Shenzhen hotellit lähellä Shenzhen Grand Theater

Plussat: Room and location

Miinukset: Front desk staff is 100 percent rude and does not understand website bookings. If you book on a website check your bank account as they charge you twice for your room so you end up paying double. You explain to staff and show them paperwork and they still do not have the ability to understand. Bad service

Plussat: The location was convinient as it was right next to the train station but that was all.

Miinukset: The images online showed a completely different room from what was the actual condition at the hotel. Staff was super rude when i brought this to their attention; only good for a short stay and because of proximity to the train station.

Plussat: Room is always clean and in good shape. Always has hot water available and the bellmen in the lobby are the best in Shenzhen. If you need anything in Shenzhen, talk to the bellmen! Location to me is awesome.

Miinukset: The front desk staff continues to not measure up. First, they do not understand there own check in procedures. Second, average English in the actual check-in staff which is not there fault. My fault for not knowing Chinese. Second, if your checking in or out and your from another country, if someone Chinese walks up to the desk, they stop your check in, help them and come back to you afterwards. This is normal in China but its overboard in this hotel. They just cant get there front desk procedures right at all. I don't think they have the ability to fix this problem.

Plussat: Close to Louhu gate, Donggman shopping area, and subway.

Miinukset: Hard to get a non-smoking room

Plussat: Location is good Shaibu metro exit 1A is 5 minutes maximum...great inexpensive laundry lady across street from front door of hotel. Dongmen shopping is maybe 10 minutes walk

Miinukset: Airport car is a random driver... some are good and some act like they re auditioning for Fast and Furious 10

Miinukset: I booked Best Western Felicity Hotel for two nights, July 25-27. I arrived ataround 2:00 am at the hotel and they gave me a smocking room when I asked for a on smocking room. It smelled so bad that I couldn't bear it and I asked to be moved to a non smocking room. The room that they offered me had a smell of mold. It was so late at night, I just couldn't move out and search for another hotel. Then I was looking for an iron to steam my pants, and I couldn't find a plug in the room to plug it in. I called room service and they brought me a special transform. I finally had the transformer, the iron was broken. I had to call to exchange the iron. In the morning I wanted to go to the gym and swimming pool and it swimming closed due to renovation. I just feel it's not a 5 star hotel. I couldn't stand it any longer, I checked out and I went to a different hotel for the second night

Plussat: I constantly travel between Hong Kong and southern China. I often use this hotel when I need to take an early Chinese high speed rail train and I want to skip the border. This is a western friendly hotel. It is comfortable with nice views of Lo Wu and Hong Kong. It has adequate plumbing. Above all, you are right at the border and the Shenzhen Metro and the train station to Guangzhou. There is even a great halal restaurant on Heping Road. The prices are reasonable.

Miinukset: I booked via an app and I used a credit card. Staff did not give me an option to pay in local currency but used USD automatically. This would have cost me another 5 USD. This is unacceptable bordering on theft. Everyone gives you an option to choose currency. Fortunately, I screamed bloody murder and paid in cash.

Plussat: Everything was very nice and pleasant, just as you expect from a 4 or 5 stars hotel.

Miinukset: Internet connection was very disappointing, more frustrating was that they know about it and don't do nothing to satisfy that need

Plussat: Close to the train station.

Miinukset: Gym and pool were out of bounds, Buffet breakfast only just average.

Plussat: They have English speaking staff, the room wad excellent i upgraded to a suit Room for only 100rmb. It looks and feels like a luxury hotel.

Miinukset: There internet connection sucks really sucks. Is like they have one connection to a million people. Frustrating slow.

Plussat: Excellent staff service, big rooms