Cuernavaca hotellit lähellä Constitution Square

Plussat: I thought the property was immaculately kept. I thought the staff was very friendly and helpful.

Plussat: The atmosphere The location The gardens

Miinukset: The staff I got an answer from a request of an extra soap They told me that housekeeping couldn’t send me an extra soap. Because it would be with a extra cost. Because it was an expensive brand. This is Amazing and Shame o. A Hirel to answer like this

Plussat: Great service from the staff, specially from Aurelia, who helped us a lot through our reservation, also from Martin. Great location, good food and very nice accommodations.

Plussat: Wow I had the most amazing stay here! This place is absolutely gorgeous . We stayed in one of the presidential suites and it was beyond our expectations. Incredibly friendly staff and we even met the owner who was very friendly. The spa was also absolutely amazing one of the best massages I have ever had!

Plussat: When quiet, the hotel is really nice and the restaurant quite good.

Miinukset: I booked 2 nights through booking and when I arrived there was a 300 person dinner. It lasted until midnight, which wasn't too bad but the clean up was noisy until 2 am. I wish the hotel would have warned me about the event before to give the choice to confirm my booking, even if I booked through the internet.

Plussat: The property was easy to get to and the property was well maintained and the staff was amazing.

Miinukset: There were no things we didn't like, it was perfect.

Plussat: The service was impeccable

Miinukset: The service was impeccable

Plussat: Extremely kind staff. rooms are beautiful. The restaurant is amazing ... great food. love that place.

Miinukset: pool area is not on the same level as the rest of the hotel. nice but very small and no sun because of all the trees.

Plussat: Beautiful property with excellent service. If all you want to do is stay at a resort, this is the place.

Miinukset: The hotel is far from the center of Cueranavaca. Most taxi drivers in El Centro do not know where the hotel is, so you'll have to ask 2-3 taxistas before you will find one that can take you back to the hotel.

Plussat: This was hotel was fantastic, I loved it. A beautiful traditional Mexican hacienda property with a boutique feel, with very warm and friendly staff. We went for an anniversary and they surprised us with a free dessert while we were at the pool. The room was very nice, clean, comfortable/large bed and had all the the amenities. LOVED the pool, beautiful and perfect for relaxing and sunbathing with pool chairs and cabanas. Very likely a new weekend getaway for us.

Plussat: Food and drinks were really good, the place has a nice location, and facilities are nice and clean!

Plussat: Overall the property was great!

Plussat: Beautiful facilities, the setting is just great! It’s very well located and very comfortable. But the really best thing about it, besides the great food, is the superb service!

Miinukset: Nothing

Plussat: The room itself is really nice and has amazing decoration and mixture of traditional features with modern touches. The pool looked really nice as well and the restaurant is great.

Miinukset: The suite was lacking any amenities or toiletries. There are two sinks, a shower, and a huge tub, and all we got was one soap bar, one small moisturizer and one small shampoo for the whole thing. We also got a tissue box that had 1 tissue left, and only 1 roll of toilet paper. Would have also been nice to have a coffee maker, mini bar, or at least a room service menu in the room. Didn't seen well equipped for the price of the room.

Plussat: All the staff clearly made providing excellent guest service a priority! They anticipated our needs and made this truly an exceptional experience!

Miinukset: We did not have WiFi in our room due to its location and the bar music on Saturday night was very loud and disruptive.

Plussat: Loved the hotel and restaurant.

Miinukset: Did not like the music at the restaurant. Felt like it was trying too hard to be hip

Plussat: Beautiful facilty close to the center of town. Great staff!

Miinukset: Pretty much constant "techno-pop" music at moderate volume throughout the property. I would have preferred some quiet areas to appreciate the beauty and peace of the grounds.

Miinukset: Bed was too small

Plussat: Very good food. Nice quiet swimming pool area for guests. Easy access to cathedral and Museum Thomas Brady.

Miinukset: You had to pay for parking on top of room rate. Beware the charges for bottled water in room.

Plussat: I loved how quaint it was and super modern and clean. I loved the location - right in the middle of historic downtown. The service was amazing and the food - incredible.

Plussat: Beautiful grounds and statuea

Plussat: The property is just beautiful

Miinukset: The internet did not work in our room, the people in the pool did not close the account and they ran after us, as if we were thieves, it would be better to add the pending items at checkout. The mattress was really hard. At night there no light to walk, we hurt ourselves trying to get in the room

Plussat: Amazing buffet on Sunday

Miinukset: There was music until late because of a private event.

Plussat: The gardens are beautiful and the brunch on Sunday was fantastic. Everything was clean and comfortable and the staff was excellent. We will definitely stay here again.

Miinukset: Nothing. We had zero complaints. Everything about the hotel exceeded our expectations.

Plussat: Nice Rooms

Miinukset: Small swimming pools , expensive breakfast buffet

Plussat: Great Brunch!

Plussat: The property is beautiful. The gardens are what Cuernavaca is known for. Being in this hotel makes you feel relaxed. Unfortunately I did not have more time to enjoy it.

Plussat: Excellent service. Staff was prepared with enough umbrellas 'cause it had been raining all night. Brunch buffet had plenty of options for everyone. Overall, it's a great place to relax. Apparently, they have painting classes too. Great decor all over the place (nice sculptures and trees).

Miinukset: Beds could be a bit more comfy. Having an extra sofa would've been useful. Perhaps changing blinds for curtains where the jacuzzi would make it cozier.

Plussat: Lavish gardens, full of statues, restaurant al fresco and a friendly staff.

Miinukset: Everything’s cool.

Plussat: The garden areas for children

Plussat: The friendly, professional attitude of its staff.

Miinukset: nothing

Plussat: The pool

Miinukset: Waiting time to get my room, it took 2 hours to be cleaned.t

Plussat: Location, Staff and Price

Miinukset: The room was very old, it felt like a cheaper hotel. The food in the restaurant was pretty bad.

Miinukset: The hotel is pretty loud. We were close to the kitchen and you could hear the kitchen starting to make breakfast at 6am. For me that was bad because I was on vacation. And really wanted to sleep in. The hotel (or our room) has no noise filters. You could hear people walking and talking on the hallway. Another thing, the water was 30 pesos, weird, we usually have complimentary water, especially where you need it because you can't drink tap water.

Plussat: Confortable and located in a safe area

Miinukset: Quite a distance to the historical center of town. It was more a business hotel than for tourists wanting to get to know the city.

Miinukset: Poor internet wifi connection. Got more signal from the hotel next door, no internet signal in the lobby poorly in the room.

Plussat: The Hotel is very well located, close to everything. the staff is helpful and friendly, the place is not overcrowded as it is a not very large hotel, bedding is comfortable, there are many choices for the buffet breakfast and what I tried was good, we also had dinner in, meals were good and prices affordable. All the place looks clean and well maintained. I would stay here again.

Miinukset: No complains at all, we liked the place and the staff.

Plussat: Booking.com will give the best room rates for this location.

Miinukset: The shower will get water all over the bathroom floor.

Plussat: Firm beds

Miinukset: Pillows have a plastic liner and are uncomfortable

Plussat: The price

Plussat: The room was very spacious and beautiful. I loved sitting out on the balcony.

Miinukset: It would be nice to have internet access in the room as well as the community areas.

Plussat: The staff were very accommodating!...and friendly.

Miinukset: Bathroom taps need replacing.... did not work properly Lights on either side of bathroom mirror did not work Bed was a disaster .... Old and also so soft Had to ask for hand towels Breakfast not good Coffee always cold and servings not hot

Plussat: Excellent staff, excellent location, clean and comfortable rooms...great price!

Miinukset: Not the hotels fault but the Taxi service from the airport could not locate the hotel. Uber never had a problem!!

Plussat: The house...!

Miinukset: The phone and modem were not working, although the staff managed a solution. The mattress too soft...

Plussat: The building very atractive liked the Pool and restaurant área ....the gardens beautiful The recepción staff very attentive

Miinukset: Terrible music at lobby /restaurant ...bad American selección....in a beautiful Cuernavaca de luxe hotel? The cook or chef very bad, the chilaquiles one of my favorite disthes were prepare with already made totopos of the cheapest Quality, There were 3 people at breakfast, plenty time to prepare food Chilaquiles should be prepare with tortillas fried in Corn oil, the green sauce tasteless the refriéd beans were.not fried.. just smashed.....No taste....I had 2 bites... very dissapointed...the dish way nicely arranged....had to repuest for a Cloth napkin, paper napkins should not be used in this kínd of hotel......service slow....mexican food so delicious should be prepare according to tradición and respect, any were on any market one can find better food /tasty that in your restaurant .the restaurante área is really beautiful but your Chef or cook system and cook has to change.

Miinukset: No toilet paper in room upon arrival. No drinking glasses in room upon arrival. Only two sheets on bed and one sheet with blood stain.