Scarborough hotellit lähellä Peasholm Park

Plussat: Well equipped gym. Sauna. Spa. Foot spa. Ice cave

Miinukset: Better information on mislaid items. Left jacket in the bar. When we enquired about this 3 different members of staff told us all items which were found would he handed into lost property and it was not in lost property. We explained we had not left the hotel and knew exactly where we had left it. Was not too bothered about the jacket but needed the car keys that were in the pocket. We were told we had to wait till 2.30pm till change over of staff. We asked could you not ring whoever's was taking over and of, as they had previously told us, all items were handed into lost property at reception then what different answer would the change over of staff given us? The manger went to ring another member of staff. He came back a short time later with my jacket that had been found hanging up in the staff room. Why was it hanging in there I wonder? And not handed into lost property? I was just pleased to have my car and house keys back!

Plussat: No parking

Miinukset: No parking

Plussat: I liked the cleanliness ,warmth and quality of this good hotel.Reception staff were nice,dining room staff were friendly and efficient.

Miinukset: I didn't like the "no access "to the rooms until exactly 3pm on the day of arrival although the lounge area was pleasant with good quality tea and coffee while you waited.. Or the 11a.M. checkout.Breakfast was adequate.A Buffet with more choice would have been a better option ,instead it was brought to you and although hot it had been made a while..

Plussat: The rooms were brilliant. The decor was really nice, modern and stylish. All the staff were really friendly and made you feel at home. the best thing was the quality of the rooms and the television in the bathroom.

Miinukset: nothing at all. we had a brilliant and lovely time.

Plussat: Staff are polite and very helpfull. We wanted to eat out and they gave us a list of places and a map to follow so we could find uor way back easily. We locked our key inside and they gave us another one without saying a word. They filled our tea tray and made our bed every day.

Plussat: The restaurant area and front entrance were impressive.

Miinukset: Back entrance area is seedy, dark and the inner lobby and stairs were in need of redecoration.Noisy water pipes and floorboards, lift not working, poor menu for vegetarians. Early check-out time 11am not 12 noon.

Plussat: The big bathroom

Miinukset: Lack of car parking would discurrage me from visiting again

Plussat: location

Plussat: Location

Miinukset: Staff were continually under pressure due to lack of experience and under-staffing. Minor complaints could not be addressed quickly.

Plussat: The staff were very pleasent, the Spa was wonderful and I for one liked the creaky floorboards, they added character and charm.

Plussat: The friendliness and excellent sea view

Plussat: evening dinner and the hotel location, and the parking arrangements

Miinukset: Very poor breakfast self service counter, the worst we have experienced, staff failed to fulfil requests, ie. morning paper, teapot of tea a breakfast, fail to correct the bill, and failed to notice a family/guests who have their child use a potty whilst we were dining close by.The hotel have been informed.

Plussat: The hotel was clean. The staff was friendly. The food was beautiful. We found the hotel bar very welcoming and comfortable.

Miinukset: There wasn't anything we didn't like. In fact we said we would stay again.

Plussat: really pleased with the staff, particularly the waiting staff in the dining room (excellent, polite, courteous, efficient)

Miinukset: would have liked to have been able to use the pool, and thought the restaurant menu was a little limited in choice

Plussat: Very efficient and courteous staff

Plussat: great hotel, excellent staff, great food, will be back next year

Plussat: lovely hotel, clean, helpful staff, lovely food, would definitely stay there again

Plussat: Cosy, comfortable hotel, very relaxing atmosphere. Husband partially disabled and found easy room access for mobility scooter and grab rail on bath was a necessity - thankyou!

Miinukset: Yes, on our second evening in the bar, there was no bitter lemon available for my vodka - stock up for next visit!!!

Plussat: Clean, good facilities, excellent breakfast and choices, good staff

Plussat: Staff friendly and hard working. Service was good as was the food in the resturant. Good atmosphere in bar area after meals

Miinukset: Wooden floors at room area creaked too much

Plussat: I think the hotel was in a good location to see all the sites in scarbourgh, It was very clean and tidy and has had a recent make over in the reception, dining rooms etc, The rooms and beds were really comfortable to stay in and if i returned to scarbrough i would have no hesitation in staying at the palm court hotel.

Plussat: Good Location, Great Staff, Wonderful Food

Miinukset: None

Plussat: Great for the family, breakfasts were great, pool was great, very clean, great building....was happy for baby to crawl around anywhere....

Miinukset: sometimes not enough saff to cover bar and all other facilities....has a noisy neighbour one of the nights but otherwise was quiet

Plussat: swiming pool, brekfast

Miinukset: they dont have internet facilities in the rooms

Plussat: that it was child and pet friendly

Plussat: The overall experience was good,the staff friendly the room very good and very clean

Miinukset: The only fault I could find was the lack of a shower in the room.

Plussat: Albeit that the Hotel is somewhat dated,(Needs showers instead of baths or at least a shower over bath), it is a lovely building and great value for money. The staff were very nice and the breakfast was outstanding. The addition of the small pool was fantastic for the younger kids. My family and I had a great time and we will definately return!

Miinukset: Small things like the snooker and pool tables having minor surface faults but generally I have no complaints.

Plussat: The staff were very helpful. The food was good.

Miinukset: Needed a lot of money spending on it.

Plussat: It was very basic but clean and comfortable and value for money for a family.

Miinukset: The decor in the rooms could do with updating plus there was no shower in our room.

Plussat: The facilities, breakfast etc

Miinukset: Needs a drastic refurbishment urgently!! Hotel is quite run down, Also group of lads stayed above our room and kept my wife and daughter awake most of the night along with myself, they were shouting and jumping about and we honestly thought they were going to come through the ceiling at one stage, went down to reception to complain and it was all locked up and nobody to be seen, very poor !!

Plussat: We enjoyed all the facilities, but particularly liked the fact that the hotel had a swimming pool

Plussat: A Very friendly hotel, with helpful staff and good food, The rooms were Spacious, clean and comfortable

Miinukset: The rooms have seen better days and are a little tatty

Plussat: Cheap room, friendly staff. Nice location

Miinukset: Room was small at the back of the hotel with a view of car park. Also hotel very expensive, breakfast £15. car parking £6 to give you few examples. Had cleaners banging on the door at 09.50 in the morning even though you don't have to be out of room till 11.00!!

Plussat: Wonderful Seaside view. The location was superb.

Miinukset: A little cold in the room during the day.

Plussat: The view from the windows was fantastic, a bay window with an incredible view of the bay and castle

Miinukset: The hotel is obviously victorian with modern additions. This made some areas a bit cramped, for instance entrance and exit of the lift on the third floor (don't know about the other floors. however on balance this was a very minor inconvenience.

Plussat: The bar serves a nice pint of Theakstons.

Miinukset: Very small en suite bathroom, very old tv with only the basic four channels.

Plussat: the room was very comfortable with a fantastic view of the sea

Plussat: The location of the hotel was great, it was in walking distance of the town and the castle.

Plussat: The staff were very good

Miinukset: It was very 'tired' and long overdue a face lift

Plussat: We only stayed for b/fasts which I thought was nice and the help yourself side was prity good

Miinukset: The placement of the lift was very poor

Plussat: had the feel of a family run hotel

Miinukset: smell of stale smoke in communal areas

Plussat: Fantastic building but rather down at heel. Loved the room and the views but needed a bit of tlc!

Miinukset: It's the only way to keep a building like that paying for itself but it's definitely faded grandure. Love it - it's crazy but in parts a bit itchy!

Plussat: Did not have breakfast at the hotel so can't comment on that. Would not stay in a room with no windows again, too claustrophobic. Finding your way around the hotel was difficult and the signs were difficult. One of the lifts was out of order when we stayed.

Plussat: clean and comfy very central overlooks the beach great history

Plussat: The location

Miinukset: The hotel, the general standard, the extreme shortage of staff leading to unbelievable queues. We were due to stay two nights but left after one preferring to loose our money than stay any longer.

Plussat: Excellent location, decent rooms, vastly improved from ten years previous when I tried it. Reasonable entertainment, great happy hour.

Miinukset: The fact I was charged twice for my room. Once by the booking agent Kayak/Hotels.com, and then again at the reception even though I said it had already been paid.

Plussat: good room and entertainment

Plussat: I thought it stood up to its name Grand and the staff were very polite, friendly and helpful. I enjoyed every minute of my stay may it been a short one , look forward to having a longer stay.

Plussat: The historic building is very impressive from the outside and equally so inside the foyer with the huge staircase taking centre stage. The hotel had it's Christmas decorations up which looked beautiful. We stayed in room 640 which was within one on the towers, it has two windows with beautiful views of the beach and the town and is of a good size. The food was buffet style serve yourself with plenty of choice, soup. salad bar, hot buffet for main and various cakes, ice cream, mince pies plus cheese and crackers. The breakfast was great with fruit, toast, cereal and of course a full English available, this again was self service so worked really well for us. The general ambience of the hotel was very warm and welcoming.

Plussat: Location of hotel.

Miinukset: Hotel staff ar'ent really helpful at all. if you ask the restaurant staff any questions they were rude and did not seem to want to help at all. lifts in hotel also dont work.

Plussat: juccuzzi bath

Miinukset: the rooms we got looked like something from 1930s

Plussat: It was an ideal location

Miinukset: Customer service at both check in and in the restaurant was poor, staff appeared miserable and failed to make you feel welcome. In the restaurant tables looked unclean with streaky marks on them, plates were being cleared of left overs into black bin bags at tables and it was all quite off putting. Quality of Service was very dissapointing at this hotel.

Plussat: Meals were good

Plussat: Though the room was a bit small for a Premium, the Jaccuzzi bath made up for that!

Miinukset: I know its a hard job but, the staff could look a little bit more friendly and a tip bowl in the dining room, put Us off a bit!

Plussat: I liked sitting in on the Line Dancing. I liked the view of the sea and the luxurious lobby. I also was taken by the friendly atmosphere and the staff were extremely helpful. The food was first class both the dinner and the breakfastand the resturant was awesome. I have been to many hotels in London and The Grand would top them all.

Plussat: We booked the premium room and had 1 of the 4 towers to ourselves...amazing.

Miinukset: -lots of building work being done...over 60s only really.