Wien hotellit lähellä Kapusiinien krypta

Plussat: Excellent service, friendly and helpful

Plussat: Outstanding, caring staff, the concierge made us very welcome with great knowledge of the city. The customer relation officer helped with smallest issue and resolved any problems effortlessly.

Miinukset: Nothing.

Miinukset: Bed and pillows very uncomfortable. Rooms where not on same floor. Some rooms where not ready until after 9pm on arrival date. Bar staff miserable on 1st floor and reception staff also unfriendly Card also never worked for the lift....

Plussat: Some staff were excellent, in the bar, the guy who checked us in, the people who brought us room service. The location was perfect and the spa was great

Miinukset: Recently stayed here for 2 nights for our minimoon and trip started so well. The guy checking us in was very friendly and had a bottle of champagne waiting in our room but it went down hill from there. They forgot to bring up our bags, not a big deal. Then when we went to use the shower we noticed the drain was blocked and water leaked out all over bathroom floor. Had to speak to 3 different people to try get this fixed and not one of them apologised for the inconvenience. Before the 4th person came to fix the issue we went out for dinner cause this had already wasted so much of our evening. When we came back the drain was unblocked but the bathroom and shower was covered in mucky shoe prints. After housekeeping had been the next day there was still mucking shoe prints in the shower, just goes to show how well they clean the place. The mattresses are as old as the furniture, all lumpy and sagging in the middle. Had 2 terrible nights sleep. Ordered room service on the 2nd evening and it was awful, the cheapest frozen pizza they could find but charge you €30 + for it. The air con was faulty, no matter what temp it was set to the room was cold. When it did eventually heat up it got too warm but if you turned it down at all, it would be freezing again. They only give free WiFi for 24 hours then it's €10. Everywhere has free WiFi nowadays. For a 5 star hotel and the price your paying i expected so much more, the issues we had weren't even that big its just how they were dealt with that bothered me. It really took away from our stay in this beautiful city.

Plussat: Excellent location, very comfortable beds and delicious breakfast.

Plussat: Great location, good breakfast.

Miinukset: The mattress in our room was old, tired and sagged in the middle, much like the rest of this hotel it was well past its best. Its glory days are behind it. In need of a revamp.

Miinukset: Illalla ei baaria auki. Mentiin toisen hotellin baariin.

Plussat: Staff was exceptionally helpful and friendly

Plussat: All staff very friendly and helpful

Miinukset: Everything was choreographed and perfect.

Plussat: Hyvää gluteenitonta leipää aamiaisella . Kaunis hotelli

Plussat: The second room after complaining was lovely

Miinukset: I think sometimes when you book on booking.com there is a sense of being a second class citizen. The first room given was appalling. We literally had to drag the manager to look at it who agreed the bed sheet hadn’t been washed in months! There was mould on the bed. Whether they’d had water damage I don’t know but this room had been clearly not been used in a long time.

Plussat: Superb location. Concierge helped us get tickets to see sold out Bruegel expo. Everything about this hotel is 5 stars

Plussat: Aamiainen ja sauna!

Miinukset: Ilmainen wifi oli vain 24h

Plussat: Everything. Attention to detail , staff amazing, rooms beautiful, food excellent

Miinukset: Nothing

Miinukset: In room dining was chaotic and mediocre when it arrived. Lighting in the room was eccentric, and tripped out altogether on the last morning.

Plussat: room cleaning was especially detailed. Hotel would take extra step to tidy my personal belongings.

Plussat: The bedroom was comfortable and the staff were extremely apologetic and helpful about the problems and there were problems.

Miinukset: On arriving we were shocked by the dreadful seasonal decorations, cheap christmas trees with awful LED lights, all different lights (this was not an intentional look - it was cobbling together old decorations) warm lights, blue white lights and pink lights with tacky purple velvet animals. Really you could do better. As a designer I would love the chance to speak to whoever thought this looked good. It looks like a cheap hotel/motel. Your group needs to get more help with decorations, we were shocked how awful and sad the entrance and surrounding areas look. I am happy to send you some photos as evidence to back up our complaints. They do not need to be very "christmassy" as I appreciate not all your customers celebrate but they could be topical for the city your hotel is in and how anyone thinks that animals from the tropics/Africa and purple at all appropriate I am not sure. And at least buy christmas trees with all the same lights, you can see from the photos some looked white and others didn't The door handle to bathroom fell off in our hand, we were told not to worry as there is a phone in the bathroom so that if we got lock in we could call but help but then we established the phone did not work. Both were repaired during our visit. The bedside lamp was broken, this was repaired during our visit The light control was not working and once the lights were off in order to turn them on we had to go to the door We had to queue for over 5 minutes to get into breakfast despite tables being free. Coffee took over 10 minutes. There was definitely shortage of staff in the breakfast room and as when we left the queues were much longer, over 12 people waiting Saturday morning and they must have waited for 10 minutes with young children too However I would say your staff are helpful and doing their best.

Plussat: ALL WAS EXCELLENT.

Miinukset: THE PRICE OF BREAKFAST.

Plussat: Great location, walking distance to the city's mais attarctions. Great breakfast with super service. Staff was great! Spa was great. Massage was one of the best I got in my life at a hotel!

Miinukset: The style of the hotel is not nice, kind of old style... Needs an update asap in the design of the room, lobby etc. Is not at the same level of other Ritzs that I know.

Plussat: We found a fabulous price on Kayak. We would not have stayed at the Ritz at their normal rates. It was a terrific value for us.

Plussat: The location of the hotel is perfect, the room was high ceiling and the vintage decoration was perfect. The service and staff were very good.

Miinukset: The bed in the suite we took was a double bed, joint together and it was always moving and separating, creating a big space in the middle. Very uncomfortable.

Plussat: Clean convenient location Servers in breakfast & bar area were excellent Concierge helpful

Miinukset: Door man not overly attentive or helpful

Plussat: Great decoration and good chocolate

Miinukset: nothing

Plussat: all in one, location of hotel, nice and friendly staffs, general support, facilitation during check in-out, breakfast and organisation within hotel, booking the rooms, method of payment

Miinukset: nothing to complain at this time

Plussat: Aamiainen oli loistelias. Kaikkea mitä aamiaisesta voi toivoa löytyi. Henkilökunta auttavainen ja kohtelias. Erityisesti olimme otettuja siitä että hotellilla huomioitiin nuorimaisemme syntymäpäivä. Kaikkein kaikkiaan upea hotelli

Plussat: Erinomainen sänky nukkua. Aamiainen hyvä.

Miinukset: Suihkuteline epäkäytännöllinen, ei riittävästi tilaa pesuaineille suihkussa käydessä.Samoin enemmän laskutilaa omille makeuplaukuille pitäisi olla. Myös hyllytila vaatekaapissa epäkäytännöllinen. Samoin liukuoven käyttö vaatekaapissa ongelmallinen hyllyjen ja kaapin välillä.

Plussat: Very high class hotel in an excellent location

Miinukset: Wi-fi very poor Food at breakfast buffet cold

Plussat: Location very convenient, walking distance to the opera, the market and main museums. Nicely renovated and clean rooms. Facilities complete for a city hotel. Overall impression of a luxury hotel.

Miinukset: When sharing the room, privacy in the bathroom impossible as it is only separated from the bedroom by a sandblasted glass wall and a glass door that barely closes. Minibar consumption stated free of charge, however contents very poor.

Plussat: BEAUTIFUL PROPERTY. AMAZING SERVICE. COMFORTABLE AND WELL DECORATED ROOM. ASWESOME SHOWER.  THE CONCIRRGE IS AAMAZINGLY FRIENDLY, KNOWLEDGEABLE AND HELPFUL. HEAPS OF PRAISE IN DANIEL.

Plussat: Great location, rooms are good size

Plussat: Location is close to the Opera and major attractions. Comfortable bed, good breakfast, stylish interior design. Good choice for both business and holiday

Miinukset: It was cold in the room because there is no central heating. Electric heater solved the problem

Plussat: Location

Miinukset: Wasn’t value fir money and the service was poor.

Plussat: Erinomainen sijainti, keskustaan, nähtävyyksiin ja metrolle lyhyt kävelymatka, silti rauhallisella paikalla. Erittäin hyvä palvelu. Hyvä aamiainen, tarjoilijat aktiivisia auttamaan. Tyylikäs sisustus, rauhallinen ilmapiiri. Huone tilava, hyvät, leveät sängyt. Hyvin toimiva ilmastointi.

Plussat: Very big rooms! Very comfortable beds!

Miinukset: Little and uncomfortable storage space for clothes and personal items. Can say the same about the bathroom :(

Plussat: Classy in every way.

Plussat: The food at the Bar was every pleasing.

Miinukset: Each cocktail was basicially measured on how little of pour you actually get.