Basel hotellit lähellä Schweizerisches Architekturmuseum

Plussat: Your people were terrific. We had an issue with lost luggage and our language inadequacy. Your front desk (Celia, Cecile and Miriam) resolved our problem.

Miinukset: nothing

Plussat: The staff were so helpful and friendly and with the ability to use the travel pass provided by the hotel to use the buses and trams, it was perfectly placed. This is the 2nd time I have stayed at the Spalentor and I will definitely return there.

Plussat: Bag left from previous stay already in room. Best breakfast. Awesome staff.

Miinukset: n/a

Plussat: This is an excellent little hotel: the bed was comfortable, the room was a good size, everything worked, it was clean, the breakfast was fine, the staff were helpful and friendly and the location was great. What more could one want?

Miinukset: Nothing. If there were any problems with the hotel, we missed them.

Plussat: I liked the location of the hotel, which was very near to a tram station, near the heart of Basel, yet very quite and airy. Reception was great and the lobby facilities were excellent including a pool table and fitness room.

Miinukset: Spalentor had very thin walls, people talking in neighboring rooms and hallway were very well heard, that was not an issue but should be mentioned. What I really didn't like was the comfort level of the room beds and pillows, as a heavy-built man (not in any extra-ordinary way however) I need and expect hotel beds to provide enough support and firmness for a good night's sleep, that was not the case here.

Plussat: Location and staff. And they gave us a fantastic room!

Miinukset: Is a bit noisy, both front and back

Plussat: Nice large room. Very comfortable bed. Excellent breakfast. Great location. Included Tram day passes, but most sites were walkable. Convenient to riverboat docks.

Miinukset: It was noisy at night if the window was open, but quiet with it shut.

Plussat: Breakfast was excellent with good range of hot and cold food.

Plussat: Location and Great personal

Miinukset: It was under construction and we didn’t know it in advance

Plussat: The beautiful garden where you could have coffee in the morning & wine in the afternoon. Rooms were quiet and comfortable.

Miinukset: Walk to city center might be a little long for some people, however, the tram is just across the street from the hotel. The tram is free when you stay at Hotel Spalentor.

Plussat: A comfortable, clean hotel, in a good position, with pleasant staff. The upgrade was much appreciated.

Plussat: Good location to reach the old centre on foot Decent room Airco Breakfast was good Private parking nearby

Miinukset: Rooms 107 and 108 - Pee on toilet wall! - Dirty weigh scale and floor in bathroom - Dust - Dirty desk (glas circles/ water stains/ fingerprints) - Hair in bed! And this is just the dirt visible to the naked eye. Imagine how unhygienic these rooms are. - Heavy blankets in hot summer 38 degrees - Extra big bed = 2 beds that move apart on the slightest touch Also I could literally follow the conversation in the bathroom next door, so very thin walls. On making remarks about the filthy room at the desk the same night (in a nice way), the girl said she would make a note. She did not offer to solve or anything else and made no excuse. I was speechless. Left unsatisfied, the next morning I tried again, nicely but more firm, with a different girl. She only said 'oh sorry' and that she would tell the cleaning ladies. Speechless again. Any other 4 star hotel would have offered sincere apologies, another room, to send someone to clean, something on the house or a bit of discount. It's the principle that counts. Now you can add this bad review to the rest of your bad reviews. And for the record: 99% of my reviews are super positive. Not worth €130 per room/ per night Not worth 4☆ (yes, I know cleanliness has nothing to do with the star rating, but it should!)

Plussat: The breakfast was good. We arrived toward the end of the breakfast time range, and some items were not refilled in the buffet. The service was very good.

Miinukset: We arrived late (about 9 pm or 21:00) due to a rescheduled flight from Warsaw. The outdoor temperature was very hot, and our room was only cooled with a small desk fan. We found a thermostat (?) displaying A/C; however, the room temp. did not cool. We also found labels on the windows which stated the A/C would work if the windows were closed; that did not happen. We were too tired to complain, had to meet our cruise boat the next day, so we paid & left. After a second email to GAIA, Ms.Staubli did respond but denied our request for a refund.

Plussat: The breakfast & the servers.same

Miinukset: Location where is the train station w/ construction going on.reasonably priced

Plussat: Extremely clean , centrally, very cozy and the staff it’s also very friendly.

Plussat: Very well placed

Plussat: Gaia Hotel is very elegant and well decorated. It is almost directly across from the train station. Two wonderful restaurants are just a half a block out the door to the right. An all you can eat pizza place is a half a block to the left. A McDonald's is next door and a grocery store is two doors down. The hotel rooms have a nice mini bar. The hotel breakfast is delicious! The give you a metro card for travel upon check-in. The tram station is a half blockk away. I highly recommend Gaia Hotel!

Miinukset: I have nothing negative to say. The experience was as good as it can get!

Plussat: Location was fantastic, the room was very clean, and the daily breakfast was delicious.

Plussat: From check-in to leaving, an excellent experience. Hotel is literally across the street from the train station. It's a nice walk to the old town area and the river. And a quick trolly ride back with the included free town pass. Room was large and well equipped. Bath was spotless, well-equipped and with large walk-in shower. Included breakfast was delicious and offered good variety served in beautiful dining room.

Miinukset: Nothing. This hotel was great.

Plussat: Breakfast, location, comfort, and eco-focus

Plussat: Nice boutique hotel with great location.

Miinukset: No restaurant and property furnishings are dated and worn out (curtains, floors, colors, etc).

Plussat: The staff was very friendly

Miinukset: The upstairs of our room was incredibly hot. Too hot to sleep or spend any time. We turned the AC on full blast but it just works on the downstairs.

Plussat: It was truly amazing and such a wonderful hotel. Everything was fantastic from the room, the food and the amazingly helpful and kind staff

Miinukset: Nothing I will stay here the next time I am in the area

Plussat: The staff were incredible. A group of us took a river cruise together. Only 4 of us (2 rooms) were staying at the hotel with others departing at various times during the day. The hotel staff stored the luggage onsite for us. This was so helpful and incredible service. We appreciated it so much. This hotel went above and beyond.

Plussat: Spotless

Miinukset: Nothing

Plussat: Great spot for exploring Basel. The outdoor restaurant was obviously popular, but we only had a drink there. The breakfast was fantastic.

Miinukset: Bath gel but no bar of soap in the bathroom. Never saw any indication of a health club, but I jogged along the river, so it was fine.

Plussat: We stayed here after taking a river cruise, and we arrived very early to drop our luggage and walk the area. This was accomplished in a quick, friendly and efficient manner. Off we went to explore the Rathaus (very close) and then more of the local sights. Back to the hotel to get settled and ready for dinner. We had room 420 which was well situated and quiet and large. The room had a refrigerator and a safe. Bath towels are body towel size. One thing about the hallways: there are intermittent stairs (just 3 or 4 only in some areas) so if it’s hard for you to move your luggage, they are happy to do this for you. Ice is available and it's free. It is delivered to your room, so a small tip is a good idea. We ate at Brasserie Steiger which is connected enough to the hotel to charge dinner to your room. It was very good - good wine and meal selection. We figured this was our best option as the other restaurants in the area were doing Cordon Bleu 6-10 different ways, at varying prices. So in this instance, the easy choice was the best for us. The next day we were off by train to Chur and they arranged a taxi that arrived at the exact time we requested. We enjoyed everything about this place and if I ever return to Basel, I will stay here.

Plussat: Older building with charm and modern amenities. Hot shower with great water pressure. Comfortable bed and convenient to the old town and the tram for connection to the SBB for travel almost anywhere in Europe.

Miinukset: A/C works but is not up to US standards. It’s in the 90s now and the room A/C struggles to get belo 80. Better than many places I’ve stayed in Europe but....

Plussat: I was in Basel for a conference which was held at the Basel University. The location of your hotel was perfect for attending this event which was a short 10 minute walk up the hill. Getting to your hotel was easy using public transport from the Airport and Swiss Bahnhof. There weren't too many cobbled roads to drag wheeled suitcases to get to the hotel.

Plussat: Very clean. Great staff. And great location

Plussat: The bed was comfortable the room was pleasant. Staff wonderful, the location was the BEST! So appreciated the free tram/50% off ticket received at check-in. It made our Basel trip so much more enjoyable. Lovely hotel I will remember and recommend to everyone! Thank You.

Miinukset: Nothing that I disliked.

Plussat: The breakfast was very good and offered a very nice selection of food.

Plussat: The location could not be better or more central.

Plussat: The staff allowed us to check in early and were very helpful in giving us directions to get around. Also received an upgrade

Miinukset: Nothing....

Plussat: Cleanliness

Miinukset: Low staff, rude receptionist, No AC (they claim there is cold water in the walls instead of AC, which I didn’t feel). No Room Service after 10 PM.

Plussat: Great location and very modern and classy.

Plussat: Paikan sijainti oli meidän matkasuunnitelmaamme täydellisesti sopiva. Lähistöltä löytyi kaikki tarvitsemamme palvelut. Ja hinta-laatu suhde oli juuri kohdillaan.

Miinukset: Ei mitään aihetta valittaa.

Plussat: The hotel is very clean but very clinical.

Miinukset: I booked a twin room but on arrival was allocated a double. When I spoke to the manager he was disinterested, said he could not help me as all the rooms were booked and just stood and stared at me. He also advised that I book directly with the hotel in future. The hotel always appeared empty as did the restaurant and facilities. I would not stay at this hotel again, it has no personality.

Plussat: Clean, comfortable, up-to-date. Staff very helpful and friendly. Location to city center excellent.

Miinukset: Nothing

Plussat: Very clean, comfortable hotel in perfect location if you visit Basel Congress center.

Plussat: Bed was extra comfy. The gym is great. Breakfast excellent.

Miinukset: Room service ends at 10pm. No special efforts made to do anything. Desk staff have little idea of accurate directions of how to get around.

Plussat: Large, well designed, modern rooms with AC. Comfortable beds, warm and friendly staff, and close to the conference center, the river and the old town. Delicious breakfast with a wide variety of options. Really fantastic stay!

Miinukset: Nothing, it was excellent!

Plussat: Location goof, but airport shuttle is no longer available, and that is one reason we booked with The Pullman. We did not eat breakfast at the hotel because it was too expensive. The drinks in the bar were incredibly expensive!

Plussat: the room was clean. the restaurant for dinner was acceptable. we did not get to use it for breakfast

Miinukset: The room was excessively hot and they could not do anything about it. used the hotel for transfer to the airport and was charged $60 euros when uber would have been like $20 euros.

Plussat: Location, nice big room, happy staff, just right.

Plussat: Staff were excellent and great location

Plussat: The location. It's a very modern room the rooms are very large and they have nice views. If you want to lay in bed and have a shower dance perfect for you... monster the shower in the toilet or viewable from the bed. It's a little weird. I would have put a solid wall there for the shower and bathroom privacy

Miinukset: It's 90° outside and the hotel is supposed to have air conditioning. They do they just don't turn it on. Our first night here we check into the room and the temperature is 28 Celsius at 8 at night. So we finally made them change rooms for us otherwise we were going to check out and find another room. Then the next day we leave our key in the designated slot to activate the air conditioner and when we come home after a full day touring another city hoping for a nice cool room since we left our air conditioner on. We arrive and find that they took the key out of the slot that kept the air conditioner on and turned off our air conditioner for the entire day. If you're looking for a nice cool room with air conditioning during a summer visit do not stay here. It's hot hot hot and the AC is not not not available for you. The beds are very hard. The one thing I would say is that the location is excellent. The hotel is actually very nice they just can't seem to cool down the rooms

Plussat: Nice, clean hotel close to the center and also the bus/train stations. Room very clean and quiet. Fully airconditioned, wonderful shower room and great gym!

Plussat: Room staff very nice

Miinukset: No

Plussat: Everything

Miinukset: Nothing

Plussat: - with AC and gym - room was cozy - fair choices of food for breakfast - friendly staff who spoke perfect English

Miinukset: - room was quite small for the price you paid - hair dryer at poor quality - location was not far away from city center but not well connected by public transportation (bus 30 always delayed or didn't come)

Plussat: All

Miinukset: Nothing

Plussat: Very convenient to get to Old Town and Trams

Miinukset: Noisy corridors and room was too close to the elevators

Plussat: Good location, nice staff, just dandy!