Bordeaux hotellit lähellä Les Quais

Plussat: Staff were excellent, restaurant good

Miinukset: WIFI was terrible, weak and kept dropping. Our room was supposed to be Superior but it was tiny with no view.

Plussat: The hotel was great, clean and very nice.

Miinukset: The night we arrived was a marathon which closed off all local streets for a mile so we had to walk with our bags. The band for the marathon was playing outside our window until 1:30 am. No notification from the hotel. Had I known, I would have booked a different day or hotel. Hotel concierge also didn’t warn me the trains would all be booked the next day due to the marathon. We had to wait 3 hours for an available train. I had asked the concierge how early we needed to buy tickets and she said we only needed to arrive 20 min early. We missed our dinner at our destination.

Plussat: Great bar and restaurants

Plussat: Traditional decor, classic elegance, and very well train staff. The breakfast was excellent. The spa was exceptional.

Plussat: I only went for the dinner and it was memorable

Miinukset: nothing

Plussat: Absolutel lovely place to stay! Excellent service. With a great pleasure to return. The staff were very friendly and helpful. I had a very comfortable stay. The rooms and hotel were very clean and beautifully laid out.

Plussat: Location

Miinukset: Deluxe room: Small & outdated Wall view Breakfast

Plussat: Great location, nice staff

Miinukset: Breakfast is not good value

Plussat: Staff very good, very clean easy to get around Trams just across the Road Airport shuttle also leaves from the station

Miinukset: 30 minute walk to the centre

Plussat: Lähellä rautatieasemaa. Hyvä aamiainen.

Plussat: We have stayed here before and the proximity to Gare St Jean and trams is ideal. The staff are truly friendly, smiling and helpful.

Miinukset: The room is up to date and very comfortable. On the down side, the toilet and shower are a little small and awkward to access. But the shower is great.

Plussat: Staff, breakfast, bed, very clean, parking available

Miinukset: Rooms and bathroom way too small

Plussat: A very nice room, not big, but have anything you need. The stuff was very kind and eager to help. In a bad luck I was ill, and we got anything we wanted and more.all in a smile.

Plussat: The breakfast had everything we liked, including good hot options. There was something for everyone.

Miinukset: There wasn't enough space to put all the things we wanted to unpack. There weren't any towel rails to allow the towels to dry properly, so the towel that we hung on the hook was still damp at the end of the day.

Plussat: Very clean and very helpful staff. Brilliant location for the station.

Plussat: The bed was very comfortable and there was a good selection for breakfast. All the staff were very friendly.

Miinukset: The hotel is currently undergoing refurbishment in some areas, which we were aware of, so the reception area is a little bit cramped. This did not affect our stay.

Plussat: The staff were incredibly welcoming and helpful. We sincerely appreciated their thoughtfulness and recommendations.

Plussat: Location

Miinukset: Having to pay city tax on departure. Bed sheet was stained. Water did not run away in shower

Miinukset: The room was far too hot, we had to have the window open all night, due to the noise of the city this kept us awake half the night.

Plussat: Very good location, close to the city center and bus stop to the airport. Room was very nice, comfortable and clean

Miinukset: Breakfest could have more vegetable options

Plussat: Close to train and local tram. It was also close to a store where we could get a few provisions.

Miinukset: The few blocks surrounding the hotel were rather seedy.

Plussat: Great spot to get to all the sites in Bordeaux. Also close to the railway station if you want to take day trips.

Plussat: The location is great, just a few minutes walk to train or tram station

Miinukset: The room is too small. And we booked No Pre-Payment Room to pay at the hotel,however, the hotel blocked my credit before we check in.

Plussat: Breakfast was very good, lots of choices and the buffet was replenished regularly. The bed was very comfortable. The room and bathroom were very clean.

Miinukset: The room was quite small, luckily my husband and I are not very big people. We choose the location as it was close to the railway station and were arriving there, it was quite a walk into the actual old town from there. If we were to return to Bordeaux I think we'd chose a more centrally located hotel.

Miinukset: Hyvä sijainti. Moderni, iso huone. Erinomainen aamiainen

Plussat: Staff were extremely helpful and professional. The hotel was very busy and there was only one member of staff dealing with arrivals, departures and the bar. He was amazing, never flustered or complaining and managed everything beautifully.

Miinukset: We liked everything.

Plussat: Good location, walk just 5mins from the station.

Miinukset: There are no electric kettle.

Plussat: Very friendly staff. Great breakfast.

Miinukset: Would like kettle and tea/coffee in room.

Plussat: Excellent location and very clean.

Miinukset: The check in/out was a bit unstructured.

Plussat: It was a comfy bed and quiet in the room

Miinukset: I was asked twice to leave a credit card despite stating that I'd pre-paid with booking.com and would pay for extras like room service on the spot. I found it annoying when after ringing for room service, someone rang my room to ask for my credit card to be left for the second time when I had already said I'd pay on the spot and not at check out. I felt like I was being hassled to pay and it spoilt my time there, the person who rang was patronising to me and even though I speak French asked me if it would be easier to speak in English. On check out, I asked if I could fill up my water bottle, the guy on reception said normally no but did it reluctantly, passing me back a drenched bottle with the lid not fastened - trying to make a point. I know it's a basic hotel and extras aren't to be expected, but when you pay 90 euros for a room and you can't even get a water bottle filled with tap water, it's taking the p*ss to be honest.

Plussat: breakfast great

Miinukset: room nearer the lift

Plussat: Location

Miinukset: Nothing worth mentioning.

Plussat: The hotel is a bit north of the bustling city center but less than a block from the river which means it is GREAT for walking and strolling. It's just across the street from where the riverboats dock, and only one block from the A tram line, and a six-minute walk to the C tram line - ultra-convenient. It's also very quiet. The breakfast was, hands down, my favorite on this trip! Great assortment of cereals and accompaniments, including dried fruits and seeds and nuts. Fresh fruit galore, whole-grain bread, cheeses and meats, eggs and bacon, GREAT coffee. VERY comfortable beds! Hot water and coffee and tea in the room, and a small refrigerator with water gratis. The Mercure chain is on its game. A warm welcome from Dominico, great checkout too. The staff is nice.

Miinukset: I had chosen a room with parking, and after I booked I received a message from the hotel that said that in reality, there was a parking garage close to the hotel where we could park for a fee. So, we did use the garage, very convenient (just beneath the hotel!) and it cost Euro 19 for 24 hours. I would advise adding this fact to the hotel description and then follow up with a message that tells the visitor exactly where the parking garage is located and how much the parking costs.

Plussat: Good breakfast, close to the city, modern and big rooms.

Miinukset: I was asked couple of strange personal questions from the stuff when having breakfast, about my last name and where I am from.

Plussat: Cordial and efficient staff. Generous checkout time, at 12:00, which is great, most are 11 or less. Room clean service that did not disturb us (given that we usually left the room close to 13:00) Better wifi than you normally get in hotels. Clean, spacious, silent room with amenities like refrigerator, teepot, etc. Bigger than normal bathroom. I just am not much fan of the deal with separating the toilet from the sink and bathtub, but, that seems to be common in Europe. Chick business hotel. You can take your room entry card with you when you get out of the hotel. Almost inside the historical center, most things in foot distance.

Miinukset: Expensive refreshments and food/breakfast, though this is expected since it is a chick business hotel, so it didn't detract from our experience.