Santa Cruz hotellit lähellä Cocoanut Grove

Plussat: The customer service is superior, the location is ideal. The room looked nice just a couple minor areas things needed to be addressed. TV did not work and the cleaning crew needed to revisit our room. They addressed my concerns immediately!!

Plussat: great view, awesome pool and restaurant, perfect location

Plussat: Everything was great but the mattreses were too hard to get a good notes sleep

Plussat: The staff was really helpful and kind. The view is gorgeous and it's close to everything. The room was clean and upgraded.

Miinukset: There was still some renovations going on an it was very confusing when trying to find our way around the facility.

Miinukset: We came here for our anniversary weekend. We chose to valet our car and the attendant didn’t lock it so our car was broken into!! Items were stolen and the whole car has been rummaged through, our stuff was everywhere. The on site manager didn’t seem very concerned and I had to ask to be refunded for the parking I had paid for. $25 for my car to be left unlocked in your care and then vandalized?! The least they could do in that moment is immediate take the charge off. I couldn’t believe I had to ask and even then they were reluctant. The customer service here is lacking severely. It took them over 3 weeks to follow up on our claim only to let us know that they would only be covering the cost of the stolen items, no other consolation or genuine apology. They didn’t seem to care about our business so we will be taking it elsewhere in Santa Cruz. We’ve stayed here before but will never be staying here again. Very disappointing.

Plussat: I like the location and the service.

Miinukset: This hotel at $600/night is wildly overpriced. It should be $250-300 at most. I didn't even get free parking (had to pay $25/day) even though I was completely ripped off. Unfortunately I had no other viable options.

Plussat: My friend has diabetes and did not bring a rolling suitcase. The maintenance man offered to help us carry our bags even though he was painting the railing. He was a lifesaver. Also, the valet brought my car closer to room 201 and helped us load all of our luggage into our car! Very helpful! Both times your staff offered us help. Loved the care. Especially the maintenance person. He even greeted me the next morning and asked how our stay was going. What a gem!

Miinukset: I saw other guests had robes. Our room maybe did not have that upgrade but it would have been nice to have to wear down to the spa early in the morning.

Plussat: View at the Ocean.

Plussat: View was amazing of ocean full of surfers. Vibe of the hotel was very nice; very surfer oriented. Great views!!!

Plussat: The room was good size, nice design, beautiful view and nice pool

Miinukset: Hair in the bathroom, very dated, hallway carpet smells, iron baby crib. Could have spent the money in a better place elsewhere, I was expecting something better for this price.

Plussat: Ocean view

Miinukset: Too tight rooms

Plussat: What breakfast? And bed was good

Miinukset: The price is way to high. But I guess

Plussat: Awesome access to town.

Miinukset: Room a/c was a little noisy.

Miinukset: Huone oli alimmassa kerroksessa käytävän perällä pimeässä nurkassa, ettei aamulla edes nähnyt paistoiko ulkona aurinko. Huoneessa haisi todella pahalle (tunkkaiselle, ehkä homeiselle?) ja ilma oli kosteaa vaikka yritimme tuulettaa vähän väliä. Aamiainen oli suppea.

Plussat: Very pleasant, privacy, quite, nice staff

Plussat: Bed was super comfy, room was very clean and staff were really helpful.

Plussat: Friendly staff, home baked cookies, clean room with fireplace, DVD player, Eco-green, close to downtown and beach. They called ahead with instructions in case of late check-in after 8pm. Attendant picked up call after hours and offered assistance, overall great service. "Patio", which is a little table and chairs in the walkway in front of each room, and a bigger lounge area in the courtyard with fire pit was nice.

Miinukset: Windows didn't lock. That was uncomfortable given proximity to downtown and SCs many shady characters roaming it, but the building itself is locked with keyed entry. Some wear and tear to the room, like a few large scuffs on the walls and cleaning wear marks on bath furnishings.. Cute and clean place but inside room and outside building just wasn't as polished as it appears in booking pictures. Easy fixes the hotel should invest in to polish it up for their price range. Limited parking, but parking spots become available at dinner time.

Plussat: + clean and cozy room with a fireplace + decent WiFi + good location, near downtown

Miinukset: - construction noise, would be appreciated to know about it in advance

Plussat: Comfortable bed and fireplace

Miinukset: Location was less than optimal, check in area was not appealing to the eye and check in person was eating

Plussat: Service

Miinukset: Breakfast

Plussat: Beautiful accommodations and friendly, helpful, attentive staff. I just wish we could have stayed longer.

Miinukset: It was all good.

Plussat: Nice decor and amenities

Miinukset: Odor in the room from building materials?

Plussat: The location, once one entered, was private, serene and quiet (if no basketball game in large arena close to Inn). The rooms were comfortable, bathrooms nice, little outside tables good touch, outside area with fire pit nice. Location close to beach, boardwalk and downtown area. plenty of restaurants close by. Fresh fruit and cereal available in lobby in a.m. Would stay there again.

Miinukset: Seemed right on edge of an area that felt a little iffy at night. People sleeping in doorways and on the street. Parking not right a hotel...not comfortable leaving anything in my car although no issues as it turned out. Was not comfortable going to my car at night. Desk chair far to low to be able to sit at desk. Wish for hot water maker in room (had coffee etc. available for several hours in lobby) but couldn't make in room. Also would have really liked small frig in room, as wanted to keep food in room for evening rather than go out. Water in shower not as hot as would have liked. BUT would stay there again.

Plussat: I loved everything about Pacific blue inn. It was by far our best hotel experience that we have had. The gentleman that welcomed us was kind, the building was clean (and cute!) And the breakfast was great. We can't wait to come back.

Miinukset: Absolutely nothing. It was all great!

Plussat: Clean, Quiet, friendly staff, nice breakfast and dinner.

Miinukset: Nothing

Plussat: Very clean and safe. The decor and vibe is very Luxury

Plussat: GREAT customer service!

Miinukset: Smaller than usual rooms.

Plussat: The special design of the hotel was very nice. I love the fruits in the fitness room.

Miinukset: The fitness center needs a pull up bar.

Plussat: The staff was so friendly and helpful and professional. The bed was comfortable. The shower was nice. The room was quiet. There was a water machine down the hall that provided very clean and delicious water and the hotel provided a glass jar so no need to use plastic bottles. Can't wait to stay there again.

Miinukset: I hate to complain at all since we so enjoyed our stay but the breakfast we ordered for room service was mediocre at best for the price. We got corned beef hash and it was just big chunks of ham and the potatoes were under cooked. The eggs benny actually weren't too bad but again, the potatoes had a bit of a funky flavor. Since breakfast was close to $80 (with room service service charges etc,) it would have been nice for it to be delicious, or at least pretty good. That being said, the hotel was great and we really enjoyed our stay and will stay there again.

Plussat: Amentities - fantastic pool area, modern, trendy property with a great vibe. clean, friendly staff and location!

Miinukset: Pay for parking

Plussat: This gorgeous Hotel had everything and more! The employees were super nice and always said hello. Room service (breakfast) was delicious and fair-priced. We also loved the Corn-Hole setup they had by the pool!

Miinukset: I cant think of anything :)

Plussat: Modern, new, clean

Miinukset: No luggage carts for tear building

Miinukset: The water was uncontrollable, I was over charged 100 dollars, and my girlfriend left her shoes there and the staff did nothing to try to find them or help us

Plussat: Great spot, cute facilities, comfortable- a great quick getaway

Plussat: Easy to access with car, clean and nice looking.

Miinukset: Tiny tiny tiny room. They were changing mattresses so they were late with check in on our original room. Some lights were out in bathroom.

Plussat: Nicely laid out-good amenities-location once u found it was good-staff very friendly and helpful

Miinukset: Although the room was amazing found even w a King Prwmium room that it was abit tight. U couldnt have closet door open while tryinf to get into washroom as that door was beautiful sliding barn door but wouldnt work. Abit tight between end of bed and desk

Plussat: It was disappointing to be charged 5$ /per day for parking.

Miinukset: Being charged for parking.

Plussat: It was well kept and friendly housekeeping staff

Miinukset: Parking was horrible way over parked with six unused handicapped parking. Had to park in front and then they tried to charge me 7 dollars for parking without my consent. They reversed it thankfully

Plussat: Location, parking availability, friendly and helpful staff, great breakfast options, clean and spacious rooms with good amenities. Gym, spa/sauna and pool.

Miinukset: Queen suite shared a wall with a stairwell, this caused a lot of noise that moved through the whole room.

Plussat: Clean lobby and room

Miinukset: A/C, Heating controlled with room card. Odd.

Plussat: Breakfast was OK

Miinukset: Extra $7 charge for parking!!!

Plussat: Nice helpful staff, comfortable bed

Plussat: The shower was cool

Miinukset: Location

Plussat: Clean beautiful room! Lots of space, very nice. Hallways, breakfast area & lobby very clean also. Free WiFi but $7 to park. Good location; close to good restaurants. Free & delicious breakfast!

Miinukset: Parking was $7 which isn’t bad, it just bugs me to pay for parking at a hotel. The garage was underneath with lots of spaces and well lit

Plussat: Friendly staff nice, buffet breakfast......

Miinukset: No usc football game in our room.....

Plussat: Staff was rude while checking in and the room has bed bugs. I am calling the Environmental health My employee has bug bites all over his body and photos of the bugs in the room and in the bed

Miinukset: My employees have stayed there many of times without problems

Plussat: Good breakfast. Clean rooms with comfy beds

Miinukset: Parking was tight. No large vehicles can fit underneath

Plussat: Hotelli oli siisti, kaikki toimi hyvin, mielelläni majoitumme uudestaan tähän hotelliin jos tulemme toiste Santa Cruziin.

Miinukset: Aamupalalle olisimme kaivanneet hieman jotain "kevyempää", vihanneksia tmv. (omenoita/banaania oli) Mutta Amerikassa aamupala on aina erilainen mitä Euroopassa, hyvä asia oli se, että hotellissa oli aamupala, ja se kuului huoneen hintaan.

Plussat: This hotel is very private, relaxing, and quaint.

Plussat: Shower is great. Location is great. Close to beach. Parking great.

Miinukset: The bed could use an update, preferably upgraded mattresses. Bathroom toilet little tight location.

Plussat: Loved the location. Walking distance to harbour. Clean

Miinukset: It was noisy at night.

Miinukset: They didn’t leave any toilet paper the second day we were there no coffe so I had to go out at night to buy toliet paper

Plussat: Roomy and clean.

Miinukset: No comfortable sitting chairs.

Plussat: Close to beach, harbor, food.

Plussat: Ample parking. Beds were comfortable and the big loft allowed our daughters to sleep upstairs and us downstairs. The double futon wasn’t uncomfortable. Big refrigerator. Could walk to beach. Patio for eating outside had weather allowed.

Miinukset: Bathroom is tiny with no sink except the kitchenette sink. TV screen is tiny. Only 2 chairs and we had 4 people. Room is clean but old and warn. Burned out light bulb. Slow drain in sink. No dishes. On busy street with some noise until nighttime when traffic eased up.

Plussat: Quiet location close to Harbour and beach. Reasonably priced

Plussat: Perfect location. Only 2 miles away from downtown/ The Boardwalk and a few minute walk to Harbor Cafe (Great Brunch). Woman at the front desk was really nice when we got there. Fridge, cable, nice bathrooms, VERY CLEAN. The bed was comfortable and there are several different wifi networks to connect to provided by the hotel. Ample parking provided for guests.

Miinukset: The hotel is sitting right along a road that sees a fair amount of traffic. Didn't really bother me since I was mostly out and about, but if you have trouble sleeping with traffic noise maybe this place isn't for you. Also, they do not serve breakfast, but provide you with a map and a list of places to eat in the area. There's no shortage of good places to eat very close by.

Plussat: Clean room with nice beds and good sized bathrooms.

Plussat: The location is great. You could walk to the Boardwalk if you wanted to (and your kids want to).

Miinukset: I have been staying here for years. It’s a cute hotel and close to many places in Santa Cruz. It seems to be going downhill recently though - I think it’s needs some TLC. The furniture is worn - everything is dinged with marks, including the walls (it’s almost like a herd of wild animals ran through the room). The bathrooms could also use some updating. Vanity tops are worn and mirrors have cracks. It’s nothing that can’t be remedied. It would be much cuter and more comfortable if these basic things were attended to. I’ll stay here again. But hope some of these changes are made.

Plussat: The location was great. Less than 10min walking distance to the beach and downtown area. Everything was clean: sheets, bathroom, floor etc. The room was way better than I expected. It was a little small, but it was just my boyfriend and I so it was perfect. I definitely would come back

Miinukset: Check in is at 3. We got there 3:30 and the room still wasn't ready so the woman told us about 30min, so we just walked to get some beer. Come back 30min later, I asked if the room was ready and she said 10 more minutes. We're a patient couple so it was whatever, but I can see where that could be aggravating.

Plussat: available

Miinukset: paper thin walls, TV noise, dogs barking, road resurfacing price point unrealistic, not competitive

Plussat: Convenience for what we needed and quiet.

Miinukset: Needs a little maintenance.

Plussat: The room was very clean and presentable! We had problems turning on the television due to a short in the cable; however, we called the front desk and someone came and fixed it within 2 minutes of my call.

Miinukset: I paid for early check-in for 12pm. The room wasn’t ready until after 12:30pm and no discounts or anything was offered.

Plussat: Location, good staff

Miinukset: Everything was ok just that there pool was closed when we were there

Plussat: Clean, courteous service. I needed to leave one day earlier and it was not a problem, I was only charged for the nights I was there.

Miinukset: A bit noisy both outside - but I checked-in on a Saturday night - and inside. I needed to unplug the fridge before I would go to bed.

Plussat: Next to everything, super comfy, and very clean. Great experience. In other reviews noise was an issue but they leave earplugs in the nightstand if you need them. Noise wasnt much of an issue for us.

Miinukset: Shower sang at first turn on but quickly stopped.

Plussat: Cery nice but parking was limited

Miinukset: Parking

Plussat: This hotel is by no means a luxury hotel...however, I have stayed in room 119 twice and I love it. The bathroom is small but updated, same with the room. The linens were nice (though the beds could use a heavier blanket added). The complimentary bathroom supplies were of good quality and a nice touch. The location is great and it's decently quiet (though you can hear the footsteps of the person above you).

Miinukset: I had called the hotel at 11am the day of my reservation; I requested room #119 and asked what was the earliest check-in time for that room. I was told that it should be ready by 12pm since it was empty, but it may take until 1:30pm at the latest. I told the girl on the phone that I would be arriving at around 1:30pm. I arrived to check-in at 2pm, my room was NOT ready and when I asked when it would be ready the rude and sloppy looking front desk girl turned around and spoke with some women that were sitting down in the breakfast dinning area. She then turned around and told me it would be ready at a little after 3pm; the ladies that had been sitting down got up and headed to clean my room... As I explained to her that I had called at 11am and was told it would be ready earlier, I had made an appointment around the time frame she had given me over the phone. She offered no apologies and gave me attitude when I request to go ahead and check-in so when I came back from my appointment that I could just go straight to the room. This is the 2nd time that I have stayed in this hotel...check-out time is at 12pm...and even if you ask the front desk for a wake-up call at 11:30am house-keeping will come and wake you up at 10am by knocking on your door. OR they won't even knock, but instead just open the door and walk in when you are in bed!!!!!! This happened to me this last time, she apologized but still to be woken up hours before you need to, and having some stranger barge into the room were you are sleeping make is mortifying!!!!!!!!!!!!!!!!!!!! WTF?! It is clear customer service training doesn't happen at this hotel...and unfortunately do to the rude front desk and the house-keeping barging in whenever they feel like it, I don't think I'll be back....which sucks, because I have to rent a room in SC about once a week and I like the cleanliness, location, price, and overall look of the room.

Plussat: Decent size room

Miinukset: Old leaky fridge, paper thin walls that let you hear leaf blowers late into evening and people in neighboring room.