Sheraton Xiamen Hotel

The breakfast in the executive floor was poor

1. Spacious bedroom and bathroom 2. Lots of storage space in the room (spacious cabinet and several drawers) 2. The sumptuous breakfast buffet spread 3. Location and accessibility to the main road and the subway 4. Very near SM Malls (1 subway stop away) 5. Helpful and courteous staff (concierge, restaurant staff, phone operator, front desk, doorman, etc...)

I swim daily . The gym lady staff asked if I have a swim cap. Don't have one. &Quot;Sorry but need one to swim, hotel rules. You may buy one here for cny30." she replied. Well, I was never informed that I needed one. Then I recalled during my May 2018 visit, the gym lent me a swim cap. So I asked if I can borrow one instead. The lady can't understand English so she summoned her superior to come up & speak with me. Another 10 minutes wait (since I walked into the gym, maybe total of 20 min elapsed). Superior came. He was courteous & apologetic that there was no swim cap to lend to me, and that I needed one to swim. In the end, had no option but to pay for one to get my daily swim, else I will be late for my meeting. My comments: (a) Had I know in advance that swim caps are needed, I could have bought one along. I have lots of swim caps back home. But I was never informed ahead of time. (B) On my numerous travels overseas, I have not encountered any hotel the strictly requires a swim cap to use their pool (I.E. Singapore, H.K., Macau, China, usa, Japan, N.Z., Europe, etc..) My guess is you are requiring this on pretext of hygiene. Well, the locker and shower rooms in the gym is not kept very clean at all. And there is a noxious perfume smell in the shower and locker rooms to mask whatever bad odor that is present! If hygiene and cleanliness is of utmost importance, then keeping the public/shared areas clean is more urgent that having to require all guest to use a swim cap on the pretext of hygiene. Maybe it's time to rethink & relax your Strict Swim Cap Rule and focus on keeping the public areas clean instead? (C) Your strict hotel rule to require swim caps & to buy one at the center if guests don't have one (otherwise buy from outside) leaves a bad taste on your guests.