Special food order that was confirmed by e-mail was unavailable Weighing of carry on luggage was ridiculous with items being shifted from one bag to another Business class seating was inferior to other airlines
Perfectly fine flight, no issues whatsoever
Crew was annoyed every time I asked something.
Miinukset: "More organized boarding process"
Plussat: "Cree"
Miinukset: "Boarding was slow"
Plussat: "Crew was very good. Seats were spacious. Plenty of entertainment."
Miinukset: "More frequent snacks."
Miinukset: "They boarded the plane from both the back and the front at the same time with no direction as to which rows should go where. BIG cluster in the middle of the plane!!"
Plussat: "Really great"
Miinukset: "Need entertainment"
Miinukset: "It was cancelled with less than 12hrs notice !! I had to rebook on another airline costing more than twice as much !!"
Plussat: "The crew was good and went out of their way to help the passengers. The seats were uncomfortable."
Miinukset: "The entertainment could definitely be better. Newer screens, and more options."
Plussat: "The one glass of white wine I was served was delicious. Crew was friendly. Food was surprisingly elaborate for a short flight."
Miinukset: "Boarding process a bit chaotic. The process started before they were ready to let us on the plane. My special meal was forgotten until after meal service. They skipped our row for beverage service and there was nothing served prior to the meal."
Plussat: "The crew was kind and the flight ok. They wanted to charge me 120.00 USD for my one bag checked ONE WAY. 240.00 USD round trip for one checked bag!!!!! On their website it clearly states one free checked bag for ALL FLIGHTS xcept “discount” fares. No way to prove I purchased “basic”"
Miinukset: "They lied. The website does not clearly state that you will be CHARGED FOR CHECKED BAGS. Warning!!"
Plussat: "The crew were very friendly and attentive, there was a delay to boarding and departure but they were very apologetic about it. Service was attentive on the plane and bags promptly delivered at the baggage carousel."
Miinukset: "I upgraded at the airport to Executive class, which is really a bit of a scam to be honest. It’s just the first two rows of the plane and the middle seat kept free... the seats were no different to economy. Not worth the 109€ upgrade fee."
Plussat: "flight was more than 4 hours late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Miinukset: "flight was more than 4 hours late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Plussat: "Very on time, smooth take off and landing and friendly staff."
Miinukset: "Perhaps spirits offered other than just wine. And a vegetarian food option."
Plussat: "unexpectedly comfortable seat on this particular flight, unlike my previous flights to/from USA"
Plussat: "There was a major problem with my booking and I went through almost 2 hours or stress thinking I would not be let on the flight. This has never happened with Kayak. But it was really bad. TAP insisted they could not book me on as Azores Airlines from Pinta Delgado to Toronto was not booked for me. I had to call bothe airlines. With no help from the desk. I finally got both to confirm and at the last minute was allowed on the flight. I chose this route to have a nice couple of days in Portugal and I will have. But the flight start was really upsetting."
Miinukset: "I like Kayak. But am very concerned about booking through in the future with this treatment."
Miinukset: "3:30 hrs delay lost my convection no one to talk to or any help they gave me nothing I had to stay overnight at my expense n pay new ticket hotel food taxi etc nobody will help or respond for anything"
Miinukset: "bumping and no coffee"
Plussat: "Everything else"
Miinukset: "The WiFi was expensive and very little total data allowance even in Executive class so very unsatisfactory."
Miinukset: "the ground personnel were not nice. They also did not seem to know what they were doing. Inconsistent communication. No patience with customers."
Miinukset: "Passenger was refused at check in because, according to the counter clerk, the ticket was not purchased in the country of residency but online in US. As a result, i lost the money, the passenger did not fly, and no refund was issued. this is the first time i ever heard of such BS. Not happy."
Plussat: "Great food. Arrive and flying"
Miinukset: "The fact that people in coach class up to rows 28 as 2 choices of food and from row 29 and up have no choice we have to eat what they have twice to me"
Miinukset: "Not getting new business configuration"
Miinukset: "They had us inside the airplane for 1.5 hours. We understand there was a bad weather but we could get on board when they are ready to depart. It is not nice to be 1.5 hours plus 8 hours traveling"
Plussat: "Nothing. Their mistakes caused an awful experience. And a 24 hour trip from the east coast to Italy is ridiculous."
Miinukset: "I was livid by their unapologetic nature, their disorganization, their delays, the fact that every customer service agent said something different, the fact we had to pay for bags twice as a result of their delays. We should t have to do extra work to get reimbursed after the fact. They should not charge us right the. and there. It’s stealing. They cost us money and we didn’t get what we paid for."
Plussat: "Nothing"
Miinukset: "Pls make sure you let people know about luggage restrictions at time of purchase. Not at check in. Useless people!"
Plussat: "Seats were nice in the front half of the plane."
Miinukset: "Checked bag costs are 90USD which is way to high. No meal selection. One choice offered and it was a weird flavor."
Plussat: "service,puntuality,guidance"
Plussat: "zero."
Miinukset: "bad experience- The personnal was not that good! Lack of manners! Bording was evryone for himself; people with children left behind, evryone got in, all at once. The food was very bad, usual it is good..I dont know if i would fly again with TAP"
Plussat: "None of the videos about Portugal worked!!"
Plussat: "I liked being able to exit the plane at the end of the flight"
Miinukset: "The seats were cramped and it’s upsetting how you can’t select your own. Flying overseas for 7 plus hours it’s best not to be sandwiched in between two strangers, some of which were vomiting the entire flight due to turbulence that the pilot announced would only be minor."
Plussat: "Despite the constant delays, overbookings, and other mediocre treatment of the passengers the crew and TAP personnel remained friendly"
Miinukset: "Flights constantly delayed, overbooked flight without a solution, overbooked hotel... Arrived at destination (Bru) 24h after arriving at airport in Faro. Will avoid TAP at all costs."
Plussat: "The leg room"
Miinukset: "The lack of entertainment"
Miinukset: "We missed our connection Lisbon to Venice because our plane out of Boston was delayed. We flew TAP Lisbon to Rome and then Alitalia to Venice. Our fight to Rome was delayed. We were never told the plane was delayed or how long we should expect to wait. We just stood at the gate waiting to board and time ticked further and further past the boarding time listed on our tickets."
Plussat: "Crew"
Miinukset: "Delayed departure"
Miinukset: "Wouldn't let people approach the desk to ask questions before boarding. Crew very un pleasant and forceful throughout the trip. Would not look forward to flying with TAP again."
Plussat: "Check-in and baggage drop was fast. Food was good. Cabin crew did their job. Economy plus seats are comfortable and leg room was ok (I'm 1,84m tall). So, smooth and easy flight."
Miinukset: "We arrived with 20 Minutes delay...and it was just the first shuttle of the day... could have been better"
Plussat: "Very friendly staff and well organized."
Plussat: "They were in such a bad mood!"
Miinukset: "The captain had fasten seatbelt on because of turbulence. As soon as it came off the crew insisted on doing the service instead of waiting for desperate people to use the restroom. They made everyone sit back down so they could serve sandwiches and drinks. There was plenty of time and they should have waited. The only time the crew smiled was when the flight was over"
Miinukset: "Limited leg room."
Plussat: "Crew did a good job of keeping their cool when my flight was canceled and merged with another. After 4 hours of delay because the Pope was traveling to the same place we were and having to hand out all new boarding passes to confused and anxious passengers, the crew were always friendly and helpful."
Plussat: "Smooth landing"
Miinukset: "A few bumpy moments in the air!"
Plussat: "More legroom than a standard US commuter flight, and food also was better."
Miinukset: "Checking a bag took about 45 minutes even though I had already checked in and prepaid for my checked luggage..."
Miinukset: "The seats were not comfortable. It hurt my back."
Plussat: "Staff and fact that flight was 45mins shorter"
Miinukset: "CHeck in at Lisbon was messy as they made us get back into a passport control line at the gate even though Everton was already seated. Suggest you do this before we get to the gate. Food was mediocre."
Plussat: "Late night dinner provided and morning snack"
Miinukset: "The seats are really hard to sit on (no soft at all) and seem to be made for very short people, so not enough leg support. I was glad it wasn't a 9 hour flight."
Plussat: "We were shuttled to the plane then the plane wasn't ready, so the bus took us back. We just stood on the bus by the gate for a good 20min. Then went back to the plane again. This time it was ready for boarding. I don't understand why they took us if the plane was ready. Once we were there why did we go back to the gate again?? Get it together TAP. My first and only experience and it wasn't a good one."
Plussat: "The attention was great, cordial and polite, was right on time, the movies current and good, I enjoyed the food too.i will fly TAP again for sure."