Basel hotellit lähellä Basler Münster

Plussat: Your people were terrific. We had an issue with lost luggage and our language inadequacy. Your front desk (Celia, Cecile and Miriam) resolved our problem.

Miinukset: nothing

Plussat: The staff were so helpful and friendly and with the ability to use the travel pass provided by the hotel to use the buses and trams, it was perfectly placed. This is the 2nd time I have stayed at the Spalentor and I will definitely return there.

Plussat: Bag left from previous stay already in room. Best breakfast. Awesome staff.

Miinukset: n/a

Plussat: This is an excellent little hotel: the bed was comfortable, the room was a good size, everything worked, it was clean, the breakfast was fine, the staff were helpful and friendly and the location was great. What more could one want?

Miinukset: Nothing. If there were any problems with the hotel, we missed them.

Plussat: I liked the location of the hotel, which was very near to a tram station, near the heart of Basel, yet very quite and airy. Reception was great and the lobby facilities were excellent including a pool table and fitness room.

Miinukset: Spalentor had very thin walls, people talking in neighboring rooms and hallway were very well heard, that was not an issue but should be mentioned. What I really didn't like was the comfort level of the room beds and pillows, as a heavy-built man (not in any extra-ordinary way however) I need and expect hotel beds to provide enough support and firmness for a good night's sleep, that was not the case here.

Plussat: Location and staff. And they gave us a fantastic room!

Miinukset: Is a bit noisy, both front and back

Plussat: Nice large room. Very comfortable bed. Excellent breakfast. Great location. Included Tram day passes, but most sites were walkable. Convenient to riverboat docks.

Miinukset: It was noisy at night if the window was open, but quiet with it shut.

Plussat: Breakfast was excellent with good range of hot and cold food.

Plussat: Location and Great personal

Miinukset: It was under construction and we didn’t know it in advance

Plussat: The beautiful garden where you could have coffee in the morning & wine in the afternoon. Rooms were quiet and comfortable.

Miinukset: Walk to city center might be a little long for some people, however, the tram is just across the street from the hotel. The tram is free when you stay at Hotel Spalentor.

Plussat: A comfortable, clean hotel, in a good position, with pleasant staff. The upgrade was much appreciated.

Plussat: Good location to reach the old centre on foot Decent room Airco Breakfast was good Private parking nearby

Miinukset: Rooms 107 and 108 - Pee on toilet wall! - Dirty weigh scale and floor in bathroom - Dust - Dirty desk (glas circles/ water stains/ fingerprints) - Hair in bed! And this is just the dirt visible to the naked eye. Imagine how unhygienic these rooms are. - Heavy blankets in hot summer 38 degrees - Extra big bed = 2 beds that move apart on the slightest touch Also I could literally follow the conversation in the bathroom next door, so very thin walls. On making remarks about the filthy room at the desk the same night (in a nice way), the girl said she would make a note. She did not offer to solve or anything else and made no excuse. I was speechless. Left unsatisfied, the next morning I tried again, nicely but more firm, with a different girl. She only said 'oh sorry' and that she would tell the cleaning ladies. Speechless again. Any other 4 star hotel would have offered sincere apologies, another room, to send someone to clean, something on the house or a bit of discount. It's the principle that counts. Now you can add this bad review to the rest of your bad reviews. And for the record: 99% of my reviews are super positive. Not worth €130 per room/ per night Not worth 4☆ (yes, I know cleanliness has nothing to do with the star rating, but it should!)

Plussat: Friendliness of staff. Helpfulness of staff. Breakfast in the garden. Comfort of beds. Peacefulness.

Plussat: The staff was professional, curteous, multi-lingual, and the front desk was always staffed. The hotel was amazingly generous with coffee, wine and snacks available throughout the day and evening. I also had free access to a computer and internet and a quiet place to settle in and work near the coffee, wine and snacks. A variety of international newspapers and magazines were available as well. Within just a few hundred yards I found the Marketplace, filled with shops, restaurants, and an art museum with an impressive collection of impressionist paintings (my favorite) was also just a 10 minute walk away. Did I mention there was free coffee, wine and snacks?

Plussat: The location of the hotel was perfect for our trip (next to the bus stop, near Basel University, near Basel train station). The room was quiet (windows were to the garden; however, it was possible to hear your neighbours from the next room), clean and comfortable. The staff of the hotel was very hospitable.

Miinukset: Warm food variety for the breakfast could be better, but cold plates were perfect for all types of people (meat lovers, vegans or vegetarians).

Plussat: Most of the times when I am visiting Basel Steinenschanze is my default go to location for a couple of reasons: it is close to the city centre, the staff is so friendly and makes you always feel welcome, the rooms and service impeccable all the time and it is an excellent value for money deal. And they have AC ...

Miinukset: I am missing the plain vegetables as a offer in the breakfast. I mean you can get every morning a couple of salads but sometimes you just need some plain tomatoes, cucumbers or peppers without anything added.

Plussat: The warm welcoming and smiling faces from all staff in contact. Very home-feel. Services are very accommodating and considerate. Area is quite yet close the tourist areas. Clean and comfortable. Everything is simple, straight forward and easy. Staff are very helpful. I like the shower and bathroom.

Miinukset: The position of the mirror is a bit award as it is set in front of the luggage platform.

Plussat: The most amazing property we stayed in thus far. Extremely clean and contemporary. Most comfortable bed, best night sleep in 12 days. Air conditioning, electronic blinds, d’longi machine, a flat device, umbrella and shopping bag at our disposal and an amazing reception staff, plus a welcome drink in the lounge or garden. Loved this hotel!

Plussat: Location is very good, staff friendly and helpful.

Miinukset: The garden-facing rooms do not have air conditioning as standard. As it was 37C, they placed floor-standing units in the rooms. However, they were only just about up to the job so if you go in summer, call the hotal and make sure you get a road-facing room.

Plussat: Cute boutique hotel with charming garden. Very helpful staff

Miinukset: Bathroom bit dated and very small

Plussat: Good location. Very neat and well designed hotel. Room was very clean. Staff were exceptionally helpful and very friendly.

Miinukset: Rooms could be a little better sound proofed. Upstairs room was extremely noisy (not the hotels fault- some guests are inconsiderate) and we could hear everything.

Plussat: Location was very great for me. Small breakfast was great and the big breakfast also looked quite good (there are two options for breakfast), but I´ve had the small one.

Plussat: The location was absolutely great. The staff (especially the two ladies who greeted us on our arrival) were very kind, helpful, professional. They went the extra mile to make our stay pleasant. We really appreciate it.

Plussat: The location is great with easy transportation options close by. The hotel is very lovely and the 30th floor executive area was awesome, with the exception of not being restocked the afternoon we arrived. It was better the next morning.

Miinukset: Our room on the 14th floor was at first observation, superb, with a lot of room and nice amenities. However, the furniture (bed, sofa bed, chairs) were extraordinarily hard and uncomfortable. We had just come off a Viking cruise with their tiny staterooms, so we wanted the two nights we stayed in Basel to be roomy. We were also leaving for the US after our stay and we did not get much sleep either night note due to the very hard bed. We tried to pull out the sofa bed and got it partway open, but it was stuck and wouldn't open fully. We could feel it's mattress, which felt softer, but couldn't actually try it for better comfort.

Plussat: We arrived late. Very tied from a long journey. The receptionist told us that we could use the mini bar for free but we couldn’t find it. Only when I was leaning against the wall it moved away and there it was after a long hot day. Amazing price.

Miinukset: Nothing

Plussat: Nice design,interior. Good breakfast. Most of the stuff very friendly.

Miinukset: Two things: 1st issue: The room very small and with terrible view,next to you facing building that reminds prison,asked to change but regret. Second issue: During the breakfast the restaurant manager come to me with complaints why I took six eggs,claimed that I took all the eggs,he was keeping saying with unpleasant attitude it 3 times,around all the people,i feel embarrassed with the situation. ridicules situation,they are charging 31 dollars for the breakfast but un capably to cook more that six eggs, I will never come back,not recommended at all. I will be glad for compensation and management response. The stuff should be trained and be customer oriented.

Plussat: Location

Miinukset: The Bed. The blankets, pillows are horrible synthetic. Sticky synthetic feeling. Didn’t sleep so well

Plussat: Clean, contemporary and well located. Food and service in the Checkpoint lounge was excellent.

Miinukset: The executive lounge was not open. Breakfast was not included in the hotel price. Disappointing.

Plussat: did not have it

Plussat: The hotel was fantastic, location great with a tram stop right outside the door. The area is very business and conference oriented. The breakfast was extremely nice with lots of choices. The staff were super, super friendly and kind. The room was very clean, large and comfortable. Made for a very nice stay.

Miinukset: nothing

Plussat: Aamiainen oli erittäin hyvä ja se tarjoiltiin miellyttävässä ja avarassa aamiaishuoneessa. Henkilökunta oli oikein ystävällistä. Huoneen minibaari oli ilmainen ja saamamme Basel kortit olisivat mahdollistaneet ilmaiset raitiovaunumatkat keskustassa. 11 kerroksessa sijaitsevassa huoneestamme oli avarat näkymät yli kattojen.

Miinukset: Huone oli niin ahdas, että sängyn toiselle puolelle ei mahtunut toista yöpöytää. Kahden hengen huone vastasi kooltaan yhden hengen huonetta. Suihkukaapista vuoti vettä ulos.

Plussat: Best view in town.

Plussat: The Room itself and Breakfast was really good :). All the amenities in the hotel are also excellent :)

Miinukset: The location of the hotel. There was no public parking available. teh parking discount given from the hotel is only better if you had parked for 24hr.

Plussat: Aamiainen tosi suppea

Miinukset: Yleensä perus pekonia / munakasta tarjolla -nyt ei - salaattiakin olis kaivannut

Plussat: Very friendly and helpful staff.

Plussat: Very trendy looking hotel at an excellent location

Miinukset: A coffee maker in the room would have been nice

Plussat: Location, staff, facilities and service were excellent! Martin was exceptional in his assistance and welcoming demeanor!

Plussat: location, comfortable room and lobby, good bed

Plussat: Modern interior decor was pleasant. I enjoyed the view into the city square. Nice location in city square. Easy access to airport and FREE trams. I enjoyed the museum next door How convenient!

Miinukset: I would like a restaurant in the property.

Plussat: Comfortable, modern, air-conditioned hotel close to the centre of Basel.

Miinukset: No desk in the bedroom just a low table and armchair. I worked downstairs in the lobby area which had table you could sit at. Not ideal for phone meetings but OK for email.

Plussat: The location

Miinukset: My room was tiny and overlooked a shop inside a shopping centre. I booked a queen room but it was tiny. I have stayed here a few times and there are much bigger rooms with better views.

Miinukset: The Swiss Vollyball tournament outside the entrance. Too noisy and interrupted a clear path into the hotel.

Plussat: The staff allowed us to check in early and were very helpful in giving us directions to get around. Also received an upgrade

Miinukset: Nothing....

Plussat: Cleanliness

Miinukset: Low staff, rude receptionist, No AC (they claim there is cold water in the walls instead of AC, which I didn’t feel). No Room Service after 10 PM.

Plussat: Great location and very modern and classy.

Plussat: Paikan sijainti oli meidän matkasuunnitelmaamme täydellisesti sopiva. Lähistöltä löytyi kaikki tarvitsemamme palvelut. Ja hinta-laatu suhde oli juuri kohdillaan.

Miinukset: Ei mitään aihetta valittaa.

Plussat: The hotel is very clean but very clinical.

Miinukset: I booked a twin room but on arrival was allocated a double. When I spoke to the manager he was disinterested, said he could not help me as all the rooms were booked and just stood and stared at me. He also advised that I book directly with the hotel in future. The hotel always appeared empty as did the restaurant and facilities. I would not stay at this hotel again, it has no personality.

Plussat: Clean, comfortable, up-to-date. Staff very helpful and friendly. Location to city center excellent.

Miinukset: Nothing

Plussat: Very clean, comfortable hotel in perfect location if you visit Basel Congress center.

Plussat: Bed was extra comfy. The gym is great. Breakfast excellent.

Miinukset: Room service ends at 10pm. No special efforts made to do anything. Desk staff have little idea of accurate directions of how to get around.

Plussat: Large, well designed, modern rooms with AC. Comfortable beds, warm and friendly staff, and close to the conference center, the river and the old town. Delicious breakfast with a wide variety of options. Really fantastic stay!

Miinukset: Nothing, it was excellent!

Plussat: Location goof, but airport shuttle is no longer available, and that is one reason we booked with The Pullman. We did not eat breakfast at the hotel because it was too expensive. The drinks in the bar were incredibly expensive!

Plussat: the room was clean. the restaurant for dinner was acceptable. we did not get to use it for breakfast

Miinukset: The room was excessively hot and they could not do anything about it. used the hotel for transfer to the airport and was charged $60 euros when uber would have been like $20 euros.