Scarborough hotellit lähellä North Bay Railway

Plussat: Well equipped gym. Sauna. Spa. Foot spa. Ice cave

Miinukset: Better information on mislaid items. Left jacket in the bar. When we enquired about this 3 different members of staff told us all items which were found would he handed into lost property and it was not in lost property. We explained we had not left the hotel and knew exactly where we had left it. Was not too bothered about the jacket but needed the car keys that were in the pocket. We were told we had to wait till 2.30pm till change over of staff. We asked could you not ring whoever's was taking over and of, as they had previously told us, all items were handed into lost property at reception then what different answer would the change over of staff given us? The manger went to ring another member of staff. He came back a short time later with my jacket that had been found hanging up in the staff room. Why was it hanging in there I wonder? And not handed into lost property? I was just pleased to have my car and house keys back!

Plussat: Staff were particularly friendly and helpful.

Miinukset: The only lounge seems to be the reception area.

Plussat: No parking

Miinukset: No parking

Plussat: Bedrooms nice and clean. Beds comfy

Miinukset: Parking bad. We couldnt get anywhere near the hotel to park.

Plussat: Large room with nice view. Large comfy bed with good quality bedding.

Miinukset: No obvious problems.

Plussat: Very good breakfasts, and helpful friendly staff.

Miinukset: Bar prices are a bit steep for keg beer (Tetleys).

Plussat: A beautiful room which was more like an apartment, reception staff very helpful

Miinukset: Restaurant staff were good until they asked if everything was alright, when I said the burger was smaller than I expected I didn't see them again

Plussat: We were subject to the Immoral " Dynamic pricing" that is so prevalent today and paid an awful lot of money for an ancient "granny" bedroom with a poorly functioning bathroom that should have been ripped out and replaced years ago.

Miinukset: An update since the 50's

Plussat: Henkilökunta avuliasta ja ystävällistä.

Miinukset: Kylpyhuoneessa ei käsisuihkua sekä kuuma ja kylmä vesi eri hanoissa.

Plussat: The hotel was fantastic the only problem we had which was no fault of theres we hadnt seen it in the write there stairs down to the breakfast and as we have mobility problems but to be honest we did manage very well Will definitly be going back

Miinukset: Nothing

Plussat: Very Clean, breakfast was really good staff friendly. Good facillities in room. Would definitely reccommend and stay as again

Miinukset: Very cramped bathroom, room a little small.

Plussat: The breakfast was exceptional, fresh local produce, and it showed. The taste of the food was excellent, hot, served by a very pleasant waitress, quick, efficient and food delicious. . There was everything one would want, fruit juice, fruit, cereals, tea, coffee, toast, preserves, even kippers and finnon haddock. The full English breakfast on its own was worth the nights room rate. What more could I say.EXCELLENT. The star rating of four doesn’t do this place justice I’d certainly give it a five star for food, service, comfort, cleanliness, room facilities. We have stayed at various places in Scarbrough but the Riviera Town House beats them all hands down. We certainly will not be staying anywhere else in the future. The bed was one of the best we’ve slept in, not had such a great nights sleep in years .extremely comfortable. This is an honest and factual account of our stay and are pleased to recommend to anyone.

Miinukset: Ok no Bar or Restaurant for evening meal, but we knew of this before we booked, but there were enough places around satisfy our needs.

Plussat: Great located hotel with lovely & welcoming staff. Very homely b&b with nice furnishings in the public areas. Breakfast choices were superb. I had full English one morning & finnan haddock & poached eggs on another. Amazing! My partner LOVED the gated lift

Miinukset: Although beautifully clean, Rooms felt cramped. too much furniture - trouser press & hair dryer fixed to walls. Too much furniture really as well. A small chest of drawers would have been fine instead of a vanity table. Perhaps a neutral colour scheme would have made a big difference, such as in the breakfast room? Floor boards throughout the hotel were unforgiving. Creaky & squeaky.

Plussat: Everything. The comfort of the bed was amazing .

Miinukset: Nothing

Plussat: Breakfast /the lift and the shower was nice and hot.couldnt hear other guests next door and all good height ceilings and doors..at 6ft 10 my partner has a lot of trouble usually.

Miinukset: 2 single beds shoved together ..sink next to the T.V and kettle wouldnt reach the plug so had to put it on the foor

Plussat: Location

Miinukset: The place needs knocking down & rebuilding. Furnishing were old & dated, holes in the floor under the carpet , window only partly opened as it was obstructed by the fire escape handrail, bathroom was covered in mould & entrance to the hotel was uninviting & looked like it was never hoovered. Carpet in hallway was a tripping hazard & no headboard on either bed.

Plussat: The bed and breakfast was lovely, the staff very welcoming and friendly. The room was very clean and the bed was comfy. The bath was lovely and big. Plenty of hot water. And lovely big fresh white towels. Love the added bonus that dogs are welcome to stay.

Plussat: Friendly staff and convenient location

Miinukset: Bed was soft

Plussat: Staff brilliant, breakfast very good.

Miinukset: The steps to bedroom, our fault didn't ask what floor we was on when booking.

Plussat: booked in at 3.00pm prompt efficient service at reception,good location within walking distance of town,have stayed here before so knew what to expect.Any problems we reported were dealt with well

Miinukset: on arrival given keys to room which had not been serviced,went out for a walk and on return room had been made ready but room for improvement.

Plussat: Very central. Good value

Plussat: The breakfast was lovely and so was the evening meal on the first night. The second night wasn't as good as we were in a different room as there was a Mason's event on. The meal wasn't as good. When we arrived there was only a large bath towel and one small towel in the room, which was a twin with two of us in the room. We asked for more towels and non were brought. We had to ask another two times for more towels and eventually just had to wait and get them from reception.

Miinukset: That there wasn't a faster response to a complaint ie: there not being enough towels. The cornflakes were a cheaper option and were like cardboard, but the rest of breakfast was lovely. We were told at reception that we didn't have to book for our evening meal but found out we should have booked when going in for our evening meal. The toilet in our room had a seat that moved to the side when you sat on it and when flushed could be heard down the corridor it made such a noise. It also went on for over three minutes after flushing, which must have been annoying for other guests.

Plussat: No complaints at all.

Plussat: Cental location

Miinukset: Staff I found a little rude I rang day before said it was our wedding anniversary and asked for a nice room she was in no way willing to try and we got a really small room

Plussat: A well run hotel in a great location. Managing the booking was easy - I had to change dates and it was straightforward. The staff were great. Overall Great value

Miinukset: Nothing. it was all fine

Plussat: Hotel in general is nice and a good location. Bathroom and beds were clean. Guest toilets were lovely and spotless. Staff were always friendly. With a bit of attention to the rooms and better management of breakfast it would be an excellent stay.

Miinukset: The room was on a slope. Double bed is at and angle making you have to sleep upside down in the bed. Sinle beds were fine but in a different end of the room. Not a good view from the window. Tiles in bathroom floor were cracked and grouting was sharp on bare feet. Breakfast was too busy for the staff to cope with.

Plussat: The location was great but that was the only good point.

Miinukset: The staff were abrupt,we had to wait 20 minutes to check in as there were 2 guests in front of us complaining which left us with little hope for our stay. The receptionist who served us really could not be interested and even after us waiting 20 minutes he told another gentleman he could go in front of us as we "wouldn't mind". Eventually made it to our room and realised this was little more than a squat. Mouldy wallpaper peeling from the walls, tv broken, bathroom cupboard mouldy, sink mouldy (I had to wash the taps before using them) room was extremely dusty and bed was rock hard! I tried to complain only to be told there are no other rooms so I requested a full refund so we could stay else where only to be told we had to email Britannia hotels with our concerns and the hotel wouldn't take any action. Absolutely would not recommend a waste of anyone's money.

Plussat: The area of the hotel was excellent, very close to beach/sea and shops were just round corner.

Miinukset: At reception twice I went with a problem and I had to wait till the staff finished their chit chat to one another then looked annoyed that some one wanted there attention. As for when we arrived the girl on reception spoke 100miles an hour we only caught the end bit of what she was saying, heaven help people from abroad.

Plussat: Location

Miinukset: Uncomfortable beds