Embassy Suites by Hilton Atlanta Buckhead

It was close to the mall, and other places near the hotel.

It was very dirty, the shower head was broken. The paint was coming off the walls, to get to the breakfast and reception we had to use a freight elevator which smelled horrible! I was going to speak to the bartender and someone before me voiced their opinion and she was extremely rude. Telling the customer you saw what it looked like in the lobby and you still checked in. How were we supposed to know the conditions of the basement from the front desk area, the ppl at the front did express that it wasn’t the best time to come to this location but it’s too late we already paid. And there was no room at the other location. I have been staying with the Embassy Chain minimum twice a year for the last 4-5 years and this was the WORST EXPERIENCE EVER!!!!! Someone really needs to get in contact with me, the value that I paid was not equivalent to the service nor the atmosphere that I’m used to staying at The Embassy Suites!!!! I’m highly disappointed to say the least!!!!!

Location. The valet staff were awesome!

Valet parking only. Construction was loud. There were 3 elevators and at one point none of them worked. People were getting stuck on them. No signs were posted. Staff were very not accommodating. Had to call twice for toilet paper and it never came. I had to walk down and get it. Housekeeping didn’t take our dirty towels out and left us with a almost empty toilet paper roll. I have never been to an Embassy that poorly run.

the area

construction was underway and priced too high

The room and restaurant

Do to the remodeling of the building and construction only one elevator was working.