San Jose hotellit lähellä San Jose Center for the Performing Arts

Plussat: Easy access to event

Miinukset: Our ice maker on the 16th floor did not work. I asked staff to look into it, but yet even before checking out it still did not work. I had to go to one floor up or down for ice every time I needed ice.

Plussat: Convenient

Miinukset: That I paid for 2 queen beds but when I was given my room it had to full size beds. I went to the front to complain because I specially paid for queen beds and then it took an additional 2 hrs to get me in the right room

Plussat: A GOOD VALUE. Convenient location for me.

Miinukset: The restaurant was closed during my visit.

Miinukset: I purchased a two bedroom and I got stuck with a one bed. Very upset about that. My stay said breakfast included and the hotel said they don’t do breakfast. My stay was horrible. Everything wasn’t as expected. It’s frustrating when you paid for something and get something different. And then I wake up in the morning and the hotel said they don’t do breakfast. Very weird.

Plussat: Quick check in and polite staff

Miinukset: Parking was confusing at first

Miinukset: I booked a two queen room and was given a two full bed room.

Plussat: Location was perfect and the hotel was perfect! Lobby bar was also very nice. We did not eat at the restaurant so I can not comment on that. They do have a great gym and wonderful out pool and spa area.

Miinukset: Nothing

Plussat: Absolutely the worst place I’ve ever been it was very uncomfortable staff was not friendly and no breakfast wouldn’t do it again if I had 1 million bucks

Miinukset: Everything

Plussat: I like everything about the property, in fact I stay here often.

Miinukset: Nothing

Plussat: Our second room was great and clean. Also the reception found us a room across the hall from our group.

Miinukset: We booked connecting rooms months in adavnce and where put on different floors. We asked for a 2pm check in and where told that was fine. And when we arrived at 2pm, we were told they didn't have rooms and it would be after 4-5 before we could check in. The front desk person didn't speak English very well and was hard to understand and he didn't understand what I was asking. Our first room had hair in the shower and trash in the bathroom. Pretty disgusting for a first time stay. There where not enough towels in the room for the amount we had booked on our reservation. The beds we okay, we have stayed at other marriots and this one was a disappointment. Also my credit card was charged muiltple times with incorrect charges and fee that weren't ours. It took over 2 weeks to get my account fixed!

Plussat: Nice

Miinukset: Nothing

Plussat: Location and staff was great! Wish I would have known their was no cleaning staff... But overall was a great stay

Plussat: Nothing really, it was more basic than a stay at a $30.00 a night motel.

Miinukset: Outer Doors did not work properly, fridge didn’t not open , coffee maker did not work, took 15 min for hot water. Had to ask for towels three times.

Plussat: Front desk was very nice and helpful

Miinukset: Hotel room was very hot/warm at one point but they came and changed the filter so it became alot cooler.

Plussat: Close to convention center.

Miinukset: Signs for constructions/ renovation

Plussat: The staff we spoke with were extremely helpful and hospitable.

Miinukset: Nothing was open yet we still were charged full price. It was our honeymoon and we weren’t able to go to the pool or even order room service. Our room wasn’t cleaned at all during our time there and we had nowhere throw our trash out so our room smelled pretty rank after our first evening and, it not being serviced at all, maintained that smell for the entirety of our visit. This was a terrible experience for the price we paid.

Plussat: Location was great.

Miinukset: Rooms were old and worn down. Tons of construction made it very inconvenient and dusty. The pool was also very old.

Plussat: Location

Miinukset: Charged for WIFI

Plussat: Location

Miinukset: Hotel was understaffed. Renovations were going on upon arrival. From check in to valet to room service ALL SLOW AS HECK! Absolutely would not stay there again.

Plussat: Beds were super comfy! Bathroom lighting was great. Their room service tasted good!

Miinukset: Maybe the lighting in the room? In terms of like lighting for photos. It was functionally well lit but the color of the light & the placement of the lights wasn’t very photogenic.

Plussat: It was clean

Miinukset: Put us right by the elevator

Plussat: The room was spacious, bed was comfortable and the hotel is centrally located.

Plussat: I was right in the middle of where I wanted to be. What they came improve upon, dusting after all it is the Fairmount. I went to several floor and notice heavy dust on the hall lights. I am a property manager amd we notice.

Miinukset: Under renovation

Plussat: The Lobby, the room , the smell of cleanliness throughout the facility.

Miinukset: I didn't stay longer

Plussat: The staff was very friendly and professional, upon arrival hotel employee offer exceptional customer service and my stay was very pleasant.

Plussat: The worst experience of my life fridge wasn’t working and ac wasn’t working

Miinukset: Everything was bad

Plussat: Location. It was close to everything we wanted to do that night.

Miinukset: Our room this year was really small. I had booked again this year because I liked the size of the room we had last year.

Plussat: Nice location in Downtown and staff members were nice.

Miinukset: Parking was not free since the location is in Downtown San Jose. The hotel does not have parking, we had to park in a private parking lot next to the hotel, and got charge $26 for a night, with no in and out privilege. It is not the Sheraton hotel but like a private hotel, which was bought by Sheraton.

Miinukset: The hotel charged 100 incidental and 35/dollar parking if you park in their lot or on the street, after informing front desk and management that i park a block away or at the flat 10/ dollar rate parking lot..it seems as their is a color barrier with empl

Plussat: Great customer service!!!

Miinukset: Wish there was a microwave in the room..

Plussat: Customer service

Miinukset: Room only cleaned at arrival not after

Miinukset: Price of parking to0 high and too small

Plussat: Good location to downtown including San Jose Center for the Performing Arts. Staff was very friendly and knowledgeable about the area. Room was small but very nice and clean.

Miinukset: Room was small.

Plussat: Staff and price were great.

Miinukset: Carpet in Hall ways were dirty. Smelled like weed all down hallway.

Plussat: The location is great. Walking distance to many places to eat. Free wifi.

Miinukset: The hotel is old. The AC unit in our room was loud. The TV is small and the menu system is old and clunky.

Plussat: The hotel manager is a very kind and considerate person.

Miinukset: Some of the staff was rude and the whole time i stayed at the hotel the elevator was out of service and im 71/2 months pregnant and had to walk three flights of stairs.

Plussat: Have plenty of space in my room and the jacuzzi tab is great to unwind and relax

Miinukset: Yes, all the windows should have net for their guest safety purposes. I have encountered 3 different types of rooms and they’re all the same situation. The time I get inside my room, the housekeeper didn’t quite clean the room because it loo

Plussat: Location was ok

Miinukset: Loud guests

Plussat: The room is quiet and very clean. The staff is very nice!

Plussat: Size of the room/Bed

Miinukset: Cop cars there upon my arrival

Plussat: Very clean

Miinukset: The guy next door to my room screaming violently like a psycho path at 8::00 A.M the activity downstairs in parking lots all the night till sun came. It fukin sucks here. Drug dealers and prostitutes. Such a beautiful place but obviously poor management

Miinukset: All the people sleeping in there cars in the parking area. Man sitting lobby charging his phone. I definitely did not feel safe leaving the room.

Plussat: They were nice about my dog the gentleman that checked me in was very nice professional

Miinukset: The hotel was nice it was the outside area that was so bad I left at 2 in the morning I was worried about someone breaking into my vehicle there were thugs hanging outside in groups the back lot was not lit up to where I could walk to my car safely there was price all over the parking lots people hanging out front the hotel there's covered parking which didn't appear to be safe either it was not lit up and I have a jacuzzi tub that night didn't even get to use it and the elevator was broke of course I was on the second floor

Miinukset: My room had a awful stench when the fridge was plugged in i called the main lobby to see what can be done atleast get the smell out, on one of tbe beds there was a small sharp object ontop of bed i noticed when i put my 1year old on the bed. When i got tub ready for us there was dirt that looked like sand once tub was filled i had to clean it out myself. People outside 3am yelling & arguing. Hallway smelled like marijuana and cigarettes.

Plussat: The location is perfect for downtown San Jose. It's right next to a whole foods and lots of shops and restaurants. Centrally located near downtown San Jose.

Miinukset: I wish there had been a breakfast available but I understand it was close to the quarantine. The hotel used to be quite nice but due to many long-term guests it feels run down at this point. Like the owners may have just given up.

Plussat: Affordable price. Enough amenities (parking, wifi). Staff was friendly and accommodating.

Miinukset: The constant noise (outside, next door, upstairs) was a major disruption at night. I couldn’t sleep at all without having to use earplugs. The hallways had an unpleasant cigarette smell despite the non-smoking policy.

Plussat: The location

Miinukset: I did not like the cockroaches as guest. Under the bed were disgusting dirty. The water on the sink did not go through.

Plussat: Location was great. Beautiful room. Restaurant was great. A lot of sitting area in the front lobby.

Miinukset: Elevator took way too long to pick us up we ended up taking the stairs. High price. Bathroom was not the cleanest.

Plussat: Every stay has been marvelous!! Every single person from staff is super welcoming , this is my third time spending the weekend at this location and its honestly amazing . Not to say it is very convenient since its right next to the convention center.

Miinukset: i dislike how i cant ever have a parking space at this location . Parking is not guaranteed for your stay on event nights and that to me is very inconvenient. I had to park my vehicle two blocks down and still had to carry luggage.

Plussat: Very clean place, I felt safe and comfortable here.

Plussat: The room had a nice view to the outside.

Miinukset: The TV in the room was dated and could not locate the remote for it. The hotel allows dogs which is great but doesn’t have any specific area to take your dog. The staff at the desk recommended that I take the dog to the grass located in the median between the street or the park.

Plussat: In the middle of everything! Great location!

Plussat: Breakfast was amazing! Ethan from the reception was exceptional!

Miinukset: The hot tub was a little dirty

Plussat: The staff was awesome!

Miinukset: I booked a "Deluxe King Room w/ a view" and was underwhelmed. The bed wasn't very comfortable, the room was very plain/regular, and the "view" I paid extra for was a view of a roof. I left feeling like I had overpaid, kinda bummed.

Plussat: staff was great, looked out for myself and younger girls staying for a volleyball tournament. Location was perfect for the event at the convention center.

Miinukset: For the price it would've been nice to have a free/discounted breakfast. very expensive buffet at the restaurant in the lobby for all food. There was also elevator work going on, when we arrived only 1 elevator was working for all 16 floors, by the am they were up to 2 out of 3 but still a huge pain.

Plussat: I enjoyed their beds and cleaning service. Very comfortable and professional.

Miinukset: Only one elevator worked for the whole hotel so ww had to wait a lot in the mornings. As for parking, they charge too much for a service that takes too long in collecting your car and bringing it back. Their staff is not friendly at all, when I ask the in room dinning guy to give me a breakdown of what it is I am paying for my food he answered with “nobody ever asks me this” so I had to ask for a third time again, very weird. Had a couple incidents with him which would have been okay if the food was worth it, but it’s not good at all. Stick to bottled water, not even the fruit is fresh.