Friendly staff, comfortable rooms and great location! Pet friendly, they even included a special bed and bowls for my dog. They also provided treats to the dog every time we came back from walks.
Very nice and helpful staff. Awesome location. Nice lobby, restaurant/bar I booked a king but got a room with two twins (or two EXTREMELY small queens), bathroom wasn't very clean and bed and pillows were not very comfortable.
LOVED THE Location and loved this Hotel! BEAUTIFUL
In a world where wifi has become fundamental for communication and information, and is offered for free all over the world because it is an inexpensive way to draw business, the fairmont charges $14 per day. I would have paid if it was just included in the already expensive room rate. As intended, I didn't read the fine print and was shocked to find out I had to go to the lobby to work. I was on a business trip. Also, I had to set the thermostat to 90, the maximum, to warm the room. It was never comfortably warm.
We were pleased to discover lovely furniture, richly coloured carpets, wall coverings and draperies. Delivered the feel of old-world Europe! Great experience overall was further spiced up with small surprises- delicious, relaxing camomile tea became our soothingly nightcap, and an excellent in-room African blend coffee started the day off right. Also happy to find the bedside clock with a built-in smartphone charger/mount - all too rare in hotels...
no slippers in room ...
Location, helpful staff and access to fitness center were excellent. elevators and carpets ingeneral (rooms and aísles) are very deteriorated.
close to train station coffee maker in room worked well Lions Pub was good felt safe Hotel is a few floors in a tall building...not a 4 or 5 star experience...harbor view was partial...breakfast very minimal,better at a sleep inn...furniture worn and outdated...not romantic
Good service Good location They nickle and dime you; parking was $10 daily more than advertised on my confirmation (they said it was an old rate, although I only booked two days before the stay!). Then they charge for wifi! Seriously!?!?!? Who charges for wifi these days?
The location was great! It was walking distance to restaurants, the harbor, and a stop for the hop on hop off tours. It said breakfast was included, and then they wouldn't let us have breakfast. That was the major reason I picked them.
Rooms were good however lighting was poor. Near cruise port and near public transportation. Mary Castelo
The new bathroom was beautiful The heater didn't work and it was freezing. The floor looked like it was under construction