Valkenburg hotellia

Plussat: Relaxing in the SPA, enjoying healthy food and visiting the village.

Miinukset: Carpet on the floor. The room was clean but the terrace was dirty. Staff not always responding to the client's needs. Old fashion rooms and bed not really confortable.

Plussat: Wonderful facilities, efficient staff and good food. We have been going to Thermae 2000 for 5 years and it has never disappointed. Much better than equivalent British spas.

Plussat: Love going to breakfast in a robe and not putting on real clothes the entire stay! Liked being able to use spa, robe and towel even after check out.

Plussat: clean, calm and relaxed nature of the hotel and facilities.

Miinukset: Not being able to make a tea or coffee in the rooms.

Plussat: A very comfortable hotel with a fantastic breakfast

Plussat: it is a wellness hotel which means you relax and enjoy the tropical surroundings, warm water and spa treatments

Miinukset:

Plussat: Everything was wonderful, we enjoyed hanging out in our pool-bath robes. It was a very relaxing get-a-away. Staff was great. We will return

Miinukset:

Plussat: The Spa and hotel facilities all under one roof

Miinukset:

Plussat:

Miinukset: It was very busy and could have used more staff on duty, some staff in the restaurant areas could be a bit friendlier, although others were very good. would be nice to also have hot water pool on the 'sauna' side

Plussat: February is a quiet month in which you can enjoy all the water and heat in a very comfortable way. Themae 2000 is build on a beautiful spot, it supplies views and it is surrounded with some impressive big trees. The building is a great design and the sauna's are among the best in the lowlands!

Miinukset: The system with a keycard for the door and a paper card with your roomnumber for the restaurant does not work. You have to take both into the spa. Apparently the staff is working on this problem. I hope they will develop or purchase a system with a wristband or a pin that opens your door and can be used in the restaurants and does not show your roomnumber. I don't get it why you have to get dressed when you want to be into the swimmingpool area.

Plussat: This hotel was awesome. My family and I stayed in a family room that was pefect. It was close to downtown, the shopping, and the Christmas Markets. The staff is very friendly and most speak multiple languages. Breakfast Buffett was also good and worth the 12.5 pp.

Miinukset: The restaraunt is very pricey.....plan to eat diner else where if you are looking for value.

Plussat: Location excellent

Miinukset: None

Plussat: Swimmingpool is very nice.Breakfest was excellent. Familyrooms for stay with children.

Miinukset: Why did you not mention that slippers and bathrobe are obligatory and that you have to pay 12 € to rent it.Idem parking 5€ per night

Plussat: convenient location and excellent breakfast. Room was comfortable.

Miinukset: Carpets in corridors were not clean, room was a bit dusty. Ridiculous price for internet connection. The whole place apart from restaurant needs tidying up, and perhaps re-design.

Plussat: the room we were upgraded to was excellent, the receptionist who delt with our complaint about the original room was excellent.

Miinukset: the room we were given to begin with was way below standard and if we had had to stay in that room and not have the option of upgrading it would have turned a very good stay into a very bad one

Plussat: swimming pool

Miinukset: over priced for the quality of the room

Plussat: Really nothing

Miinukset: Very applicable!!A misearable room,no services,old and weary towels,no tissues paper,no room service.Maybe can be considered as two star hotel!!!!

Plussat: The reception staff is helpful.

Miinukset: There is no refrigerator and smoking smell in non-smoking room.

Plussat: Swimming pool/spa

Miinukset: While in a non-smoking room, the corridor we had to use to get to our room stunk of cigerette/cigar smoke.

Plussat: the spa and the swiming pool

Miinukset: room to small, no internet conection, a bit rundown

Plussat: Good food, comfortable. The restaurant area is fantastic.

Miinukset: The water flow on hot and cold seems to alter when using the shower and basin. We found that it was quite expensive for food and drinks and there was no choice with breakfast.

Plussat: They have an excellent kitchen staff, the food was very good. The hotel is situated on walking distance to all the sites we wanted to see.

Miinukset: The room was situated at the front and as there was some kind of disco neraby we had some trouble sleeping.

Plussat: Good restaurant.

Miinukset: There was a sewer gas smell in the room all night long, the mattresses of the beds were very uncomfortable and made us wake up several times during the night (pain in the back). The remote control of the TV in the room did not work.

Plussat: The new building is pleasant, nice rooms and bathrooms. In the older part of hotel the rooms are not so charming. Good selection for breakfast.

Plussat: The hotel staff, which was very friendly and helpful.

Miinukset: I stayed in this hotel for the second time. The first time I had a room in the new part of the hotel. This time I had a room in the old part. The rooms in the old part are very small and not so comfortable as the new ones.

Plussat: You get buffet breakfast and its only 10 min walk to the nearest train station

Miinukset: The service wasn't good. I had no t.v in the room, had to ask 4 times! and it took 2 days!

Plussat: The braekfast was good. The room was bright, clean, and roomy. The bathroom was clean and modern with plenty of hot water. The hotel is real close to the train station. I would stay there again.

Miinukset: Not much I didn't like.

Plussat: The bedroom, the hotel staff and the location of the hotel, which was perfect because it was only a 10 minutes' walk to the train station and it is just 20 minutes from Maastricht.

Miinukset: The restaurant. You are not able to order your dinner a la carte. Only a 3 meal-menu.

Plussat:

Miinukset: First I was given the key to an already occupied room. Then I was given a room on the first floor - very loud, and not secure (windows open onto the flat roof, accessible to other guests.)

Plussat: Very effective heating ! Friendly and helpful staff

Miinukset: Bed linen was clean, but a little discoloured

Plussat: The araff were nice

Miinukset: Very old,need to make renovating in the breakfast and dining room

Plussat: Good location, close to train station. Decent breakfast. As expected for what we paid.

Miinukset: Room door lock was not secure. The lobby was full of cigarette smoke. No front desk staff at 7:15am when we wanted to check out.

Plussat: friendlystaff location clean and tidy room good chioce of breakfast

Miinukset: no

Plussat: Le Bistro is located in the center of the tourist area of the town. Offerings include free internet and free breakfast.

Miinukset: Heat did not work in room,

Plussat: The hotel is perfectly placed in the town centre

Miinukset: The staff were not very helpful, the heating went off every day and we had to complain every day to have it put back on, the cleaning of the rooms was not very good

Plussat: We liked the very central location.

Miinukset: The heating was continually turned off during our stay and we had to complain to staff almost every day to turn it back on, one day the room had not been cleaned or beds made, the staff did not speak very good English which was unusual for the area

Plussat: It is quite OK (especially when you count it is maybe one of the cheapest in this town - at least we couldn't find cheaper one in all booking sistems). The room is confortable. The breakfast was also good. There is smell of mold on the stairs but we found it quite charming, like beeing in an old house. It is on the main street, just in the center of the town.

Miinukset: The bathroom smelled a bit.

Plussat: The location was good - right on the main thoroughfare

Miinukset: They did not have any record of our booking.com reservation. The room we were given was not particularly clean and had no towels. Breakfast was miserable. The barman/receptionist tried his best to sell me a parking ticket which he new was not good value for us. The place smelt of mold and mildew and needs a good renovation. There wsa no internet as advertised on Booking.com. For 60 Euro for a double it was overpriced but then again the whole town of Valkenburg is overpriced - but very nice for an eveming's wining and dining.

Plussat: It was more than OK for the price. I didn't have high expectations, but it was better than I thought it would be. Breakfast was simple, but more than OK. When you walk out of the hotel you're in the most crowded street right away, that's both pleasant and noisy, but we didn't mind the noise at night!

Miinukset: Warm water at the sink and the heater both didn't work in our room didn't work, but the warm water knob of the sink was damaged. Although the heater didn't work, it was warm enough in the room (sunny days too). Sometimes it smelled a little bit bad in the room.

Plussat: I liked the fact that it was an apartment with a lovely garden and a swimming pool.

Plussat: Location, friendly staff, comfortable, secure parking

Miinukset: A bit noisy at times (Blinds and tables and chairs being dragged about at 07:00 and 23:00) No tea and coffee facilities in room. But overall we enjoyed our stay at Atlanta

Plussat: We enjoyed the location and excellent service from the staff. Although the rooms were quite small, the common areas were delightful and spacious. The staff could not have been more helpful.

Miinukset: The hotel is for sure not four star hotel, those four stars are only in the name. Rooms were small, hot, there is no AC.

Plussat: liked the fact that it was a small hotel,well situated in the centre of valkenburg.

Miinukset: Had to sleep with window open because small single rooms were very warm, therefore very little sleep because of the traffic.

Plussat: Staff were very helpful and willing to accomodate our needs.

Plussat: Pleasant family atmosphere , friendly and helpful staff

Miinukset: Size of shower / toilet room

Plussat:

Miinukset: Not comfortable, so noisy, the bed is not clean and offers two single mattress on a double bed (unbelievable!!!). expensive!

Plussat: Staff very friendly & helpful.Location very good.Very clean.

Miinukset: Rooms on the small size,especially the bathrooms.Noise from the road was bad for rooms at the front of the hotel

Plussat: staff were very helpfull,and freindly

Miinukset:

Plussat: People were all friendly,and helpfull

Miinukset:

Plussat: Close to Station and Town Centre

Miinukset: We arrived at 12PM and the hotel was totally closed , we had to wait 2 hours before someone arrived and we could check in, this meant going into town with all our luggage.

Plussat: Clean, warm, tidy, welcoming, good value, quiet location, excellent breakfast, good bar, reasonably convenient parking, close enough to town centre

Miinukset: Slightly old fashioned

Plussat: Good breakfast

Miinukset: Although we had booked a room with an ensuite, when we arrived we were told it was not available anymore and we had to use the communal shower and toilet which were very basic

Plussat: everything is very good

Miinukset: no

Plussat: Breakfast was very good, one day I was at the end of the breakfast time and a whole table with all the breakfast items was made for me. The nice woman even made me a fried egg.

Plussat: English speaking staff

Miinukset: No credit card facility available (temporary problem at hotel)

Plussat: The bar / breakfast

Miinukset: Rooms, need a good lick of paint

Plussat: The town itself and the working people were friendly

Miinukset: lack of tv and the room was not painted, etc. properly

Plussat: The breakfast was ok

Miinukset: No non smoking rooms; Hotel was old and tired.

Plussat: location

Miinukset: ideal for a short break

Plussat: The grounds and the facilities were beautiful.

Miinukset: I would have liked the breakfast to be included in the price of the room.

Plussat: excellent renovation and architecture, very nice surroundings

Miinukset: the hotel could use a full time concierge. the information given by the receptionists was not accurate, and kind of ruined our night (wanted to go to valkenburg christmas opening and told us that it was not open. Stayed in the hotel and missed the opening of the Christmas fair and the fireworks)

Miinukset: Your booking.com reservation did not come through: there was none! What happened with the reservation?

Plussat: spa facilities and the luxurious feeling of the room (we got an upgrade to a suite appartment)

Miinukset: two barking dogs in the room next to us

Plussat: The apartments were well appointed, restaurant excellent, and the grounds beautiful. A bit of an effort to get to without a car, although the shuttle service to Maastricht station was very welcome. Staff very helpful and attentive. Also very interesting with St Gerlach's chapel and museum on the grounds.

Miinukset: Stairs in the apartment were quite steep, if you are at all incapacitated ask for a ground floor room.

Plussat: Viihtyisä paikka kokonaisuudessaan. Mukavaa oli kun henkilökunta tuli iltaisin kysymään onko tarvetta puhtaille pyyhkeille ja toi kirjallisena seuraavan päivän sääennusteen. Hotellin uima-allas oli kiva.

Miinukset: Meiltä yritettiin laskuttaa lähes kaksinkertainen summa. Majoituimme kahden huoneen huoneistossa ja hotelli yritti laskuttaa lähtöpäivänä molemmilta varauksessa sovitun hinnan. Yritimme sovitella tilannetta, mutta edelleen odotan maksun palautusta syömättömistä aamiaisista...tarkkuutta!

Plussat: Nice environment Nice dining room Good food

Miinukset: Room is not confortable Old fashioned Too dark

Plussat: gardens,buildings,rooms,restaurants,staff,setting in the countryside,all excellent.

Miinukset: no

Plussat: Large junior apartment suite was well furnished, including well equipped kitchenette. Grounds were nicely done and provided a very peaceful setting.

Miinukset: "King bed" was really 2 twin beds stuck together.

Plussat: great staff, always willing to help with even the most ridiculous requests...bistro dinner and buffet breakfasts were great

Miinukset:

Plussat: The junior suite was a private as your own appartment

Miinukset: Nothing

Plussat: Excellent and helpful staff, good spoken English which was a bonus for non-Dutch speakers.

Miinukset: Central location did make it noisy at weekends (from outside, not the hotel guests).

Plussat: Location,the appartment new and big,the staff,.

Miinukset: No internet.No telephone.Overpriced for such hotel.

Plussat: Breakfast.

Miinukset: The room's are nothing like the photo's shown on the NET.The room,s we were given were classed as doubles/twin to me all they were good enough for was over night stay, you could not realy unpack due to lack of wardrobe space, there was no where to sit but on the bed.

Plussat: The helpful way the staff dealt with the overbooking problem and the quality of the (upgraded) rooms we were allocated on the second night.

Miinukset: Yes. In spite of having received a booking confirmation at the time I booked, the hotel had no record when we arrived. The hotel was fully booked. However, the hotel staff provided us with immediate (complimentary) refreshments and set about trying to find us alternative rooms for the first night. This was in a newly rerfurbished hotel in Valkenburg. Although the rooms were clean, furniture was limited to beds and a single chair only. No TV or even simple wall pictures. One of the rooms did not even have a wardrobe or anywhere to hang clothes. This was only acceptable to us since there was nothing else available in Valkenburg on one of their busiest days of the year. I would like an explanation of how this problem could have occured.

Plussat: Suitable as a base for touring south east Holland or across the border into Germany Picturesque area.

Miinukset: No evening meals available.

Plussat: valkenburk town

Miinukset:

Plussat: It is situated in the centre.

Miinukset: It was rather noisy.

Plussat:

Miinukset: The hotel is very bad. No soap and shampoo in the shower and no track of hair-dryer in the bathroom. The staff is no kind and they have no competences in problem solving.

Plussat: The location and staff were excellent. The breakfast was very nice including breads, meats cheese and cereals. There also was a cappucino machine which was a plus.

Plussat: Vey friendly staff - When I asked at the reception I they had toothpaste as I had forgotten mine, they unfortunately didn't have any (in a 4 star hotel ????), but the friendly barman/receptionist gave me a tube of his own to help me out. Breakfast was crowded, but very good

Miinukset: The room wasn't just small as advertised, but very small The tv was also tiny - so small that it was difficult to see the programme. There was no shower curtain/glass and you could only shower by holding the showerhead as there was no wall fitting to hang it on. Overall, we didn't think that the hotel was deserving of a four star rating - At the most a low 3

Plussat: The hotel was very convenient for a car show that we were attending.

Miinukset: Unfortunately our stay in early July coincided with a heatwave and the lack of air-conditioning made it very difficult to get a good night's sleep, despite being loaned a fan for some of the time.

Plussat: Located very close to town centre.Hotel staff were friendly and helpful.Rooms comfortable.Good breakfast.

Miinukset: We stayed at the weekend and had a room at the front of the hotel,noise from the road outside,both traffic and revellers,went on tll quite late.

Plussat: Staff very friendly and approachable. Breakfast service excellent.

Miinukset: Lack of air conditioning was a problem. As was the location of the room on the first night (facing on to the main road). The temperature was very high and when the windows were opened the noise was incredibly loud. Although, it should be noted that when we requested a room change, this request was met.

Plussat: Nice staff

Miinukset: Room rather basic

Plussat: Quaint and comfortable

Miinukset:

Plussat: The place Valkenburg

Miinukset: Bussy traffic in front

Plussat: location, everything we required very close by

Miinukset:

Plussat: the relatively low price

Miinukset: it is a four starr hotel, but when you use the television set in the room at normal volume, the neigbor starts instantaneously to knock on your door due to too much noise in his/her (in this case: her) room; the floor of my room was skewed (different levels at different sides of the room); the room had no window, but only a balcony door with a rather small window in it; all by all not the level of comfort you would expect from a 4 starr hotel!

Plussat: Leaving

Miinukset: Lift not working

Plussat: The hotel breakfast is very nice, and it is interesting to see all the guests together.

Miinukset: The bathroom facilities in the room could be improved, such as the shower and the hairdryer.

Plussat: I liked the rooms. Very good bed. Breakfast was excellant!.

Miinukset: The rooms were a bit noisy, because of the wooden floors. But acceptable.

Plussat: - breakfast ok

Miinukset: Comfort Plus Room

Plussat: Easy access and cheap.

Miinukset: staff has poor performance.

Plussat: Breakfast offering was of a good standard.

Miinukset: Walls are paper thin and suffered noise pollution from the adjacent room, as their TV volume was excessively loud. Also plumbing poor, as you could hear water being run in other rooms.

Plussat: Room & Hotel clean, Breakfast very nice, comprehensive & Plentifull see Bacon comment. Ample Parking, Staff very helpful, Good location.

Miinukset: Staff could not cook Bacon correctly for Breakfast / White Fatty halfed cooked, streaky bacon needs to be cooked very well done & in return has more flavour, also keeping bacon Hot in a hot water bath makes it soggy. Room was Small in Expectations for the Standard of Room Booked.

Plussat: It was quiet, close to events and the staff was very nice and they all spoke English.

Miinukset: Small rooms but adequate for a two star hotel.

Plussat: The hotel itselfs was nice and the environment.

Miinukset: The room was very loudy and we could hear everythingh from other guests. The room was next to the door of the entrance and that made it very loudy when all the people were going in and out and up and down the stairs. We could hear everything form our neighbour, when my neighbour was sneezing it was just if he was lying next to me in my bed. This was a very bad experience.

Plussat: breakfast en service oke

Miinukset: the bed was only 1.30m that is too small for two persons, so we did not sleep well.

Plussat: Very friendly and helpful staff, clean room, the location in the middle of the nature make it a perfect place for hikers and bikers.

Miinukset: Limited bar capabilities at night. Impossible to order some (cold) snacks, no champagne (we had a little thing to celebrate...). The double-room was nice and clean however too pricy, even with the Bookings.com reduction included.

Plussat: Very helpful and friendly; tasteful decor; good breakfast

Plussat: Owner was very friendly, rooms were modern & very clean & cleaned daily & there is a beautiful south facing garden with tables & chairs oh & a tasty continental breakfast...

Plussat: terma 2000

Miinukset: the outside board

Plussat: near the center and the hotelmanager

Plussat: Friendly staff, free parking

Plussat: freindleness of the owner and staff

Miinukset:

Miinukset: At the arroival, I had to pay for the 4 nights in advance. This is not the usual way, but I was ready to pay after seeing the room. However, the guy at the reception desk first refused to show us the room, and I had to strongly insist for checking the room before the payment. Later on, the staff was unpolite lacking any helpfulness. Although mentioned, there was no WIFI available in our room.

Plussat: It was close to Maastricht and Aachen (Germany), so very nice for city trips. And the environment was very nice, great to take or hire bikes and see the nature, the caves and the different villages in the neighbourhood.

Miinukset: The shower wasn't good and the wash stand was at dwarf height. The room was fairly dark, but enough room...

Plussat: After many stays at Modtel De Heek, we continue to be impressed by the value for money and comfort.

Plussat: Room with a kitchen facilities

Plussat: Refrigerator in room. Sink and glasses, almost like kitchenette.

Plussat: Just a very nice place to stay.

Miinukset: Not a matter of not liking but a free (or low cost) wireless internet access would be a very nice addition to the facility.

Plussat: size of the room, view from restaurant

Miinukset:

Plussat: breakfast - good choice of cold (plus boiled eggs) continental breakfast

Miinukset: outside stairs were rather steep

Plussat: Very quiet room, excellent breakfast

Miinukset:

Plussat: Non-smoking resturant. Excellent Menu. Rural ocation on the edge of the town.

Miinukset: Ad claimed Tea/Coffee making facilities, but only supplied a kettle.

Plussat: We picked this hotel because we wanted to be near the town centre for the christmas markets, the hotel was perfect and we would stay there again.

Plussat: Very Convenient, good off road parking, good value breakfast

Plussat: Breakfasts were excellent and the staff were friendly and helpful. The lounge, breakfast room and bar area were beautifully decorated, and it was lovely to have a space where one could sit and relax.

Miinukset: Smoking is still allowed in public areas in the Netherlands, and as non-smokers we found this a problem- unfortunately the smell from the bar travelled all the way up to the room (on the top floor).