportation. Taxi pickup was on time from request my last night.

Miinukset: N/A

Plussat: The room was perfect. Perfect location to downtown. Downtown was just a short walk away.

Plussat: Close to downtown

Miinukset: Bad service no clean towels valet parking not good elevators dirty shower not clean good small rill of toilet paper bad service overall

Plussat: Close to the convention center . Food , atm on site

Miinukset: Wish there was a pool

Plussat: The location directly across the street from the convention center is great for anyone attending events there. The breakfast area was nice and large with a good selection of eats.

Miinukset: The parking structure behind the hotel is not owned by them and is being sold and redeveloped, so the only option for parking at the hotel itself is valet currently. There are local city garages and lots nearby so parking in general is not a problem, but it was an inconvenience.

Plussat: Good value, clean; staff was very friendly, location very close to San Jose McEnery Convention Center.

Miinukset: The hotel parking garage was closed so we had to rely on valet parking. Sometimes took 30-40 minutes to get our car since there were only a handful of employees working valet.

Plussat: Location

Miinukset: Not able to open windows a little for fresh air. Parking under construction during our stay. $42 for parking was too much.

Plussat: Location

Miinukset: Poor amenities. Poor breakfast. Rooms are noisy.

Plussat: Good atmosphere

Plussat: Great price. Great location. Lots to eat nearby.

Miinukset: The a/c was noisy. Turned it off. The neighbor's a/c was noisy. All else was great.

Plussat: Very posh feeling hotel. They ended up giving us a free upgrade.

Miinukset: You had to use Valet parking which was $40 for one night which was almost 1/3 of what I paid for the room to begin with.

Plussat: Great historic looking hotel with modern day renovations. Location is great with bars, restaurants, lounges, etc. nearby.

Miinukset: More front-desk staffing

Plussat: Exceptional customer service! I dont remember his name, he was working on the overnight shift on Friday Sept 6th into the 7th. He gave us exceptional customer service and met all our needs. The room was a good size and the bed was very comfortable. Thanks again for the stay!

Plussat: We got in early and even though the check in time was at 3pm, there was a room available in the morning for us to get settled in. We also asked for a later check out and that was also made possible by the hotel staff. Location is great, walking distance from many restaurants and attractions.

Plussat: Staff was nice and accommodating room was nice and clean, location was perfect. We walked to restaurants and the convention center.

Miinukset: Only Valet parking available for $36 a night

Plussat: Excellent staff. Large room.

Miinukset: Phone in my room wasn't working...

Plussat: The location of the hotel was PERFECTLY in the center of all of downtown. We were able to walk to everything from there.

Miinukset: Overnight parking was $36 on top of everything else which is a little too much.

Plussat: Room was nice and comfortable

Miinukset: No

Plussat: Decor was nice. So was the restaurant.

Miinukset: I did valet at the recommendation of the front desk. We left the hotel and got gas. When I got out of my car I noticed my passenger side had a scratch from the headlight to the taillight. I hated not having parking close. Only street parking, self parking at a garage or valet. I was so upset that my vehicle was not protected. I felt like valet didn’t care about my property. Also the second night in the front lobby smelled like the toilets backed up. The elevators also smelled, but the first night did not. So I think it was just one time plumbing issue. The air conditioner also was loud. My fiancé tightened the screws up so it would be quieter. Our friends also stayed in the same hotel but on a different floor and their air conditioner was loud. So I think they all need to be looked at.