Wien hotellit lähellä Wienin taidehistoriallinen museo

Plussat: One of the best hotels I have stayed

Miinukset: No

Plussat: The ambience

Miinukset: Nothing

Plussat: Everything, great location

Miinukset: Nothing

Plussat: friendly staff, clean room

Miinukset: -

Plussat: Every thing . It is an amazing hotel that I recommend everyone to stay in it Staff/ facilities/ rooms/ special attention to guests details . They were Wow

Miinukset: That i had to leave!

Miinukset: The room was extremely hot and they tried to fix it twice , but no change. they all blamed it on the weather rather then trying to do something about it The suites are on the mezzanine floor and noisy.

Plussat: - Location - Room

Miinukset: - Staff behavior is very bad!! - Breakfast - İnternet

Plussat: all perfect

Miinukset: nothing

Plussat: Gorgeous hotel accentuated in red,gold and marble. Fitting for royalty. Excellent service for the most part. Nicest hotel I have had the pleasure of staying at.

Miinukset: Concierge wasn't the most friendly. Would have loved a pool/ jacuzzi option. Understand it's a non traditional request, but it would be a nice addition.

Plussat: The rest is just fine

Miinukset: Heavy smoke smell in the room

Plussat: All

Miinukset: Nothing

Plussat: Amazing breakfast, beautiful room, very personalized service

Miinukset: Everything was perfect

Miinukset: Bed and pillows very uncomfortable. Rooms where not on same floor. Some rooms where not ready until after 9pm on arrival date. Bar staff miserable on 1st floor and reception staff also unfriendly Card also never worked for the lift....

Plussat: Some staff were excellent, in the bar, the guy who checked us in, the people who brought us room service. The location was perfect and the spa was great

Miinukset: Recently stayed here for 2 nights for our minimoon and trip started so well. The guy checking us in was very friendly and had a bottle of champagne waiting in our room but it went down hill from there. They forgot to bring up our bags, not a big deal. Then when we went to use the shower we noticed the drain was blocked and water leaked out all over bathroom floor. Had to speak to 3 different people to try get this fixed and not one of them apologised for the inconvenience. Before the 4th person came to fix the issue we went out for dinner cause this had already wasted so much of our evening. When we came back the drain was unblocked but the bathroom and shower was covered in mucky shoe prints. After housekeeping had been the next day there was still mucking shoe prints in the shower, just goes to show how well they clean the place. The mattresses are as old as the furniture, all lumpy and sagging in the middle. Had 2 terrible nights sleep. Ordered room service on the 2nd evening and it was awful, the cheapest frozen pizza they could find but charge you €30 + for it. The air con was faulty, no matter what temp it was set to the room was cold. When it did eventually heat up it got too warm but if you turned it down at all, it would be freezing again. They only give free WiFi for 24 hours then it's €10. Everywhere has free WiFi nowadays. For a 5 star hotel and the price your paying i expected so much more, the issues we had weren't even that big its just how they were dealt with that bothered me. It really took away from our stay in this beautiful city.

Plussat: Excellent location, very comfortable beds and delicious breakfast.

Plussat: Great location, good breakfast.

Miinukset: The mattress in our room was old, tired and sagged in the middle, much like the rest of this hotel it was well past its best. Its glory days are behind it. In need of a revamp.

Miinukset: Illalla ei baaria auki. Mentiin toisen hotellin baariin.

Plussat: Staff was exceptionally helpful and friendly

Plussat: All staff very friendly and helpful

Miinukset: Everything was choreographed and perfect.

Plussat: Hyvää gluteenitonta leipää aamiaisella . Kaunis hotelli

Plussat: The second room after complaining was lovely

Miinukset: I think sometimes when you book on booking.com there is a sense of being a second class citizen. The first room given was appalling. We literally had to drag the manager to look at it who agreed the bed sheet hadn’t been washed in months! There was mould on the bed. Whether they’d had water damage I don’t know but this room had been clearly not been used in a long time.

Plussat: Superb location. Concierge helped us get tickets to see sold out Bruegel expo. Everything about this hotel is 5 stars

Plussat: Aamiainen ja sauna!

Miinukset: Ilmainen wifi oli vain 24h

Plussat: Everything. Attention to detail , staff amazing, rooms beautiful, food excellent

Miinukset: Nothing

Miinukset: In room dining was chaotic and mediocre when it arrived. Lighting in the room was eccentric, and tripped out altogether on the last morning.

Plussat: room cleaning was especially detailed. Hotel would take extra step to tidy my personal belongings.

Plussat: The bedroom was comfortable and the staff were extremely apologetic and helpful about the problems and there were problems.

Miinukset: On arriving we were shocked by the dreadful seasonal decorations, cheap christmas trees with awful LED lights, all different lights (this was not an intentional look - it was cobbling together old decorations) warm lights, blue white lights and pink lights with tacky purple velvet animals. Really you could do better. As a designer I would love the chance to speak to whoever thought this looked good. It looks like a cheap hotel/motel. Your group needs to get more help with decorations, we were shocked how awful and sad the entrance and surrounding areas look. I am happy to send you some photos as evidence to back up our complaints. They do not need to be very "christmassy" as I appreciate not all your customers celebrate but they could be topical for the city your hotel is in and how anyone thinks that animals from the tropics/Africa and purple at all appropriate I am not sure. And at least buy christmas trees with all the same lights, you can see from the photos some looked white and others didn't The door handle to bathroom fell off in our hand, we were told not to worry as there is a phone in the bathroom so that if we got lock in we could call but help but then we established the phone did not work. Both were repaired during our visit. The bedside lamp was broken, this was repaired during our visit The light control was not working and once the lights were off in order to turn them on we had to go to the door We had to queue for over 5 minutes to get into breakfast despite tables being free. Coffee took over 10 minutes. There was definitely shortage of staff in the breakfast room and as when we left the queues were much longer, over 12 people waiting Saturday morning and they must have waited for 10 minutes with young children too However I would say your staff are helpful and doing their best.

Plussat: ALL WAS EXCELLENT.

Miinukset: THE PRICE OF BREAKFAST.

Plussat: Great location, walking distance to the city's mais attarctions. Great breakfast with super service. Staff was great! Spa was great. Massage was one of the best I got in my life at a hotel!

Miinukset: The style of the hotel is not nice, kind of old style... Needs an update asap in the design of the room, lobby etc. Is not at the same level of other Ritzs that I know.

Plussat: We found a fabulous price on Kayak. We would not have stayed at the Ritz at their normal rates. It was a terrific value for us.

Plussat: Location is great, staff are super friendly nice place to stay

Plussat: Hyvä sijainti, siistit ja tilavat huoneet. Hyvä sänky eikä liikenteen melu häirinnyt, vaikka huoneemme oli ensimmäisessä kerroksessa. Erinomainen aamiainen

Plussat: The Breakfast was really Good

Plussat: The room is big, staff efficient. But furniture is old, amenities as in 3* hotel, room is dark in the evening.

Miinukset: Old furniture and carpet, dark room, no floor heating and smell in the bathroom, cheap amenities.

Plussat: Excellent location.. the staff very very good... comfortable bed... very good restaurant

Plussat: Wombats had a lovely pub downstairs where you could buy drinks and a few items for dinner. They seemed to host things most nights, including a pub quiz when I was there. As a solo traveller this was good at getting people to interact. If you weren't interested in that then there was more sitting areas that were quieter. The rooms were nice with a good bathroom. The bunks had individual lights and power points with a shelve which is always nice. The location was good with the markets right outside for food and the metro station a few minutes away. There were multiple supermarkets a few minutes away too.

Miinukset: Maybe a seperate toilet would have been nice in the room. If someone was in the shower and you needed to use the toilet I wasn't really sure where the next closest toilet would be or if you'd have to go all the way downstairs. This isn't really an issue, just being super picky.

Plussat: close to train station

Miinukset: Wifi in our room was not very good

Plussat: The room is quite spacious and lobby is super cozy.

Miinukset: The kitchen is a bit small and our roommates are too noisy...

Plussat: The decoration and the cleanliness was just perfect

Miinukset: Nothing

Plussat: Breakfast is good value. Reception open 24h with nice staff. Location close to subway M4 (direct to schonbrunn in like 15min) and 20min walking to historical city center.

Miinukset: Wifi was very slow... No soap in the shower ever though we were in a private room. (And no soap dish either) They gave us a welcome drink voucher (which is nice) but we couldn't use it because it's only for coffee during breakfast (but you can already get coffee with the breakfast if your booking includes the breakfast) or for beer/wine at the bar from 6pm. It would have been nice to be able to get hot drinks in the afternoon or even at the bar from 6pm.

Plussat: It was clean and had a nice welcome room downstairs. The room access was very safe

Miinukset: It's not very confortable that you have to prepare your bed with the sheets provided and bring down your sheets when you check out. I had no problems, but felt that the location near the market was not so safe at night

Plussat: Huone oli siisti ja tilava. Oma kylpyhuone sekä iso avainkortilla lukittava lokero ehdotonta plussaa! Ergonominen patja ja tyyny, siistit lakanat, tukeva kerrossänky. Mitään meteliä ei kuulunut käytäviltä tai muista huoneista. Eikä liikaa haitannut pitää ikkunaakaan auki. Sijainti kätevästi metroaseman vieressä.

Miinukset: Osa keittiön ruoanlaittotarvikkeista kaipaa uusimista. Hissiä saa jonkun verran odotella, mikä ihan ymmärrettävää. Patja ja peitto ulkonäöltään nähneet parhaat päivänsä, mutta osa ei varmaan vaivaudu lakanoita laittamaan, niin sehän näkyy seuraaville käyttäjille.

Plussat: the atmosphere is great to meet people and the bar is a must stop.

Miinukset: wifi was extremely low and the stuff were not nice at all which was understandable bc they were dealing with a lot of guests. check in was a disaster. long queues and one person to handle it all.