Basel hotellit lähellä Wildt’sches Haus

Plussat: Modern, clean hotel, well located and good value for money

Miinukset: Check-in a little slow

Plussat: Everything ordered for breakfast in the bag delivered to my door - no coffee capsule though. Great views, centrally located hotel, big shower, option to use "rain shower" or normal one, lighted magnifying mirror (youd be surprised at what you discover) ;), pretty large desk to work from (main travel reason), great wifi connection for multiple devices (had 4 on me), big tv (dont expect a huge selection of channels).

Miinukset: One of the reasons I came back to this hotel is to support them during CoVid19 - however I must admit, that while the hotel is still great, I believe they opened a week too early. Restaurant and bar closed. Forced to raid minibar (it was included last time I came, hope it is now too). The check in receptionist had me fill out a list in order to get breakfast (included in my booking) delivered to my door this morning. I could choose what I wanted and the time to be delivered to my door. Being that the agreed time came and went, I called reception. They picked up the phone as if I was calling externally. You'd think they'd know its an internal call. When asking about breakfast, the receptionist was very apologetic about them being alone at reception and that they dont normally serve breakfast but every guest gets a lunch box instead upon departure. okaaaay....weird. Did get what I ordered though, almost double the quantity I ordered, delivered to my door not even 10min later. Great service there! :) thanks for that! Main downside: only 1 coffee capsule in the room / no milk and I had asked for coffee with breakfast. No further capsule included in the bag. For a non morning person, essential need. Surprised to have gotten plastic cutlery, but I guess the assumption is to take away.

Plussat: Stay in good location, easy access, great view of the city

Miinukset: Nothing

Plussat: The view, the location, helpful staff. Free travel around and free minibar!

Miinukset: Bar rouge connected to it, thought there would some kind of discount or something for going in. Pillows are to soft.

Plussat: The location, service and breakfast was exceptional! The receptionist who assisted us provided service of which exceeded our expectations.

Miinukset: Air conditioning was not functioning well, given the time we were there was 30 degrees heat.

Plussat: I got an offer to upgrade the standard room which I booked to a business room with 50% discount. This was a good choice. The business room gave me more space, and more luxury and above all, free use of mini-bar and of executive lounge. The lounge has a fabulous view over the city and has free drinks and food all day. The food in the restaurant is also very good.

Miinukset: The hotel is rather expensive...

Plussat: Very clean, friendly and helpful staff, pretty room.

Miinukset: Double room was prepared for one person (2 towel set and bed covers size for one, torn bed sheets...)

Plussat: Aamiainen oli erittäin hyvä ja se tarjoiltiin miellyttävässä ja avarassa aamiaishuoneessa. Henkilökunta oli oikein ystävällistä. Huoneen minibaari oli ilmainen ja saamamme Basel kortit olisivat mahdollistaneet ilmaiset raitiovaunumatkat keskustassa. 11 kerroksessa sijaitsevassa huoneestamme oli avarat näkymät yli kattojen.

Miinukset: Huone oli niin ahdas, että sängyn toiselle puolelle ei mahtunut toista yöpöytää. Kahden hengen huone vastasi kooltaan yhden hengen huonetta. Suihkukaapista vuoti vettä ulos.

Miinukset: previous night i mentioned that as i had an early wake up to go to airport i could not have breakfast but only needed a coffee which receptionist kindly mentioned no worries that will be free of charge. Next morning the new receptionist charged me for it even do I mentioned what the previous receptionist told me.

Plussat: Location , friendly staff, great facilities

Miinukset: The bedding was not clean and had stains on it. Even after I asked them to changed, the bedding still had the stain :(. Also the bedding was ripped on the sides. Plus the pillows are not comfy at all. I got stiff neck in the morning

Miinukset: Bowl of soup took over n hour to arrive

Plussat: Everything about the property was amazing. Staff was friendly. Rooms are amazing. The hotel is very clean and smells amazing and it’s in the perfect location. Ideal for everything you need to do.

Plussat: Awesome room, bed, location. Best value option I saw in Basel.

Miinukset: I couldn't get onto the wifi with my android device

Plussat: As a returning customer and with all the travel restrictions at present they went out of their way to make sure all was good.

Miinukset: Had to request for additional coffee in the morning. Drinks at the bar across the street seemed to be a bit higher than I would have expected

Plussat: Free tea & towel, good location close to the train station

Plussat: The atmosphere in the hostel is really fantastic, the staff is friendly and helpful, the price is very reasonable, the rooms are very clean, and there are plenty of facilities like washing machine and dryer, breakfast available for purchase, billiard tables, food and drink and ice cream and a very nice patio with garden.

Plussat: Location is great. Eight near the main station and a park. Appreciate the bike rental option.

Miinukset: Not enough cutlery. Staff was a bit stand-offish. As an American, I'm use to people in the service industry being more warm and friendly. Would have appreciated more information on what all was available. I learned while sitting on the toilet that there is a gym. Overall M the facility is nice and comfortable and I love the location. Would stay there again.

Plussat: Modern and clean. A good place to work from the café downstairs or the Co-Working space

Plussat: Clean. Good friendly staff. Good well equipped kitchen. Great shower. Comfy beds. V clean linen and blankets. Modern checkin system. Quiet and not noisy at night. Good Cafe place to hang out and meet other travelers. Great location close to everything and central Station. Free basel transport card. Lockers in the room.

Miinukset: I was in a dormetory and there was a very weird old man there too. He was creepy. I asked for a room change and was given one so that I liked. But I didn't like that old weird man in the room who seemed to be living there and didn't seem like a traveler.

Plussat: very clean bathroom and toilet clean kitchen late check in without problems very friendly stuff Basel card for free very googd equiped kitchen close to supermarket, market hall (good food from all over the world) and city center

Miinukset: noisy room (you hear everything from outside)

Plussat: Nothing besides the location

Miinukset: I had the absolute worst experience ever! I would never, not in a 100 hundred years recommend this place to anyone. I was arriving quite late, but didn’t think this was an issue as my reservation mentioned you could check-in 24/7. I got to the front door, but it was locked. There was a note that I should have received an email with an entrance code, so I went on their guest Wifi, but unfortunately no email. (The email only came through the day after... yay!) What I did find was another email of the reception to let me know that they charged my credit card. What for?! I wasn’t even there yet!Sure I could’ve guessed it was tourist tax, but still. There was no description, no nothing. There I was. Couldn’t enter and it was midnight. Luckily (?) another hostel guest let me in. Great... but I still had no clue in which room I was. I asked some people, nobody could help me out. “The reception closes at 10:30pm.” I started calling the phone number on the reservation. I called it 4 times, no one answer. Why have a phone number if you’re not planning on answering. Then I found another phone number via Google, same story. Then I left some messages via Facebook. Nothing. Not even the day after. No reply, no phone call back. Nothing! Is this even normal?! Basically if anything ever happens at this place, staff is unreachable and/or refuses to deal with it! Plus, everyone can freely walk in and out, because people let you in anyways?! It then took me another 30min to find someone that actually knew the late check-in keys are kept in the luggage storage. He went in and got my key. Note: this was another hostel guest! All good. I figured: I’m ok, I got inside, I’m in bed, let’s forget about this ordeal. The day after I’m outside all day. I come back at 10:30pm. My key card didn’t work. I couldn’t enter. Again. Same thing all over. Another guest let me in. Tried calling. I gave up after 1 try. Tried my key at my room, nothing. I had to knock until someone let me in. I was actually planning to have a drink, go out. I couldn’t because I couldn’t get back in. This hostel actually ruined my entire Saturday night. What a joke. On top of that, the lady that let me in, told me she had to let another guest in a few days before, because her key card also didn’t work. I’m all for making the world more digital, but please make sure your stuff works and there’s a back-up plan. I don’t think I’ve ever been as pissed as this. Also walls are as thin as paper. And don’t think people care about being quiet after 10pm. Seriously, customer service is unknown and the place is not safe. Do yourself a favor, maybe spend a few bucks more, but go somewhere else. Never coming back here. Update: tried filling a formal complaint through the booking site. Management was again unreachable. - Sorry, these guys are crooks. PLEASE, I beg you, go somewhere else.