Wilmington hotellia

Plussat: The Ballast was so clean, modern, staff was so helpful and friendly, and the location was perfect! We were right downtown, literally a short walk to restaurants and 3 different coffee shops. Also right on the river so every evening you had a lovely sunset view!

Miinukset: There was nothing I disliked honestly!

Plussat: Beautiful hotel, super friendly staff, great location.

Plussat: Art work the hotel is beautiful

Miinukset: I stay there 3 days and they never cleaned my room

Plussat: It was it was just very nice overall well taken care of nice staff

Miinukset: Everything was absolutely wonderful

Plussat: This was a great location, aside from construction going on everywhere.

Miinukset: Nastiest room ever!Bathroom not cleaned, makeup all over the counter, wads of hair covering all the towels. No duvet cover on the comforter, which was covered with orange makeup. Floor not vacuumed, trash under dresser. Looked like a pay by the hour Motel

Miinukset: The room was filthy

Plussat: They have my favorite restaurant Ruth Chris. The view from our hotel room was super beautiful. We could see the battleships from our room.

Miinukset: They charge for parking lot. No microwave in the room. Only certain rooms have small fridge.

Plussat: Everything was fine

Miinukset: The parking

Miinukset: There wasn't a mini fridge or a microwave

Plussat: I liked the amenities and being close to everything in Wilmington.

Miinukset: The hotel needs to enforce social distancing and patrons wearing mask. The lounge area outside of the pool were filled with people crowding together. Also I’ve observed majority of the people staying in the hotel weren’t wearing mask. As a high risk person this was very alarming to see. At least enforce mask in the entrance area and also when people are walking the halls.

Plussat: Due to pandemic, no breakfast, dinner, drinks, and was not made aware of. Pool was opened

Miinukset: Dirty room, old creamer - ours was sour; floor dirty; mirrors dirty. Lack of communication

Plussat: This hotel is beautiful and has great staff!

Miinukset: The wine at the hotel wasn’t great & was overpriced

Plussat: Location

Miinukset: Room smelly and room above me jumped all morning and night

Miinukset: being put next to a room that was getting renovated so was woken early next morning.

Plussat: Even during c19 they still offered a great bag breakfast that was quite satisfying. Staff was very very helpful. Room service awesome!

Miinukset: Pool wasn't open but not their fault

Plussat: Had enough room for everyone

Miinukset: Fold out bed was gross. Shower curtain was broken. Breakfast stopped at 830.. seemed a bit early. There seemed to be a lot of people loitering outside as well

Plussat: Room was clean and nice

Miinukset: The shower and the fire alarm waking me up

Plussat: The room was fantastic.

Miinukset: Some of the channels on the tv did not work. Called the front office, but they never came to fix it. Breakfast was limited because of COVID-19.

Plussat: Very nice hotel. Very clean. Everyone was friendly. It was a great stay will definitely stay again!

Plussat: The staff is great!!

Miinukset: Nothing

Plussat: Very clean and comfortable. Staff very nice. Good location. Rooms very large.

Miinukset: Even with COVID-19 going on I think they should do a hot breakfast plate to go. I think price should be a little lower since they aren’t serving the full hot breakfast.

Plussat: Good location and great staff.

Miinukset: Our room wasn’t the cleanest and then the maids didn’t clean it after the first night, however the manager apologized and gave us a discount for the inconvenience.

Miinukset: The fact you charged me for 2 rooms and alsp charged me 2 sa Days in row for same hotel. I will no longer be using your servoce.

Plussat: Not available

Miinukset: People in another room were having a very loud party, literally, all night long!!! Very disappointing when my family and I came here for vacation.

Plussat: Clean, comfortable, staff was very nice, breakfast was good. Good location. We would have liked to get into the pool but chose not to because of COVID-19. It did look very nice. Everyone was real careful about wearing masks and social distancing

Miinukset: No complaints

Plussat: Very clean

Miinukset: Awoken up at 4am by a fire alarm with no communication from hotel employees on what to do. Opened room door to smoke and smell of smoke and went down to parking lot on our own with others. Still NO communication from hotel staff. 2 hours later got our smoky stuff and 'checked out' only to be given a bill for our stay and told to 'call corporate for a refund'. One frazzled employee there to handle many concerned guests including us. Will never stay there again. You would think a major hotel chain would have an emergency plan in place.

Plussat: Great breakfast

Plussat: Location and staff

Miinukset: I wish I had stayed in a different room. Had a suite last year and just a regular room this year.

Plussat: good location

Miinukset: Not really clean. Bad odors in main floor. Carpets need changing.

Plussat: location clean accommodating.

Miinukset: breakfast choices could be a little better

Plussat: This hotel is a perfect location. Close to town and the beach.

Miinukset: The first room was not the room I booked and it was dirty. Once they moved me to the room I booked it was actually nice and clean. Like two different hotels. My stay after that was nice.

Plussat: Staff excellent customer care

Miinukset: Just needs some updates carpet mainly

Miinukset: Didn't sleep well. People screaming and partying until 3am

Plussat: I liked that the room and bathroom was very clean and well decorated. I felt very comfortable during our stay. I aslo like that there were outlets on both side of the bed to charge our device's.

Miinukset: I didn't know our room was not going to have a refrigerator. If it was mentioned on the website I missed it.

Miinukset: Did not recieved room service..had to take my trash and towels out myself and ask for new ones.

Plussat: Great location, easy check in/ out, tasty complimentary breakfast! Pool hours were awesome :)

Miinukset: They never came to tidy up our room the second day and the bed was uncomfortable... worn in the middle

Plussat: Didn't have breakfast. Was treated pretty well.

Miinukset: The parking was a point short of terrible. Not enough spaces and not real spacious. But the evening receptionist was quite accommodating.

Plussat: The room was clean and spacious.

Miinukset: Some of the guests did not wear masks.

Plussat: The staff were friendly and willing to help.

Miinukset: The room had a weird unpleasant smell and there were bugs found in the room.

Plussat: Location

Miinukset: Clogged bath and bath sink. Very noisy - can hear everything - from people using their bathrooms to conversations during night.

Plussat: The location was great!

Miinukset: My sheets weren’t clean. Sent down for some clean ones, got a call from the front desk to send the soiled ones down. Asked if I should be worried about the cleanliness of the blanket and comforter, the lady was basically risk talking me.

Plussat: I didn’t end up staying at the hotel. I checked in and checked out. Once I got to the room I checked the beds and there were signs of bed bugs and the receptionist was like oh well you can check out and get your money back because we can’t m

Miinukset: Customer service was a NO! Neither of the two people working the front desk greeted me. I stood there waiting to be acknowledged as they finished their conversation and when that finally happened she got right to the point. No welcome / nada

Plussat: We loved that it wasn’t too far of a drive to the beach. It was quiet and a nice area. Everyone was really nice. The bed was super comfy. If you’re going to be running late make sure you keep them posted so they will have your room ready.

Miinukset: We have no complaints

Miinukset: Wasn’t bad overall but could definitely use some updating

Plussat: It had an small kitchen to cook if you didn’t feel like going out

Miinukset: The parking lot, no pool

Miinukset: The room we booked wasn't available so we had 3 people staying in a one bed room

Plussat: Everyone was so friendly and helpful, close to every play so I had to go. Would like to book again in August when I have to go back for maybe the same price

Miinukset: No

Plussat: Location

Miinukset: Room smelled, furniture was coming apart, holes burned in curtain. Kitchen had nothing but ice trays and a dish towel, had to request glasses, dishes, coffee maker if you wanted them. No hair dryer. Walls very thin, person on speaker phone could be heard

Plussat: Location

Miinukset: Mold in shower and cockroaches in room

Plussat: The room was in very poor conditions. The bathtub wasn't draining well and there were roaches everywhere

Plussat: Nothing

Miinukset: Bed bugs

Plussat: It was reasonable Grill area

Miinukset: The couple we was there with had to change rooms 3 times!

Plussat: I like the fact that is close to the beach but the hotel was Really dirty and it smelled like someone pee in the Room

Miinukset: Bathroom was not clean There was no towels it was really dirty

Plussat: A patio for grilling

Miinukset: People hanging outside of their rooms at 1:00am.

Plussat: The bed was very comfortable

Miinukset: The first room had roaches and the second room the phone was not connected, no phone cord. Prices was too high for the type of room and the ad stated free breakfast and there was nothing so they should have given a credit off of the room for not providing breakfast

Plussat: Location

Miinukset: Floor was dirty and sticky, tub was dirty, light switch at door was inoperable. Room too small for a king sized bed (actually 2 twin beds side by side). Ice machines not working.

Plussat: I didnt like the hotel at all. I will never go there again, my anniversary weekend was ruined.

Miinukset: The room was filthy. Urine all over the toilet, dirty bed sheets with hair in the bed, no towels to dry off with, floor unswept and wasn't mopped. The staff was rude when i requested new bedding, towels and for someone to clean the room and bathroom. They never did clean it.

Plussat: That they did move me to another room after telling them that the ac unit didn’t work.

Miinukset: The ac not wanting to work bugs in the room the phone in the room didn’t work due to not having a cord connecting it to the phone jack.

Plussat: No carpet - can be kept cleaner. Staff members were all very nice, especially man working desk on the Tuesday night.

Miinukset: Steady Drip in the bathtub although tolerable. Just hate to see hot water wasted.

Plussat: Convience to the beach

Miinukset: Bugs, dirty bathroom

Plussat: We did not participate in breakfast. With the covid concerns, we were unsure how breakfast was working.

Plussat: Great stay, breakfast staff was awesome!! Gina definitely made my morning. Cleanliness was very top shape, from the time we walk in to the front desk to the parking lot ! The rooms was clean, & the maids were sweet. Had a great stay, just wished the pool was open!!!!!

Miinukset: The pool was close and you had to pay for breakfast!

Plussat: The breakfast was okay.

Miinukset: The pool was closed

Plussat: I enjoyed my stay at the Holiday Inn!

Plussat: Great Location and great staff

Miinukset: I wish the pool was open.but people are scared of COVID even tho NCs infection rate is Approximately 1 in 10,500 &!our fatalities are 0.06 percent.

Plussat: Left my Apple Pencil and haven’t heard from the hotel I’m very sad I no where I left it in the room and everything but they still couldn’t find it

Miinukset: Pool was closed no free breakfast expensive menu

Plussat: I loved staying here! It was so quiet and felt like a small apartment. The sunlight coming in, the couch area, the food options, and the plugs in the lights, and the mirrors plus great lighting were my favorite things! The shower head was awesome too!

Miinukset: The toilet didn’t have a lid and was unusually close to the shower. The door opened into the bathroom too so it was extremely crowded stepping out of the shower.

Plussat: Loved the location

Miinukset: I think they were working on plumbing in a room adjacent that was a little loud in the morning but I was awake anyway so it wasn’t terrible. Also, for the pool to be closed, there’s a lot of humidity and chlorine hanging in the air in that

Plussat: throughout the duration of my weekend get away. I chose this hotel due to the amenities, i was mot advised about the pool being closed. The room above my room the ppl made massive amount of noise; mgmt could not switch my room. I was rather disappointed.

Miinukset: The pool and the jacuzzi being closed; The staff was not welcoming.Lack of availability for other rooms.

Plussat: Location

Miinukset: Cleanliness. Bathroom wasn’t stocked. Sheets were missing. Had to call 3 times to get some brought to us

Plussat: The friendliness of the staff.

Miinukset: The smell when we got off the elevator on the 3rd floor was strong of cigarettes and or weed.

Plussat: Te bed was comfortable and the room was a nicely size.

Miinukset: The rude staff, the dirty room, sticky and broken bed. The other guest were loud well into the night. We did not have a good stay and we would never recommend this hotel.

Plussat: Location to downtown

Miinukset: The view to riverfront was not the best

Plussat: I have always enjoyed staying at the Embassy Suites, and it appeared their hotel was operating with total services. However, when I checked into my Riverside room, it was on the 3rd floor overlooking the roof when AC maintenance was being done.

Miinukset: I had the full view of 20+ garbage bags with a small view of the river. Their usual breakfast (Omelets made to order) was a bag with yogurt, fruit and a cereal bar. I ordered takeout from the Ballast Wilmington which is where I should have stayed.

Plussat: Location

Plussat: Enjoyed my stay. Things were scaled back due to Covid 19 but all was well

Plussat: It was a fantastic day except when I valued my vehicle and they didn’t like it and somebody stole firearm out of the backseat in the parking garage. And even though the hotel is the one who did not like my vehicle says they’re not responsibl

Plussat: It was all around a great experience! Great and friendly staff, clean, pool was warm, and the cloud 9 bar was phenomenal! Thank you for a great experience!

Miinukset: Nothing

Plussat: Manager's reception was a nice treat. Room was clean. Folks at front desk were very friendly and helpful, as were all of the other staff we encountered

Miinukset: Breakfast was a bit disappointing, particularly the buffet section Construction began near window (one floor up) early enough to prevent sleeping in Pretty sure I opted for a river view room, but my room did not meet this description

Plussat: Large suites and holiday decor. Connected to Convention Center while vendors were there. Great time being there. .

Plussat: the hotel was in the process of renovation, the part that was finished was done beautifully.

Miinukset: Upon arrival, we were falsely told that we were to be charged $16 a day to park in a deck that costs $13 a day. The boy at the desk was very friendly, but didn't tell us how to get to our room, or how to get to the hotel through the deck. There was no information on breakfast hours, location, etc. We later saw this employee pushing linens, so maybe he wasn't supposed to be at the desk?? When we got to the room, we opened the windows to what we were told was a river view, only to look out on a trash covered roof. When I called the desk, they said it was the only room they had. Even if this was true, you'd think a hotel that holds itself to a high standard would clean the trash off their roof, or not put it there in the first place. One of the reasons we booked this hotel versus a more inexpensive one is because of the "excellent breakfast". Breakfast the first morning was a bag of fruit, juice, yogurt, and a burrito. Not too bad, considering COVID19 accommodations. The second day, I came down to the lobby to get breakfast, and there was a guy sanding the ceiling with not barrier or plastic around him. Dry wall dust falling everywhere. The room where we'd gotten breakfast was locked. So I went to the front desk, they said they don't do hot breakfast on week days (this was not advertised anywhere!) and I was given a paper bag of an orange, muffin and a Danimal kids 3 ounce cup of yogurt. If there're renovating, that's one thing, but they made no effort to clean up after themselves or inform us of accommodations changes due to the coronavirus or renovations. Overall, I felt like I paid way too much for living in a construction zone with no apologies, no breakfast, and a trash filled roof for a view. We visited several hotels on this trip, and one of them actually told us that they were doing renovations (not nearly as disruptive ones), so they'd lowered their prices for the inconvenience.

Plussat: Rooms were nice

Miinukset: The breakfast dispointment. Wanted to stay there I heard the breakfast was Great. That would be a no. I hotel for 4 star it was dirty.

Plussat: The swimming pool was nice

Miinukset: Unfortunately our whole stay was ruined by the fact that an item of clothing was left in room.After many calls to hotel to try to get item returned they just said they did not have it .Way to easy to say !!!! and very poor customer service from a Hilton.

Plussat: Breakfast bread products were stale, room was dirty, renovations were ongoing but annoying. If I would have know I would have booked elsewhere. Elevators were either out of order for my floor or they only went to the rooftop bar. Wildly inconvenient. Staff was friendly and understanding of the issues.

Miinukset: Fix the above.

Plussat: Front desk was nice.

Miinukset: Front desk was nice. I had to bleach EVERYTHING. The back of the toilet seat had urine and pubic hair. YUK The bed sheets were worn an had A LOT of fabric pills. YUK Had to wear my flip flops the whole time! Floors were DISGUSTING. Again... you get what you pay for. The staff was accommodating and pleasant.

Plussat: very nice people

Miinukset: the floor did need repair but all was clean and neat.

Miinukset: I feel that I should get a refund considering the front desk gave keys to my room to another person and they opened my door scaring my two young granddaughters and causing me not to be able to sleep because I had to spend hours trying to calm my 2yr old

Plussat: The staff was friendly

Miinukset: The room was not clean. Old food was on the floor and in fridge. Sheets and stains on them

Plussat: Nothing

Miinukset: Everything

Plussat: Breakfast was cancelled

Miinukset: Everything. I still have nightmares.

Plussat: Bed was comfortable

Miinukset: Staff wasn't friendly. Had a room next to the pot smokers.

Plussat: Proximity to Battleship North Carolina.

Miinukset: Everything else.

Plussat: Nothing

Miinukset: The room wasn’t cleaned it was a grocery bag over the fire alarm candy and chip on the floor there was no phone in the room the WiFi didn’t work the bed covers had cigarette burns on them there was no toilet paper in room the refrigerator was not clean the microwave was not clean it was hot sauce packets stuffed behind the head bored the was a phone in one room But wasn’t plugged into anything the floor wasn’t cleaned

Plussat: Good location but that is it.

Miinukset: The air conditioning did not work found out why the plug in was bad. The plug inn keep coming out bc it was loose. There was wires showing. We was suppose to have a 2 queen bed but we have 1 queen bed and a sleeper sofa but it was so diry and no sheets for it or nothing. The house keeper dir not clean the room or gave us towls or nothing for the room. They did come inn and left a evelope wanting a tip. Why come in my room if they did nothing.we like this place before but wont be staying again. It was so bad. I have pictures. The door look like it was kick in we had to put chairs up to the door so we would be safe.

Plussat: Nothing

Miinukset: Mold in fridge spiders that could carry me away. Bathroom was nasty wall was falling apart.

Miinukset: Room was not ready had to get another room even though i checked in a hr after i was suppose to main sink was stopped up it was not a good stay its to many things to list will not vist this property again ever

Plussat: Loved the view of the river. Room was clean. Friendly staff. Quiet area.

Miinukset: Downs: dirty coffee pot bad coffee. Bed was too hard hurt my muscles. Room was noisy because no carpeting. Toilet wobbles. No hot breakfast.

Plussat: Great location, nice views of the river. You can access the river walk and go all the way downtown.

Miinukset: Sound proofing of the rooms isn’t very good.

Plussat: Location was close to convention center which is why it was booked. Rooms were updated, clean and beds were comfortable. Free parking. Free breakfast.

Miinukset: Could have had a better breakfast selection and larger breakfast area but over all it was not Bad.

Plussat: Closed to everything. Amazing morning view

Plussat: Grab and go bagged breakfast due to COVID was OK but not good for health issues.

Miinukset: Should have requested an upper floor. Nice lawn for dog potty right outside our window.

Plussat: Location, room, cleanliness

Miinukset: A microwave in room would be nice.

Plussat: The beds and bathroom were clean and the bathroom looked to have been somewhat recently updated. Great value, especially for the price.

Plussat: The staff was so friendly and helpful. And the view was gorgeous

Miinukset: The hotel is outdated but they tried to make it nice. The shower pressure was awesome but it made a high pitched sound the whole time it ran.

Plussat: View of Cape Fear river and the polite staff.

Miinukset: Construction of nearby projects blocking sidewalks and ambiance.

Plussat: Location

Miinukset: Barking dog that would not stop!

Plussat: Love the rain shower, and the view from my room. The river walk was also very nice for an evening stroll.

Miinukset: The only CON was the parking lot. It's a tight squeeze and a shared/public parking lot with adjoining businesses. After we returned from dinner (10pm) we had to park closer to the street by the train museum because of a party/event that was going on.

Plussat: Covid

Miinukset: COVID, bathrooms were not clean or acceptable old dirty furniture

Plussat: Staff was great!

Plussat: Great

Miinukset: Nothing

Plussat: Staff was great and moved us to a different room. Breakfast was delicious.

Miinukset: Room was horrible, we could hear doors opening and closing all night, we could also hear a elevator run all night. Staff did move us but the room was the worst.

Plussat: Considering the circumstances with COVID19, the facility was extremely accommodating in ensuring cleanliness, comfort, amenities, and excellent customer service, all while maintaining social distance and safety.

Miinukset: Everything was proficient and accommodating.

Plussat: Perfect location!

Plussat: The employees were very friendly and helpful.

Miinukset: I had a difficult time locating the hotel after I arrived in Wilmington. (lots of one way streets)

Plussat: Staff was great! Breakfast was good. Clean. Would definitely go back.

Plussat: It was very convenient for early morning procedure at New Hanover Medical Center.

Miinukset: The beds were very uncomfortable. My hips were hurting from the pressure and I kept having to change positions all night.

Plussat: I had been at this location previously in December 2011, everyone and everything was perfect, based on that experience, I booked here again and was not disappointed. I am surprised that this is only a 2.5 star hotel.

Miinukset: Our room was on the 4th floor and the bathtub took a while to drain after each shower.

Plussat: Close to all of our shopping spots. Very clean and wonderful sleeping beds.Our breakfast was great and the late night chocalate cookies that they baked was just on time.

Miinukset: No

Plussat: The coffee

Miinukset: Everything was clean , no complaints

Plussat: Friendly staff. Great location for my needs.

Plussat: Clean and comfortable beds. Delicious breakfast selections. Fairly close to the beach access.

Plussat: Price, staff was nice

Miinukset: Small bugs in bathroom, mold like smell in room overall, spots of dry wall that were in disrepair, the bathroom countertop was pulling away from wall. Overall, terrible looking room on the inside.

Plussat: Wonderful staff!

Miinukset: Horrible nights sleep! A man was in the hallway at 3:30am banging on the door and would Not stop!!! We cracked open the door and asked him to please stop that it was the middle of the night. He demanded we get out of his room!

Plussat: Great location. Clean. Friendly staff.

Miinukset: Found the hotel very clean and exceptional staff. Nothing we can say we did not like.

Miinukset: Said there was a rolling shower; not true. Was doing Construction when we first got there elevator was not working

Plussat: The staff was great and friendly and very helpful. The room was a normal size room, and actually clean. It's hard to find a place that is kept clean. but we found it here and it didn't cost us an arm and a leg.

Miinukset: Considering the beach was too full to visit the entire weekend we stayed at the hotel most of the weekend. The pool was open, my kids had a blast. There was nothing I didn't like.

Plussat: Everything was wonderful

Plussat: Very clean and friendly staff

Plussat: The room was FABULOUS! Light from outside was minimized by the curtains. Room very quiet - minimal noise from hallway or outside. Nice towels and pillow selection.

Miinukset: Disappointed in breakfast selection especially with price of room.

Plussat: Great place. Very nice. Great breakfast. I was surprised how nice it was.

Plussat: Front desk very accommodating with extra towels and trash bags. Also changing our room to pet friendly.

Plussat: Hotel clerk was very friendly and courteous. Staff helped elderly at breakfast. Manager was extremely nice!

Plussat: It was clean.

Miinukset: You show It as pet friendly. It is not. For the price breakfast should have been included.

Plussat: Very nice staff! Super clean!

Miinukset: I enjoyed everything!

Plussat: We didn't eat breakfast at the hotel.

Miinukset: The rooms are not very quiet. When the people above us would walk around in their room, we could hear everything! It was very loud!

Miinukset: No breakfast

Plussat: The quietness

Miinukset: They said the pool was open but wasn't and email said checkout was at 12 but end up being 11 so we had to rush out

Plussat: Clean room

Miinukset: No complimentary breakfast. Staff seemed rude.

Plussat: Great breakfast. Night manager rocked!!!

Miinukset: Called and some guy who answered couldn’t help, then I got transferred and the guy at the front desk couldn’t help because he didn’t seem like he had enough training

Plussat: The location was where i wanted to be. Close to everything

Miinukset: Booked the trip at this hotel because of the amenities found out the bar lobby and breakfest area were under construction and not usable. If II knew that I would have stayed at another property

Plussat: Proximity to beach yet quiet location.

Miinukset: Noise from people walking in room overhead.Check-in time was 3 pm. Room not ready until after 4pm, insufficient towels in bathroom and ice maker on 3rd floor out of service.

Plussat: Location

Miinukset: The AC was very noisy. The shower curtain was very ripped. There was a dead roach by the couch.

Plussat: When I booked on the site I added the one for the continental breakfast which was 10-11 more than the room without the breakfast this was no where listed on my receipt. They would not let me get the breakfast unless I paid again.

Miinukset: My room was fine it was clean. The bathroom toilet paper had been used and with corona virus going around I would have felt more comfortable if it had not been used. Also it was loud in the hallway children were running up and down the hallway for long periods of time and also it was just not a peaceful night for me.

Plussat: There was no continental Bfast and you had to pay 10$ a plate

Plussat: Clean-location

Miinukset: Wish breakfast was a little better-fee more choices

Plussat: The room was very quiet and comfortable. The bed and bedding were luxurious. I slept like a rock. The shower was powerful with immediate hot water. It was all I could ask for.

Miinukset: The entrance off the main road was a little awkward...

Plussat: Check in went smoothly even with a late check in. For a 2 star hotel, it was very clean. I really enjoyed the free breakfast as well.

Miinukset: Wasn't enough towels in the room

Plussat: Everything was clean. Staff members were nice and very helpfull.

Miinukset: The pillows were absolutely horrible.

Plussat: The pillows and sheets were very comfortable and the bathroom was very spacious.

Miinukset: I was disappointed in there not being a microwave in the room. I feel it's a basic necessity when spending multiple night in a hotel. Going out for evrry meal gets pricey.

Plussat: It was clean and everyone was so nice.its just a few miles from town or the beach!

Miinukset: It was all amazing

Plussat: The hotel was clean and breakfast was provided. I've stayed at Fairfield Inn in other locations and have always been satisfied with my stay.

Miinukset: The hotel was not as close to the airport as I would have liked.

Plussat: Very comfortable beds. Friendly staff. Close to tons of restaurants and shopping.

Miinukset: I would have liked a microwave in the room and a couch.

Plussat: Location was good. NO Breakfast Buffet, was not told prior to arrival. Gym closed also not told in advance. Pool limited and again not informed prior to arrival. These were part of deciding where to stay.

Miinukset: I mentioned them above. No info of the area or places to eat or places that delivered. Not enough TV stations and no channel listing.

Plussat: Very convenient to all of Wilmington.

Miinukset: The chairs in the dining room, the weaved type, are extremely uncomfortable to anyone of a larger size.

Plussat: Staff was very friendly. The furnishings were nice. All in all a great value.

Miinukset: Room wasn’t the cleanest. I’m a hotel worker so I understand how hard a housekeepers job is but there was food in the floor and hair in the shower when we got there. The bagged breakfast was fine with us, but a little on the sweet side. Would have been nice to have something savory in the bag. I would also highly recommend putting more wash cloths in the rooms as it would cut down on guest trips to the front desk. I would say provide 4 for a double queen room.

Plussat: The staff was amazing to work with. Including sending back my daughters favorite sweatshirt that she forgot in the room.

Miinukset: Location is not on the beach but we knew that. We needed a hotel close to the sports complex my daughter was playing her volleyball tournament and this was perfect location! Price was right too.

Plussat: The property was in a good location. Plenty of places to eat and shop. Best of all without traffic the beach was 15mins away

Miinukset: The property was basic. Nothing special about the room, facilities or the breakfast. But for a 3 star hotel I have no complaints

Plussat: I did love the location. It was close to everything. The staff was friendly.

Miinukset: I didn't like we had to wait even after 3pm to get our rooms. We arrive around 330 and were told it would be another 30 -40 mins until rooms would be available. I also had requested that we be on the same hall. But that wasn't available either. So our family had to split up on two different floors. The parking was a little limited if you came in late. Didn't like that we don't get to experience the full service that I had heard about. The breakfast and dinner etc.

Plussat: It was very clean, every staff member me and my family crossed was extremely nice. They are very pet friendly and close to everything in town.

Plussat: Nice location for a beach hub

Miinukset: This hotels staff wasn't mean, they were nice but inhospitable... the hotel wasn't full yet they could not provide me with an extra blanket nor did they have clean towels everyday I had to turn in my dirty ones at the front desk to get new clean ones.

Plussat: Suite,crib,comfortable pretty property, foyer,rooms,front desk very polite.pretty atmosphere. Great housekeeping.

Miinukset: Couldn't find my third party reservation. Elevator had huge puddle from pool goers .Irate scary woman by front entrance yelling at the top of her lungs on the phone. Occasional whining animal.

Plussat: The rooms were very spacious and comfortable. The amenities offered are what we were looking for but parts were not open. The hotel look inside and out was very pleasing.

Miinukset: I think they were understaffed, our room wasn’t “ready until 4:30pm. The pool had been closed down by the health department sometime before we got there so we couldn’t use it, or the hot tub. My son tried to turn on a lamp by the tv and the shade popped off and broke the light bulb. I called the front desk and they brought a vacuum for me to use to clean it up. Vacuum didn’t even turn on. They brought a second which worked but when I went to use the hose part to get around the walls it was so clogged it didn’t have any suction. When we were ready for bed we pulled back the sheets and they had obviously not been changed from previous guests. Called back to front desk and he brought us what we needed to remake both beds ourselves. Never saw anyone but the front desk guy the whole evening. Felt bad for him making 3-4 trips to our room and having to manage the front desk as well. Wasn’t happy about having to strip and remake our beds.

Plussat: well... breakfast was only caffe and muffins pre-packed in a paper bag but i understand that it was because of all the changes we are having everywhere because of the COVID-19, so in this case it was acceptable!

Miinukset: the pool was indoor, it actually surprices me that the hotel that is located at a beach area, did not have an outdoor pool. Also the dobble room has only one bathroom and it was private for the bedroom only so it was a little hard to share the bathroom with the people tha were staying in the living room area. Other than that it was a beautiful clean room. Thanks!

Plussat: Room size

Miinukset: Stove,stinky couch,chairs all over bathroom floor, I did not get fresh towels, no room service

Plussat: Hotel was spotless. Beds were very comfortable and staff was friendly and helpful. It’s was like home away from home! Will definitely stay again!!!

Plussat: Perfect room! Extremely clean, and exactly like the pictures. Great experience.

Miinukset: Great stay. Staff was super. Business center very useful

Plussat: The location is great! The room size was really nice and spacious.

Miinukset: The Wi-Fi was out the entire time during our stay. The front desk did not mention it when we checked in. I found out by calling.

Plussat: We didn't eat the breakfast but the space for it was clean. We enjoyed the hotel and even though we couldn't enjoy the pool the comfort of our room made up for that.

Miinukset: We loved everything. Thanks to covid 19 the pool couldn't be used but that's ok

Plussat: Price

Miinukset: The bathroom was filthy with mold growing in the shower. There was one trashcan for the room. The floors were not vacuumed well. The office chair in the room was broken so when I sat down the first time, I nearly fell over backwards.

Plussat: Breakfast and staff was good.

Miinukset: Lamp flickering on desk.

Plussat: Free breakfast and location

Miinukset: The carpeting in my room had 2 dark stains on it. It made me feel like the room was not as clean as it should be.,

Plussat: Comfy bed, big shower, clean room.

Miinukset: Enjoyed the other guests.

Plussat: The location is close to UNCW campus which was the reason for our visit. The room was clean. Front desk staff was friendly.

Miinukset: The lobby and hallway floors were dirty. The carpeting in the hallways is old and matted down. There was hardly any food at breakfast--no fresh fruit, juice was empty, only pastries left were broken. Attendant was on her phone in the lobby.Will not return

Miinukset: Our smoke alarm battery was going out and it kept beeping . the front desk person didn't know how to change the battery. at 11:30 p.m. We had to go change rooms because we could not take the beeping noise. it took 20 minutes for them to find us a new room .

Plussat: The room was clean, the bed and pillows were very comfortable.

Plussat: The cost.

Miinukset: Room was much smaller than expected.

Plussat: Friendliness of staff

Miinukset: No it was wonderful. It actually went above my expectations.

Miinukset: It was very loud I could heat people walking up and down the hall at all hours. I think the door wasn't sealed good.

Plussat: This is an extended stay hotel with kitchenette,basic 1 star. Run down and wasn't the cleanest. Desk staff were ex8pleasant, however I'm still waiting on wash clothes from housekeeping. Only good thing is location, --- night was too much for this motel.

Plussat: Location was great

Miinukset: Actually getting the smoking room i requested... Room was given away days before arrival.

Plussat: Right down the road from the beach! Only 10 minutes from downtown

Plussat: Location

Miinukset: I didn’t like the fact that I had children there with me and people were very loud and when I called to relocate to a different hotel room they couldn’t move me. As a matter fact nobody was in the office it was completely close And there was no notification to call a number. As a matter fact my phone was dead or broken in my room.

Plussat: Convenient location

Miinukset: Dated, walls were marked up, shower handle was broken

Miinukset: The pool was closed and the reason we picked this location was for pool use.

Plussat: Location was good.

Miinukset: The cleanliness could of been better. The floors were a little sticky. The carpet had stains on it. Killed 2 roaches!! Needed more dishes, towels. Family of 4 got 1 coffee cup!!

Plussat: Elizabeth at the front desk was very helpful and she listened to my concerns and reacted appropriately. Josh also tried to make our situation better.

Miinukset: So many things. The “full” kitchens had little to no utensils and dinnerware. The pans in both rooms we stayed in were dirty (food caked to be bottom). The grills did not work (out of gas). The phones in both rooms did not work. The pool was closed, but that information was not disclosed on the website or when I checked in. There was hair in the bath tub. Overall it was a terrible experience and I would never recommend this hotel to anyone. You all need to get it together and hire some cleaning staff. Maybe pay them A living wage and they will stay and do a good job.

Plussat: Location

Miinukset: Flys in the room, not the cleanest room.

Plussat: We were not right on the beach but located with easy access to any beach. We like to drive onto the beach anyway so this price plus kitchen and pet friendly made this the perfect place for us.

Plussat: The ladies at the front desk were admirable.

Miinukset: Neighbors yelling at disrupting the peace around 1 am

Plussat: Clean / convenient. Nice staff

Plussat: Great location. Love the grill by the pool. Very clean.

Miinukset: Only bad thing the King Bed was rock hard not very comfy.

Plussat: The front desk clerk was friendly, courteous, and helpful. The wi-fi worked and was easy to connect. The breakfast was delicious and staff accommodating.

Plussat: Staffs were friendly, clean room and good atmosphere around swimming pool area.

Miinukset: I expected too much in this time in this pandemic. They used to serve free welcome wines afternoon and good breakfast. But they didn’t serve wines and breakfast was take out only. We could not get housekeeping during we stayed.

Plussat: I love everything. Was trying to get an extra night but they were sold out ugh but other than that had an amazing time. Will definitely be back soon.

Miinukset: Everything was great no complaints.

Plussat: My Family and I had Such a wonderful stay, we added a extra day! Great Atmosphere!

Plussat: This was some of the friendliest staff I’ve ever encountered at a hotel. Our room wasn’t ready by the time we arrived to check in after 3 but they graciously offered a better room to make up for that. My friends and I all commented at one point that everyone we encountered at the front desk had a great personality. They were prompt to send things up that we needed. Very informative and helpful. Rooms were clean and cozy. I also love the outdoor area too with the grills, jacuzzi, and pool

Miinukset: Odors linger around for some reason and they’re hard to get rid of. For example, ever since we made bacon in the kitchen, it’s smelled like that in the front room the entire trip. Air fresheners don’t touch it. Very weird. I guess bacon isn’t the worst smell to linger

Plussat: It was so clean! You walk in and you just smell the clean. Staff was great always nice, whenever you ran into anyone they were nice. Great rooms, clean and comfortable.

Plussat: Location

Miinukset: Not so clean in the room

Plussat: The location was the best thing about this hotel. You were close to everything.

Miinukset: The cleaning staff. They were terrible. One day we had to call three times to get our room cleaned. Finally, after calling the manager, our room was cleaned about 5:00pm, only to find out that they had no shower towels available, they were in the dryer

Plussat: It is great to have the suite when staying at a hotel. Being able to use a small kitchen is great when traveling.

Plussat: Great location and spacious, clean rooms!

Miinukset: Pool was unavailable on a weekend day because it was chemically treated. Facility was also updating all appliances so it was noisy at times.

Plussat: Everything was PERFECT. I’ve stayed in 5 star hotels all around the world and still LOVED this place. Staff was fantastic and so friendly smiling all the time. Location was convenient too. Room had all the comforts of home and I absolutely LOVE the vanity and kitchen. Tiffany blue is my fav color and that was the room theme color. The ottoman was ADORABLE. Amazing shower too.

Plussat: great service. rooms, linen and bed were a cut above

Plussat: Location to where we were visiting.

Miinukset: The hotel was by far the worst we ever stayed at.

Plussat: Breakfast was awesome! Staff was friendly.

Miinukset: The hotel needs a little bit of TLC. Scratched doors,dirty walls. It's all cosmetic but it makes it look dingy.

Plussat: Location

Miinukset: Staff weren't mask, Building not clean, Room not fully cleaned

Plussat: The breakfast was alright, a grab bag; but considering the covid restrictions what more can a facility do. There is only so much one can expect under the circumstances.

Miinukset: The check in process was slow, but the gentleman behind the counter was completely at ease, professional and very personable. He made the best of a process when the phone quite literally would not stop ringing and computer issues. If we had more like him behind the desk most issues would be solved. Sorry I don't rememer his name but he was working at 2 PM Sunday the 28th of June. Whatever he's being paid it isn't enough.

Plussat: Clean, good location, nice pillows, dumbbells in fitness room.

Miinukset: AC a bit noisy.

Plussat: Friendly staff, good breakfast

Miinukset: Our room smelled like mold, sofa bed did not have sheets available, multiple loud disturbances from neighbors.

Plussat: The bathroom facilities were great.

Miinukset: We are in COVID-19 so many of the other facilities were closed like the gym and breakfast bar.

Plussat: Breakfast was grab and go do to the corona pandimic. The staff was very nice. Answered any questions I had and I had plenty.

Miinukset: The pandimic and the tubs did not stop up with the plugs.

Plussat: The Hotel was very clean and inviting, the bed and pillows were so comfortable. The breakfast was good and the pool area was very nice and relaxing. The hotel staff were very friendly, helpful, professional and they made extra effort to accommodate us.

Miinukset: Only a couple of minor inconveniences noticed. There was not an exhaust fan in the restroom. The ice machines were on other floors and it would have been nice if there were signs that told were to find the ice machines.

Plussat: Location and pool!!

Miinukset: Room didn't smell fresh and bathroom floor was sticky and needed mopping.... the sheets had a funky musty odor and we removed them to the floor and the leather chair at the desk was peeling badly to where we did not sit in it to avoid getting the leather upholstery on our clothes. TV had a dark tone that could not be fixed. No continental breakfast served due to covid (unaware of this beforehand) ..given a baggy with orange, water, and muffin. Poolside was great and the location was good too and not far from beach.

Plussat: Very clean,

Plussat: The location was in the middle of all I wanted to do and see in Wilmington.

Miinukset: The room was clean but the mattress was bad and it smelled. I asked for a change of the mattress pad and sheets and it was done but the smell was still there.

Plussat: Location was perfect, close to everything.

Miinukset: Rooms, were not clean, roaches were in both my rooms.

Plussat: The staff was very polite, and professional.

Miinukset: The room needed to be cleaner as well as the tub.

Miinukset: The room smell terrible and the personal from front desk was no nice ..

Plussat: Hated everything.

Miinukset: The rooms wasn’t clean. The office personnel was rude. They put us in two dirty room before they found us a clean room.

Miinukset: Room wasn't clean and smelled cigarettes. Switched it to another one, but it was the same. Asked for a wake up call .. nothing.

Plussat: Close to where we wanted to be and easy access to travel routes, etc

Miinukset: Even though the room was updated, there were slight cleanliness issues! Dust and basic wall wipes would have solved them! Plus, the free breakfast was not really anything to even eat so ended up leaving early to hit Chick-fil-A

Plussat: Not far from beach

Miinukset: Pool was closed

Plussat: Initially booked an Airbnb but host had an issue with me I’d rather not post. So Red Roof was available immediately and staff was friendly.

Miinukset: Nothing

Plussat: Nothing

Miinukset: Roach infested room, broken security looks, refrigerator broke and smelly. Turned off the lights, laid down, got back up and the was a colony of roaches on the floor. Checked out immediately. General Manager could care less.

Plussat: Nothing

Miinukset: Everything

Plussat: The bed very comfortable

Miinukset: It's not very cleaner

Plussat: The room was more of an apartment. The painting was nice. I enjoyed how we had a king sized bed and a pull out sofa for the little one. The viewing selection was expansive with Netflix, Cinemax, Showtime and regular cable just to name a few.

Miinukset: If I had to pick something as far as dislike, I say the tv could've been bigger than a 32 in. The room is huge so I felt the tv should've been at least a 40 in to accommodate the size of the room.

Plussat: Friendly and helpful staff clean rooms and good location. Breakfast was good and healthy.

Miinukset: No

Plussat: The location was decent. It was easy to find stores and such nearby

Miinukset: Facility itself wasnt cleaned to expectations. Soap container was empty upon our arrival, toilet paper roll was nearly empty...wasnt impressed at all.

Plussat: The guy who made us coffee

Miinukset: That we had to pay for having coffee. The hotel didn’t tell us that we couldn’t use the pool or the gym. They wouldn’t clean our room and we had to fetch more towels. After all of that we had to pay full price for the room.

Miinukset: This was the dirtiest hotel I have ever stayed in. Rotting food in the fridge, surface areas dirty, no maid service, no toilet paper. The microwaves for community use were so dirty we couldn’t use it. Such a disappointment.

Plussat: Closeness to exit

Miinukset: Was not clean. Good from previous stay was left in the fridge.

Plussat: I love the room.

Miinukset: I liked everything

Plussat: I liked the location of this hotel.

Miinukset: Breakfast was supposed to be complimentary and it was not. They had me registered in another country when I live in the USA. Checkout girl was annoyed I disturbed her phone call. Only good person was the check in guy.

Miinukset: Our bed spread was a curtain and you had to go in the hallway to use the microwave

Plussat: Nothing

Miinukset: Shockingly dirty for a Marriott. This hotel would not be satisfactory as a Motel 6. Changed rooms twice and finally gave up and moved to another hotel. As a Mariott member I will be seeking a refund. Literally paid $--- for 2 rooms we could not stay in.

Plussat: None not even coffee downstairs.

Miinukset: Pool was not open girl said it had to be inspected. No Wi-Fi could be had.

Plussat: Location

Miinukset: Does not offer complementary breakfast.