Embassy Suites Atlanta - Buckhead

Nothing at the time. They are undergoing extensive renovations so when they are done it should be better.

After the first night we went down to breakfast early. They came in and made up our beds around 8. We hadn’t even moved our stuff for the cleaning staff because we hadn’t even gotten completely ready yet. So they only made one bed. We asked them to come back and do the room after we showered and left for the day because we knew we would need new towels etc. for the next day. The second night, our room was not made up at all. No one even came in to make the beds, empty the trash or refresh towels. They said we had to request that. I’ve never had to request basic housekeeping in a hotel, especially a supposedly nice hotel like this. The breakfast was fair. No cooked to order because of the Reno even though it’s still being advertised. During the evening reception, I got a “cup” of wine in a plastic Dixie cup. I took it to my room to drink and at the bottom was a piece of CHEWED UP GUM. Yes. Chewed up gum. Like someone used the cup as a trash and then she grabbed it to pour my drink in. Since it was a clear plastic cup I could see it. Thank God. I explained all this to the hotel, and they have an excuse for everything. We won’t be staying again.

Checkin was quick and easy

Updates are badly needed! Didn’t feel clean. Hair from the last guest still in the shower.

I liked the location of the hotel

The cleanliness of the hotel

Breakfast was poor

Ruth's Chris restaurant was wonderful. Great atmosphere, food was delicious and wait staff made the experience very enjoyable.

This was the worst experience at an Embassy Suites ever!!! The room had a musty smell to it when we walked in. The vanity and bathroom counter table legs looked like they had been kicked in and were not on straight. the shower had no hot water and the shower nozzle looked like it was about to fall off. Had to call front desk twice to get maintenance to come look at nozzle and hot water- took over 15 minutes to get hot water to our room. Additionally, at midnight music started blaring through the walls in our room waking us up. We called the front desk to report it multiple times. Got up and went and looked for the music ourselves and called the manager on duty after 45 minutes of listening to music from the floor below us. The lack of response of security and the rude response from the front desk when complaining about the mid night disturbance was mind boggling. We had to get up for work that morning and being awake in the middle of the night was unacceptable. We will not be staying here again!!!!