Cuernavaca hotellit lähellä Robert Brady Museum

Plussat: I thought the property was immaculately kept. I thought the staff was very friendly and helpful.

Plussat: The atmosphere The location The gardens

Miinukset: The staff I got an answer from a request of an extra soap They told me that housekeeping couldn’t send me an extra soap. Because it would be with a extra cost. Because it was an expensive brand. This is Amazing and Shame o. A Hirel to answer like this

Plussat: Great service from the staff, specially from Aurelia, who helped us a lot through our reservation, also from Martin. Great location, good food and very nice accommodations.

Plussat: Wow I had the most amazing stay here! This place is absolutely gorgeous . We stayed in one of the presidential suites and it was beyond our expectations. Incredibly friendly staff and we even met the owner who was very friendly. The spa was also absolutely amazing one of the best massages I have ever had!

Plussat: When quiet, the hotel is really nice and the restaurant quite good.

Miinukset: I booked 2 nights through booking and when I arrived there was a 300 person dinner. It lasted until midnight, which wasn't too bad but the clean up was noisy until 2 am. I wish the hotel would have warned me about the event before to give the choice to confirm my booking, even if I booked through the internet.

Plussat: The property was easy to get to and the property was well maintained and the staff was amazing.

Miinukset: There were no things we didn't like, it was perfect.

Plussat: The service was impeccable

Miinukset: The service was impeccable

Plussat: Extremely kind staff. rooms are beautiful. The restaurant is amazing ... great food. love that place.

Miinukset: pool area is not on the same level as the rest of the hotel. nice but very small and no sun because of all the trees.

Plussat: Beautiful property with excellent service. If all you want to do is stay at a resort, this is the place.

Miinukset: The hotel is far from the center of Cueranavaca. Most taxi drivers in El Centro do not know where the hotel is, so you'll have to ask 2-3 taxistas before you will find one that can take you back to the hotel.

Plussat: This was hotel was fantastic, I loved it. A beautiful traditional Mexican hacienda property with a boutique feel, with very warm and friendly staff. We went for an anniversary and they surprised us with a free dessert while we were at the pool. The room was very nice, clean, comfortable/large bed and had all the the amenities. LOVED the pool, beautiful and perfect for relaxing and sunbathing with pool chairs and cabanas. Very likely a new weekend getaway for us.

Plussat: Food and drinks were really good, the place has a nice location, and facilities are nice and clean!

Plussat: Overall the property was great!

Plussat: Beautiful facilities, the setting is just great! It’s very well located and very comfortable. But the really best thing about it, besides the great food, is the superb service!

Miinukset: Nothing

Plussat: The room itself is really nice and has amazing decoration and mixture of traditional features with modern touches. The pool looked really nice as well and the restaurant is great.

Miinukset: The suite was lacking any amenities or toiletries. There are two sinks, a shower, and a huge tub, and all we got was one soap bar, one small moisturizer and one small shampoo for the whole thing. We also got a tissue box that had 1 tissue left, and only 1 roll of toilet paper. Would have also been nice to have a coffee maker, mini bar, or at least a room service menu in the room. Didn't seen well equipped for the price of the room.

Plussat: Great location and spacious room. The restaurant and food choice was really good but expensive.

Miinukset: Somewhat expensive for the facilities offered. We didn't find it that comfortable.

Plussat: Loved the hotel and restaurant.

Miinukset: Did not like the music at the restaurant. Felt like it was trying too hard to be hip

Plussat: The breakfast it's amazing

Plussat: Beautiful facilty close to the center of town. Great staff!

Miinukset: Pretty much constant "techno-pop" music at moderate volume throughout the property. I would have preferred some quiet areas to appreciate the beauty and peace of the grounds.

Miinukset: Bed was too small

Plussat: Very good food. Nice quiet swimming pool area for guests. Easy access to cathedral and Museum Thomas Brady.

Miinukset: You had to pay for parking on top of room rate. Beware the charges for bottled water in room.

Plussat: Exquisitely clean. This is very important to me. The floors were so clean you could walk barefoot and not get a spec of dust on them. Everything was super clean.

Miinukset: The water pressure for the shower was low. An upgrade to the pump is overdue.

Plussat: We loved Mario! He was so helpful with our questions about the city. The entire staff was great too! Rosa makes awesome margaritas and Jesus was very attentive and friendly. All the people in reception were very nice too and we loved meeting Samantha's dad Alvero who was our awesome taxi driver and impromptu tour guide! Also the location is great! Near to el Centro, and lots of other sights and museums.

Miinukset: The only complaint we would have was that it was slow to get hot water. We should have mentioned it to Mario or the staff but it just wasn't that important over all. However it might be a deal breaker for other guests.

Plussat: Ambiance, food, location all very good. Staff attentive especially in restaurant.

Miinukset: Stairs in room. Bathroom to bed had 2 steps. Dangerous at night.

Plussat: The staff in the hotel are excellent as are the accommodations and the location. The breakfast and the service you receive at it are excellent. The value--considering its courteous, friendly, helpful staff, its superb location and excellent accommodations and service--is also excellent. Staying here in the future is a no-brainer for my wife and I.

Miinukset: There was nothing not to like!

Plussat: Very nice staff and location

Miinukset: Shower was horrible. Took forever to get hot water and terrible pressure. No dinner service in the restaurant

Plussat: The location, the staff, the food, the cleanliness.

Miinukset: NO reliable WiFi at all. It jumped servers often, and nowhere in the hotel did it work well. Very inefficient response and had to work offsite most days (5). Not staying there again for business.

Plussat: This is a lovely hotel with very attentive staff. The heated pool is a huge highlight and the garden landscape is beautiful. The included breakfast is excellent.

Miinukset: Everything was great!

Plussat: Excellent!

Miinukset: My room wasn't ready buy they gave me an up-grade

Plussat: Location, friendliness, roof top, Breakfast!

Miinukset: Nothing - close to perfect!

Plussat: Very nice included breakfast, typical Mexican fare plus can pay a bit more for the buffet. The room was creatively decorated, overall quite nice and could walk to great restaurants and night life. Would definitely stay again.

Miinukset: Can't think of anything - maybe that the rooms are access through the restaurant which is a little weird when it's packed for lunch - but that's how it is I guess.

Plussat: I loved the room. The hotel was in a great area and it was very easy to get around. The staff was very friendly. I would definitely stay there again.

Miinukset: N/A

Plussat: Great beds !

Miinukset: Those dark brown/black carpets in the rooms and in the halls should be changed to lighter colours.

Plussat: Good rooms.

Miinukset: Very little bathroom space. Bar by the pool had staff problems, I requested a beer like 4 times and during my 3 hours at the pool I NEVER received it.

Plussat: For small children the place is really good - enjoyed a lot the swimming pools.

Miinukset: I would invest a bit in the menu for restaurants, to have more options for lunch/dinner.

Plussat: Great rooms and shower.

Miinukset: Don´t go there if you want to sleep well: they´ve changed the mattresses for bland ones with a latex foam cover -perfect for sweating and ill sleeping in Cuernavaca-, and the fire alarm flashes wake you up every 30 seconds. Plus, the pillows are too high. Wonder how a child can sleep there. It´s a pity: this hotel did have perfect bedding fiver years ago: firm beds and a choice of pillows.

Plussat: Food and facilities.

Miinukset: Staff was a little confuse with service at breakfast. Over the weekend we saw that the room were not clean early, at 5-6 pm the room was still not ready.

Plussat: Pool and brunch on Sundays

Plussat: The facilities were more than we expected! The beds are super comfy and the pool is awesome! Definitely coming back.

Miinukset: The phone in the room had some issues but nothing we couldn’t solve very quickly. The restaurant area is open so it was a bit chilly for breakfast!

Plussat: Location is good, the staff is good and it was clean

Miinukset: The room smells bad, the sink in the bathroom was tiny the mirror is old the amenities like shower grl or conditioner doesn’t exist!

Plussat: Everything, it was comfortable. The beds were great! Just what we expected of this chain. Poll area and landscaping was excellent!

Miinukset: Nothing

Plussat: The staff were SO helpful and friendly, the grounds lovely, the food was delicious, and the bed super comfortable.

Miinukset: There's no place to put soap or shampoo in the shower, which makes it dangerous, as one has to lean over to pick them up from the floor. A simple shelf for this is needed, especially for us older folk.

Miinukset: The maid took a dirty wet towel off the floor and laid it on my clothes!!! She also never replaced the waters!!

Plussat: Employees were very kindly. Convenience location.

Miinukset: Nothing

Plussat: The garden areas for children

Plussat: The friendly, professional attitude of its staff.

Miinukset: nothing

Plussat: The pool

Miinukset: Waiting time to get my room, it took 2 hours to be cleaned.t

Plussat: Location, Staff and Price

Miinukset: The room was very old, it felt like a cheaper hotel. The food in the restaurant was pretty bad.

Miinukset: The hotel is pretty loud. We were close to the kitchen and you could hear the kitchen starting to make breakfast at 6am. For me that was bad because I was on vacation. And really wanted to sleep in. The hotel (or our room) has no noise filters. You could hear people walking and talking on the hallway. Another thing, the water was 30 pesos, weird, we usually have complimentary water, especially where you need it because you can't drink tap water.

Plussat: Our stay at Occidental was very comfortable and convenient. The room was a perfect size and had everything that we needed to make our stay comfortable. The service was friendly and helpful and the room service was great.

Plussat: Confortable and located in a safe area

Miinukset: Quite a distance to the historical center of town. It was more a business hotel than for tourists wanting to get to know the city.

Miinukset: Poor internet wifi connection. Got more signal from the hotel next door, no internet signal in the lobby poorly in the room.

Plussat: The service,price

Miinukset: The noise from room to room should be nice to insulate with sound proof insulation at least the ceiling

Plussat: The Hotel is very well located, close to everything. the staff is helpful and friendly, the place is not overcrowded as it is a not very large hotel, bedding is comfortable, there are many choices for the buffet breakfast and what I tried was good, we also had dinner in, meals were good and prices affordable. All the place looks clean and well maintained. I would stay here again.

Miinukset: No complains at all, we liked the place and the staff.

Plussat: Booking.com will give the best room rates for this location.

Miinukset: The shower will get water all over the bathroom floor.

Miinukset: Little bit cleaner pools they were somewhat cloudy.

Plussat: Comfortable room, very relaxing and staff were super friendly and helpful.

Miinukset: My room card kept deactivating because of being in my pocket with my phone. Sometimes it took them a long time to open the front gate if I came back after hours.

Plussat: The building is really nice and the staff where very helpful.

Miinukset: We only stayed one night but it wasn’t as clean as it says and the pillows are so thick we had to sleep with towels. Restaurant closes at 9pm, unfortunately we weren’t aware so we had to order some food. I would have loved to stay a bit longer to see the other services and enjoy the facilities that way I could be

Plussat: The building was so clean and it’s such a beautiful architecture

Miinukset: They had a lot of fails such as no blankets due their laundry service had an issue, some other guests had delays due their rooms were out of service because the air conditioning failed

Plussat: The pool is quite nice and the bar staff is the best, they have great drinks!

Miinukset: The bed was the really really hard, very uncomfortable, so much that I was unable to sleep because of my back pain. The bed blankets had make up stains and the toilet had hairs (not ours of course)

Plussat: Comfortable room and nice swimming pool. Green areas are very well kept.

Miinukset: The peacocks wouldn't leave me alone! The male would stand all spread out right outside of my room making LOUD Scream like noises! Waking me up ( and other guests) before 7 am, and wouldn't leave! I opened the door and he was staring yelling right towards my room. Even if I was at the pool and tried to enter my room his feathers were always on the way. And the peahen seemed determined to enter my room, she also tried to attack me twice as I was trying to go in or out of my room. The peacock stayed there obsessed with my room even as I left the property. Also the TV, the remote didn't work most of the time and I was only able to see one channel, later during my stay I wasn't able to see any channel. And finally the people at the front desk could be a little more welcoming for the check in. When she finally found my reservation she walked us about one third of the way to our room and without saying a word left us there in the driveway and she came back to reception. After a couple of minutes another lady came and took us to our room. Nobody said welcome or asked how we were or anything. I asked about the spa but she didn't give any info just said I had to ask directly to the spa which was on the first floor. Which I didn't but definitely if they would have been more welcoming or give any info about the spa services I would have for sure spent more money there.

Plussat: Nice gardens and heated pool.

Miinukset: Breakfast is ok, but they served water with instant coffee. Hamburger reminded me of fast food of heated frozen meat.

Plussat: Breakfast was good and the bed was comfortable.

Miinukset: The pool was overcrowded. Room was hot, wasnt even offered an option of a room with air conditioner.

Miinukset: no microwave, no safety box, no charging spots and staff dont even say hi to guest.

Plussat: The pool looked nice.

Miinukset: Definitely not a 4 stars hotel and pictures look a lot better than actual facilities. Rooms are outdated and the bed is uncomfortable. I felt deceived by the descriptions on Booking. Would have rather paid a little more for an actually comfortable place. AC barely worked, water barely heated. Woke up early with a horrible pool pump.