Days Inn by Wyndham Apple Valley Pigeon Forge/Sevierville

Rude front desk clerk, would never reserve a room here again, and quite frankly think I am done with booking.com after this experience. booking.com has the wording for parking capabilities at this place, so that you are not sure to the accommodations of parking if you are pulling a tow dolly , however the hotel desk person is just as rude and obviously a liar since she said she was cancelling our reservation while we were standing there and then still charged our credit card as if we stayed. obviously since they have had to put a big sign on the desk about parking its a common issue that others have fallen victim to as well. I guess its a good scam so rewording things on the website would be a disadvantage to the hotel as they can charge you and the person that takes your spot making them able to charge twice for the same room....

very rude desk clerk, inadequate parking, non accommodating attitudes towards paying customers, advised our reservations were being cancelled and a refund done, credit card was still charged