Autonvuokraukset Blountville Tri Cities TN/VA lentokenttä

Plussat: The airport was small and easy to navigate. The rental cars were close to the terminal.

Miinukset: I had reserved a standard size car like a Kia Soul or "similar". When we went out to the car, we had been given a Kia Rio which is a compact car. The person at the desk kept saying that a Kia Rio is similar in class to a Soul. He offered to upgrade us for a "small" fee. We ended up with a Subaru.

Rip off

Plussat: 2 hrs late hit for a full day extra rental

Plussat: Nothing

Miinukset: There was no gas in the car when I picked it up. No one walked me out to check out the car and I know it was supposed to be full. On my way to my speaking presentation, the gas light came on. I was in a strange place and this caused incredible stress. I took a lot of time after the incident corresponding with the local manager. He was nice, expressed empathy, but really only took $25 off the bill. This does not indicate that I am valued as a customer. With so many choices, next time I will choose a company that walks me out to the car and checks it out with me.

Insurance/ 24hr Roadside Assistance LIES!!!

Miinukset: While renting the car in Tennessee, we ran over a pothole on the highway. This caused the right rear rim on the car to crack and the tire to go flat. The car had less than 3000 miles on it when we picked it up. I believe the rim was bad from the manufacturer and would have been covered under any bumper to bumper warranty. The insurance you get with the car does not cover this. When we called to get assistance on the road because the spare tire that was in the car was flat, they said it would be 30-45 min before they could dispatch someone out to help us. We waited an hour and called them back. They then said someone would be there to assist us any minute. My brother in law and I carried the spare 1/2 mile to a shell station to pump it up our selves, then carried the same spare 1/2 mile back to the car. In the time it took us, which was about another 45 min, no one showed up. I changed the tire myself and then called Budget back to cancel the roadside assistance, this when they informed me that no one had been dispatched to begin with and that I needed to return the car for evaluation. Total time on the side of the highway 2 1/2 hours. When I returned the car to the rental office at the airport, (which was almost an hour drive away from my current location) they said they would have a replacement car ready for me when I got there. Upon arrival the guy at the counter said it would be 20 min for them to finish cleaning a car that had just been returned. When we finally got that car, it was trashed on the inside and had a dent in the rear bumper that the guy at the counter had no idea about. We then had to wait an additional hour 1/2 for them to finally give us an upgrade because they couldn’t source another suv in our class. Total time at the airport getting a replacement car, over 2 hours. Total time lost in our travel day to North Carolina, over 5 hours! This is the WORST experience I have ever had with a rental car company and I don’t know how they can keep customers with horrible customer service like this!!! Budget now wants to charge me $1024 for damages done to the vehicle and lost time of use. I’m gonna let my personal insurance handle this. However, I will never rent another car from Budget unless their corporate people want to handle this the RIGHT WAY!