Leevana Hotel Hat Yai

Only the room size and the bed. This was ok. We were not the first time in this hotel and we got very disappointed. We will definitely NOT come back.

The Staff was soso. We arrived in the late evening and the rooms we got, was very dirty(full of dust) and very bad smelling. Look like no one cleaned it. After complaining we got another which was EXACTLY the same as the first one. Incredible. We complained how dirty the room was. The receptionist told us to inform the cleaning lady the day after. We checked after we came back from outside and NOTHING at all was made..the days after, we didn't get the water bottle as they write, that they refill everyday and also toilet paper. The cleaning staff saw, there was just the 1 used role left and they didn't refill. Very bad attention. and the cafeteria at the reception..OMG..we loved the cappuccino and espresso there. But the manager is an incredible rude and impolite person...just how she looks at you, let you understand that you are NOT WELCOME.. We were not the first time here and will DEFINITELY NOT COME BACK ANYMORE. i chosed this hotel because it was a newer one and because last time we went there we had a great service. pity but like this they will lose even more clients..