Scarborough hotellit lähellä Stephen Joseph Theatre

Plussat: Well equipped gym. Sauna. Spa. Foot spa. Ice cave

Miinukset: Better information on mislaid items. Left jacket in the bar. When we enquired about this 3 different members of staff told us all items which were found would he handed into lost property and it was not in lost property. We explained we had not left the hotel and knew exactly where we had left it. Was not too bothered about the jacket but needed the car keys that were in the pocket. We were told we had to wait till 2.30pm till change over of staff. We asked could you not ring whoever's was taking over and of, as they had previously told us, all items were handed into lost property at reception then what different answer would the change over of staff given us? The manger went to ring another member of staff. He came back a short time later with my jacket that had been found hanging up in the staff room. Why was it hanging in there I wonder? And not handed into lost property? I was just pleased to have my car and house keys back!

Plussat: No parking

Miinukset: No parking

Plussat: I liked the cleanliness ,warmth and quality of this good hotel.Reception staff were nice,dining room staff were friendly and efficient.

Miinukset: I didn't like the "no access "to the rooms until exactly 3pm on the day of arrival although the lounge area was pleasant with good quality tea and coffee while you waited.. Or the 11a.M. checkout.Breakfast was adequate.A Buffet with more choice would have been a better option ,instead it was brought to you and although hot it had been made a while..

Plussat: The rooms were brilliant. The decor was really nice, modern and stylish. All the staff were really friendly and made you feel at home. the best thing was the quality of the rooms and the television in the bathroom.

Miinukset: nothing at all. we had a brilliant and lovely time.

Plussat: Staff are polite and very helpfull. We wanted to eat out and they gave us a list of places and a map to follow so we could find uor way back easily. We locked our key inside and they gave us another one without saying a word. They filled our tea tray and made our bed every day.

Plussat: The restaurant area and front entrance were impressive.

Miinukset: Back entrance area is seedy, dark and the inner lobby and stairs were in need of redecoration.Noisy water pipes and floorboards, lift not working, poor menu for vegetarians. Early check-out time 11am not 12 noon.

Plussat: The big bathroom

Miinukset: Lack of car parking would discurrage me from visiting again

Plussat: location

Plussat: Location

Miinukset: Staff were continually under pressure due to lack of experience and under-staffing. Minor complaints could not be addressed quickly.

Plussat: The staff were very pleasent, the Spa was wonderful and I for one liked the creaky floorboards, they added character and charm.

Plussat: The friendliness and excellent sea view

Plussat: evening dinner and the hotel location, and the parking arrangements

Miinukset: Very poor breakfast self service counter, the worst we have experienced, staff failed to fulfil requests, ie. morning paper, teapot of tea a breakfast, fail to correct the bill, and failed to notice a family/guests who have their child use a potty whilst we were dining close by.The hotel have been informed.

Plussat: The hotel was clean. The staff was friendly. The food was beautiful. We found the hotel bar very welcoming and comfortable.

Miinukset: There wasn't anything we didn't like. In fact we said we would stay again.

Plussat: really pleased with the staff, particularly the waiting staff in the dining room (excellent, polite, courteous, efficient)

Miinukset: would have liked to have been able to use the pool, and thought the restaurant menu was a little limited in choice

Plussat: Very efficient and courteous staff

Plussat: great hotel, excellent staff, great food, will be back next year

Plussat: lovely hotel, clean, helpful staff, lovely food, would definitely stay there again

Plussat: Cosy, comfortable hotel, very relaxing atmosphere. Husband partially disabled and found easy room access for mobility scooter and grab rail on bath was a necessity - thankyou!

Miinukset: Yes, on our second evening in the bar, there was no bitter lemon available for my vodka - stock up for next visit!!!

Plussat: Clean, good facilities, excellent breakfast and choices, good staff

Plussat: Staff friendly and hard working. Service was good as was the food in the resturant. Good atmosphere in bar area after meals

Miinukset: Wooden floors at room area creaked too much

Plussat: I think the hotel was in a good location to see all the sites in scarbourgh, It was very clean and tidy and has had a recent make over in the reception, dining rooms etc, The rooms and beds were really comfortable to stay in and if i returned to scarbrough i would have no hesitation in staying at the palm court hotel.

Plussat: Good Location, Great Staff, Wonderful Food

Miinukset: None

Plussat: we stayed at the sister hotel ; fantastic

Plussat: it was in an ideal location for shops and not to far from beach entertainment was good freindly staff

Miinukset: on arrival we were put in aroom with no central heating just an electric heater which for the time of year was not adequate ihad read on one of your reviews it was not working in november so expected it to be fixed by the time we stayed

Plussat: The staff were very friendly and very helpful. The location suited very well for shopping and visiting the SPA Complex.

Miinukset: The decoration in our room was very poor and the central heating was broken. An oil filled portable heater was provided but I felt this was not good enough.While the ensuite was clean the corners of the room left a lot to be desired.

Plussat: Bed was comfortable and the staff were friendly, this hotel is suitable for people on a budget.

Miinukset: The room allocated to us is in serious need of an make over, the 'en- suite' was extremley small and pokey and had enough room for a single shower and toilet only, the wash basin was located in the corner of the bedroom, the very dated tv in the room also had a very poor reception.

Plussat: friendly staff. food very good.parking excellent.

Plussat: The room was clean and tidy and the breakfast was good value for money and served well. The reception staff were also very helpful.

Miinukset: There was a fire evacuation at 1am, this was managed well by the night porter, however I cam concerned that when I got to the main door it was locked and we had to wait for the porter to unlock it. There was also no hot water in the sink in our room in the morning.

Plussat: The hotel was well located for the center of town.

Miinukset: The Saturday night entertainment in the bar was extremely loud in my room. I wanted to sleep. A light in my room wouldn't turn off in the middle of the night and I had to sleep with it on. At five o'clock I was undressed to take a shower when a cleaning girl barged in without knocking to do my room (which was as yet unmade up). The room was extremely hot, even with the window open.

Plussat: The door out

Miinukset: Chef wouldnt take food orders after 5pm rooms very out of date breakfasts start far to late in the morning for business guests

Plussat: Friendly atmosphere especially at the dining room area

Miinukset: My daughter didn't like the bath shower mixer taps found it uneasy to use

Plussat: Friendly staff, clean room, comfy beds, value for money.

Miinukset: Not a reflection on the hotel but it was high season and brilliant weather when we visited so parking was pot luck.

Plussat: The view from our window was glorious. We had a good view over the bay, even thoughthis was not officially asea view room. We were there during the first snowfall and the view became magical. Our room had just been refurbished and we think that we may have been the first to sleepin the new bed. Breakfast was excellent.

Miinukset: The room was a little bland with no pictures on the wall. This was probably because they had not actually finished the room refurbishment though. Ditto the reception was cold with no carpet, but it did look as though a new one was going to be put down soon.

Plussat: We have used this hotel many times in the past and been very satisfied. This time the public faciliteis were juste as good and the decor was improved. The staff were as pleasant as on previous occasions.

Miinukset: The food was overpriced and poor quality - raw vegetables; meagre portions and not hot enough. Also there was no indication of price on the set menu, which on previous stays has been very good value. We moved rooms three times in one weekend due to poor standard - shower dirty and not working properly; room cold and dirty. However, the housekeeper was very helpful once he found out we had a problem. We are reluctantly putting in a complaint and are disappointed not to be able to recommend the hotel as we have done to many people in the past.

Plussat: everything, the room was lovely, the hotel itself was lovely, great location, great view, great price.

Plussat: Very comfortable, clean and warm. Excellent location and friendly.

Plussat: Great location. Well appointed restaurant and bar. Good value.

Plussat: the swimming pool and spa were relaxing also breakfast in bed

Miinukset: two single beds pushed together, bathroom to close to the fire alarm and because it took ages for the shower to warm up when it eventualy did the steam set of the fire alarm off on three occasions also flooded the bathroom due to bad plumbing.Was put in a disabled room which for a young couple was off putting and to top it off one of the bars on the wall fell off when i leant against it so was a hazard for any future disabled guest, i paid for a more expensive room on the website so dread to think what the cheaper rooms are like. To be fair if we had to stay more than two nights i would have changed hotels.

Plussat: The food in particular. Excellent value for money.

Plussat: the staff were professional room was very clean breakfast was very good all in all a very pleasent stay

Miinukset: none

Plussat: breakfast was very good and nice to have a quiet pool and sauna

Miinukset: shower had very low water pressure so annoying to use

Plussat: enjoyed the pool+entertainment

Plussat: Fine Edwardian interior, warm and confortable. Good breakfast; Splendid position - a few paces from the hotel gives superb views over South Bay.

Miinukset: Can't think of anything!

Plussat: Good location

Miinukset: No car park, cold drafty room, old fashioned & tired decor, a bit too close to a Shearings hotel/holiday. The breakfast was a typical overcooked buffet, little fresh fruit or yoghurt not worth £15 each!

Plussat: just thought it was a friendly place would defo stop there again

Miinukset: only problem was there was one cup in the room and it was a doubble room

Plussat: room excellent--- food excellent

Miinukset: not very good at replacing teas, milk etc in rooms car parking a night mare ( and we live in London.)

Plussat: I and my wife loved the swimming pool and the breakfast

Miinukset: I was not happy that most of the kitchens where not on due to upgrading so we could not order a bar meal and I did not like paying nearly £15 for 2 sandwiches instead and the car parking was a problem as it cost me £12.90 a day tp park the car

Plussat: staff were friendly and willing to help without prompts. the hotel is set closely to the sea-front and town center. the only downfall was the parking facilities - having to unload then drive to park and vice versa the next day.

Miinukset: The only downfall was the parking facilities - having to unload then drive to park and vice versa the next day. the 'set price' for evening meal was costly too!

Plussat: general comfort and service. also the convenient location

Miinukset: n/a

Plussat: I liked the room which was comfortable and well furnished

Miinukset: I have to use a walking aid and the number of steps made it very difficult. Absence of hand rails made it dangerous for me. I had to have a lot of help moving around.

Plussat: The breakfast was very enjoyable.

Miinukset: The staff on reception were rather abrupt and unapproachable also we booked a "superior double room" but were given twin bedded.

Plussat: the food was good room was ok only the noise of the kitchen in room 230 was not good

Miinukset: when we stay agen not in room 230 if posable