Chipping Norton hotellia

Plussat: Bed, bedding & pillows so lovely, great hot water, very warm & cozy. Staff very welcoming, the most amazing breakfast & fabulous evening meal.

Miinukset: Unfortunately our room had some areas of damp & the bathroom needed some mechanical attention, someone in the room above ours was quite noisy.

Plussat: The staff were all lovely - very friendly and helpful. The hotel is tastefully decorated and very comfortable. Rooms are not as large as you would find in a 4 star boutique hotel, but they are easily large enough, I didn’t find it too small. Our bathroom however was larger than most and the shower was huge. The room was spotless and the 4 poster bed was very comfortable. The room had an ironing board and iron, hairdryer and tea and coffee facilities. Many hotels advertised as dog-friendly are merely ‘dog tolerant’. The Wychwood Inn however is genuinely dog-friendly! There is a large attractive garden, and a number of cosy areas to sit and relax. The overall ambience is of comfort and relaxation, but despite this careful attention is paid to the details and everything is done very well and is efficiently run. The food is very good. We had an evening meal as well as breakfast and both were excellent. It is well-located for exploring the Cotswolds and is excellent value. We would unhesitatingly visit again.

Plussat: Very friendly pub/ restaurant with 5 rooms. Good atmosphere, room, breakfast, staff, ok parking, good rates, good food. Just though it was great really. Room was a bit on the small side but it did have a huge, comfortable bed in it. Bathroom was enormous! We ate their the first night, fish and chips was good but my wife had pork belly which she said was amazing.

Miinukset: A bit of dust etc missed by the cleaner, my wife poached eggs to my mind were overdone but i know thats how some people like them. Can't really think of any other issues at all.

Plussat: This was the most comfortable room we had on our whole trip. Fabulous modern bathroom with separate bath and shower. Large room beautifully done overlooking their lovely patio. Nice area to lounge below with good restaurant and helpful staff.

Miinukset: It is not in a village but is more isolated. We stayed here mostly because it was a short drive to Blenheim Palace.

Plussat: Great hotel, friendly staff and good food in the restaurant. Breakfast was great both days with sensible breakfast times we would come back Comfy beds and good night sleep both nights

Miinukset: Room wasn't the biggest and would have liked a bath but I know not all the rooms have one.

Plussat: Staff very helpful and friendly. Food in restaurant very good as was the service.

Miinukset: Our room was good but the bathroom although large did need an upgrade.

Plussat: Staff very friendly; very comfortable room. Great food! Clearly very popular with locals, and great atmosphere.

Plussat: Fabulous breakfasts, lovely location and extremely friendly and efficient staff. Fresh milk in the fridge which you could help yourself to was a great idea - much nicer in tea than the stuff out of those little long life cartons.

Miinukset: Menu was perhaps a little limited on the Sunday evening but as we only wanted something simple this wasn't too much of an issue. We enjoyed a lovely 3 course meal on the Saturday evening which was beautifully presented.

Plussat: Very friendly and helpful team. Warm and welcoming on a cold wet night. Good food selection and well cooked.

Miinukset: A bit noisy upstairs if you want an early night with the bar right below our room. Have to get out of bed to switch off the bedside light (too high up to reach) Short of shelf space in bathroom and shower cubicle.

Plussat: We love this hotel, it's so cozy with the log fires in the bar and library. Breakfast was lovely. And our room was comfortable and clean. Only thing I noticed in the bathroom was a very rusty pipe near radiator, but it didn't spoil our stay.

Miinukset: Nothing

Plussat: Friendly and helpful staff. Lovely room and very dog friendly.

Miinukset: A bit chaotic at breakfast meant having to ask several times for eg: more butter, tea, etc. Very first world problem but a bit annoying nevertheless. The thimble full of soup for lunch wasn't good value

Plussat: Friendly staff, good location, perfect for a short getaway.

Miinukset: Due to the age of the hotel the room was cold even with 2 radiators and electric fires. Very disappointed that the nespresso machine didn’t work

Miinukset: Room was a bit cold. Water pressure in the shower was not great. Overcharged on the Dinner bill - this was resolved after I queried it. The bottle of wine that i requested for dinner was not available. No white pudding at breakfast.

Plussat: Liked staff and chef obviously very good

Plussat: The hotel was beautiful, in a beautiful setting and the staff were so friendly and helpful. We had booked a trip to the Blenheim Palace Christmas event and unfortunately forgot to print our tickets but the staff were so helpful and printed them for us, which took away our stress.

Plussat: The cosy bar and snug with real log fires with a rustic and cotswold feel - perfect

Miinukset: Breakfast was good but the restaurant area was cold and lacked atmosphere

Plussat: Lovely location and beautiful rooms

Miinukset: Awful mix up at bar. No food available even small snack at 5.30 pm in bar which is ok. So had 2 drinks and packet of crisps. Bar man then couldn’t work till asked if we had had afternoon tea which clearly we hadn’t and then said he would charge drinks to room on checking out we were charged £30. We pointed out that this was clearly an error to find someone else’s afternoon tea had been charged to our room. Issue was resolved but not impressed by this service

Plussat: perfect breakfast, staff were very attentive. puppy was happy and enjoyed the walks in the area

Miinukset: staff asking if drinks etc could be put on the room, then this incurs a service charge. we do tip.... cash is king

Plussat: The room was excellent, so clean. Staff extremely friendly. Food was so tasty. Would highly recommend!

Plussat: Everything

Miinukset: Absolutely loved it

Plussat: It was quirky & warm. Food was excellent.

Miinukset: Mattress was too soft. Noisy room over road & lots of banging doors from other customers.

Plussat: Everything about our stay was wonderful - a very friendly and welcoming place to stay! Our room Fullbrook was ever so pretty with so much character and looked over the lovely high street with a big sash window. The inn has a very warm atmosphere and all the interiors were done so tastefully in keeping with the building’s historic nature. The restaurant had delicious food and we loved having drinks by the bar downstairs. Thank you for such an enjoyable time! We’d happily return!

Miinukset: The only tiny things I’d suggest would be some mini pastries at the continental breakfast table and a few casual seats for drinks by the bar, such as a couple of arm chairs or a small sofa!

Plussat: Staff were amazing. Attentive and friendly, helpful. Comfy bed. Nice room. Lovely hotel. And perfect location. Amazing food and cute bar. Perfect really and defo the best in the town

Miinukset: I loved 99.9% of our stay. But we do have a little feedback: Our room was above I think either the kitchen or bar/kitchen store room. So from 6am onwards it was noisy (also during eve service till 11pm) Secondly: Again our room, was adjacent to the hallways main door. Which every guest uses, could do with a stopper or something on it as it slams, so again a bit noisy at intermittent times The TV remote could do with a clean, I had to wipe with disinfectant, the room was otherwise immaculate, really impressed but just overlooked a simple thing that is touched by every guest! Bed was comfy. All facilities were great and as I mentioned. 99.9% happy just the things above!

Plussat: Comfy inn, well looked after by the staff. Great original features throughout.

Miinukset: More choice for vegetarians on the evening menu. Fresh fruit at breakfast.

Plussat: Sympaattinen keskiaikainen talo, ihana maaseutumajatalo.

Plussat: Staff are fantastic

Miinukset: Iron in the room

Plussat: The place is very old and is beautiful. The bedroom was small but had everything that we needed. The breakfast was excellent, lunch and dinner were also good. Staff were welcoming and the atmosphere in the main area was excellent.

Miinukset: nothing

Plussat: Quaint , very special feel

Plussat: A truly unique and wonderful old pub, set in the middle of nowhere, yet strangely also quite close to Oxford and surrounds, this pub is among my favourite places of all time! It is an absolute time capsule, harking back to a previous era, but immaculately updated and modern. The stairs to the rooms above the pub are quaint and wonderful, full of history and a wealth of stories of times past!

Plussat: The setting is idyllic in a traditional thatched village. Our room was full of character, very clean and comfortable. The bathroom was also well equipped with fluffy towels and complementary toiletries. We had tea and coffee making facilities in the room with bottled water and nice biscuits provided. We loved the open fire and our meal in the bar was excellent with a good choice of food to suit all tastes. I enjoyed the crab tart and monkfish. My husband enjoyed the excellent choice of real ales. Breakfast was also good with lots of choice for vegetarians and meat eaters. The staff were friendly efficient and helpful and the atmosphere at the pub was lively and friendly with a good mixture of visitors and locals. I would go back again and will be recommending The Falkland Arms to friends.

Miinukset: Nothing really although I couldn't fault my wonderful full English breakfast and there were apples and pears, I love yogurt and a good choice of fruit/ dried fruit for breakfast. Perhaps this could be made available.

Plussat: Absolutely everything Tom and his team made us feel we where staying in there home food amazing service amazing Bedroom beautiful a perfect stay can not wait to come back

Miinukset: That we had to leave

Plussat: We liked the place, the pub and the village location is extremely quiet and beautiful

Miinukset: We had to make an early start so they did give us a plate of 2 croissants and some fruit, for 7.30 as their breakfast is not served until 8.30

Plussat: The Inn has loads of character, we loved the breakfast.

Plussat: Eläinystävällisyys oli loistavaa. Aamiainen erittäin hyvä.

Plussat: Character of old building

Plussat: The property itself is beautiful. The breakfast is excellent. It could be a really great hotel but for some unacceptable corners being cut

Miinukset: They rationed the heating, so the room was freezing throughout the night, early in the morning and late afternoon when we arrived. Not having heating on in 2 degrees in November to save money is not ok. Also shower pressure was very poor - like a dribble (and we had a premium room). Not good value for money given these things.

Plussat: We liked the building; we liked the staff; we loved the food; we liked the bed but we were very underwhelmed by the en-suite. As a construction professional I appreciate it is not always easy fitting modern facilities in to old buildings but the en-suite in the room we occupied was not up to our expectations which is a shame compared to the rest of our experience at The Shaven Crown.

Miinukset: see above

Plussat: Beautiful authentic place

Miinukset: Overly active manager, was not putting the guest but the hotel ar the first place

Plussat: Evening meal and breakfast very nice

Miinukset: Hotel was overpriced for facilities offered. Rooms dark and in need of decorating as did both the bathrooms. Tv did not work in room. Sink leaked, bathroom in bathroom did not work. Sunday night offers no facilities at all as staff and management not in the hotel. Bar closed, no fires lit and outside door locked.

Plussat: Out stay at the Shaven Crown hotel was amazing. A former monastery built around 1630, the original building was used as a hunting lodge by King Henry VIII, his daughter Elizabeth I and other royal families. The current owners have done extensive renovations - everything is up-to-date and very clean, considering it is a 700 year old building! The breakfast was amazing - this was my kid's favorite part of the trip. The lobby is a gorgeous space with original oak beams and cobb walls. Staying at the Shaven Crown hotel is a memory we won't forget. Highly recommend.

Plussat: Good breakfast and helpful staff. The location is also good. Comfortable bed. One of the electrical outlets in the bedroom included USB charger sockets which is useful. Didn't try the restaurant in the evening so can't comment on that.

Miinukset: The car park is a bit of a walk, but that's the problem with the whole of Burford - parking is a problem! The staff are happy to help with bags though. Although the bedroom and bathroom were spacious, the sink in the bathroom was tiny.

Plussat: Historic stone building, super atmosphere, great lounges bar and restaurant. Fabulous c.15 flagstones. Medieval feel with modern comforts and great artwork. Well maintained and managed, with a lovely welcome and good service throughout our stay. Restaurant especially nice, good for a special occasion, the cuisine almost faultless*. Great staff with a nice surprise for our wedding anniversary. *Scallops in our starter were very heavy on the salt, rest of the dish was fine.

Miinukset: Not much. Shower could be more powerful. Narrow staircase access to room 8 fine for us but might be a problem for some. Automatic 10% service charge in restaurant, I would probably have tipped the same.

Plussat: The public areas are warm and cosy, upmarket country pub/home feel. Relaxed atmosphere. Clean.

Miinukset: Bathrooms could do with providing somewhere to put your own toiletries. There is nowhere ! And we had the four poster room, the Shepherd, so the standard rooms must be worse off. Unfortunately, we also felt that service had slipped somewhat. We have stayed before so we do have a comparison. Finally, can the kitchen staff make sure the dishwasher has done its job. One morning as many as 6 cereal bowls still had dried on cereal on them and my tea cup had dried dregs at the bottom, yuk.

Plussat: Lovely hotel with an excellent location. Good food, friendly professional staff.

Plussat: Excellent dinner - delicious dinner and generous portions. Sat in the bar area for dinner by log fire. Breakfast in the restaurant - plenty of choice as well as buffet style with fruit salad etc. Friendly attentive staff. Lovely quiet room (Barn) and gorgeous Molton Brown products in bathroom.

Plussat: Very cosy with the open fires

Plussat: Friendly welcome and easy to find. The room was smaller than we expected, but that is our fault for not checking as the dimensions are on the website. Everything was clean. Breakfast was plentiful and freshly cooked.

Miinukset: Price was on the high side and the bed was a small double.

Plussat: The rooms are perfectly laid out and the entire stay was very good. The staff are polite and friendly and the rooms are always spotless. The location is ideal for traveling in the area.

Plussat: Very beautiful place. Clean and tidy room. Brilliant quality, great value for the money, pleasant and professional staff. Breakfast - the best we've ever had! Would go back in a heartbeat.

Miinukset: Our room was a little on a small side... if we're being picky.

Plussat: Friendly staff and great location

Plussat: Great location, very friendly and helpful staff and lovely that breakfast was available until 11am. Highly recommend and would definitely stay here again

Plussat: Room was very small and fairly basic. ok for one night stop over. Very good breakfast. Over all a touch pricey but Burford is a lovely place.

Plussat: the location was excellent the breakfast was as expected.

Miinukset: it was extremely cold which made my stay very uncomfortable. It was a last minute booking and a good price but being cold is not nice

Plussat: Location excellent

Miinukset: We have been many times before. Staff were not as attentive. The breakfast was on a hotplate so not hot. This is different from before and always had exceptional service. There seems to be a problem with food at the Bull and no one explained what the problem was

Plussat: Staff very friendly Breakfast really good

Miinukset: Bar lacks atmosphere

Plussat: The room, the quiet, the comfortable bed, the excellent breakfast (even though I only ate it once), the accommodating staff (thank you for my early morning latte on the patio).

Miinukset: Turning off the patio lights around 11 p.m. (midnight?)..... I couldn't have my late night read outside.... a small thing, but important for me. It would have been good to have a facecloth included with the room's linens.

Plussat: Pieni ja siisti ja tunnelmallinen. Erittäin hyvä aamiainen. Mukava henkilökunta.

Miinukset: Vanhassa rakennuksessa vähän hatarat ovet joten äänet käytävältä kuuluvat huoneeseen. Tästä pieni miinus. Onneksi hotelli on pieni joten trafiikkikin oli vähäistä.

Plussat: Lovely hotel, very comfortable rooms with everything that you could want or need.

Miinukset: Room outside need better locks on the doors because anybody can walk in from the road, also front door to outside room needs a lock.

Plussat: Uniqueness

Miinukset: Nothing

Plussat: Hyvä aamiainen, sijainti hyvä ja ystävällinen henkilökunta

Miinukset: Ravintolassa olisi tullut syötyä useammin jos kasvisruokavaihtoehtoja olisi ollut enemmän.

Plussat: Viihtyisä. Erinomainen aamiainen. Ystävällinen henkilökunta.

Plussat: Excellent location. Staff amazing. Food fantastic. Couldn't fault it. Thanks

Miinukset: Bed!!

Plussat: Comfy and clean

Miinukset: Nothing.

Plussat: Breakfast was exceptional. Staff were very friendly and looked after our every need. Room was very cosy and clean.

Miinukset: Cleaner did not clean the bathroom the one morning. The bath was left dirty, bin was not emptied and no spare toilet role was left and we ran out that evening. May have just been a one off and was mistakenly missed that morning.

Plussat: The room was very good, the breakfast excellent and the location perfect. The hotel has a great car park with spacious spaces. The staff were very accommodating and looked after us so well especially Hannah, thank you

Miinukset: The housekeeping was a little disappointing in that mud on the stairs brought in by someone was there for days and the room extras were not always replenished.

Plussat: breakfast was superb. lots that you don't get elsewhere. Loved the honey. Accommodating staff.

Plussat: The facilities were great! Everyone was so friendly and accommodating.

Plussat: Overall disappointed with property & staff

Plussat: The hotel is lovely , but we paid for a deluxe room and we didn’t get that, I’ve stayed before and stayed in a similar room for standard price paid a bit more for bigger room

Miinukset: Room sized

Plussat: Lovely room and great breakfast

Plussat: Historical building

Miinukset: Close to busy road.

Plussat: This is a lovely 500 year old hotel with cosy roaring fires and comfy seating areas. We stayed two nights and the food was always hot and delicious. It's very dog friendly and our dog was even given a bonio for breakfast. The staff are really friendly and couldn't do enough to make sure we had everything we required. Our room was adequate in size considering the age of the hotel and it was spotlessly clean with lovely comfy beds. It had everything we needed for a very pleasant stay in the Cotswolds and would definitely recommend.

Miinukset: There was nothing to dislike - it was a perfect stay.

Plussat: I booked this as it was very convenient for my trip to Broadway & Burford - very easy to find and well signposted on the main road with plenty of parking and a petrol station next door. Really nice place, smart decor, plenty of space and the breakfast couldn't be faulted. Staff were friendly and efficient and as a lone traveller I felt right at home.

Miinukset: I was in the coaching block annex on the ground floor which was really comfy and spacious - it was slightly marred by the person upstairs who was up and down like a yoyo and kept slamming the outside door every time they went out. Perhaps a sign would do the trick?

Plussat: We only stayed one night due and we were attending a wedding at the Stone Barn a few miles away but our experience at the Inn was very good. The staff were excellent and were kind enough to let us check in at 1pm so we and on leaving a gent (I should have got his name! Possibly the owner?!) gave us a lift to our car which was at the wedding venue as we couldn't get a taxi anytime soon. The building is beautiful and quirky and the room was large and comfortable. It was a shame we didn't get to spend more time there but what time we did have there and our general experience was spot on.

Miinukset: Nothing.

Miinukset: Shower could have been better .

Plussat: Beautiful freshly cooked food of a high standard

Plussat: The location and the price was brilliant. The room was basic but comfortable and breakfast was also included.

Plussat: The welcome, pleasant & polite staff, room & bed size, service, breakfast.

Miinukset: Bed slightly hard.

Plussat: Lovely friendly staff

Miinukset: Room very tired, shower not very good, no housekeeping service

Plussat: Comfortable bed, location.

Miinukset: N/A

Plussat: Central location very quiet fabulous food and great staff

Plussat: Packed for food every night . Looked great. Pleasant staff

Miinukset: Bedroom / ensuite, very shabby , musty and plain. Needs a good overhaul. Bed like concrete

Plussat: The bed and bedding was very comfortable.The breakfast was served lovely and hot.Happy staff and pleasant surroundings.Location nice and quiet,but great to walk to the shops.

Miinukset: No faults I had a lovely stay,it was our second and not last visit.

Plussat: Big bathroom Log fire in the bar Big hearty fry up breakfast with succulent bacon

Miinukset: Being able to control the heating in the room

Plussat: incredible breakfast. thanks

Plussat: We liked that the accommodation was in a separate building,the large car park,the friendly staff,the walks from the door and the breakfast.

Plussat: Very relaxed atmosphere, lively bar, real fire, great value for money.

Plussat: I loved everything about it xxx

Plussat: Good food, nice dining area, excellent breakfast.

Miinukset: Room too hot. Changed to inferior room without price reduction. Inadequate lighting in room. No bath. Water in shower cold!! Bed collapsed.

Plussat: The wonderful staff that ran the place - extremely welcoming ! Very comfortable room.

Plussat: A nice little hotel at the edge of the Cotswolds, very helpful and amazing staff. The rooms are well proportioned, well furnished and very comfortable. Good powerful shower and good sized bathroom. Great breakfast, a nice hotel bar and good value for money.

Miinukset: The bathroom is a bit dated.

Plussat: Style, cleanliness, food, courtesy, location, everything excellent (above average for the Costwolds)

Miinukset: Nothing

Plussat: Comfy bed, decent location.

Miinukset: The shower did not work. We left feeling grubby, disappointed, and frustrated that the reception didn't acknowledge the problem.

Plussat: Staff making us feel well taken care of.

Miinukset: On a busy street

Plussat: Location

Miinukset: The room, the pictures I was shown on this website did not reflect what we was given, the bathroom was disgusting and the room was claustrophobic

Plussat: Great location to explore

Plussat: We only stayed for one night but it was great to get there and park at the hotel, book in dump our bags in the room and have a couple of drinks in the bar. We had a complimentary bottle of wine and fruit basket in our room, we chose to eat in the bar, we could have eaten in the restaurant, the food was gorgeous and the staff very friendly. it really is a beautiful old hotel a good breakfast in the morning. I probably would not have chosen the four poster room if another had been available, just because of the extra expense but on the other hand we do like a room within the hotel rather than in the courtyard of a hotel

Miinukset: nothing to fault

Plussat: Excellent food and very convenient location

Miinukset: The fire alarn at 2.45am with no guidance or advice from the staff as to the problem

Plussat: Lovely hotel, high standards but a relaxed and warm atmosphere. Really good food, very nice bar with good beer and a log fire (it was November after all), rooms clean, comfortable and well appointed. Popular with the local community too, always a good sign.

Plussat: Convenience of location, comfort of the hotel, courteous, friendly and helpful attitude of all the staff, good quality food

Plussat: Location and value

Miinukset: The attitude of certain staff members

Plussat: The hotel was in a great position to visit Burford and surrounding area. The food was first class and in fact servings were too generous! Lovely olde worlde hotel

Miinukset: Would have liked a firmer bed

Plussat: Very clean. Accessibility. Easy to park. Walking distance to town centre.

Miinukset: Lack of tv channels. People expect some Sky channels now. Slight road noise.

Plussat: Very friendly staff

Miinukset:

Plussat: Location and friendly staff.

Miinukset:

Plussat: Plesant staff. Decent breakfast

Miinukset:

Plussat: Bedroom was warm and the shower was good

Miinukset: Door locked at entrance to reception, no atmosphere, no facilities and cold. Having been Christmas there were no decorations on display. No bar... so why it's advertised as an Inn ? Breakfast was terrible not proper sausages no bacon but turkey rashers and horrible greasy hash browns, the cutlery isn't very clean and coffee was horrible. The bed was just OK, the room was dirty TV screen was filthy.

Plussat: Beautiful location, rooms adequate size, large shower area, family run accommodation, very varied breakfast, to suit all tastes, great parking area, and lovely patio area to sit have coffee,

Miinukset: As it’s December some decorations would have been nice,although didn’t detract from the experience

Plussat: Pleasant owners very accommodating Will stay again

Plussat: Clean room

Miinukset: The listing led us to believe the pub was open with food available. It isn’t and hasn’t been for five years. The room was cold, though the owner was very good and brought us an extra heater.

Plussat: Nice Inn in the Cotswolds. Clean room, comfortable bed and very helpful staff.

Plussat: staff is hospitable and flexible

Miinukset: nothing

Plussat: Very friendly, good food, convenient location for our needs

Miinukset: None

Plussat: Ialways enjoy the warm welcome, the lovely location and the great food!

Plussat: Good price- for the region anyway. hotel was tidy and clean and the room was cosy. food was good and the inclusive breakfast was great and tasty.

Miinukset: The converted stable room was pleasant enough but very small and draughty and you could hear lots of external noise (people walking by during the night tended to wake you up) the shower was a joke, had to wait ten minutes for the water to turn even vaguely warm, the staff were on the whole friendly but I felt they were maybe overworked because we were kept waiting a fair bit for service.

Plussat: We only stayed the one night and had a evening meal in the inn. I would go again for the food no small portions excellent food and very helpfull staff.

Plussat: very welcoming and helpful staff - made me an early breakfast and made me feel very at home there.

Plussat: friendly relaxed atmosphere, good food and beer. Enjoyed our stay.

Miinukset: rooms perhaps needed a bit of a makeover. Otherwise all ok

Plussat: Friendly, courteous, food and drink excellent

Miinukset: Cold room when went in, shower a bit antiquated

Plussat: friendliness of proprieters..good food,rustic charm,animal pets..large bed,attractive gardens.

Miinukset: bar drink and food prices high but in popular tourist area.certain outdoor furniture need decorating as a matter of urgency.[patio area ] not sure about having memorial plaques of recent family fatality sited at entrance .Questions bound to be asked which must induce sadness to both family and guests.Better redecorate patio as a suitable anniversary memorium.

Plussat: We enjoyed the quiet, relaxed, friendly atmosphere. We hope to re-visit next year & will recommend it to others

Miinukset:

Plussat: Very nice hotel and well worth the money

Plussat: Friendly staff & beautiful location

Plussat: Set in the middle of no where Very pretty and clean and tidy Food was excellent will definitely go back

Plussat: Room was big, clean and the bed was comfortable.

Miinukset: Facilities wasn't kept very well. Would be nice if they offered something other than twinning tea. Normal pg tips or tetleys, can't drink this stuff

Plussat: Room was nice, restaurant was lovely and well-priced.

Miinukset: Our room had quite a strong smell of cannabis which was hard to get rid of.

Miinukset: Being chased for a signature whilst trying to get breakfast, girl followed me whilst I was getting my breakfast. Thought that was unprofessional, she could have at least waited until we had breakfast!!!

Plussat: Nice upgrade for free on room

Miinukset: Odd layout with bar upstairs

Plussat: it was close to the area where my godsons live

Miinukset: no lift! no one to help me with luggage! had to haul my bag plus two other bags full of christmas presents upstairs. building is like an industrial office block that has been made over. zero charm. and no hot water! notified the front desk @ 09:00, waited as long as possible to shower, but @ 11:00 there was still no hot water. only then did the desk staff suggest i use one of the apartments on site to shower, but by then i was running late for my daughters birthday celebration. terrible lack of information, lack of care for customers. they should have automatically offered all the guests affected at least a 50% refund. that, of course did not happen.