West Chester hotellia

Plussat: This is our second stay,@ the Kirkwood Inn. Both visits were great. It is very clean,quiet,& the staff is exceptional. WE will definitely stay there,the next time we are in the area.

Miinukset: I really can`t think of anything.

Plussat: The breakfast with a large table to share with other travelers was delightful! We found the outdoor garden next to the farmhouse wonderful to spend a bit of time unwinding, especially with the scent of the pines in the air.

Miinukset: Everything was wonderful. All I might ask for is another blanket, but that's a tiny quibble.

Plussat: Absolutely amazing in every way. My family enjoyed our stay very much and we will be back.

Plussat: The staff members were excellent and the breakfast was exceptionally lovely with many nice touches.. It was so sweet of the cook to provide me with turkey bacon at breakfast as a non-pork eater. Having an electric fireplace in my room was a nice addition on a very cold night. The room refrigerator was a cut above the norm, as were the complimentary shampoo, soap, body lotion, and conditioner. Well done! The bedding was very comfortable with lots of pillows, and the room was quiet.

Miinukset: I wish that I'd had a microwave in my room, rather than having to walk outside in the cold to the breezeway where there was one located. I also would have preferred having my key open a dead bolt lock rather than only a doorknob lock. The area seems very secure, but still doorknob locks are very easy to pick open. The deadbolt was there, but could only be locked and unlocked from inside the room. It's a small detail in a very nice facility. I'd stay here again and would recommend it.

Plussat: Breakfast, outdoor fireplace

Plussat: The breakfast was amazing!

Miinukset: Was on a busy road. But rooms were quiet.

Plussat: Extremely clean

Miinukset: Pictures online were misleading

Plussat: The view is amazing! The breakfast was delicious. Room was clean and comfortable. The outside patio and fireplace is beautiful. The trail is nice to walk through. We will definitely be back. Our go to hotel when wevare in town.

Plussat: Everyone is so kind. The rooms so clean! The food was overwhelming and perfect! Historical farmhouse. Everything was wonderful. I can’t say enough good about this place!

Miinukset: N/A

Plussat: The staff and their attention to providing service was great. I LOVED the touch of having make up remover wipes, so thoughtful. The rooms are laid out pretty nicely too and the hot breakfast was a hit

Miinukset: Personally I don't like the high chlorine smell of the indoor pool, but that's a personal pet peeve.

Plussat: Great location, excellent staff, very quiet and comfortable.

Plussat: Super clean. Great customer service.

Miinukset: Plenty of food at breakfast but it wasn’t great tasting.

Plussat: They accommodated our need for an earlier check-in time and made sure our room was comfortable and stocked well. The staff were welcoming and very friendly.

Miinukset: The location was great! The rooms were comfortable, clean, and well supplied!

Plussat: The room size was great.

Miinukset: Everything was great!!!

Plussat: I found this Hampton Inn to be exceptional with a very homey & comfortable atmosphere. The staff were all helpful & friendly. Family members had come from various areas around the country to attend a funeral. It was so nice to be able to gather together in the breakfast/lobby area in the evening. The rooms were spacious & the location was perfect! Having coffee or tea available 24/7 is such a nice feature.

Miinukset: Can’t think of anything.

Plussat: The hotel was very clean and seemed new. The breakfast was better than any other free hot breakfast I have had at any other hotel. They did a great job

Plussat: The staff was exceptionally friendly. The room was clean. Great breakfast.

Miinukset: When I requested that the down pillows be exchanged for featherless, they sent someone to get them from other rooms and brought them to my room. I requested it beforehand but most hotels don't do it until I check them and request it from the front desk.

Miinukset: The television did not work in our room. When we checked out we informed the clerk, they didn't offer a discount or coupons for further visits.

Plussat: Was very quiet even though there were plenty if guests. Bed was quite comfortable and the room was spacious.

Miinukset: Quality of the tissues was poor.

Plussat: Great staff and nice room. Good breakfast. Good value for the money

Miinukset: no

Plussat: Everyone was helpful and kind. Great location and close to the highway.

Miinukset: My only problem was the air conditioning unit wasnt cold enough in room 209. I set it at 65 and I was looking forward to an ice cold room. That didnt happen and it kept going up, not down. I woke in the middle of the night because I was feeling so warm.

Plussat: Location. Staff very friendly and helpful. Breakfast was great. Room was nice.

Miinukset: A little overpriced for the room. Pool was very small. Space in our room could've been better utilized.

Plussat: Spacious rooms

Miinukset: No

Plussat: The hotel was amazing it was clean, well put together, and very spacious! The area was very nice and the surrounding area was so convenient! Everything was less then a 10 minute drive including kings island!! The breakfast was okay! Other then that everything was perfect ! We had the queen suite with 2 queen beds,1 sofa bed, and a kitchen. when I tell y’all them rooms were huge it was comfortable

Miinukset: The only thing I didn’t like was the fact that when I first went to check in the lady at the check in desk wasn’t so open to telling me information! Information that I feel you should be giving your customers automatically! I had to probe her for questions and even then she seem she didn’t really want to answer them!

Plussat: The assist General Manager was on duty when my family checked in he was awesome in assisting us with our questions.

Miinukset: NA

Plussat: How big it was

Miinukset: No

Plussat: happy hour food is great small but nice golf putting green

Miinukset: none

Plussat: The location of the hotel.

Miinukset: I left my necklace on the bathroom sink the second day we were there. When we got back to the room the necklace was gone.

Plussat: Nice clean hotel with great staff and location

Miinukset: No

Plussat: - clean, new, kept up, great location - Great Staff!! - good breakfast / 5:30 -7:30pm good "lite fares" - warm baked cookies in lobby!!! - used your back outside grill for family get-togethers & putt putt golf - FUN

Miinukset: PAY OVER $---- FOR A SUITE FOR A WEEK & KNOW YOU WILL NOT GET A REFUND NO MATTER WHAT!?!?!?!?! IF I WOULD HAVE A SERIOUS HEALTH REASON AND I PHYSICALLY COULD NOT MAKE IT, AND I L-O-S-E OVER $---- ON TOP OF THAT, I WOULD BE JUST SICK, CAN'T AFFORD THAT

Plussat: bedding & linens

Plussat: Very clean and the staff was great. The room set-up was excellent and the bed comfortable. I would definitely stay here again!

Plussat: Very large, open living space for kitchen, sofa, beds.

Miinukset: Breakfast was OK, but not as good as a Holiday Inn Express or Hampton Inn.

Plussat: We have stayed at this hotel several times and we love the location with many restaurants nearby and easy access to both the East and West sides of town. We also like the large one bedroom suites with a kitchen and two dressers.

Miinukset: During previous stays Our room was cleaner and the furniture was in better condition. AFTER we checked in we discovere that the hotel would be without water the morning after our last night at the hotel so cancelled our last night.

Plussat: Everything, I overslept so didn’t get breakfast but the bed was amazing

Miinukset: N/A

Plussat: Great location. Sausage was moist. I would like to have an ice machine for my juice when having breakfast. Potato could have been more flavorful

Miinukset: Eggs and cheese weren’t hot, just lukewarm.

Plussat: The evening snack and beverage was great.

Plussat: Clean, modern decor, great breakfast, loved the layout of the suite

Miinukset: N/a

Plussat: The rooms are a great value for the price. Having a suite and the ability to store and prepare your own food is plus when traveling. Additionally, the suite was spacious and clean.

Miinukset: The free breakfast was disgusting.

Plussat: Incredibly roomy! Hot breakfast included. Great location near highway and Ikea. Perfect for visiting friends or family in the area.

Miinukset: Nope.

Plussat: We would go back to this hotel.

Miinukset: We wish there was a hot tub, but other than that, we loved it.

Plussat: The rooms were great.

Miinukset: None.

Plussat: Great location and a beautiful suite. Check in was fast and efficient. We were impressed by the staff. This has become our favorite place to stay in the Cincinnati area.

Miinukset: No.

Plussat: Clean hotel and friendly staff

Plussat: Very clean and spacious for a large family

Plussat: The breakfast was excellent. Cooked correctly ...no wet eggs and greasy sausage... which is what I usually experience at most other similar star hotel.

Plussat: Very comfortable and a reliably good breakfast.

Miinukset: A hot tub in pool area would have been a nice perk

Plussat: Nancy, made our mornings exceptional. I was rushing to eat and make a meeting, l I had a few boiled eggs, while asking if everything is okay, she offered to get me salt and pepper. Exceeding Expectations. Thank you,

Miinukset: Hot tea selection was poor.

Plussat: Cleanliness, friendly staff

Miinukset: Nothing

Plussat: Very clean and new. Comfortable bed and pillows. Modern looks.

Miinukset: Breakfast sandwich was horrible. Also I am sure I am not alone with this complaint, the bathroom door is a sliding barn style door and even when closed it has at least a full inch gap from the wall. You can see into the bathroom through the “closed” door and can HEAR everything. As my mother would say, what do you live in a barn? No and that is why I do not like having an open door policy.

Plussat: It was nice and clean.

Plussat: Proximity to Tennis Center

Miinukset: Crumbs on the floor and there was a mildew smell

Plussat: The location, the friendly staff, and hot breakfast

Miinukset: No, everything was great!

Plussat: The location and the cleanliness of the room.

Miinukset: Everything was perfect.

Plussat: It is near everything.

Miinukset: Rooms can get too cold.

Plussat: Everything

Plussat: It's well situated.

Miinukset: When I came in they hadn't made up the sleeper couch for my daughters. I indicated i would be traveling with them but the bed was not made up. When I called to ask if they would make up the bed I was asked to do it myself and that there was some bedding in a bag on the shelf. But there was only a blanket - no sheet and only one pillow. On the payment, some weird system was in a place where I would get holds for strange amounts and then they would disappear and new amounts would appear. They decided to bill me for a portion of the first week and then daily thereafter? Parking is also a nightmare because it is shared with the shopping center so there is no preferential guest parking.

Plussat: Great location.

Plussat: Everything

Miinukset: Nothing

Plussat: Location right next to restaurants and bars, all within walking distance.

Miinukset: No

Plussat: Customer service, breakfast buffet, swimming pool and hot tub

Plussat: Clean, modern,

Miinukset: Nothing

Plussat: Nice interior design...very elegant.

Plussat: Extremely clean, modern rooms, very nice pool and hot tub, great location and free parking

Miinukset: While we understand cleaning takes place in the rooms, maybe staff could wait until after 7am to start vacuuming the hallways outside the rooms.

Plussat: Love the location, hotel was clean, staff friendly. My room overlooked the outdoor shopping district and was beautiful at night with the Christmas lights all around which I forgot to get a photo of.

Miinukset: Nothing

Plussat: Cleanliness location

Miinukset: The pillows

Plussat: Great pool and hot tub. Walk to winery, shops and restaurants.

Plussat: Park and enjoy 3 blocks of fun!!

Miinukset: Nothing

Plussat: Loved everything about this place.

Plussat: Clean, friendly staff, easy parking

Plussat: Large suite with big kitchen. Even had a dishwasher. Pool was salt water so easy on the kids eyes. Staff super nice and helpful. No waits on the elevator. Perfect honestly.

Plussat: Everything was great

Miinukset: Only 1 elevator working with alot of people

Plussat: Close to lots of shopping (IKEA) and restaurants. Hotel staff was great, the hotel was clean, they had a number of large groups staying there, but we didn't hear a thing. Either the walls are incredibly soundproof, or they thoughtfully tucked us away from the large groups. :) We were very happy.

Plussat: The room was really nice, and big.

Miinukset: Nothing.

Plussat: Great, safe location with very friendly staff! Excellent value. We will definitely stay here again.

Plussat: Customer service was superb!,cleaniness,the suites were well equiped..great locstion.

Plussat: Eggs were good. Beds comfortable. Rooms clean.

Miinukset: 5th floor room very warm, air needed to be on in December. Coffee was bad.

Plussat: Room was very nice and spacious! Breakfast bar was a plus! Will definitely be back.

Plussat: I was pleasantly surprised. I was not sure what to expect especially from the picture posted online. The room was comfortable. Like how you can put in your Netflix and Hulu acct. The staff was helpful. The breakfast was good as well.

Miinukset: I have children that do not take showers. Not having a bathtub was kind of a bummer. Just one TV that turns was hard with the family as well but we spent very little time in the room.

Plussat: Extremely nice hotel, perfect for what we needed at a very reasonable price. Would highly recommend and stay there again and again.

Miinukset: Nothing at all.

Plussat: EVERYTHING!

Miinukset: NO

Plussat: This hotel was very nice for the price point we received. The bed was fantastic, I never wanted to get up! The location is great- easy access to I-275, I-71 and I-75.

Miinukset: The vent in the bathroom needed to be cleaned as it had black mold growing on it. The bathroom floor when we checked in needed to be swept better as there were hairs from the last guest on the floor. There are no vending machines on site.

Plussat: Beds were very comfortable ! Very clean and decorated so cute !

Miinukset: Breakfast was ok . Was very surprised they didn’t have bread to make a piece of toast . Bagels and English muffins was what we had to choose from .

Plussat: Impressive atrium with plenty of semi-private spaces to enjoy the atrium view and read/relax. Plus the coffee and cookies were a nice show of hospitality.

Miinukset: The additional safely lock on the room door was way too low--it should have been higher so that my 3-year-old could not reach it. We had to sleep with one eye open hoping she wouldn't let herself out of the room at night to go wandering through the hotel.

Plussat: We came early and we were allowed to check in.

Miinukset: The toilet height not being at chair height

Plussat: Hotel has a really nice decor and was pretty quiet.

Miinukset: Didn't like being on the 1st floor, but I had no issues. Would have liked to have a better breakfast selection.

Plussat: We loved the decor and the quietness of the hotel. Loved the young lady who was working the breakfast service. very sweet and always had a smile on her face.

Miinukset: The bathroom in our room could use some updating, lots of cracks where the toilet paper holder was. Could also use more outlets. My husband has a cpap machine and there was no where to plug his machine in on his side of the bed so we had to switch sides.

Plussat: Clean room with comfortable bed.

Plussat: I the helpfulness and Customer Service from Susan.

Miinukset: The carpet need to be deep cleaned, it was dirty in the room I had. There should be a better variety where the breakfast is concern.

Plussat: The hotel decor. The Customer service from Ross and the Lady that was working with him.

Miinukset: The alarm going off in the room next to us, but my Husband called the front desk and they came up and turned it off.

Miinukset: Staff unaware of breakfast start time. Was told 2 different times by the 2 employees I asked. I finally looked on website.

Plussat: Great location, amazing breakfast and friendly staff. Documented all of my concerns in regards to my stay!

Miinukset: Beds are too small to accommodate more than one person, room smelled musty and moldy even though it was supposed to be a 'breathing' room.

Plussat: Hotel was really nice and staff was very friendly. Highly recommend.

Plussat: The bed and shower were amazing. Loved the stand alone work desk and oversized chair in the room. Very spacious!

Plussat: Our second visit and certainly not our last! Excellent staff. Clean. And most important, comfortable beds! We love this Marriott!

Plussat: Everything was excellent ❤️ bed extremely comfortable . And price great

Miinukset: Nothing

Plussat: Recent upgrades

Plussat: Rooms were clean and stocked, beds were comfortable

Miinukset: Online about the hotel differs from actual hotel. Pool hours online said 24 hrs at hotel said 6a-11pm. Online also said complimentary breakfast and when we arrived and asked, they said it was for certain rooms and packages only.

Plussat: Everything was so nice. Staff was so friendly and helpful. Pools were so nice too. Our room was very clean and bed were very comfortable. Would stay here again

Plussat: Everything. Nice room and great pool. Staff very professional. Clean and safe.

Miinukset: No

Plussat: The two rooms were very nice, and clean.

Miinukset: I was charged for a third room a couple of days later, we only booked two rooms. I’ve called hotel and they are trying to get in contact with booking.com to get a refund. I would like my money back on a third room that I didn’t not book or stay in.

Plussat: Super clean, newly renovated

Plussat: My room looked new and fresh, the whole hotel was very clean and the staff that I interacted with were friendly and helpful.

Miinukset: The only downside is I could not get my room cold enough to sleep comfortably, but I find this to be the case at most hotels.

Plussat: Rooms were large. Hotel had all amenities.

Plussat: The bed was AWESOME!

Miinukset: N/A

Plussat: This hotel exceeded my expectations. A great hotel for a great price!

Plussat: very nice staff. quiet and very convenient locations.

Plussat: Clean

Miinukset: No USB connection in the rooms, free breakfast was stated in the reservation... did not receive. Staff was not very friendly

Miinukset: I feel breakfast should be included

Plussat: I was so glad that the staff was so pleasant and helpful. From the front desk clerks to the cleaning staff ... they performed in a friendly professional manner. Also room was spotless and bed was comfortable. Also shower was great.

Plussat: Location

Miinukset: I do not like being charged another $25 on my card and being told that it would be put back at checkout. It was not and I was told it will take several days. Money went off instantly, but takes days to put it back! NOT GOOD!

Plussat: staff were really good and the room was clean

Plussat: Great breakfast made to order. Wonderful staff who were all helpful and friendly!

Plussat: Good location. Nice suites. I said the previous night in a bridal suite and they gave us complimentary breakfast they day of the wedding. Staff was nice and helpful. Hotel was modern and clean.

Miinukset: The toilet paper was on a shelf and there wasnt a toilet paper holder. Not bad, just different.

Plussat: Everythings

Miinukset: The firmness of the bed was a little much. Other than that, no complaints.

Plussat: It was clean

Miinukset: Staff were not welcoming or helpful. I was there Thursday and left Friday

Plussat: The bed very comfortable. In the staff is very friendly

Miinukset: N/a

Plussat: location

Miinukset: The person who checked us in had a bland personality. She wasn't mean or said anything wrong. Just not a personality for the hospitality industry. Didn't feel very welcomed.

Plussat: The room set up was nice and big.

Miinukset: The towels were old.

Plussat: It was quiet and the beds were comfy

Plussat: Spacious

Plussat: We enjoyed the food and service at the hotel restaurant.

Miinukset: The pool was too cold

Plussat: the Bar / Restaurant person -is excellent representing the hotel restaurant and bar. Very professional and friendly.

Miinukset: Got the one room with no view - second floor / middle - a view of a pitched roof above an entranceway to the back of the hotel property. Not too a big of a deal though.

Plussat: Front desk was pleasant and accommodating. Treated us with a smile and made us feel welcome. Room was clean and smelled good.

Plussat: great meeting space for our conference, close to restaurants, breakfast buffet was very affordable

Miinukset: na

Plussat: Staff was incredible.

Plussat: The hotel was very clean and the staff was very friendly. I will visit the hotel again in the near future

Plussat: The hotel was nice and clean.

Miinukset: Being that I was there on an anniversary trip with my wife and that we were sleeping in, to have someone come over and start aggressively knocking on the door at 10:30am to ask us when we are checking out so they can get our room cleaned was VERY bad.

Plussat: Room was clean and spacious. Bed was comfortable. Shower was awesome. Good location. Easy access from freeway. Huge hotel and very well maintained. Check in was easy. The manager I spoke with regarding my bad experience went out of her way to try to change my mind so that I would consider staying there again. She knew the staff I was referring to, was friendly, and listened to me. I have to admit because of her I may reconsider staying there.

Miinukset: The restaurant/bar experience thanks to two female employees. Let me first say that Justin was awesome!!!. Friendly, engaging, busted his butt. Now the negative. The bartender and I believe a manager (both females-I was so angry that I did not get their names however the manager I spoke with when I checked out knew who I was referring to) ruined the whole experience. Rude, lazy, not engaging. We chose that hotel because it had a restaurant and bar in house. Had to ask for drink refills (the women constantly walked past empty glasses that were set forward indicating we either wanted another drink or at least asking if we did). Watched the manager berate Justin more than once and yet he was the only asset there. Anyone wanting anything had to come to the bar to get it. Justin tried to accommodate everyone that he could but he was only one person and again the manager was not very nice to him. I ordered a sandwich with their homemade kettle chips...when we decided to cash out, we were asked if we had a sandwich coming and we answered yes..over 45 minutes ago. She then said oh there was a mix up, walked in the back room, and immediately walked back out with my sandwich at which point I had to ask twice for a to go box. Luke warm food at best (I will say it was good though). People who came in after us were served their food before us. Tab was $105 ish (did not leave a tip which I never not do..didn't have cash and was too mad to wait and leave money for Justin only,which in hind sight I should've done) for an experience like that made me decide to never go there again.

Plussat: The pillows were great

Miinukset: No Free breakfast

Plussat: Had a great stay. Perfect location.

Miinukset: Looks like the bathroom was recently renovated. The shower leaked water on the entire bathroom floor. There was a piece detached. I told the desk as we were leaving, but got a look like absolutely nothing would be done to correct it .

Plussat: Location

Miinukset: Said it was 3.5 star hotel. The 3 star hotels in this area are nicer and offer more amenities.

Plussat: food in the breakfast buffet wasn't very good..I did like the fruit

Miinukset: the breakfast buffet

Plussat: Very clean facility. Front desk was extremely polite and helpful

Miinukset: fitted sheet does not fit the bed properly

Plussat: The lady who checked us in was friendly, professional and knowledgeable. Our room was exquisite! The bed and pillows were extra comfy and the room was extra large. Everything was perfect!

Miinukset: Everything was great!

Plussat: The room was spotless. Very convenient to lots of restaurants and things to do.

Miinukset: The bed was very uncomfortable. Also the bathroom had a sliding door instead of a normal hinged door so privacy is limited.

Plussat: Front desk staff very nice and got us a great roll away crib for our son.

Miinukset: Room service didn’t come at all during our stay.

Plussat: Modern (e.g. lots of USB outlets), clean, roomy.

Miinukset: Seems like it was pretty empty, so I wonder why I needed to be on a floor with a broken ice machine.

Plussat: Great location close to the highway. Comfortable and clean rooms.

Plussat: Being able to check in ealry. The front desk staff was very nice and accommodating. The hot water in the shower was very nice as well.

Miinukset: We loved everything about it.

Plussat: Very clean, full breakfast bar included. Not just bagels or toast, but meats, eggs, yogurt, fresh fruit!

Miinukset: NA

Plussat: The staff on Saturday afternoon and evening were extremely helpful and pleasant! I am here as part of a group and they took great care of us!

Miinukset: I have no complaints!

Miinukset: Printer in office center was not hooked Up.

Plussat: Breakfast was great with awesome selections

Plussat: Hotel was clean, staff friendly, location goodbye

Miinukset: Breakfast was a bad experience. Very disorganized. No food left in any of the containers and waited a very long time before it was replenished. A lot of people were frustrated and some angry. I did not have the time to wait around to have food refilled.

Plussat: The location.

Miinukset: The pool was way too small and the smell of chlorine made it very difficult to stay in that enclosed space.

Plussat: The room was sparkling clean, well lighted and well furnished. The bed was comfortable, the heating system efficient and quiet. Breakfast was excellent! Everything would have been perfect if the room had been quiet enough for sleeping!

Miinukset: I specifically requested, as I do at every hotel, a room on the highest floor available. Our room was on the third floor of a 4-floor structure. Telling myself the Fourth floor was likely unused, I accepted our room. It adjoined another room, with a bolted connecting door. The first night, the people above us (yes, the 4th floor apparently is used) were still walking around at 2 am! The second night, two men held a loud conversation until around midnight in the room next door. Sunday morning, we realized the men were coaches for a boys' soccer team. At 8:00 am, 15 or 20 boys dropped their luggage in the hall and entered the room next door, where a team meeting ensued. I realize a sports team represents a much more lucrative booking than mine, but if Holiday Inn Express didn't want my business, they should have said so. I'd gladly have gone elsewhere. In fact, in the future I'll be overjoyed to stay elsewhere.

Plussat: Incredibly comfortable beds and pillows. Free breakfast is a lot nicer than any of the free breakfasts’ that I have had. Room is clean.

Miinukset: We did not utilize the pool for it looked a little green.

Plussat: Clean. Staff good.

Miinukset: The bed was too high for me. I'm under 5 feet tall.

Plussat: Wish we could have stayed longer!

Miinukset: Nope. We liked it all!

Plussat: Housekeeping staff was excellent and so was front desk staff! They helped me find my fdaughter baby blanket after we had already checked out!

Miinukset: Breakfast was seriously lacking. Didnt have enough gravy for biscuits. Slow to restock breakfast items at peak breakfast time.

Plussat: The front desk attendants were awesome. They even supplied us with a portable crib for the little one.

Miinukset: That breakfast only was until 9am on Sunday.

Plussat: The staff was very friendly and helpful.

Miinukset: The furniture in our room was not particularly comfortable, aside from the bed. Trendy is not as good as comfortable and practical.

Plussat: 24/7 check in

Miinukset: Couldn’t watch tv from bed even though it pulled out and turned towards the bed.

Plussat: Great location off the interstate with lots of restaurants nearby. Updated rooms and lobby. Staff was friendly and helpful.

Plussat: Really nice room and very friendly staff. They were very helpful with ideas of what to do in the area.

Miinukset: Not really.

Plussat: The location, cleanliness, and the way the rooms are set up. Very efficient and easy to get ready in the morning when you’re traveling with someone and you’re an early riser! Loved it!

Miinukset: No; everything was terrific!

Plussat: Professional responses from staff. Clean, orderly rooms and public area. Well kept.

Miinukset: Location seemed great but traffic in / out a bit of a challenge. Restaurants close but very busy streets to walk across.

Plussat: It was very quiet. It was very clean. Staff was very friendly and helpful.

Miinukset: Bathroom ventilation was not good. Affordable vending machines. Larger trash cans to dispose of our garbage would have been nice. Center table was nice. But small tables on other sides of beds would have been nice.

Miinukset: Room was not clean. Bathroom had dirty wash cloth hanging on the shower. Bathroom needs ventilation. Room needs updating. Carpeting was not clean.

Plussat: We loved the room, we loved how we could go down stairs to eat a nice dinner. The pool was clean. The back yard was amazing

Miinukset: I was very disappointed that the hot tub didn’t work. When we told the front desk that the jets weren’t working. The lady at the desk first said well it’s not a jacuzzi so it wouldn’t do that, then the guy behind her said that a bunch of kids some how made the time go above the 15 minutes and blew out the jets. Just very disappointing to hear that they aren’t gonna fix them either, so I paid $170+ dollars to sit in a warm kiddy pool.

Plussat: Room and facility was very clean

Miinukset: The room setup was weird, almost not totally thought out. The lights were placed odd places. The bathroom door would close on you while you tried to shut it. Because of where the sink and toilet wall separator was located.

Plussat: Everything!

Miinukset: Nothing!

Plussat: I did not eat breakfast at the hotel.

Miinukset: NA

Plussat: The staff is always friendly and helpful, and lthe kitchen in the room is perfect when you have a toddler.

Miinukset: Could’ve been cleaner

Plussat: The only problem was no turkey sausages on the menu everyone don't eat pork and no regular hash brown.

Miinukset: Already mentioned above

Plussat: Room was very spacious and the staff was very friendly. We wanted to use the hot tub even though we got in late one evening and the staff allowed us some extra time without hesitation. This is one of the few, if the only, hotels that has a hot tub. The breakfast that is served has something for everybody and was of good quality. This hotel is also in a nice location. It is very close to a number of restaurants and easy to navigate to a lot of the activities and attractions that Cincinnati has to offer. The rate for the rooms is more than fair and the checkin/checkout process is hassle free.

Miinukset: The bathroom was a little small but that is just me being picky.

Plussat: The rooms are great size for the price. Breakfast is good.

Miinukset: Wish pool was open later

Plussat: The one bedroom suite was very spacious and clean, quite and relaxing. The breakfast was great.

Plussat: The recent renovations were nicely done. The staff is friendly and efficient. The room has everything I needed for my stay, including a comfortable sectional sofa. The courtyard space is relaxing.

Miinukset: My only issue was the fact that the toilet didn't flush properly in this particular room. However, I didn't have that problem in the last room I stayed in, so I believe it was just a one-off incident.

Plussat: Spacious and clean. Staff was fantastic.

Miinukset: I got there a d booking.com didn't have a reservation for me. I will never use this service again.

Plussat: Late pool hours and fire pit

Miinukset: Nothing so far

Plussat: Staff @front desk were wonderful to work with. They went over & above my expectations! Everyone from front desk to restaurant staff and housekeeping were so pleasant and accommodating.

Miinukset: We have a small dog, who I keep extremely clean... I detected a strong “dog odor” in room from previous dog guests. Even though everything appeared clean the odor made me feel the carpet & sofa may not have been.

Plussat: Nothing

Miinukset: Everything the staff was horrible

Plussat: Cleqn, Friendly and wonderful atmosphere.

Plussat: Upon check in Logan was extremely helpful even though the system was down for a while.

Plussat: Great place for the kids to burn off a lot of energy!

Miinukset: Dining options not the best.

Plussat: the staff were nice and the room was clean.

Miinukset: I did not have issue with the hotel. My problem was with the water park which was the main reason why we went to the Great Wolf. The water was freezing.

Plussat: Breakfast buffet was ok, although a bit pricey. Dinner buffet was disappointing for the price. Pizza by the water park was very good and a good value. Pool lockers were way too expensive at $15 for the smallest. Room was very comfy, but the shower was iffy -- no bar or wall recesses to hold on to, water pressure was low. Fridge and microwave a very good option for a family stay (for extra snacks, drinks). Arcade was fun, but they need to update/maintain some games that were unavailable or would jam and fail. Ticket counters were too few and often out of order, making for long waits when trying to count the stacks of tickets. Also, the variety of prizes for ticket redemption was very limited. My neighborhood arcade has a better/wider selection! In general, we had a great time, but the "extras" can get pricey...

Miinukset: Breakfast buffet was ok, although a bit pricey. Dinner buffet was disappointing for the price. Pizza by the water park was very good and a good value. Pool lockers were way too expensive at $15 for the smallest. Room was very comfy, but the shower was iffy -- no bar or wall recesses to hold on to, water pressure was low. Fridge and microwave a very good option for a family stay (for extra snacks, drinks). Arcade was fun, but they need to update/maintain some games that were unavailable or would jam and fail. Ticket counters were too few and often out of order, making for long waits when trying to count the stacks of tickets. Also, the variety of prizes for ticket redemption was very limited. My neighborhood arcade has a better/wider selection! In general, we had a great time, but the "extras" can get pricey...

Plussat: The water park was great!

Miinukset: The hallways smelled like cigarette smoke and the carpets were very dirty.

Miinukset: The slides at the water park were very inefficient. The lines took quite some time to get through. It was on a Monday and I'm sure there was less staffing for the park, but each slide needs one worker rather than one worker for several slides.

Plussat: The waterpark was great. My grandkids had so much fun.

Miinukset: The food was way too expensive and we did not get room service the first night. We stayed two nights. It was very disappointing to come back to our room that evening. For the price to stay here I think the carpet in our room needed to be shampooed.

Plussat: Will definitely be back.

Miinukset: Resort fees ~$35/day were hidden even with using booking.com vs other sites, be aware.

Plussat: Love the slides!

Miinukset: There wasn’t a fireplace in our room

Plussat: Waking distance to Kings Island. Nice set up

Miinukset: For the price, rooms are getting very outdated.

Plussat: It was very pretty.

Miinukset: Not enough staff. People were rude and hit you while trying to enjoy the facilities and couldn’t. Couldn’t enjoy slides because they had 1 person running 3 water slides. Definitely need more lifeguards watching everything.