Cabo San Lucas Lomakeskukset

Plussat: Great customer service.

Plussat: Staff was excellent. Specifically house maids and waiters. High level hospitality.

Miinukset: Construction in nearby rooms was very loud. Marred a near perfect experience.

Plussat: Staff is amazing

Miinukset: Complete renovation going on, I was never told of. One pool open, closed restaurant, construction all day. Power cut off with no AC last day. Never would have stayed there. Very pricey for food.

Plussat: Was a great hotel with excellent amenities .

Plussat: The staff was wonderful.

Miinukset: Front desk staff was not as friendly and accommodating as wait staff

Plussat: Great location and beautiful food!

Miinukset: This is a great place to spend Hilton points or hold a corporate event but the service does not feel as personalized as similar grade hotels that we have visited in this area.

Plussat: Swimming pool, attention of staff

Miinukset: I'ld like to have a small tour with the checkin explaining us the different areas of the hotel...: swimming pool, restaurants, etc For instance, we found a part of swimming pool resevated for exclusive members. or the terrace blocked for an special eve

Plussat: Breakfast was amazing. Highly recommend So many choices from traditional Mexican to lox and bagels. Everything in between. Service always swift and with a smile

Miinukset: Property is under construction. Rooms being renovated beach bar and cabanas lots of workers and saws and drills going

Plussat: Beautiful location clean and quiet with extremely courteous staff.

Miinukset: no

Plussat: The food was delicious, would have liked more options for breakfast as the buffet was expensive. The Italian restaurant was outstanding in all ways. Beautiful resort

Miinukset: They charged me more. They took away my personal stuff twice and the second time they did not give it back to me

Plussat: Extraordinary services and staff was amazingly friendly and servicing

Miinukset: Nobody informed me that the was being renovated

Plussat: Local Shuttle and friendly hotel staff....every morning at breakfast the staff would great us "Welcome Home!" Truly the best, most pools/restaurants with a lower price at most. Unlimited filtered bottle waters for the low cost of $5.00USD per day.

Miinukset: Nothing, truly an amazing, "under the radar" kind of place, we will go back!

Plussat: Everything!!!

Plussat: Beautiful ocean view! Wonderful beach for early sunrise walks.

Miinukset: Rooms are dated and need upgrades.

Plussat: Nice staff in all restaurants.

Miinukset: Food is a bit pricey. Beach isn’t safe to swim. Pools are nice but can get crowded with families, kids at times.

Plussat: Everyone there was very nice and helpful and the resort was beautiful!

Miinukset: No. Everything was perfect!

Plussat: The swimming pool

Plussat: Good service and nice rooms. The breakfast buffet was good. Good for groups, couples and families. The grounds are beautiful.

Miinukset: Food was very expensive and not as good as it should be. The beach is beautiful but you can’t swim in it due to the shore break because the waves will pull you out. The only drinkable water is from bottled water, for which you’re charged. It seems petty to charge for water to drink. $12/ person,round trip to the town and marina. It’s cheaper to book your own excursions in town. Heavy pressure to sit through a time share.

Plussat: Location

Miinukset: The restaurants were not great. Two of the 3 are expensive. The other has a limited moderate menu. Going into town is expensive in a taxi.

Plussat: This was such a beautiful hotel! Clean, comfy, very nice staff, truly exceptional!

Miinukset: The water was too rough to get in the beach, but that wasn't the hotels fault. They had 3 pools including an infinity pool. Just absolutely beautiful!

Plussat: The location, guest service, pool, amazing food, the architecture of the hotel.

Miinukset: None

Plussat: Very nice Staffs, clean rooms, pools, restaurants etc...

Miinukset: The rooms we reserved and paid EXTRA $39 per room per nite was for Oceanfront room. Yes it was, BUT... AC bldg. blocking 60% of both rooms view,and palm tree blocking some view as well. Oceanfront if you are standing up! by the way NO free WI-FI!!

Plussat: Breakfast was great! All meals were very good.

Miinukset: Nothing I can think of!

Plussat: Great rooms, great pools and good location.

Miinukset: The management and staff. Everything is a negotiation. If you ask for one thing, you’re offered 16 other things at a higher price for a “better deal”. This occurs at every level of the staff and it’s exhausting. Advice to management: Less sales, more love.

Plussat: Location is wonderful. Property is well taken care of and everything is spotless. Food service is great.

Plussat: Doesn't even register..I actually can't even remember because the checkout experienced was torture they tried to over charge us .. then charged us for a compped breakfast that want really compped because we already paid for it..

Miinukset: They rip u off tell u one price add in all this extra stuff.. after we paid for it whole trip, they want to water your time trying to sell you stuff as if u are on a timeshare vacation.. the food was horrible, if you consider 99 dollars for tacos basically.. lower quality food .. .. I didn't relax at all the whole trip what a waste.. I don't drink .. so maybe if you're a drunk you won't realize the lack of quality and sincere professionalism.. I'm highly dissatisfied.. Will never come to Cabo again .. thanks for ruining a vacation I planned for 10 months..

Plussat: Had 4 treatments at the spa,each was outstanding! Roomservice provided hot food very quickly, very tasty. On site convienience store well stocked. Great choice of restaurants.

Plussat: Location

Miinukset: This hotel has a non-stop sell to the guests attitude. They charge for everything including using the workout room and WIFI. What is their resort fee is for? You have to listen to a time share pitch before you get your towels. One of my least relaxing

Plussat: Clean, well maintained and plenty of staff to help.

Miinukset: It's a time share property and you are pressured into attending a time share session.

Plussat: Staff is world class, food is great, facilities are wonderful in a perfect location. Nothing at all to complain about.

Plussat: We were so thrilled with this resort. It had everything we needed and wanted. I was so happy when we checked in because we were able to upgrade to a penthouse which was amazing! What a view!

Plussat: The staff was amazing.  the manager was the best!  the concierge was so helpful and  the bellman was outstanding

Miinukset: They charged $90 to get to the airport

Plussat: Staff very accommodating and got us a better room for our two extra nights

Miinukset: Couldn’t see much of ocean from bottom floor room...

Plussat: The view/room/property were all gorgeous, the studio had everything we needed, having the little grocery onsite meant we didn't have to go to a store, all the food and drink at each restaurant was amazing, the staff was kind, fun, and hilarious.

Miinukset: I didn't dislike it but others might, the beach is NOT swimmable. The current is too much for anyone. But it's a short walk to the marina where you can take a water taxi to Medano Beach which is awesome.

Plussat: Location. Cleanliness

Miinukset: No water in room. Costly wifi. Timeshare sales

Plussat: We loved the views from our balconies, we had 3.

Miinukset: The inconvenience of not having all inclusive drinks available in our room. We paid all inclusive and room service was not included and there was no snack bar to take something back to your room and if you did order something “to go” you where charged.

Plussat: Excellent view.

Miinukset: The restaurant was not very clear with the continental breakfast. I was given two different things on the 2 days that we stayed.

Plussat: The resort and accommodations were very clean. The staff was extremely helpful and friendly. Great location to town and beach access.

Miinukset: Upon arriving, we were not placed in a room that met the description when booked (king ocean view). We asked to be relocated after a few days because we had zero privacy. If you opened the blinds, everyone at the pool could look directly into our room (far from an ocean view). We were also right in the path to get to the pool and one of the restaurants... even had someone walk into our room through the sliding door on our patio one day. When they moved us, the accommodations were less than half the size of the previous room (including going from a 2, to 1 bath). The resort wasn’t full, and there were other room options open our entire stay that would have better matched what was advertised and paid for. We only ate breakfast, and from pool menu... only tried dinner the first night. Food and drinks were ok, but in our opinion it was a waste of money to do all inclusive for the price vs quality of food and beverages. I didn’t know someone could mess up a mimosa so badly.

Plussat: Everything! The staff was fun! The food was great! The room was amazing, bed super comfortable, the room was clean and nice, shower was great! Our room was right on the pool and mostly just sat and had fun in the pool area. We stayed here 3 days and there was activities all the time for whoever wanted. I recommend taking the all inclusive pack. We planned to walk around town and ended up just staying at the hotel the whole time.

Miinukset: The TV in the room is small, and far from the bed. It would be nice if the jacuzzi would be open past 21:00

Plussat: The accessibility to the town and ocean The waiters and staff in the resort

Miinukset: The staff in the front office were incredibly rude to myself and family. They did not have a room for us and instead of being apologetic, described it as “our lucky day.” They tried to send us to their sister hotel, 20 minutes away, away from the beach and town. They were rude, arrogant, unapologetic. We spent the first day arguing to have a room in the hotel we reserved for 3 and 1/2 hours. They eventually gave us someone’s time share with the risk that we may have to leave if they showed up. The rooms were old. My parents sink leaked on their feet every time they used it My husband and mom got food poisoning. Would never return to this hotel.

Plussat: When we arrived we were upgraded to the Playa Grande hotel. We had a wonderful room with a separate king bedroom, double Murphy and twin pull out bed, 2 bathrooms, kitchen, 2 balconies and Marina view. Very nice accommodations and great food!

Miinukset: Had to walk a bit to get to room.

Plussat: All inclusive was very good value

Miinukset: The pool was cold

Plussat: The location and staff were amazing. I don’t like paying for coffee or water. Finishes in unit could use some fixes. Once again staff were friendly and helpful. Evening entertainment was great as was the pool

Plussat: great location, very beautiful views

Miinukset: walkways were rough, some very steep for a person with a walker

Plussat: The staff was terrific and the food was very good.

Miinukset: Pool water was pretty cold

Plussat: Pools

Miinukset: Room location too far from amenities. My key card failed TWO TIMES, once at 11 P.m. It was a long way to the office to get corrected.Very loud party next room...I

Plussat: We had a really great time there. Very family friendly resort, it’s not mordern but very cozy and Mexican.

Plussat: The hotel itself was very luxurious and the area/views were amazing.

Miinukset: I didn’t like that it was such a hassle to get a meal. Every restaurant had at least an hour wait and once you finally sat down at a table, each meal easily turned into a 2-3 hour ordeal. We ended up just ordering room service for most meals.

Plussat: Beautiful place

Miinukset: The beds were uncomfortable

Plussat: The views were exquisite. The food was fabulous!

Plussat: Place was a little bit of heaven, like a Mexican Disneyland

Miinukset: Long time for hot water

Plussat: The view was amazing! We could see whales breaching out in the water from our room. Loved all of the choices for food; had some amazing dishes. Room service was also excellent.

Miinukset: Not everything was convenient to get to...either took a cart with some crazy drivers or walked up and down steep slopes.

Plussat: Friendly staff and lots of different options for where to eat. Convenient shuttle into downtown.

Miinukset: This place is huge and difficult to get around, however there are a lot of golf carts to take you places. The food was just okay, as was the room. This does not seem like a 5-star resort in any capacity.

Plussat: This place was beautiful! The staff treats you like royalty! It’s minutes away from the Marina and the resort itself is a place you would never want to leave.

Miinukset: Everything was perfect

Plussat: The hotel vibe was awesome. Food excellent and restaurant choices. Golf cart shuttles run so guests don’t have to walk a great service for everyone. All Inclusive is fabulous and the dine out privileges are great. Will come back!

Miinukset: The sun beds were uncomfortable

Plussat: Can’t think of anything... have been to nine countries with multiple hotels this year. This was by far my worst experience. Took my daughter here for her birthday... let’s just say her birthday was ruined.

Plussat: I am in love with this resort, it was so clean and nice and just beautiful! I've never stayed this far from downtown Cabo but I plan to do it from now on. The staff was amazing, super helpful and nice. The pools were gorgeous, the family pool was fantastic, even though I don't have kids I could see someone's kids loving the pool volleyball, basketball, floaties and trampoline. The infinity pools were so relaxing and picturesque. it was quiet and relaxing at those and the lounge chairs had big cushions on all of them, so comfortable you could actually sleep on them. The spa massage was one of the best I've had too. Breakfast every morning goes until noon so you can sleep in and not miss the delicious meal up on the cliffs overlooking the coastline. It was easy to get to downtown with the shuttle for 5 dollars if you wanted a change of pace. It doesn't come back later than 10:30pm but if you wanted to stay out downtown later it's an inexpensive taxi ride back. I thought everything about this place was amazing and I can't wait to go back! very relaxing and beautiful.

Plussat: The location of the hotel was pretty good, about thirty mins away from the downtown area and well off the highway. The property was massive with lots of nice architectural touches to admire. Honestly, the photos online do not at all capture the beauty of this hotel. It was stunning. The room was clean and had everything we needed, including a lovely view of the ocean and the arches. There were several nice, big pool areas to choose from, including an “adults only” pool. I really loved the hotel itself. Service from Axel at the pool was wonderful and we particularly liked him.

Miinukset: I was a little disappointed that there was no accessible beach for swimming on the property. The hotel is near a cliff on a very rocky area of the seaside; I wish I had known this before booking, but the amazing pools made up for it. Having stayed at all inclusive resorts in the past, I thought the service here wasn’t as good as I have had elsewhere. At times, it felt like some of the servers only paid attention to us and came around to get our orders at the pool after realizing that we would tip them well (we’re talking $20 right out the gate) despite the fact that the receipts they have you sign every hour (yes, that often) clearly state that tips are supposedly already included for the all inclusive guests. I noticed other guests getting visibly frustrated by the lax service as well. Also, service at some of the restaurants on site was extremely slow; much too slow for a resort that seemed way below capacity this time of year (January). Sometimes the staff got our orders wrong (undercooked meat when it was clearly requested as well done) or simply didn’t bring what we asked for. Ultimately, I left feeling that we did not receive enough for the all inclusive price tag. On top of that, I question if some drinks we ordered had been diluted (beer and wine probably would have been wiser choices). The breakfast buffet was pretty good, but it was crazy to see on the receipt how much the cost would have been without doing the all inclusive thing; seriously, $100 for two people to eat at the buffet and get one mimosa each? That’s steep, and it’s not like this was an extravagant Vegas-style buffet. Overall, I think there is room for improvement here.

Plussat: The staff were friendly and the views of the ocean were awesome with whale season

Miinukset: They pushed sales of time shares way too much. Couldn’t get a cab to go into town with out being questioned if we were going to another resort for a presentation -3 times! Tried to put us in a regular room when we booked a luxury suite. Found out about three weeks after we were in a small suite that we were in a junior suite . Never did get the luxury suite. When we asked for credit card to be changed we were told it wasn’t possible because billing for 2019 was closed out and it was 2020! Phone broke in the room and it took two days before anyone came up to even check it.

Plussat: Nothing

Miinukset: Hotel has an Extremely poor layout. Bottled water was rebottled. Margarites were nothing but colored water. All inclusive was a joke. Breakfast was similar to a Hampton Inn. No bagels...really? All entrees on buffet were cold though supposed to be hot

Plussat: Grounds, pools, mostly friendly staff, accommodating room service, and overall quality

Miinukset: Difficult and poorly marked access for guests arriving by automobile. Rocky/dangerous beach. High pressure time-share sales personnel presenting at check in. Overall feeling of a construction zone/job-site.

Plussat: Excellent breakfasts, beautiful views everywhere. Room was fabulous with a balcony view.

Miinukset: Getting around is a challenge. We bought transportation through Transcabo to get from airport to hotel only to find out hotel doesn't allow Transcabo to enter to take guests back to airport. Only option was a taxi which was $70 (vs. $20 per person Transcabo charges). Other down side, only way to get into town is through hotel shuttel which is $5 per person each way....that can add up too!

Plussat: Pools and restaurants

Miinukset: 5 star rating - feels more like a 4 star

Plussat: Pools were awesome

Miinukset: A bit too far from anything and had to take (expensive) taxis everywhere.

Miinukset: They dont allow Uber to come in to the facility and made us walk almost a half a mile with our golf clubs to the front gate a pill . The room that we had was very smelly and stale like it had not been cleaned in a long time