Autonvuokraus Siena

Crappy service in siena

Plussat: Wrong type of car, dented, dirty. Tried to scam and not mark huge damages!!

Miinukset: Zero

Closed!

Plussat: Nothing.

Miinukset: When we arrived to Siena at noon, the Hertz rental office was closed. They were scheduled to close at noon but must have decided to close a little early. This was Saturday afternoon and they weren't going to reopen until Monday morning. Even their emergency number on the door and online was not taking calls until Monday morning!! This left all 5 of us totally stranded in Siena, I eventually took a train back to Florence, Italy where I rented a different car from a different company. Total waste of time and money and this terrible choice to rent from Hertz cost me a full day of my Italian vacation.

Never again

Plussat: Nothing

Miinukset: We went to pick up car in Siena,we booked a manual and only to find after finding car by ourselves the car was a hybrid.A hybrid is not a car you can just jump in and drive!you need a little experience is incrediblely dangerous if use to a manual.We went back and asked for a manual and she said there want any in the whole depot?!?and she actually told us she had given ours to someone else ! She was so rude.hard to believe. We had to google everything and shown nothing.how to turn the deathly electric break off,how to charge the car,what the weird gears meant,how to undo the petrol cap.how to start the car .all difficult to work out on this car.unbelievable.iv never been so scared driving this car and I told Siena hertz this the next morning and we just got another rude response and we weren't getting any money back. To think it couldn't get worse .we had to drop the car off in Rome Viale Regina Margherita 208 Rome, Italy. We arrived at this address and they refused to take car?they said they aren't open and they had finished taking cars.this was 6.30pm by the way so wasn't anything to do with time.It wasn't untill getting paper and getting aggressive that I refused to take car out of depot that they accepted to take the car?!?I just got some scruffy bit of paper with a signature from some guy saying no damage all ok. Is this an experience that any wishes to have on there holiday I doubt it. Will I get a response to this?im not sure.