Halvat lennot Siena

Plussat: "Personel went out of their way. Flight wqs comfortable and smooth."
Miinukset: "I loved the flight to Nurnberg and back to Atlanta, Georgia, USA."

Plussat: "We were greeted by cookies upon entering the flight. I liked this experience. for a 45min flight everything else was as expected."
Miinukset: "having to climb up 6 stories with carry on luggage isn't fun. Some elderly people were struggling, caused everyone to slow down. I'd have taken the elevator if I had known we had to walk all the way up. Regardless, my expectation of German airports and German engineering is high, but things we take granted in US like escalators are a luxury in Germany and clear directions are missing... on the oncoming flight we had to wait for a door to be unlocked while everyone was stuck in the aisle way and stairs.."

Plussat: "Excellent service and friendly staff!"
Miinukset: "It was very cold"

Plussat: "Nothing"
Miinukset: "First flight was canceled and we had a pleasure (after 12 hours flight from SJC to FRA) to spend another 11 hours in the airport."

Plussat: "flight was on time"
Miinukset: "The plane appears to have left with NO luggage on board. 3 days later, I am still without luggage. The promise to deliver the missing luggage within 24 hours was not honoured."

Plussat: "A regular predictable LH flightqq"

Miinukset: "Air was stuffy."

Plussat: "Crew was hospitable and flight was clean."

Plussat: "Nothing!"

Plussat: "The plane was new, clean and tight. Seats very narrow, no foot room with carry bag under seat on front. On time depart and arrive. Good movies. BUT, where are my bags. Second day in Geneva without clothes or medicines. SwissPort at GVA isn’t helping. They don’t even know where they are: don’t know if they left EWR"

Plussat: "Complementary Drinks. Beautiful Flight Attendants."
Miinukset: "Nothing"

Miinukset: "Crew's attitude is awful, they need to learn how to provide service."

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "Adequate room Complimentary beer"

Plussat: "Nothing special. Very early flight. Just wanted coffee.... Then sleep"

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "The professionalism and warmth of the staff, the food, the wet towels before a meal. We appreciated the constant supply of beverages to keep us hydrated."
Miinukset: "The disjointed announcements which kept disrupting the movie we were watching. It would be helpful to have one single announcement instead of breaking it up into several smaller units. We had a serious issue with a passenger in front of us who kept jamming his seat back into our knees. The flight staff did a great job of trying to resolve the issue. But the bottom line is that the seats are way too close together for such a long flight."

Plussat: "free upgrade to business class :)"

Plussat: "my favorite airline"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "Having power at the seat is great. The movie player is a nice bonus for sure. Flight attendants are nice, helpful and professional! Had a nice flight!"
Miinukset: "Nothing really. I had a very positive experience on this flight!"

Plussat: "Nothing"
Miinukset: "I was unable to get all of my seats at once. This would later cause me a lot of time and patience"

Plussat: "Shortness of flight from Genoa to Munich"
Miinukset: "Layover following"

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "I love flying with lufthansa. Staff is friendly and chatty. Personal service is excellent. Food could be better compared to other airlines, but is not so important to me when it comes to flying."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "I want to have it. I was expecting a serious and major company as yourself to provide it in a 3.t hours flight. This is how low cost / charters looks like."
Miinukset: "I area where we did the check-in is horrible. I understand there are security issues but in Frankfurt airport it is much better then Munich and I expect you to find the answer how to have both needs."

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Miinukset: "The security questioning at the boarding gate was not at all coordinated. Note that this was a Lufthansa flight operated by United. I was asked the same security questions twice because the first security officer forgot to place a sticker on my boarding pass. The security staff was both rude and arrogant."

Plussat: "terrible earphone, could listen only on one ear."

Plussat: "The choice of entertainment was wide ranged."
Miinukset: "It was a big plane, and I was sitting at the back. When they started to serve drinks and our meal, both times it took way over half an hour for them to get to us after they started to serve."

Plussat: "Short"
Miinukset: "Very bumpy. Not a good flight"

Plussat: "Plane0was on time and they served us a very tasty sandwich."
Miinukset: "Nothing"

Plussat: "I slept"
Miinukset: "I arrived at airport with my connecting flight at 9pm, there was no way to check my luggage until 4am. I could not go to transit hall until someone took my luggage so I was able to board but no place to leave luggage like other airlines, that was not fun since the transit halls had the sleep pods I could have used"

Plussat: "Thanks"

Plussat: "Great service, food, crew."
Miinukset: "All was fine - more room on the short flight than the intercontinental flight."

Plussat: "The service and quiet ride"
Miinukset: "The headphones did not work"

Plussat: "Courteous staff."
Miinukset: "Did not depart on time. No entertainment."

Miinukset: "Food looked awful. I have decided not to open transparent package with sandwitch."

Miinukset: "I booked Lufthansa. I should have been on a Lufthansa flight not a United flight which is a inferior airline."

Plussat: "WE THOUGHT WE WERE RUNNING ON TIME BUT WHEN WE GOT CLOSE TO THE GATE, EMPLOYEE'S WERE YELLING AT US TO HURRY BECAUSE THEY WERE HOLDING THE BUS TO TAKE US TO OUR PLANE??? I CHECK OUR BOARDING TIME ON PASS AND WE WERE 5 MIN EARLY??? WHY IN GERMAN AIRPORTS ARE YOU BUSSED SO FAR OUT TO YOUR PLANE? HAD THE SAME IN MUNICH ON WAY BACK"

Miinukset: "This was an old aircraft and had a 4 hour delay at Newark due to mechanical problems, causing a return to the gate, deplaning, and then getting back on board. I fly Lufthansa to AVOID this kind of mess. No one spoke the different languages of the passengers (specifically Italian) even though there were some thru-passengers from Munich to Bari. Poor communications during the process. Sometimes just COMMUNICATING WELL seems to make the problem smaller. Not well handled."

Plussat: "Quick, easy"

Plussat: "Comfortable seating. Good snacks. Very friendly and helpful crew."

Plussat: "Clean and nice. Seats were more spacious than most. Food was rather good and plentiful. Very very nice."

Plussat: "Staff at Lufthansa were helpful"
Miinukset: "Air canada couldn't figure out how to print a boarding pass in Toronto for my connection from Frankfurt to Florence and were quite rude about it. In Frankfurt it turns out that air canada didn't even rebook my flight for the next connection."

Plussat: "Even though our connection was completely on Lufthansa traversing the terminals was an ordeal."

Plussat: "Seat was good"
Miinukset: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Plussat: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Miinukset: "If I knew how to recline my seat earlier. I did try several times"

Plussat: "Nice aircraft"
Miinukset: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Miinukset: "The earphones could have worked!"

Plussat: "Seating is tight. The crew was great !"
Miinukset: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "Quick flight"

Plussat: "The crew was very nice"
Miinukset: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Nice crew pilot food and beverage"
Miinukset: "No wifi"

Plussat: "NOTHING"
Miinukset: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Plussat: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Miinukset: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Plussat: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Miinukset: "Cramped seating."

Plussat: "Nice to have a wrap for the snack."
Miinukset: "Would have preferred boarding by row - back of the flight first so would have been more organized."

Plussat: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Miinukset: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."

Plussat: "Premium economy service was good."
Miinukset: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Plussat: "Boarding was quick, Flight on time....just a regular service and plane"
Miinukset: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"

Plussat: "The aircraft was clean"
Miinukset: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"

Miinukset: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"

Miinukset: "Headset jack only worked if the headset plug was in EXACTLY the right spot."

Plussat: "The food and the punctuality"
Miinukset: "The technology in interteiment is not touch screen"

Miinukset: "Dutch sub titels would be nice."

Plussat: "Flight was on time and quick and comfortable"

Plussat: "was very quick"

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Plussat: "Easy airport business"

Plussat: "The staff was fast and curteous."
Miinukset: "There is not anything to complain about besides the usual discomfort of travel."

Plussat: "."

Plussat: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Miinukset: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."

Plussat: "We really liked the KLM people, from the check in crew to the flight attendants."

Miinukset: "seats on Jet air flight are very uncomfortable"

Miinukset: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Miinukset: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"

Plussat: "Much more civilised for the same cost (or less) as the budget carriers. Proper food and drinks included as is the norm with international flights even though it's a very short haul."
Miinukset: "The stinky guy behind me, but that's not the airline's fault."

Plussat: "everything"
Miinukset: "nothing"

Plussat: "Delays and no proper customer service."

Plussat: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Miinukset: "Would be nice if there was wifi on board"

Miinukset: "Terrible moslem food, too much lentil with tasteless chicken"

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "Flight all good"
Miinukset: "Suitcase did not arrive and still not received."

Plussat: "The food was good, the service was excellent, and we had achance to sleep."
Miinukset: "Nothing"

Plussat: "Direct flight! Excellent service, good way to start trip!"

Plussat: "Free snack and drinks, friendly crew. Flight was on time and seat next to me remained empty. Felt like business class on LH :-)"

Plussat: "Nice and careful crew that resulted in a good service that includes: * cleam restrooms; * light food and beverages avalable in the back of the airplane during all the flight;"
Miinukset: "Seats are terrible; Old Entertainment system that feels the weigh of time; Old airplane that makes scary sounds when engines are starting; In the day flight, the lights are not dimmed to help passagers to sleep in this 11 hours flight;"

Plussat: "Uudet elokuvat."
Miinukset: "Ei wifiä."

Miinukset: "Ei wifiä."

Plussat: "nothing, was a terrible experience"
Miinukset: "Plane had engine problems, half way turned around went back to ams. I missed my ride, cost me extra money"