Biz Apartment Hammarby Sjostad

The bed is very comfortable and the room is big and airy and well lit. The hotel is easily accessible by tram and close to a grocery store. I liked that the kitchenette is equipped with appliances including a filter coffee maker. The neighborhood is very safe.

When I arrived, my room did not smell clean and the bedsheets and pillows smelled of old sweat. But it was 11pm and I was tired, so I kindly reported this and asked that things be changed the next morning. The next day after a full day of meetings and work, I arrive tired at my hotel at 10pm and the sheets and pillows had not been changed. Naturally I was disappointed. I called reception and the guy was very apologetic, but since there was no housekeeping, he brought up clean pillows plus bedding and asked me to change the sheets. To me that is too little too late. I would have expected, as part of good customer service, to offer me a discounted first night or at least free breakfast every day. Coz saying sorry for letting me sleep in a dirty bed is not enough, especially since I was very kind and polite about it, and did not make a stink at all. Another day, I came at 5pm and requested a cab for 5.45pm since I had to be on time for an important work event. When I showed up at 5.45pm, the taxi was not there and the receptionist grudgingly confessed that she had forgotten to book the cab and it will take another 10-15 minutes to arrive... I arrived late to my event. Again I only got a sorry from them. Otherwise, the breakfast is mediocre and the scrambled eggs not tasty and even smelly. The neighborhood has little to offer and is far from the old town or center.