Scarborough hotellit lähellä Open Air Theatre

Plussat: Very friendly. Clean and excellent location with an exceptional breakfast. We would highly recommend a stay there. We will go back.

Miinukset: Nothing.

Plussat: friendly helpful hosts, warm welcome beautiful room great breakfast, if in scarborough we will stay here

Miinukset: nothing , all high praise.

Plussat: excellent customer service. Hotel spotlessly clean. Very tasty breakfast with good choice of fresh fruits, yogurts ,juice etc. Cooked breakfast was well cooked and hot . Would definitely stay here again.

Miinukset: Everything good

Plussat: Great location with sea view

Plussat: Marco was fantastic. His attentiveness and manners were exemplary

Miinukset: N.A

Plussat: Very polite and welcoming upon arrival and departure. Value for money food and accommodation. Clean and well kept in all areas we used.clean

Miinukset: The wifi in our room didn't always work. When it did it was very slow.

Plussat: Everything

Miinukset: Small room

Plussat: It was clean and welcoming the breakfast was amazing

Miinukset: It was a sea view which we requested the property was clean , homely and quiet

Plussat: Well equipped gym. Sauna. Spa. Foot spa. Ice cave

Miinukset: Better information on mislaid items. Left jacket in the bar. When we enquired about this 3 different members of staff told us all items which were found would he handed into lost property and it was not in lost property. We explained we had not left the hotel and knew exactly where we had left it. Was not too bothered about the jacket but needed the car keys that were in the pocket. We were told we had to wait till 2.30pm till change over of staff. We asked could you not ring whoever's was taking over and of, as they had previously told us, all items were handed into lost property at reception then what different answer would the change over of staff given us? The manger went to ring another member of staff. He came back a short time later with my jacket that had been found hanging up in the staff room. Why was it hanging in there I wonder? And not handed into lost property? I was just pleased to have my car and house keys back!

Plussat: No parking

Miinukset: No parking

Plussat: UPGRADED TO A BALCONY ROOM - FABULOUS VIEWS Reception staff very helpful

Miinukset: Lighting in the room was too dark and it was challenging to read. Sink wasn't cleaned after night 1.

Plussat: The room was superb although very hot. In the middle of all the current chaos happening right now the staff were very professional and still made you feel like it was a normal relaxing holiday

Miinukset: how hot the room was

Plussat: Nothing, for a high class hotel I’ve had better travel lodges, the room was left unlocked door open wide 1st night a dirty toilet cloth left on my partners make up, staff tried to offer a reimbursement of the make up

Miinukset: See above

Plussat: The location and the friendliness of the staff.

Miinukset: Nothing really. Disappointed facilities were closed but that was due to govt directives.

Plussat: The hotel it’s self is nice

Miinukset: I didn’t like the fact that had been emailing the hotel all week asking if everything was still open and was told everything was fine and open even the day before my stay I was told everything was running as normal then on arrival I was told the spa is closed which was one of the main reasons I chose that hotel

Plussat: I had a small sea view room and it was worth paying for the view. Real coffee in the room is always good. The express breakfast was good value.

Miinukset: It was very small room for the price. You have to ask if you want drinking water. The lampshade was broken and there is almost no space to put stuff at the side of the bed (move the bible and phone please?) I had to ask for an extra parking pass as it ran out at 9.00am on the day I was leaving.

Plussat: Location great. Staff friendly. Room Nice.

Miinukset: Quality of breakfast was very poor. I stay in a lot of hotels and it's unusual for a four star to serve the breakfast (more accurately - ration the breakfast). We were resigned to it being what it was but then were made aware that there were no fish options on day one. Day two they were all missing again apart from the smoked salmon and scrambled egg. We went for that after being so disappointed with the super small portions of the full English the day before. The scrambled egg was overdone and cold. The breakfast itself was really disappointing both days.

Plussat: Henkilökunta avuliasta ja ystävällistä.

Miinukset: Kylpyhuoneessa ei käsisuihkua sekä kuuma ja kylmä vesi eri hanoissa.

Plussat: Free parking. Nice and clean. Some of the rooms a little dated but clean. Staff first class. Great location

Miinukset: No air con

Plussat: we received a free upgrade which was lovely had a meal in the restaurant this was excellent. Staff all very friendly room was nice and spacious, Hotel in a great location for town and the sea front.

Miinukset: A bit disappointed in the bathroom small and in need of a revamp

Plussat: Immaculately clean, friendly staff including the manager Steven good host and beat English breakfast ever in wonderful surrounding

Plussat: Comfortable, warm and nice breakfast.

Miinukset: Room was smaller than I would have anticipated. The room decor is a little dated compared to rest of the hotels. Fire alarms went off at 8pm and 2am we didn't get an explanation or apology

Plussat: Everything about the hotel was excellent

Plussat: The hotel it self is lovely staff are really nice and location is good

Miinukset: The rooms are not what you pay for 120 a night you expect a nice room at least the room is quite outdated and there is a huge space between the floor and the room door that big I could fit my hand under it see it on the overside which lets a lot of light thru in the night and makes it sound like people are walking thru your room also the pillows are feather which is rather uncomfortable and flat and the room window wouldn’t open

Plussat: Comfortable. Friendly staff. Great breakfast.

Miinukset: Slightly tired - stair and passage way carpets need replacement.

Plussat: Location and clean.Staff accommodating and great breakfast

Miinukset: Uncomfortable 1st night,room was too hot.Dissapointed that the pool was not available to use

Plussat: Friendly staff.

Miinukset: The room wasnt like what was on web site very dusty , draw front on the floor and no heating very cold .

Plussat: Staff extremely polite, enthusiastic and provided good customer service, nothing could be done more from their side! Nice people and great location, scenes worth to be seen.

Miinukset: Cleanliness - lots of dust, spider webs, dirty doors/windows - finger prints and smears, corners are not clean, outdated room/furniture - dusty, repairs needed = it's a quick fix, especially now, when is quiet season, not many people travelling.

Plussat: All the staff were very friendly. Our dog friendly bedroom was clean and a nice size and the bed was very comfortable, There was a good selection for the buffet breakfast. There was a local real ale being served in the bar which my husband enjoyed and the bar prices were very reasonable,

Miinukset: The en-suite was small and the shower cubicle was a bit tight. The cooked breakfast was adequate but could have been better (the quality of the sausage wasn't the best and the whole breakfast would have been better if it was cooked for longer).

Plussat: Friendly staff and excellent value for money

Plussat: I liked the food which was of good quality and reasonably priced.

Miinukset: Nothing

Plussat: Location is very pleasant and comfortable. This part of the city is quiet and feels cosy. At the same time, it is direct 0.3 mile route from the railway station, 100 meters to the beautiful embankment and paths in the park cascading to the Spa and beach, about 150 meters to the beautiful bridge towards the touristic area with shops and cafes, so while being in a quiet area you are close to everything. The hotel, though not big, has a lot of public areas, including reading room, dining room, bar. This creates home like social atmosphere. It is good that after a long walking day it is possible to get something to eat at the bar, have a drink and little chat and just relax. The staff is very friendly, everything is clean. We have found that there are some funs of the hotel who come on a regular basis.

Miinukset: Breakfast was good, but not spectacular.

Plussat: The view from my room with three windows looking over the sea. The manager of the restaurant and his staff were very helpful.

Miinukset: The barman must have worked with basil Fawlty. When asked for a clean glass he said 'nowt wrong with that one ' and proffered an equally filthy glass in replacement much to the amusement of other guests, before finally washing one of the glasses. He needed help before the evening meal as I had to return three times before the que was worth the wait?

Plussat: Great Value. Excellent staff. Check in was easy.

Miinukset: Nothing

Plussat: Great location. Very good value for a 1 night stay in Scarborough. Staff were really welcoming.

Miinukset: Very tired decor. Had a poor nights sleep as the bed was so uncomfortable. Bedroom extremely hot and unable to open the windows more than an inch. ‘Pet friendly’ but our dog wasn’t allowed anywhere apart from the room. We would have spent a lot more dining and drinking in the bar if our dog was allowed too. We still enjoyed it as the location was perfect. We would happily pay to stay again if the above was addressed.

Plussat: Everything was lovely except when the roof started leaking above the bed I’m just glad we got up early or we would have been wet through

Miinukset: The leak in the roof all over the bed

Plussat: Nice clean room

Miinukset: The room I had was cold

Plussat: Wow I really didn't exspect the hotel to be really posh and really nice wow wat a amazing experience the staff was amazing the room was amazing the facilities were amazing , I only randomly booked for myself to get away for a couple off days because needed to destress away from home and so so glad I did at this hotel , I really felt like a princess staying here most defiently booking with you again , thankyou so much for the needed relaxation

Miinukset: Nothing , everything was perfect and amazing

Plussat: The Grand hotel over the road, Better staff, rooms and overall environment. Better Value for money than the Royal

Miinukset: The Staff, Specifically the duty manager. No customer facing skills, Lack of process knowledge for dealing with complaints. Room 128, No central heating !! It was the 14th Feb...

Plussat: Very close fo beach. And breakfast is ok

Miinukset: Not clean.

Plussat: Quite clean and friendly staff

Miinukset: No indoor pool open that was the main reason we booked it but still enjoyed our stay

Plussat: There was nothing to like. I avoided being in the hotel using it to sleep only. I showered at work as the shower cubicle was basically coated in Scum from by previous uses and not cleaned. Therefore it was coated in dead dirty skin of others. Impossible therefore to like anything.

Miinukset: If there was a ridge anywhere, on furniture and fittings, ie bedside table and lamp, ledges on larger furniture, the tops of light fittings, everything was coated in white dust ( old dirty shed skin from many previous occupants ) . I was afraid to open a window in case the dust circulated, unfortunately it did by just my movement in the room. Pigeons landed and gathered on ledge outside the window. The carpet had been cursory vacuumed leaving obvious dead skin rings in many places, around bed legs, bedside tables all furniture and close to the walls all around. I slept in a sleeping bag on top of a sheet put over the bed. I still awoke feeling dirty. As I had no ventilation the room smelled sour. Vomit smell in room coming from carpet by bedside. There remained stains around the bed head carpet floor. There was a regular surge of faeces strong faeces odour from the filthy green stained toilet bowl. This was with the toilet door shut. I could see approx 2cm of mould around toilet bowl top and splattered faecal matter out with the bowl. The toilet roll was two thirds used with a half used one as my extra. There was a sewage smell that filled the corridor. This was a disgusting experience of how little a hotel chain really has any thought beyond getting your booking. The staff were unhelpful as a defensive tactic . I was offered free snacks when I mentioned being unwilling to use the bathroom due to its filthy state. I did laugh at this as it was not their fault a company could be so uncaring. A macabre experience and more seriously a potentially unhealthy stay.

Plussat: good comfortable Beds, On Suite Bathroom, with good Shower/ Bath. Good Sea View, Tea / Coffee in the room. Location is central to all the shopping area, Beach area, all Bars and Restaurants and obviously spoilt for choice with Fish and Chips.

Miinukset: N/A

Plussat: Nothing

Miinukset: Dirty rooms

Miinukset: The stains on the bedding