Did not like having to pay for parking price is high enough to stay. So many other hotels near by do not charge for parking.
The location of the hotel was amazing. It sits right next to the Spokane river with a short walk to the river side park and downtown Spokane. The hotel has two swimming pools, an indoor and an outdoor with a waterslide-fun for the whole family. The quality of room was horrible. The room was tiny, in a hallway with construction going on and not at all comfortable. On top of all that the hotel charges an extra optional fee for parking!-That's right parking. I would have been much happier paying $10 more for a room with parking included than have it as an optional charge in my opinion. The bathroom was tiny to match the room and the towels were not clean-they had crusties on them. The bed was hard, not enough pillows and during the night the fitted sheet (that was too small) slipped off revealing the ripped, stained mattress below-disgusting to wake up laying on that! Overall, I dare say we will not be staying there again.
For the price we paid we felt very taken care of, great views of the water, a delicious breakfast, comfortable rooms, it was a great experience!
The room was clean and the bed comfortable! Breakfast was okay The noise level was awful. We could hear people talking in the hall and every time someone took a shower it was loud and a whistling sound in the walls. We'll never stay again!
I inadvertently reserved the wrong date yet the staff was exceptionally accommodating to keep us at the hotel the day we arrived. A lower rate was offered. There was no charge for the service dog. the dog received a complimentary travel bowl and treats. We received complimentary evening light fare and wine and the cost included an exceptional breakfast buffet. The room was clean, modern and quiet. Everything was marvelous!
We liked the location. The hotel itself was clean and the walking access to downtown Spokane and Riverfront park is fantastic. Even the complementary food and drinks were nice. The walls were very thin and the neighbor had a crying baby and toddler that drove us from our room. We understand it's the not the hotel's fault, but when we inquired about being moved to a different room we were met with some rudeness and told to "wait an hour or two" and that they would call the room and request them to quiet down. Good enough. However, the call never happened and the children did not quiet down. We inquired again at the front desk and were told they did not call the room and when we asked why not we again were met with a rude attitude. We left for dinner and returned to a fairly quiet room later that night. At 5:50 AM we were awoke by a phone call to our room phone. A gentleman introduced himself as "Charles from the front desk". He said a computer glitch had occurred and they needed to verify a number of occupants credit card info, we would just need to come to the front desk OR if we want, give him the info over the phone right then. We opted to go to the desk and he opted to hang up before we told him that. Later at the front desk we learned there was no "Charles" that work there. This room was targeted for credit card theft along a number of others and I wouldn't be surprised if he succeeded. We reported this to the front desk and were treated poorly a third time, however the manager did come out to talk to us and take all our info about the phone call and was a very nice person.
Close to everything downtown
I liked the location The cleaning people took some clothe out of our room when cleaning it and they made no effort to find them and return them.
Quick, simple check-in. Had the extras we asked for: high floor, extra pillows and towels. Clean, comfortable rooms. We had double queen beds. Worked well with small children. Standard breakfast with cereals, fruit, milk, juice, yogurt, waffles, biscuits and gravy. Would have liked hot eggs rather than the cold hard-boiled eggs. Clean pool with a hot tub. Lots of towels and seating available. Nothing
Uncomfortable bed and the loudest room!!
The hotel itself is in a great location and the staff are so amazing and wonderful. It's a clean hotel with modern touches and the included breakfast is SO GOOD. Rooms were large and clean and quite comfortable. There was one day (out of 4) that room wasn't cleaned, but we brought it up and they addressed everything. The parking garage was great, but not much space so be sure to get a spot while you can. In all honesty though, there wasn't much that I didn't like or bothered me.
Staff was very friendly and the location is good. The rooms are quite small and in need of an upgrade. They gave us a room on the second floor with a view of wall. Although the room was tidy when we arrived, there were signs of wear: stains on the chairs, hole in the shower curtain. For the price, I would go somewhere else.