Scarborough hotellit lähellä North Bay Railway

Plussat: Very friendly. Clean and excellent location with an exceptional breakfast. We would highly recommend a stay there. We will go back.

Miinukset: Nothing.

Plussat: friendly helpful hosts, warm welcome beautiful room great breakfast, if in scarborough we will stay here

Miinukset: nothing , all high praise.

Plussat: excellent customer service. Hotel spotlessly clean. Very tasty breakfast with good choice of fresh fruits, yogurts ,juice etc. Cooked breakfast was well cooked and hot . Would definitely stay here again.

Miinukset: Everything good

Plussat: Great location with sea view

Plussat: Marco was fantastic. His attentiveness and manners were exemplary

Miinukset: N.A

Plussat: Very polite and welcoming upon arrival and departure. Value for money food and accommodation. Clean and well kept in all areas we used.clean

Miinukset: The wifi in our room didn't always work. When it did it was very slow.

Plussat: Everything

Miinukset: Small room

Plussat: It was clean and welcoming the breakfast was amazing

Miinukset: It was a sea view which we requested the property was clean , homely and quiet

Plussat: Free parking. Nice and clean. Some of the rooms a little dated but clean. Staff first class. Great location

Miinukset: No air con

Plussat: we received a free upgrade which was lovely had a meal in the restaurant this was excellent. Staff all very friendly room was nice and spacious, Hotel in a great location for town and the sea front.

Miinukset: A bit disappointed in the bathroom small and in need of a revamp

Plussat: Immaculately clean, friendly staff including the manager Steven good host and beat English breakfast ever in wonderful surrounding

Plussat: Comfortable, warm and nice breakfast.

Miinukset: Room was smaller than I would have anticipated. The room decor is a little dated compared to rest of the hotels. Fire alarms went off at 8pm and 2am we didn't get an explanation or apology

Plussat: Everything about the hotel was excellent

Plussat: The hotel it self is lovely staff are really nice and location is good

Miinukset: The rooms are not what you pay for 120 a night you expect a nice room at least the room is quite outdated and there is a huge space between the floor and the room door that big I could fit my hand under it see it on the overside which lets a lot of light thru in the night and makes it sound like people are walking thru your room also the pillows are feather which is rather uncomfortable and flat and the room window wouldn’t open

Plussat: Comfortable. Friendly staff. Great breakfast.

Miinukset: Slightly tired - stair and passage way carpets need replacement.

Plussat: Location and clean.Staff accommodating and great breakfast

Miinukset: Uncomfortable 1st night,room was too hot.Dissapointed that the pool was not available to use

Plussat: breakfast very good manager very helpful could not be more helpful

Miinukset: nothing

Plussat: The staff were very polite and friendly

Miinukset: Everything was fine no complaints

Plussat: Great value and polite staff. Good location away from hustle and bustle.

Miinukset: For the price, it would be very unreasonable to be pedantic. No complaints at all.

Plussat: For the price it wasn’t bad but very very basic and I’m completely baffled how they justify charging £10 a night for a dog!

Miinukset: More like a hostel, not even YHA standard. No service at all from the staff who seemed positively disinterested in us as customers. Made no attempt to explain facilities or offer any suggestions for activities or places to eat! Facilities within the flat very rudimentary and furniture very poor quality. Bed surprisingly ok but overall nothing to recommend.

Plussat: Lovely room nice and clean nice pool although didn't use itt vending machines available. Lift available

Miinukset: Bit far out for town

Plussat: Very friendly staff we had a wonderful night away, the location is great 10 minutes from the sea front and 15 from town centre. Yes the hotel is a little old fashioned but that just added to the charm of the fabulous old building! Great breakfast in a splendid dining hall. Great value for money too!!!!

Miinukset: Nothing

Plussat: Easy check on and out Excellent value for money

Miinukset: Spent an hour waiting in a queue to check in.

Plussat: The staff and location were brilliant and couldn't fault that.

Miinukset: The room was really cold even though we had the radiators on and my son had to have 2 quilts on him to keep warm.

Plussat: Fantastic building but rather down at heel. Loved the room and the views but needed a bit of tlc!

Miinukset: It's the only way to keep a building like that paying for itself but it's definitely faded grandure. Love it - it's crazy but in parts a bit itchy!

Plussat: Did not have breakfast at the hotel so can't comment on that. Would not stay in a room with no windows again, too claustrophobic. Finding your way around the hotel was difficult and the signs were difficult. One of the lifts was out of order when we stayed.

Plussat: clean and comfy very central overlooks the beach great history

Plussat: staff

Miinukset: everything

Plussat: The location

Miinukset: The hotel, the general standard, the extreme shortage of staff leading to unbelievable queues. We were due to stay two nights but left after one preferring to loose our money than stay any longer.

Plussat: Excellent location, decent rooms, vastly improved from ten years previous when I tried it. Reasonable entertainment, great happy hour.

Miinukset: The fact I was charged twice for my room. Once by the booking agent Kayak/Hotels.com, and then again at the reception even though I said it had already been paid.

Plussat: My Room was vile. Dust (old skin) in every crevice, again around bed legs. Did not want to open window as ledge outside was rotten. Hooks broken , toilet holders placed back in hole just to fall out. Felt like a Homeless Shelter room. Corridors smelled of faeces. If it was not sickening it would be laughable. The first thing to great me was looking at the brown cushion on the bed, it had white stains on it. The throw had cigarette burns. The wall paper looked decades old and stained. Basically I felt dirty staying there. Towels were rough and old. The shower head fixed in one direction with mould on it, mould on tiles. A virtual health hazard. Sickening a company like Britannia can offer such a disgusting unhealthy depressing and horror of a space and expect a reputation. I would stand in court and say this.

Miinukset: On the Tuesday after Britain was informed of measures (COVID19) the hotel was open after my Keyworker night shift on Paediatrics. I returned at 8am to an open door. At 1030 when asleep a male and female slammed on my door. I was told incorrectly “ Britain was in lock down “ and I was to get out in 20 minutes. I was dazed frightened and upset. I was half nude. The male pushed the door into me when I tried to close it and marched into my room with his high viz waist coat as I protested. I was informed he needed to explain nothing “to scum like me”. I was told I had now not 20 but 10 minutes to get out with or without my belongings. I was very upset. The women said “just get out” when I asked what was going on and who was this person. When I left the room it was obvious Social Housing people were getting thrown out. They told me so. At reception the manager told me to shut up when I explained what was happening and denied it all. He threatened to have me removed if I spoke again about his staff. A distraught woman came to the reception and said “ just because I’m on social housing you can’t shout at me like that” she was clearly upset. The mr manager man uttered “ there must be something going on” and left looking shaken at being made to hear this woman repeat my experience. ALL THIS IS ON THE HOTEL RECEPTION CCTV. I would stand in court and repeat this review with no hesitation. I was then told they had not realised I was a key worker and could return to my room. It was surreal. I left , as I walked out people were sitting on the steps with plastic bags and rucksacks. All upset and dazed. I have obviously made a complaint. It was met with a strange reply of “after lock down” I would get an answer, on questioning this I was told it was a typo. The Grand and Britannia group have failed still to make any explanation. Not being able to work that night in A/E & Paeds I left Scarborough after a long cold wait for the few trains available. It was a nightmare.