Shenzhen hotellit Luohu

Plussat: Room is very spacious.

Miinukset: The room has a very unpleasant smell. Wouldn't stay there again just because of this.

Plussat: Comfortable be & nice room

Plussat: celebrating my friends bday & hotel offered a complimentary bday cake & Bday decoration . Much appreciated

Miinukset: its hard to get a taxi outside hotel. staff are very helpful for using an app to found us a taxi

Plussat: Pros: Excellent, excellent room. Room size was big - automatic blinds, big bathroom / shower room, separate space for toilet (automatic!), and room itself was big. TV and movie choices were very decent. Room was on 17th floor but felt a lot higher, with excellent views. Location is good - right next to shopping mall and Heytea! Just a couple of minutes taxi ride away from LouWu Station as well. Bathroom is glassed panelled with no locks; might be more suited for couples but no complaints.

Miinukset: Cons: Staff upon check in were okay; couldn't initially find my booking but it was fine after showing him confirmation. Just didn't seem very friendly. Staff upon check out however, was excellent. Good smiles, very well mannered and no issues at all.

Plussat: Beautiful views, outside pool. Amazing Japanese style robot toilets with heated seats! Breakfast is on the 32nd floor and one of the best I have ever had

Miinukset: If you are scared of heights it’s not the hotel for you. You have to wear a stupid hat when u swim

Plussat: The location is great, all the staffs here are very friendly

Miinukset: The breakfast could have been better, not many food choices as other 5 star hotels, but overall the whole journey is wonderful for me

Plussat: We liked everything it was the best place ever my family loved everything we will be back .I will spread the word of this hotel to family and friends.

Plussat: Views/ Bathroom / Bed / Mini Bar

Miinukset: Complicated lobby on high floor / Didn't feel cozy / Very much geared wealthy Chinese

Plussat: Overall staying experience was perfect, especially the concierge put in a lot of effort to help us out. Good work Webster is the person that gone the extra mile to help us make our ferry ticket reservation at Shekou-HKIA.

Miinukset: NA

Plussat: Near HK borer crossing

Miinukset: Lobby on 33rd floor

Plussat: Good facilities, Very clean and well maintained

Plussat: Breakfast very good !

Miinukset: Re SPA They should provide hand towel in addition of preparing only giant size towel. They must keep sauna hot enough.

Plussat: Concierge was great

Miinukset: Club lounge a joke. Shocking service, shocking food, almost in editable (and for China that is a first- food is always delicious), below average in every way. Staff had no idea. I tried every morning to get a hot cup of tea-this did not happen! The staff were plesent enough but had no idea of service.

Plussat: Staff very welcoming and helpful.

Miinukset: My room was below my expectations. The US Open Golf was on TV each night at an appropriate time. However, the TV was very small and had poor picture quality.

Plussat: What an amazing choice at breakfast of fabulous ingredients.

Plussat: Service attendant was cheerful and friendly. Check in front desk lady could do better with a happier face. But everything was in order I had Carbonara at the western restaurant. Noodle was under cook. Chinese restaurant menu was hard to navigate and selection was limited.

Miinukset: See above.

Plussat: Location, big room, very friendly staff and helpful

Miinukset: Coffee, there is no Nexpresso capsules and machine! And the coffee is all right but not excellent...

Plussat: Good location, clean rooms, friendly staff, good value

Miinukset: People still smoke in hotel

Plussat: I like its breakfast with many choices, the staff are very friendly and helpfull to us whenever we need help.

Miinukset: I don't know how to use the iron ,which is unusual.

Plussat: The Breakfast Buffet was the best . The manager, Nick will track you down and be sure that everything is the best. Great guy.

Plussat: We were upgraded to a bigger room and the staff was very friendly.

Plussat: Hotel is very clean, and it has everything you need. Beautiful lobby, gym, pool, and sauna. What I like most is the Curry Indian restaurant on the third floor which welcome you with the delicious indian food. Great if you like indian.

Miinukset: Here, you need a Chinese mobile number to get a permanent WIFI connection, otherwise you need to enter the username and password many times in a day which is very frustrating.

Plussat: Sijainti on lähellä juna-asemaa ja lähellä vanhaa keskustaa. Kannattaa kuitenkin huomata, että kaupunki on hyvin laaja ja etäisyydet esim. lännen viihdealueille hyvin suuret (ainakin tunti junalla).

Miinukset: Keskeinen sijainti lähellä asemaa on myös ongelma. Kadulla on hieromalaitoksia ja niiden markkinointi on hyvin päällekäyvää. Hotellin asiakkaat ostavat palveluita myös huoneisiin (viereisessä huoneessa oli äänien perusteella hierontasessio). Tupakanhaju on tarttunut kaikkialle. Suuri ja luonteeton hotelli. Uima-allas oli kiinni talven ajan. Kuntokeskus oli suljettu remontin vuoksi. Henkilökunnan kielitaito ei ole kovin hyvä. Wifiin pitää joka kerta kirjautua erikseen eli yhteyttä ei ole muuten kuin selatessa.

Plussat: Swimming pool.

Miinukset: Nice staff, clean room, good location.

Plussat: Excellent location considering coming from / going to Hong Kong. Also located in center of Luohu with plenty of choices for dining etc within walking distance. Normally reasonably priced and very good value for money. Facility is old but rooms are somehow well maintained and clean, comfortable bed. Works well if you don't expect anything fancy.

Miinukset: Their front desk staff varies. Some are nice, efficient and speak good English while some of them … well, let say not much better than random guy picked from Shenzhen streets.

Plussat: The location and rooms sere ok but would never stay there again.

Miinukset: The swimming pool could not be used from 8am until 8pm because it was being used for swimming lessons. TERRIBLE. Staff did not speak English and when trying to get some help, nobody was willing to contribute at all.

Plussat: Location!

Plussat: Absolutely nothing

Miinukset: It was very old and dirty hotel Staff could not speak English at all Bathroom was disgusting. Smelly and dark rooms. Room was very small

Plussat: Room is always clean and in good shape. Always has hot water available and the bellmen in the lobby are the best in Shenzhen. If you need anything in Shenzhen, talk to the bellmen! Location to me is awesome.

Miinukset: The front desk staff continues to not measure up. First, they do not understand there own check in procedures. Second, average English in the actual check-in staff which is not there fault. My fault for not knowing Chinese. Second, if your checking in or out and your from another country, if someone Chinese walks up to the desk, they stop your check in, help them and come back to you afterwards. This is normal in China but its overboard in this hotel. They just cant get there front desk procedures right at all. I don't think they have the ability to fix this problem.

Plussat: Location

Miinukset: Old shower equipment does not move difficult to take showers

Plussat: It’s close to the border about 10 minutes by feet.

Miinukset: They have a pool but you have to pay for a towel and you have to buy a swim cape. The personal doesn’t speak Englisch.

Plussat: location

Miinukset: hotel is very old and need renovation

Plussat: Staff was good cooperative and speaking better English.

Miinukset: Internet was surprisingly slow. Very tough for business traveller not have an Internet working well.

Plussat: Loved the location and staff

Miinukset: Nothing

Plussat: Proximity to the convention center was nice Decent American food choices both in the hotel and right outside. Generally kind staff, even though few had a working level of english.

Miinukset: I didn't expect everyone to speak amazing English, but I did expect that the check-in staff would know the words "Convention Center" considering they are a two blocks away and listed as a preferred hotel for one of the largest convention centers in the world. In fact most of the staff didn't know the words -- which is surprising to me. Our "non-smoking" room had a smell that I can't quite describe in words. Something like moldy bread with and cigarettes mixed with decaying animal. It was very unpleasant. The club staff was decent but operated on a 3.5 star level, not 5 star - like they Shangri-La chain should. They just did the minimum's with a bit of attitude and a feeling that your presence was not totally welcome.

Miinukset: Only two people of of the hotel staff spoke in English

Plussat: Good Hotel. We have chosen an Executive Suite in order to be three people in the Suite. However the rollaway beds are very very bad. Our son cannot sleep in such old bed. After many discussion (few speaks English), at 1am, the Duty manager manager gives us a better bed taking from another room. Very bad experience on that point.

Plussat: Everything; especially people in Concierge were quite helpful. Amazing spread of breakfast. Comfortable bed.

Miinukset: Shangrila is one of the finest hotel in Shenzhen. While entering the hotel room ,.the door has no latch mechanism; it gets closed on it's own and making difficult for guests to take their luggage in and out

Plussat: The Shangri-La hotel is a great place to stay in Shenzhen! The room was huge, clean, pleasant, welcoming - we felt "at home" and enjoyed our stay. We got a very good and warm service at the reception desk (check-in and check-out), from the concierge, and in the business lounge. The hotel is very good located near Metro station and only 10min walk from Luohu train station and the border with Hong Kong, There is a great shopping mall nearby, where you can buy almost anything (do not forget to bargain the price!). We will sure get back to the hotel on our next visit to Shenzhen.

Miinukset: We would love to get a promotion on the price of the room on our next visit.

Plussat: We liked the location. Staff were excellent! Especially Denny, Felix and Bosco who arranged transport to the train station due to the weather.

Miinukset: The property and rooms are a little tired and club room could have new furniture.

Plussat: Good and varied restaurant.  The location is great

Miinukset: The whole experience was fine but the hotel and the rooms especially have to do some renovation. Its an old hotel. And its 5 stars hotel- I was expecting more.

Plussat: The staff always very helpful and attentive, food good, the clubrooms very good choice

Plussat: The breakfst is good with lots of varieties.. i love this hotel so much because the environment always clean, cozy and with frangrance even the bathroom also smells fresh and good always. The birthday decorations for my husband was really fantastic and exceeded my expectations. It was lovely and very beautiful too. The staff are also very friendly and speaking good english especially ms sonia. Thank you Shangri la

Plussat: Large bed .

Miinukset: This hotel is no 5star hotel. This is a 2star motel quality. You have to shower is the bath tub. With a shower curtain and a leaking shower head. The room is smaller than on the images of the booking.com website. Everything in the rooms is old. Except the lobby which gives you the impression of a grand 5 star hotel. This hotel is fake. My advice is to sell it to a 3star chain and keep up the high level what I would except of Shangri la. Or do some serious renovations. I stayed in many Shangri La hotel but the rooms here are the worst. Like I said before 2star motel quality.