Hôtel St Claire

The hotel’s neighborhood Saint Aubin in which the hotel is situated, is full of little restaurants and bars; hence excellent choice for location but of course also a bit louder - on that Thursday night students were partying until dawn right in front of the hotel but still I slept well (Sun-Wed might be calmer). The hotel itself offers great value: Rooms and baths are small but neat and tidy, nicely decorated, comfortable beds and immaculate internet access. Windows have shutters which decreases the noise from outside a bit. Didn’t have breakfast, so I can’t judge.

Check in was immaculate as well, I was offered to leave my luggage in the hotel for the day, free of charge. Check out in the morning made my last impression finally very unpleasant: total disaster in terms of customer friendliness and professionalisms: For some reason I must have completely pissed off this kid behind the counter: probably my remark about the nightlife despite latest Corona background but this remark was not meant to offend anyone. Another issue was the typical address correction for the invoice which happens at almost every hotel check out but which normally is just done and then it’s fine. In this case the street name of my company was forgotten on the invoice, but instead of just correcting it the kid insisted that it was sufficient and said he would handle things how he thought it would be right. Finally, the young guy even became menacing, question my personality and expelled me from the hotel... I would advice Hotel St. Clairs management to better train its hotel staff and to revise this report. Irrespective of the question if a street name must or mustn’t be on the hotel invoice; in service industry you just correct it and don’t insult your customers. First time in my life that I left a hotel with such unpleasant feeling.

Best thing was staff who were exceedingly helpful.

Breakfast

Great Location, near good bars and restaurants Easy to park my car in the public car park just around the corner. From the Hotel to Toulouse down town it's only 3 min walk.

The room was a bit small and I couldn't open the windows