Aachen hotellia

Plussat: Location, cleanness, friendly staff, very good conditions.

Plussat: Very good location. Super clean, lots of space.

Plussat: Good location,hard to park the car

Miinukset: Space..and lobby

Plussat: Good location, clean, good service.

Miinukset: Not parking.

Plussat: Good price and comfortable as well. Great service for free luggage deposit.

Plussat: Location, comfort and room cleanliness.

Miinukset: Smell on the corridor. Queues in the lobby to Reception.

Plussat: The location is great

Miinukset: I feel that the room were not that clean even after the reopening due to COVID -19

Plussat: Kind and helpful staff

Miinukset: Uncomfortable pillows.....

Plussat: Good & peaceful room & quiet place for required sleep.

Miinukset: The fatter female staff member being rude & fully impolite at a moment

Plussat: The room was big and clean. Very helpfull staff and the breakfast was very good.

Miinukset: The location was further from the citycentre than expected. If I didn't rain we could walk, but 30 min in the rain... no thanks. The bus was ok, not great.

Plussat: Rooms are clean and comfortable. When at the garden side, need to close windows to reduce noise from outside. Small pool and garden with terrace

Miinukset: Probably due to COVID-19 regulations, the breakfast didn’t deliver value for money. Juice was not fresh (watered down), little selection of fresh fruit and cereals. Good quality but not worth the €18 p.p.

Plussat: Breakfast could be a lot better for the price. Location was acceptable to us.

Miinukset: The breakfast, you can get stuffed with low quality food.

Plussat: My partner and I stayed at this hotel for a weekend. The staff at the reception were very friendly. Our Room was super clean. We had all the equipments that we possibly needed: refrigerator, water kettle and tea/coffee, bonus Water bottle, safe box for valuable items, blowdryer, etc. The air conditioner in the room was also important and you could easily set it to your liking. Our room was in the forth floor and it was very quiet during the night. There is parking lot in front of the hotel, which costs 10 Euro per day and it was also very convenient to use. In short, great price-performance ratio. Thank you!

Miinukset: I try hard but I have nothing to complain about this hotel. The location is probably not the best but if you have a car it should be no problem.

Plussat: It was very clean

Miinukset: Everything was perfect

Plussat: top quality, good price and friendly staff

Miinukset: no dislikes

Plussat: perfect service, clean and friendly

Plussat: Staff spoke great english and were incredibly accommodating. Close to everything downtown in Aachen. Great stay!

Plussat: The staff were very polite and attentive, the breakfast was superb, with a great variety of choice! Although this is a 3*** hotel The standard of cleanliness and service was as good if not better than most 4/5 I have visited in the UK.

Plussat: Staff very friendly and efficient, good dinner menu though limited. Plenty parking space, easy access to motorway yet not noisy. Bed very comfortable and room cleaned well.

Plussat: clean and comfortable rooms, nice bathroom, friendly, very helpfull staff.

Miinukset: breakfast was pricy

Plussat:

Miinukset: Actually we got the room without heating :-( but the receptionist gave us a small heater. It was interesting experience... All the rest was OK.

Plussat: Huoneiden siisteys

Plussat: Very Pleasant staff and nice rooms

Miinukset: The hotel was hard to find.

Plussat: The free parking was great and it was only a 15 minute walk to down town.

Miinukset: The air conditioning did not work very well. We had to move rooms because in the original room the air conditioning was not working at all.

Plussat: We liked the food, also mealtimes were good as there were no restrictions on times to eat or dress code

Miinukset: We did not like entrance as you arrive from the road, more signposts at the beginning of the road as we approached the hotel from the opposite side.We did not like that there were no fascilities to make a cup of tea/coffee in the morning when you first rise.Also an inside pool aswell would be better due to unpredictable weather conditions.

Plussat: We have received a free upgrade to a bigger room with a nice balcony. I was hoping to be able to use the pool and sauna which were closed due to COVID-19 situation. The staff member was very friendly and supportive, she explained what we can enjoy of the city. and parking was offered free to us. The location may not be close to the city centre, however it was good enough to be able to walk to the centre while staying in a quite part of it.

Miinukset: Nothing to be recalled here :)

Plussat: Rooms are very big.

Miinukset: Pillows can be better.

Plussat: Great location for Aachen town centre. Lovely area quiet but shops quite close. Plenty of parking. Room was lovely clean and spacious. Even better we were upgraded on our arrival. X

Miinukset: Nothing not to like about this hotel. Just unfortunately due to thi virus we obviously couldn't use the spa and pool.

Plussat: Nice hotel with clean large rooms.

Plussat: It was Very clean

Miinukset: Really out dated, beds where like sleeping in a hollow tree but then really soft The employee at the desk was really unfriendly when we came to check in

Plussat: The hotel is located in a very quiet neighbourhood, nice bathroom, nice swimming pool, private balcony at the luxe room.

Miinukset: The hotel is more than a three star than a four star. The luxe room I stayed in lacked a lot in design, the furniture was quite old and everything smelled like grandmas. There was a double bed but two separate single blankets, which made our sleep super uncomfortable.

Plussat: Breakfast was fantastic Room was large - a little empty for the size Always clean and tidy

Miinukset: In my room was a kitchen which was completely empty (not even a single plate) (well, I did not need it anyway ;-) Car parking for 10€ is VERY expensive

Plussat: Upea iso huoneisto

Miinukset: Hieman kuuma

Plussat: It was a modern and clean hotel, with decent facilities and a friendly atmosphere. We didn't use the dining room facilities, but they appeared to be very good.

Miinukset: The front entrance was locked at night, and we depended on the concierge or night clerk being present to open the door. There were no problems, but if someone hadn't been immediately available we would have had to stay outside (in the cold and snow!) for a long time. Good security for the hotel, but not for the guest worrying about getting in.

Plussat: Nice, clean and quiet hotel. I had a family suite for me alone. I could imagine, this would be perfect for a stay with the family.

Miinukset: I think free WLAN should be standard by now.

Plussat: A clean functional hotel with its own secure car park which is more for business trade but suited us for a Sunday night

Miinukset: The hotel restaurant was closed and there was little open in the neighbourhood for a Sunday evening meal

Plussat: Good friendly atmosphere, comfortable and convienient

Miinukset: good hotel with spa relaxation facilities

Plussat: Excellent job by the hotel staff. The restaurant food was great, the pool was warm and the multiple saunas were wonderful. Thanks for a great stay.

Plussat: Staff, interior and outdoor area.

Miinukset: No

Plussat: The staff was incredibly helpful and polite. I was surprised by how nice and spacious the rooms were.

Miinukset:

Plussat: Comfort and room size

Miinukset:

Plussat: the really cool swimming pool and sauna, and my room was a suite!

Miinukset: The bathroom was not ventilated very well. That made it smell a little bit. Spray some deodorant people!

Plussat: The pool and sauna rooms and the location near walking paths and a horse stable.

Miinukset: Price of breakfast not included in room rate and was expensive. Beds were very hard.

Plussat: Ten minutes away from the city centre, low price.

Miinukset: We arrived around 6.30 pm but the recetion was suddenly closed. Other guests had to open the door and give us the room key. There was no hot water.

Plussat: The staff were great and friendly.

Miinukset: It is very old building the rooms are partly renovated and not spacious.

Plussat: Yes good

Plussat: nothing

Miinukset: on booking.com they say spa facilities are free of charge but there where no spa facilities at all.((( and they have worst bads I have ever slept on

Plussat: The pictures on the booking.com, but it was fake or old picture, that picture are not real.

Miinukset: This “hotel” was bit dirty. Extra small room, without air condition, it was very hot. If I opened the window I can’t hear the tv, because this hotel was next to the big, cozy street. The bad was extremely soft. I don’t recommend it.

Plussat: The staff was very polite and helpful. The breakfast was rich and very tasty. The waiter paid attention to our every need.

Miinukset: The elevator was really scary: old, outdated, with prison-like skreeky metal doors. Luckily for us, our room was at the first floor, so we used the stairs. The corridors had an old, and heavy moldy smell. The room was clean BUT very noisy (also during the night) probably due to the one-glass-sheet window . The room was quite cold although we set the radiator to 5 (maximum).

Plussat: Nothing

Miinukset: The lie system Doble face people Bad room

Miinukset: No AC. The rooms facing the street are too noisy. The breakfasts are too basic.

Plussat: clean rooms, moderate breakfast.

Miinukset: too small rooms and bath. only 5 german channels on tv.

Miinukset: Small rooms with tiny bathrooms, generally in need of updating, near railway track (although not too noisy).

Plussat: The cosy and clean hotel, friendly and attentive staff, room service available at any time, modern facilities and comfortable rooms, large buffet with rich breakfast, good location in the city centre of Aachen, very near to the spa for swimming and sauna, secure parking inside the hotel garage is possible too.

Plussat: this hotel impressed me by its friendliness, quite atmosphere, nice guest rooms, good breakfast, and cleanliness

Miinukset: there is nothing negative to say about it

Plussat: Proximity to the city centre

Miinukset:

Plussat: The lady at the breakast room was very nice and friendly

Miinukset: Not friendly for family with small kids, there are stairs to get to the elevator and it was not handy with our pram, none at hotel recepiton offered to help us. Our room was on the 5th floor but the elevator stopped on the 4th floor... so again another flight of stairs!!! The parking garage very tricky and expensive. Rooms far too small.

Plussat: Center of the city Staff very friendly

Miinukset: Breakfast poor

Plussat: Very friendly hotel staff, clean, good services

Miinukset: Small room, maybe enough to stay for 1 or 2 nights but no longer. Bad mattresses and a little high price for what I got in general

Plussat: Closeness to city centre and Carolus baths. Excellent staff service: Eccellent hotel in it's class.

Miinukset: Parking in the underground car park is tricky, but worth the trouble.

Miinukset: breakfast could have been more plentiful, beds a little bit more comfortable.

Plussat: Good location close to motorway. Stayed there for break during long journey.

Plussat: Nice room, much space, lovely welcome mineral water, coffee and tee included

Miinukset: Handwash sink a bit worn up with stain

Miinukset: The restaurant don't work on Sunday

Plussat: Close location to public transport

Plussat: The room was excellent. It would have been nice if there had been free wireless like many other hotels. €13 for breakfast is a bit pricey.

Plussat: Close to my sporting event

Plussat: Staff at the reception very courteous and friendly, other staff were equally friendly. Services were prompt and well delivered in a business manner.

Miinukset: For the price charged and the location of the hotel, Electric Kettle for Tea or Coffee in the room should have come as part of the package.

Plussat: The staff was very helpful and friendly--very nice to work with. Breakfast was expensive, but convenient and good.

Miinukset: Closet too shallow. Internet access charges way too high.

Plussat: The fresh orange juice maker

Miinukset: It's strange to set am1100 as the check out time from such high class hotel. But, it does not really a requirement to be strictly followed. Hotel still allows me to stay until pm1300 free of charge

Plussat: Easy fot find, free parking, good value

Miinukset:

Plussat: This is a typical "Holiday Inn" hotel and very functional.

Miinukset:

Plussat: I AM A FREQUENT USER OF THIS HOTEL AND THIS VISIT CONFIRMED MY INTENTION TO STAY HERE WHENEVER I AM IN AACHEN

Miinukset:

Plussat:

Miinukset: There was only a shower in the bathtub, i could not get a bath becauce i could not enter the bathtube.

Miinukset: I never watch TV in that hotel but I was woken up by TV alarm at 2 am in first night. I went to reception but staff had no any apology. Very bad feeling. Isolation is not good. Even put ear plug on, I can still hear noise from other room. In the next night. I told to staff I need to reserve a Taxi for at 8 am tomorrow. He said there will be always a taxi in front of hotel. No reservation needed. On that day, I went to Taxi in front of hotel, and the driver told me that he has been reserved by the other room number. And I am late for my meeting. Very bad experience.

Plussat: The customer service was perfect. Breakfast was amazing and the location was superb. Close to everything, clean and safe. Loved my stay!

Miinukset: Nothing I could think of

Plussat: breakfast fulfill standard 4 stars hotel, and good hotel location

Miinukset: bed mattress is too soft

Plussat: the Hotel is very nice big enough and located in the center of Aachen city. quiet

Miinukset: no

Plussat: Close to the touristic and shopping area.

Miinukset: Seeing drunk people in the main street.

Plussat: The staff, although quite young, were extremely attentive, helpful and professional. Food was very good with a lot of local specialities - not just bland international hotel food - and we were happy to have dinner as well as breakfast in the hotel, rather than looking further afield.

Plussat: Thelocation and sona

Miinukset: No microwave in the room

Plussat: Convenient walk to Christmas markets. Quiet and comfort for rest.Cordial and helpful staff. Great to have parking onsite.

Plussat: An extra bed was arranged as required, and the room was clean and tidy. In addition, the bath room was wide and clean enough - 1 bath tub and 1 shower room. A pot was very helpful. Also, my kids were happy with stuffed toys presented at the reception.

Miinukset: If breakfast were included in the room charge, that would be much better. Though "Early Bird Breakfast" (free of charge from 4 a.m. to 6 a.m.) looks nice service, it is not practical for family tourist.

Plussat: The staff are friendly, accommodating, and multi-lingual. The location is perfect for making day trips into Holland and Belgium and to larger cities like Cologne and Dusseldorf. The breakfast is amazing and well worth the price. The rooms are not spacious, but they are very comfortable and clean.

Miinukset: The extras: breakfast, internet, parking, can add significantly to the overall price.

Plussat: Easy access to town; nice and clean rooms.

Miinukset: The hotel should make it clear that they do not provide parking - it initially appears that the hotel has own parking that is included in the price, but actually the guests use a public parking which needs to be paid separately.

Plussat: The kindness of the staff in how we were treated as guests.

Miinukset: We missed a swimming pool ;-)

Plussat: over all high quality of food and facilities in general

Miinukset: bed pillows where a differrent shape from uk

Plussat: nice breakfast room was a little small but just rite bathroom was tiny

Miinukset: bathroom was small

Plussat: The town was very nice and people were very friendly, shops and restaurants are also very nice.

Miinukset:

Plussat: Room was clean and fairly large - even had a bath tub! The bed was comfortable. Staff always is very friedly! Keep it up! The house itself is somewhat... aged but has been renovated inside

Miinukset: You need to take the car to get into town

Plussat: Nothing much this time, maybe the free parking.

Miinukset: We arrived at 19h00. We booked a superior room. When entering our room, we noticed that the bed had been slept in and that there were dirty towels on the bathroom floor. We went back to the reception and confronted the receptionist with the situation. We were offered a smaller 'comfort room', which we declined since it was way cheaper than what we payed for the superior and we would not get any money back. We were then offered to be put in a different hotel, since there were no more superior rooms available. This was no option, since we chose the Art Hotel for its location near where we had to be in Aachen. We then were put in an outdated room with the same size as a superior room but with an interior that seemed to be taken out of the '60s. Nice detail: this room had been used aswell.. there was an invoice of another guest just laying on the desk.. for the same dates as us. So how come the room was vacant? We don't know.. As gesture, we were offered free breakfast the next morning. The next morning we used the breakfast facilities. Let's say we were glad it was free, because we would have felt robbed to pay for it, as it was kind of disapointing. Then, the receptionist was glad to tell us that the breakfast was not included in our price, but that we could get a discount of 4 euros because of the inconvenience upon arrival. We firmly corrected her by pointing at the fact that we were offered FREE breakfast. She replied that she would check things. Upon arriving at our room again, the keycard stopped working.. All in all a very disapointing stay. We have stayed here a dozen times, but this was most definitely our last. Surely in times where COVID19 is still a major issue, hygiene has to be a number one priority. It's utterly hypocrit to let guests wear facemasks, but then put them in rooms that were not cleaned.

Plussat: Everything was very clean and the staff was very friendly.

Miinukset: The location is good for people who come by car. Otherwise it’s a bit of a walk from the train station.

Plussat: First class service

Miinukset: NA

Plussat: parking - safe and close to hotel. Venue dealt very well with the exceptional circumstances of covid.

Plussat: Size of our room, clean and great protection during the corona situation, very friendly with great service

Miinukset: The most of their guests are workers...they leave between 5:30/6:00

Plussat: bus stop nearby, beds are really good!

Plussat: The swimming pool and sauna were good. The breakfast was very very good!

Plussat: We had a very comfortable room for the price we paid. The staff is really nice and helpfull and the welness facility is great. Quiet environment and good bus comminication with the center of the city.

Miinukset: The parkinglot is a bit small. We had difficulties to park the first night even outside the hotel.

Plussat: Comfortable room and reach breakfast, excellent value for money.

Plussat: Generally well appointed and comfortable Good friendly service.

Miinukset: Like many European hotels the pillows were much thinner and fewer than the British are used to

Plussat: The stafff were very friendly and helpful and the food was good - the best breakfast buffet we have ever come across!

Plussat: Erittäin siisti ja viihtyisä pieni hotelli esikaupunkialueella. Hotellissa olisi ollut sauna ja allasosastot, mutta valitettavasti aikani ei tähän riittänyt,

Miinukset: Hotellin sijainti saisi olla ehkä lähempänä keskustaa. Matkaa on n. 3-4 km keskustaan, mutta bussilla toki pääsee hyvin keskustaan ja pysäkki on aivan hotellin kulmalla.

Plussat: christmas market

Miinukset: the breakfast in hotel far to expensive

Plussat: Design

Miinukset: Food was average

Plussat: Sleep

Miinukset:

Plussat: size of room - large. wifi available. position - near bus route to city.

Miinukset: The price of breakfast. Around 26 euros for two - slightly high for the buffet.

Plussat: Pool, service at breakfast

Miinukset: Lack of full-length wardrobe space

Plussat: Breakfast was good, spacious

Plussat: Kim the receptionist was very helpful and the staff did there best under a tough situation with the COVID restrictions. I give them all a 10+ fro their commitment.

Miinukset: Not being able to smoke in my room

Plussat: Ilmastonti

Miinukset: Pesulapalvelut

Plussat: Rauhallinen paikka ydinkeskustan ulkopuolella sopi meille. Aamiainen oli runsas ja monipuolinen.

Plussat: Tavallinen ja hyvä aamiainen, sopivasti valikoimaa. Huone oli kadun puolelle, mutta täysin hiljainen. Sänky oli hyvä, samoin suihku ym. Erinomaiset tuotteet (shampoo, hoitoaine ym).

Miinukset: Turvasäilö ja kylmäkaappi puuttuivat.

Plussat: Even the restriction because of cov19. The staff make the best from the disaster situation. Good guys.

Plussat: Able to park, no hassle.

Miinukset: Staff were unprofessional, but this is a management issue, if the management is professional; so would the staff. The toilet remained dirty despite asking for it to be cleaned. For a new building, the room was tired and worn out.

Miinukset: I think the propety was not clean

Plussat: Considering that this is rated as a two star hotel the services are excellent. I was facilitated with early check in and provided a very reasonable late check out facility that I availed of. Most important of all is this hotels excellent staff who are welcoming and resourceful. They were communicative and welcoming, friendly and professional. Finally the hotel is very near the railway station and there is a plentiful supply of reasonably priced taxis.

Miinukset: This is a budget hotel and the facilities are consistent with that rating.

Plussat: All the staffs are very friendly

Miinukset: There is no water boiler in the room but can get free hot water from reception in any time

Plussat: Very basic, clean room in a great location with nice staff. Just what we paid for.

Plussat: Aamiaisen valikoima oli runsas. Sijainti rautatieaseman ja kaupungin keskustan läheisyydessä erinomainen.

Miinukset: Huoneen WC oli ahdas jopa normaalikokoiselle. Liikenteen äänet kuuluivat kohtalaisesti.

Plussat: Staff were friendly room was adequate

Miinukset: No parking for a van 2.6 meters high room was small and bathroom tiny but at the end of the day it is a budget hotel

Plussat: Ystävällinen henkilökunta. Parkkihalli. Koiraystävällinen. Aamiainen on, Saksan keskitasoon nähden kuitenkin ehkä hieman vaatimaton.

Miinukset: Kulunut ja jo hieman nukkavieru. Majoittujan tulee olla hoikassa kunnossa kyetäkseen toimimaan huoneen saniteettitiloissa. Hotellin välittömässä läheisyydessä ei ole puistoa tms., minne koiran kanssa pääsisi nopeasti.

Plussat: Siisti huone. Hyvä (maksullinen) parkkihalli. Kävelymatkan päässä keskustasta.

Miinukset: Huono tyyny.

Plussat: Lähellä rautatieasemaa. Hinta/laatusuhde hyvä.

Miinukset: Liikenteen melu oli kova. Vähän liian kaukana keskustasta.

Plussat: location

Plussat: The reception staff was friendly. However, the kitchen staffs are the opposite.

Miinukset: The walkway between rooms are quite dull and the wall in the room has some scratches. To stay there alone is quite spooky.

Plussat: Friendly staff.

Miinukset: One person for check-in who also answered all kinds of phone calls. So it took a very long time. Room was not very well cleaned and there was a strong urine smell. Extremely small bathroom.

Plussat: Exellent position to visit the Historical part of the Town. Easy and fast approach from road network. Practical and effective facilities inside the Hotel.

Plussat: It was ok but should be better for the cost.

Plussat: Todella siisti huone, suihku ja wc. Hotellin sijainti oli erinomainen, lähellä rautatieasemaa ja bussipysäkeitä. keskustakin oli vain kävelymatkan päässä.

Miinukset: Henkilökunnan hieman nihkä suhtautuminen englanniksi palvelemiseen.

Plussat: clean, tidy and comfortable

Miinukset: bathroom could of been slightly bigger

Plussat: Fairly convenient for the station. Bigger than I personally like, but it was fine, really. Staff quite friendly. Good breakfast. No problems. Recommended.

Miinukset:

Plussat:

Miinukset: Bathroom was very small, but expected for this price hotel.

Plussat: very courteous reception staff

Miinukset: cigarette stub marks on carpet (though I had asked for non-smoking room)

Plussat: Good location, good hotel and good rate - made for a good weekend

Miinukset:

Plussat: Reception desk staff helpful and friendly. Hotel location excellent for centre of Aachen, and for business location we were visiting

Miinukset: Room was clean, but odd bed with no mattress protector sheet. Some of décor looked quite recently refurbished, but the wallpaper on one side of the room was damaged. No tea/coffee making facility in room, and no complimentary water. Zero information on how to use the spa facilities in the room (nothing even on where they're located!) - I would have asked at reception, but would not have had time to use anyway. Breakfast is nice enough, but pricey at €22.

Plussat: Very relaxing setting and accommodating our large group of 10 persons wasn’t a problem at all

Miinukset: No irish coffee or calvados available on Sunday evening

Plussat: Excellent friendly and helpful staff. Good size rooms. Superb restaurant and breakfast.

Miinukset: Will come again so nothing I would change

Plussat: Hyvä aamiainen, siistit huoneet.

Miinukset: Huone jo vähän vanhanaikainen. Aamiaisella henkilökunnan palvelualttius heikkoa. Kahvia sai odotella pidemmän aikaa..

Plussat: Nice historical building.

Miinukset: Curtains and furniture getting dated and worn.

Plussat: Hotelli on hyvällä paikalla ja siellä on myös erinomainen aamiainen.

Miinukset: Hotellihuoneessamme oli varmasti kosteusongelma. Ainakin ko. huone ja sen ilmastointi kaipaa remonttia. Samoin Spa/uima-allasalueella "ilma oli raskas".

Plussat: the feel of the old times, the comfy beds, the nice staff, a beautiful spa with pool, a short walk to the city center and they offer a very good breakfast, have an amazing, comfortable old bar ( just this makes you want to stay there) and an astonishing good restaurant

Miinukset: after 20 years it needs a bit of repair and freshening up around the guest rooms (around the edges: curtain holes, new hangers, torn wallpaper... )

Plussat: The calm quiet environment, courteous efficient staff, lovely breakfast. Very genteel.

Miinukset: Needs a bit of TLC & some paint but please not a total makeover. We would love to stay again.

Plussat: The location and the spa. The breakfast was ok.

Miinukset: Very old rooms, noisy ventilation,bad smelling towels, mattresses where you sink, and we where bothered by the mold smell everywhere... the list can go on. We will definetly not return never here.

Plussat: Fairly nice location not far from the centre of the city

Miinukset: The breakfast room is very crowdy, most likely due to too many non-guests in the hotel are invited for breakfast. Hotel guests should have some sort of preference.

Plussat: It was a great relaxing experience away from the crowd.

Miinukset: Nothing.

Plussat: the ambiance and spa facilities

Miinukset: the room (deluxe) was separated from the adjacent room by a single door so that we could hear our neighbours literally talk.

Plussat: Great facilities, good food, and attentive service. The hotel is in a great location, and is spotlessly clean.

Miinukset: The rooms are very hot, and even turning the thermostat down doesn`t appear to have much effect on the room temperature. The high room temperature makes it difficult to sleep.

Plussat: Excellent service with very helpful staff, and a delightful restaurant with an superb breakfast. Very central location and nice park surrounds.

Plussat: relaxed atmophere, excellent service

Miinukset:

Plussat: Excellent staff, very helpfull. wonderful spar ,with pool, rooms very comfortable,

Miinukset:

Plussat: Extremely comfortable and high quality Hotel. Excellent value.

Miinukset:

Plussat: perfect spa!

Miinukset:

Plussat: excellent dinner excellent service, good location.

Miinukset:

Plussat: Nice breakfast, friendly staff, spacious room, bed was large with a large comforter not 2 single ones like usually you get in Germany and quite comfortable.

Plussat: The best thing of all was breakfast, a wide choice of really good food. The location suited us well, only less than 10 min. walk from the centre. Nice and helpful staff. Spotless place.

Miinukset: Television for some reason didin't work.The room and the bed were a little too small. Just right for a night long stay.

Plussat: Great value for money, good breakfast included, room and bed were fine. It's a 15 minute walk to the city centre and a 20 minute walk from the railway station (but expect some sloping streets). Very friendly and helpful staff.

Miinukset: The keycards both failed and had to be reset. I don't have any other complaints and for this price we were very happy with our stay.

Miinukset: the hotel offers private parking, but for specific cars. they should specify this better. because I had an ordinary category B car from the car rental companies and it didn't fit in the garage I had to park the car about 600 meters away.

Plussat: Efficient heating. Good furniture and lightning. Overall excellent experience.

Miinukset: Everything was good.

Plussat: The hotel is conveniently located near the city center of Aachen.

Miinukset: This is a training facility for hotel staff who are very abrupt with their guests. Though appreciative of the effort, they obviously do not get guidance. Parking facilities could not be booked and were full so that I had to use a public parking (though it was suggested it was private). Rooms are stuffy, show obvious signs of 'wear and tear' and the bed was absolutely horribly hard. We did not sleep at all. Hotel bar and restaurant are not up to standard either. And WiFi is slow and not available all through the hotel.

Plussat: Convenient for city Excellent breakfast

Miinukset: No tea/coffee in the room

Plussat: Fresh design, good location, friendly and helpfull staff. Value for money.

Miinukset: matress a little hard.

Plussat: We liked the layout of the family suite, which consisted of two connecting rooms, each having an en-suite bathroom with both bath and shower. The breakfast buffet was great and the staff were helpful. It was not far from the city centre and we enjoyed visiting the Christmas market and cathedral.

Plussat: The helpfulness of the staff was the overriding experience with the excellent breakfast.

Miinukset: Ther is nothing I would strongly enough to raise

Plussat: Hyvä sijainti ja huone ja sänky ok ja palvelu oli hyvä

Miinukset: Ei

Plussat: clean comfortable hotel, well situated. staff are helpfull and friendly. we have stayed there 4 times in the last two years while traveling in germany and would recomend it,

Miinukset:

Plussat: staff

Miinukset: rooms bit small

Plussat: Not far away to center of City. You can walk to down-town.

Miinukset: Not possible to park in hotel garage, because out-of-date garage sistem - useful only for small cars!

Plussat:

Miinukset: space of room is not enough for twinbed

Plussat: Extremely friendly staff!

Miinukset:

Plussat: Location

Miinukset: Noise

Plussat: Very good location, easy to reach and close to the city Center.

Miinukset: Facilities in annex building a bit worn, e.g. carpets and sanitary hardware.

Plussat: Take the #33 bus to get here at stop Buschhausen.

Miinukset: Location was a bit far out from the city center.

Plussat: Nice swimming pool and sauna, large rooms , good food , nice staff

Miinukset: nothing to not like

Plussat: Nice, cosy room, warm and clean. Variable and tasty breakfast. Swimming pool.

Plussat: Very friendly staff, for us 1 staffmember was able to speak quite good dutch. However i do speak also German, she helped us in dutch. Some problem in the shower was very quickly fixed (it was not possible to hang it as the holder was broken) and we got some discount on the breakfast also. Good busconnection, busstop right at the hotel exit. Make sure you check what busstop to get out on the way back, when we took the same line back, the last stop was 1 more early than the one in front of the hotel. Must have been temporary. Free parking (but only on the street)

Miinukset: Glory days of these hotel were some time ago if you see the whole setup of the hotel, but you can see it in the photos here in booking.com. Parking only on the street (but free)

Plussat: next to bus stop , free parking

Miinukset: very old , overpriced , unpleasant feeling inside , poor English , cold in the room , expensive for this standard , room very old .

Plussat: The rooms on the top floor where excelent, clean and big

Miinukset: one of the beds quieked, the food in the Bistro was very simple

Plussat: Nothing

Miinukset: Room smelt of dog and was disgusting. Blocked noses all night due to pet allergy. tv too high and too small. Parking terrible. Receptionist had no idea in which direction lay the town centre!!!!!

Plussat: convenient location;reasonable accommodation;fairly clean

Miinukset: directions on google poor;advertised swimming pool not working;wifi not working;food expensive;no atmosphere

Plussat: Staff members were really nice, helpful, friendly... simply amazing.

Miinukset: bathroom, expencive breakfast

Plussat: We need a hotel to stay for 3 days, during our daughter moving to a student camp in Aachen. We got everything we need for a reasonoble price.

Miinukset: No

Plussat: The family room was really good.

Miinukset: The pool was not as we expectet.

Plussat: Friendly and co--operative staff

Miinukset: Somewhat rundown air especially in the public areas - swimming pool dirty and uninviting.

Plussat: Everything except the bath.

Miinukset: The bath, though clean but a bit hard to use without having to spill water on the floor. A bath with shower curtain or shower unit could be better.

Plussat: Cleanness of the hotel, attitude of the staff.

Miinukset: The swimming pool seemed to be a little bit dirty.

Plussat: Clean, good food, quiet.

Miinukset: There were no rubbish bags

Miinukset: If another guest flushed the toilet in any other room, I would wake up every time. Plumbing is located in very thin walls next to the bed.

Miinukset: I got a room next to the elevators. The noise from the elevators kept me awake half of the night.

Miinukset: super noisy facing busy street. small room, small bathroom.

Plussat: very clean and spacious room and comfy bed!

Miinukset: the shower was dripping a bit of water on the floor

Plussat: Hyvä aamiainen

Plussat: Nice, renovated room, very clean. Very good breakfast. The staff is very nice, helpful. They made us 2 invoices for the room, split for our companies. Very fast services. I will surely go back.

Plussat: a very good location,very nice room and a very good breakfast

Plussat: The fresh, clean room, lobby, and dining room...and the pleasant, helpful staff.

Miinukset: ...There was nothing to not like !!

Plussat: The pictures of the hotel do not do it justice. It is very close to the city centre and yet very quiet. It was good value for money, clean with good sized room. Staff were very helpful and provided a lacal street map. Parking on site was a bonus. Would stay again.

Plussat: The location was good

Miinukset: Upon arrival, our booking had not been received by hotel - staff confused. Fortubately there were rooms available. Bathroom had no soap in container. Staff appeared to have little local knowledge. Staff lacked training & supervision,

Plussat: the single room was nice, and the bathroom was large. i also liked the pattern on the carpet in the hallway.

Plussat: Good

Plussat: It was near the train station and Aachen

Miinukset: It needed remodling!! The carpet was bad.

Plussat: The friendly staff and the excellent location.

Miinukset: The room is a bit hot when we first got in and when we closed the window because of rain. Air condition seemed not work well.

Plussat: The member of staff who booked us in was very efficient and also very helpful. The breakfast was very good value and well presented. The hotel is in a nice area and well positioned for visiting the centre of Aachen and excellent value for a city hotel.

Miinukset:

Plussat: Easy access to Aachen city centre (walking). Excellent choice from breakfast buffet.

Miinukset: Evening meals service was very poor because of insufficient staff in kitchen. It took over 30 minutes between courses.

Plussat: Clean atmosphere, Friendly staff, Room with sun light and desk and chair

Miinukset:

Plussat: Great location, and excellent price.

Miinukset: The beds were hard and pillows very thin.

Plussat: Room clean, shower very good. Good value for the price. Breakfast, fruit, tea and coffee, savoury and sweet for on bread, fruit, milk, yoghurt, boiled egg, cornflakes. Please note you must order breakfast, the night before

Plussat: Clean place, very "staff optimized" (I arrived after 10pm and usually left before 7 so that I basically never met a member of staff), arrival was easy - key in lock-box. It is a VERY basic accomodation - quite good for the price!

Miinukset: Shower head was somehow... aged... Right next to a large street and near central train station. Big construction side outside which I never saw beign worked at (luckily...)

Plussat: Hyvä sijainti. Yleisesti siisti. Parkkipaikkoja hyvin hotellin lähettyvillä. Iso ikkuna, jonka sai monella tapaa auki.

Miinukset: Huone oli todella kuuma. Huoneistossa oli pieni tuuletin, mikä ei kuitenkaan toiminut. Huoneesta puuttui minibaari, jota oltaisiin kaivattu eväitä varten, kun ei aamupalalle ehditty kiireellisen aikataulun johdosta.

Plussat: As the name tells correctly: here you get a best price for a good value. Of course the hitel is very basic, but it's quite clean, TV, quiet and the staff is friendly.

Miinukset: Everything was fine.

Plussat: Vaatimaton, siisti, hyvä sijainti lähellä keskustaa.

Miinukset: Ei valittamisen aihetta.

Plussat: Very close to Aachen Hfb, clean and very good value for your money.

Miinukset: Non applicable

Plussat: very close to the station,pretty,quiet

Plussat: Cleanliess and location were perfect. If you could only have WiFi or at least internet connection...

Plussat: Proximity to Hauptbahnhof and to city centre

Miinukset: No

Plussat: The facilities were very nice and the room comfortable.

Miinukset: Not as welcoming as I had anticipated.

Plussat: Great hotel; inexpensive, small but efficient, and conveniently located to the Hbf and the city center.

Plussat: Good location, cheap parking nearby, very welcoming staff, quiet soundproffed rooms.

Miinukset: Beds were on the soft side, mini-bar does not include fridge but consists of nuts, crisps and a bottle of sparkling water.

Plussat: small and quiet hotel well located close to the train station, not too far from center. Effective and kind staff. The double room was spacious comfortable and clean.

Miinukset: We did not try the breakfast.

Plussat: Close to the railway station, clean, helpful staff;

Miinukset: no

Plussat: nice bathroom, nice staff

Miinukset: small room, not enough clean

Plussat: Location is great and staff very friendly. Breakfast was okay.

Miinukset:

Plussat: Staff, room, location for easy access to the old town.

Miinukset: Lack of veggie for breakfast, normal bacon sausages etc, and no pastries.

Plussat: Breakfast was simple, just few pieces of bread and cheese and eggs. The internet connection was horrible. I didn't expect that it was so bad that i couldn't do my work at the hotel stay.

Miinukset: Internet connection was horrible.

Plussat: Room facilities were excellent.Small room but very well organised.Staff were generally helpful

Miinukset: breakfast was a bit perfunctory/tired - could have been more imaginatively presented.Tea useless! Had to wait in reception for a taxi before we left - but got charged for a coffee while we waited - seemed petty.

Plussat: Good location, clean comfortable rooms, friendly staff, wonderful breakfast.

Plussat: The lady at the desk was very kind helping us to order sushi and pizza at our arrive, because it was late. She gave me good address for shopping in Aachen. It's easy to reach the Christmas Market by walk.

Plussat: The staff was super nice and the rooms very clean.

Plussat: The Staff was courteous, attentive and friendly. Very helpful and responsive. The room was small but clean. The hotel location was good - very close (walking distance) to city center.

Miinukset: The parking lot was a dirt lot - shared with another business. Access was controlled and you had to enter through a gas station/garage parking lot. It was small and filled quickly based on number of guests.

Plussat: It was a really nice hotel and a relaxing break. The staff were excellent, really helpful and welcoming. I would definitely consider going back next year

Miinukset: Nothing. It was faultless. Lovely and warm too

Plussat: Excellent value for money and interconnecting room, ideal for families.

Miinukset: None

Plussat: Everything except the parking : there is no direct access to the hotel and the parking does not look very safe because opened.

Plussat: Friendly staff, good location

Plussat: Sijainti keskellä kaupunkia

Miinukset: Aamiainen ei sisältynyt hintaan

Plussat: helpfulness and kindness of staff at Reception desk, variety of breakfast.

Miinukset:

Plussat: The staff at the reception desk couldn't have given us a warmer welcome!! Thank you very much! It made us feel comfortable straight away. The breakfast was fantastic.

Miinukset:

Plussat: Good hotel for normal price. Not far away from city centre.

Miinukset: Everything was ok...just Parcking was not free. But it wasn't so great problem.

Plussat: rooms, location

Miinukset:

Plussat:

Miinukset: place