Basel hotellit lähellä Fasnachts-Brunnen

Plussat: Your people were terrific. We had an issue with lost luggage and our language inadequacy. Your front desk (Celia, Cecile and Miriam) resolved our problem.

Miinukset: nothing

Plussat: The staff were so helpful and friendly and with the ability to use the travel pass provided by the hotel to use the buses and trams, it was perfectly placed. This is the 2nd time I have stayed at the Spalentor and I will definitely return there.

Plussat: Bag left from previous stay already in room. Best breakfast. Awesome staff.

Miinukset: n/a

Plussat: This is an excellent little hotel: the bed was comfortable, the room was a good size, everything worked, it was clean, the breakfast was fine, the staff were helpful and friendly and the location was great. What more could one want?

Miinukset: Nothing. If there were any problems with the hotel, we missed them.

Plussat: I liked the location of the hotel, which was very near to a tram station, near the heart of Basel, yet very quite and airy. Reception was great and the lobby facilities were excellent including a pool table and fitness room.

Miinukset: Spalentor had very thin walls, people talking in neighboring rooms and hallway were very well heard, that was not an issue but should be mentioned. What I really didn't like was the comfort level of the room beds and pillows, as a heavy-built man (not in any extra-ordinary way however) I need and expect hotel beds to provide enough support and firmness for a good night's sleep, that was not the case here.

Plussat: Location and staff. And they gave us a fantastic room!

Miinukset: Is a bit noisy, both front and back

Plussat: Nice large room. Very comfortable bed. Excellent breakfast. Great location. Included Tram day passes, but most sites were walkable. Convenient to riverboat docks.

Miinukset: It was noisy at night if the window was open, but quiet with it shut.

Plussat: Breakfast was excellent with good range of hot and cold food.

Plussat: Location and Great personal

Miinukset: It was under construction and we didn’t know it in advance

Plussat: The beautiful garden where you could have coffee in the morning & wine in the afternoon. Rooms were quiet and comfortable.

Miinukset: Walk to city center might be a little long for some people, however, the tram is just across the street from the hotel. The tram is free when you stay at Hotel Spalentor.

Plussat: A comfortable, clean hotel, in a good position, with pleasant staff. The upgrade was much appreciated.

Plussat: Good location to reach the old centre on foot Decent room Airco Breakfast was good Private parking nearby

Miinukset: Rooms 107 and 108 - Pee on toilet wall! - Dirty weigh scale and floor in bathroom - Dust - Dirty desk (glas circles/ water stains/ fingerprints) - Hair in bed! And this is just the dirt visible to the naked eye. Imagine how unhygienic these rooms are. - Heavy blankets in hot summer 38 degrees - Extra big bed = 2 beds that move apart on the slightest touch Also I could literally follow the conversation in the bathroom next door, so very thin walls. On making remarks about the filthy room at the desk the same night (in a nice way), the girl said she would make a note. She did not offer to solve or anything else and made no excuse. I was speechless. Left unsatisfied, the next morning I tried again, nicely but more firm, with a different girl. She only said 'oh sorry' and that she would tell the cleaning ladies. Speechless again. Any other 4 star hotel would have offered sincere apologies, another room, to send someone to clean, something on the house or a bit of discount. It's the principle that counts. Now you can add this bad review to the rest of your bad reviews. And for the record: 99% of my reviews are super positive. Not worth €130 per room/ per night Not worth 4☆ (yes, I know cleanliness has nothing to do with the star rating, but it should!)

Plussat: Service was exceptional. Our family room for three persons was huge! The breakfast was also wonderful!

Plussat: We liked the whole experience -- comfort with a wonderful view, outstanding breakfast, excellent greeting when we arrived with much tourist/local information, cleanliness, staff attitude.......... Easy walking to the Old Town and even to our rivercruise launching dock.

Plussat: Sijainti oli todella hyvä. Kahvi oli hyvää. Huoneessa oli kaikki tarvittava ja se oli siisti.

Miinukset: Käytävältä kuului kaikki huoneeseen, samoin yläkerran lattia narisi ja kuului hyvin. Onneksi naapurit olivat hiljaisia.

Plussat: Great Staff, friendly and helpful, Location is perfect, just a few minutes walk to the center.

Plussat: Wonderful staff, lovely hotel, in a quiet part of the old town.

Plussat: The staff was excellent and very helpful. Room was clean and comfortable.

Miinukset: Nothing. It was very fine.

Plussat: very close to the old center and the Rhine.

Plussat: Lovely clean and quiet hotel with a nice relaxed atmosphere. Staff very friendly and helpful. Breakfast choice was excellent. Location very good.

Miinukset: Nothing.

Miinukset: Room did not have coffee and tea making facilities. Wouldn't have booked if this had been known.

Plussat: Perhehuone todella tilava ja siisti. Iso kylpyhuone. Hyvät sängyt, hiljainen huone. Ystävällinen henkilökunta.

Plussat: The staff was kind

Miinukset: I paid for a hotel with a parking spot; I had to park my car in a public garage almost 1km far from it, during the night and pay for it.

Plussat: En syönyt aamiaista, joten en voi kommentoida sen tasoa. Sain ihan hyvin nukuttua ja sänky oli hyväntuntuinen, tosin hiukan kova.

Miinukset: Melu ulkopuolelta oli melko kova. Äänet käytävältä kantautuivat sisään huoneeseen.

Plussat: Rooms are clean and the location is relatively close to the center (10min walk) and in a nice neighborhood.

Miinukset: There was construction on site (new building right outside my window) with very loud noises starting at 7AM.

Plussat: Hotel is very close to old city and downtown , just 5 min distance by foot. Breakfast was quite satisfy and the ladies that worked at the breakfast area were so polite and in good mood. Singe room was small but nice and cozy

Miinukset: Receptionists had strict behavior with the quests. I can understand that might be a typical German or Swiss behavior but when someone is working at the reception should know some basic rules of social behavior such as to say a "hello"!! Room was clean but the linen after 3 nights wasn't changed.

Plussat: It was clean and tidy. A lot of light. Really nice.

Miinukset: One of the elevators wasn’t working.

Miinukset: The room was extremely hot...no air conditioning and the outside temp was 100 degrees.

Plussat: Lovely hotel in a beautiful historical building with a big, serene garden, very conveniently located in a calm but central area of Basel. Our room was spacious, comfortable, clean and very quiet. The staff were friendly and helpful.

Miinukset: There was only one cushion per person, but we got more when we asked, so no complains here!

Plussat: The staff were so helpful and getting to know them was so nice. The breakfast was excellent and great value for money, as most restaurants and eating out is very expensive.

Plussat: Super clean and next to the old town.

Miinukset: Only one very soft pillow. A bit too soft. The mattress was very soft too

Plussat: Clean room, delicious breakfast , great stuff

Miinukset: -

Plussat: It is different from other hotel, and it’s a charming place to stay. I would book this hotel again.

Miinukset: None at all!

Plussat: Only 7 minutes’ walk to the University of Basel, the staff is friendly and the room is clean

Miinukset: Near a construction site where very loud noise is made since 7:00 am! No air-conditioning

Plussat: Mukava, viihtyisä hotelli rauhallisessa ympäristössä. Iso kokoinen huone, kaikki tarvittavat on. Hyvä ja iso kokoinen sänky. Erittäin puhdas. Hinta on todella halpa

Miinukset: Meille jäi kannettava huoneeseen. Henkilökunta olisi voinut heti soita ja kertoa asiasta. Onneksi emme keretty lähteä kaupungista pois ja itse huomattiin konen jäävän hotellille!

Plussat: Everything

Miinukset: None

Plussat: Location was important for us we didn’t have a car. Also enjoyed not having to buy tickets for transportation around city.

Miinukset: Nothing it meet with all my expectations for a lovely stay.

Plussat: Convenient, central, functional. supportive staff, well connected, good breakfast

Plussat: Near the train station which was great. Traveling card food public transport included, make things easier. Friendly staff. Bowl of apples in the hote late at night when nothing's open.

Miinukset: Noise in the room! It seemed to come from the ventilation system, which made a pretty loud noise like every 5 mins. I turned the ac off, but the noise still came! Staff was very helpful and just gave me a new room right away, far away from the other room. However, the very same noice was in the new room! But in that room not as loud, so with ear plugs I could sleep and not be disturbed. Breakfast- very few non animal options! If you're a vegan you get to eat bread with jam and fruits. No soy milk for coffee or cereals.

Plussat: Nukuin hyvin

Miinukset: Aamiaishuone ahdas, leivät menivät vähiin, vihreää teetä ei ollut eikä saanut 1. päivänä, toisena aamuna sitä löytyi pyytelyn jälkeen

Plussat: Price, location, room was clean, bed comfortable

Miinukset: Receptionist who checked me out and the lady at the breakfast were not friendly. The breakfast variety was poor

Plussat: Very nice hotel, conveniently close to Basel Main train station with very friendly and helpful staff

Miinukset: all was fine

Plussat: The breakfast was excellent and the bedding was very comfortable. We also enjoyed Swiss cleanliness throughout. The room was very quiet. Did I mention the feather pillows?

Miinukset: We asked for a black tea-bag for the room (there were herbal affairs available but I'm British and it was tea-time). We were told it was not available in the rooms and were told to go and order it in the bar!! I made do with a coffee.

Plussat: Breakfast not included and too expensive in hotel - other options nearby. Staff generally was very helpful. City travel card quite useful for getting around!

Miinukset: Took a long time to check in - more than 25 min (& we just wanted to leave our bags)

Plussat: Sänky oli todella hyvä. Henkilökunta erittäin ystävällistä. Hotellista sai ilmaiset raitiovaunuliput ja sateenvarjon lainaksi. Sijainti erinomainen.

Plussat: The location is close to the excellent transit system in Basel.

Miinukset: Electrical outlets in Switzerland tend to be difficult to use without a special adaptor.

Plussat: I love the concept of this hotel. Everything was great apart of noise which woke us up with drilling at 8.00!

Miinukset: Noise of construction. Don’t get rooms 61-65 for some time due to noise

Plussat: Modern hotel very comfortable, quiet, close to SBB and Trams/buses, get the Basel Card at the hotel which gives you unlimited city transit for free.

Plussat: Location, very modern setup, big comfortable toilet, perfect room for traveling with friends

Miinukset: Clima control in the room was not very good, room was too hot

Plussat: Nice warm ambience and very warm people.

Miinukset: If there was a vending machine on the location of the property.

Plussat: loved the bed and the bathrobes

Miinukset: can't think of anything

Plussat: It has fulfilled all my expectations. I was very happy with this choice for Basel

Plussat: Location is very easy to find from main train station; staff is very friendly and helpfull; premices are very clean and comfortable; possibility to use kitchen or to order breakfast; surrounding is peaceful and green.

Miinukset: -

Plussat: Near train station SBB Staff lovely and friendly and happy! Quiet pretty harden area Liked being able to use a kitchen, make tea or drinks etc

Plussat: Great room, great view, great location. I have been there several times and I am happy to visit the place again.

Plussat: Very clean room and restroom. Proximity to train station Located in a beautiful and quite street Friendly staff

Miinukset: Breakfast was good but not included in the price.