Etsi halvat lennot: SriLankan

Miinukset: Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps.

Very disorganized boarding Poor customer service

Miinukset: Unfriendly ambiance. Disorganized boarding. I’m even a member of Fly Smiles. The flight attendant named Chanaka moved 2 old passengers on my side. I kindly requested to another staff if I can just move seat too because I am not comfortable. But request no action. The cabin crew are not that caring because I took care of the 2 passengers. I just don’t understand why they are unfriendly. I will not choose this airlines again.

First & last flight with this airline

Plussat: Uniform of the crew is nice.

Miinukset: The service specifically the transfer service. They weren’t helpful at all. I’m so turned off how the staff treated me. It is also not clear that I need to book a hotel thru the airline during my 13 hours transit. I was thrown back & forth like a ball. No help was done. How come an airline imposed such rule?! Worse part during flight I feel cold & asked for a blanket. We reached destination No blanket ever!! Not recommended. First & last!!!

Safety Not The Most Important

Miinukset: Before engines shut down and fasten seat belt sign off people were removing bags from the overhead. Passengers were not required/forced to stow bags overhead, blocking egress from window seats.