Jackson hotellia

Plussat: Very nice. Very clean and comfortable.

Plussat: Staff was EXTREMELY helpful and accommodating!

Miinukset: No

Plussat: New! Hotel was very clean.

Miinukset: Breakfast was not good. Could not eat it.

Plussat: New,clean rooms, bright parking lot, nice indoor, small pool, breakfast. Microwave, fridge, and coffee maker.

Plussat: Very clean; comfortable beds; friendly staff

Plussat: Breakfast was excellent......Staff was exceptional......could not be happier...Thanks to everyone...

Miinukset: Nothing

Plussat: Very clean, quite great location

Plussat: The staff was AMAZING and accommodating very friendly and helpful

Miinukset: I couldn’t get the a/c unit to work or cool enough. The staff came up and fixed it. The temperature wouldn’t go any lower than 73 was a bit warm for me.

Plussat: Clean and up to date. Loved the fire outside! Housekeeping was super nice as well as front staff! We have stayed here several times and will come back!

Miinukset: Nothing

Plussat: Staff was helpful and friendly. Room was fine.

Miinukset: NO!

Plussat: Quality, newness, cleanliness

Plussat: Very nice. Modern. Good staff.

Plussat: Everything was wonderful. Ashley at front desk was great and made our stay even better.

Miinukset: Nothing

Miinukset: Hampton Inn has changed their standard mattress. They used to be firm with soft top., but that is no longer the case. I woke up with a sore back b/c the mattress is just too firm. Does not contour to your back/body.

Plussat: Great location, friendly staff, very clean and comfortable room. Breakfast was ok...but the bacon was dripping in grease outside of that it was great. Quiet for the most part. But loved the easy access from the highway.

Miinukset: Well I found out at check out by the staff that I paid about 30 more dollars then I should have if I booked directly and I did not get my Aarp discount or was I asked to join the honors program another guest told me about that.

Plussat: This property is idea for visiting the Jackson area. It was very quiet, very clean, great coffee and breakfast!! Just 2 exits down I40 are every possible eatery anyone could ever want. A Sam's club w/ gas, Walmart, Longhorn Steak house etc. We were in town to visit my 93 year old mother in law. We will return next year and stay at this same property.

Miinukset: The only issue we had was towards the end of the breakfast time, like the last hour, nothing was being replenished. I missed out on all my favorites.. I was down there early but got coffee and was slowly waking up and enjoying it very much.. When I get around to eating most items I wanted were depleted and the gal says there won't be any more oatmeal, etc. there were plenty of other choices.. I'll know next time to get my food and set it aside until I finish my coffee! The food was far better then we expected..

Plussat: The room was nice

Miinukset: No

Plussat: Location convenient to highway, facilities clean, personnel friendly!!

Miinukset: No complaints!!

Plussat: The beds are really comfortable. The breakfast was also really good. The hotel is perfectly located away from noise but close to everything (food and transit). Very nice staff, everyone was super friendly.

Miinukset: The value wasn’t as good as home2suites. It was a bit older and worn if I must say. The shower temperature was difficult and I believe broken as it was either freezing or scalding hot (made for an interesting shower).

Plussat: Everything

Miinukset: Nothing

Plussat: Next to Interstate

Miinukset: Pool was dirty and closed. I pick a Hotel with a pool so the family can swim .The hole time we was there we saw no one try to screen the pool.

Plussat: Staff was very friendly.

Miinukset: My room could use some refreshing.

Plussat: Location, breakfast, very friendly staff

Miinukset: People with big dogs letting them bark. Not the property fault but a bummer

Plussat: Beds, pillows.

Miinukset: The free breakfast is fine for free, and the attendant was very good, but eating out of paper plates and using plastic utensils seemed cheap since we paid $100.00+ per night for the room. It felt like we were at a child's picnic... The showerhead was a old one. We have better showerheads in both of our baths at home.

Plussat: Easy off highway

Miinukset: Spots on the carpet

Plussat: Large room. Everything neat clean and orderly

Miinukset: Location appears to be in new part of town so it is sort of sterile.

Plussat: Location

Plussat: Nice rooms, great location,

Miinukset: Staff unfriendly, received the wrong room , fire alarm at 6am had to evacuate the building due to a mistake made by the front desk, by hitting the wrong button, made my 8 mth old pregnant wife walk up n down the stairs and stand outside in 32 degree weather for no reason other than stupidity. No compensation for any of there mistake. Never again will we stay here. Poor pick of staff members

Plussat: The breakfast was alright. Plenty of options, they kept everything stocked. The bed was comfy and we had a good TV.

Miinukset: The room was a bit grimy. It looked like they hadn't swept the floor in days. There was other people's hair on the floor and countertops. The shower was straight up gross. Rusted and the grout was turning black.

Plussat: Location was desirable and sufficient parking.

Miinukset: Questionable charging on incidentales. Corrected by front desk. Credit card declined by discover. Discover stated that Holiday Inn declined. Ever experienced this issue before. Used an alternate card. Experiencing embarrassing! Lower floor under constr.

Plussat: Easy access to/from the highway.

Miinukset: The staff originally charged us the wrong price for the room. When we asked about the rate, she said that she couldn't do anything about it. Also, the bathroom was a little dirty.

Plussat: The room was perfect. Facilities were cleaned.

Plussat: Allowed us to park motorcycle under awning. Very clean and very comfy!

Miinukset: Needs to monitor breakfast area better

Plussat: nothing the frt desk did not know what E- Way was right in frt of the hotel

Plussat: It was exactly what I needed and easy to find.

Plussat: Clean and free breakfast .

Miinukset: No

Plussat: The best part was the staff especially the front desk . The hot tub was not working and she fixed it . Breakfast and housekeeping staff were also were extremely friendly .

Miinukset: The pool water was so cold that children were in the hot tub and not using the pool because of the temperature. So a lot of small swarmed the hot tub because it was just warm . Please have pool fixed and hot tub working . Reason why we chose here

Plussat: Room was clean. It was large and bed was very comfortable. Great location close to highway and restaurants.

Miinukset: There was road construction on side roads around hotel that made it a little tricky to get into the property.

Plussat: The staff were really friendly, and made a huge difference in the whole stay!! If they were rude we would have left. The free breakfast was great.

Miinukset: The wall paper was peeling. The blinds were torn. The chlorine in the pool was too high. The bed was squeaky.

Plussat: The hotel was OK. Location was a bit tricky to get to. Bed was very comfortable and pillows were AWESOME!

Miinukset: The clerk who checked us in was rude, arrogant, and disrespectful. I've never felt so disrespected as a veteran.

Plussat: Loved the hot tub/pool. The pool water was actually warm enough to enjoy...not usual at hotels. Beds were comfortable. Rooms clean. No complaints!

Miinukset: TV actually is a bit too big for the room.

Plussat: Heated pool and hot tub, breakfast and the beds were comfortable

Miinukset: Dogs aren't allowed

Plussat: Good location, convenient to highway. Nicely modern.

Miinukset: The bed could have been more firm, but I slept comfortably.

Plussat: Good food, great staff........

Miinukset: Lobby looks crowded...

Plussat: The staff was the most friendly and accommodating of any place we have stayed recently. The free afternoon snack in the lobby was superb and the breakfast was great. There was iced water and lemon infused iced water available in the lobby a all times

Miinukset: Our only complaint was our lavatory was very slow draining and needed attention.

Plussat: I love the the pool area . Staff is amazing and so friendly. This is the best hotel in Jackson!!!

Miinukset: Nothing its perfect

Plussat: Location is easy in and out and next door to Casey Jones Museum. Great selection at breakfast and all well stocked.

Miinukset: Bed was a little stiff, but only a personal preference.

Plussat: Very comfortable. Loved the Pillow's

Plussat: The room was very nice and clean, the staff were very pleasant and efficient. Very convenient to I-40 but still quiet. I like Marriott properties as a rule but I was still pleasantly surprised.

Miinukset: The only very slight drawback was that it seemed a little isolated, but we drive about 5 minutes or so and found a nice Italian restaurant.

Plussat: I don't usually have any issues at this location but I will say if I do have any questions, concerns etc. I have never heard NO or anything negative the staff always looks into the issue and resolves it EVERYTIME!!

Miinukset: The housekeepers want to get their work finished in a timely manner I completely understand.. I noticed the door slamming extra loud what I got from that was hurry up and checkout except I wasn't checking out yet so I had to listen to them slamming doo

Plussat: Only regative a being charged $55.00 for my dog. I thought that was a bit expensive

Plussat: Excellent location right off of interstate. Large clean room, great food and customer service at restaurant and front desk.

Miinukset: noise from hiway

Plussat: Right off I-40. Hotel is well maintained and staff are always friendly and helpful.

Miinukset: Nothing

Plussat: Loved the pool and hot tub, both were exceptionally clean. Loved the little restaurant, food was delicious.

Miinukset: Missing some linens in our room. We had 4 people and only 3 towels.

Miinukset: The bathroom light went out while I was taking a shower.

Plussat: Cleanliness, quiet location, great staff

Miinukset: N/A

Plussat: Easy access and parking.

Plussat: The front desk rep was very kind and gave me good information about the hotel.

Miinukset: No, everything was fine and it served my purpose well. I needed a clean descent place to spend a night near the hospital where my sister was.

Plussat: Cleanliness, large size of rooms including the bathroom

Miinukset: Nothing

Plussat: It's a brand hotel. I stay in certain brand hotels and pay the extra price for a reason. The staff was friendly.

Miinukset: My grandsons floatation device got taken from the room. Sports group checked in third day of stay. No control of the kids. They were running up and down the floors being very disruptive of other guests. Front desk only tried to control the complaints.

Plussat: It's cleanliness

Miinukset: It's my favorite place to stay in Jackson! LIVE IT!

Plussat: Our room was clean. Also, the complimentary breakfast was very good. They kept the serving area very tidy. Food was hot and fresh with a variety of choices. The fruit was excellent and fresh. The staff was very pleasant.

Plussat: The lady at the front desk Jathiya was great!

Miinukset: How clean an friendly everyone was!

Plussat: Good breakfast, well replenished. All the staff are so pleasant and accommodating.

Miinukset: I did a bit of dusting and wiping off things. Requested anew comforter/blanket because it had some yucky stains on it. Brought me immediately all new bedding.

Plussat: The fire place . Friendly staff .

Miinukset: The bed mattress wasn’t comfortable at all.

Plussat: The room far exceeded our expectations. A very spacious,clean room in a quiet location. Thank you

Miinukset: Nothing

Plussat: Over sold and got us room at Hilton and paid for 2 rooms. Thank you for making it right.

Miinukset: Don't over sell your rooms

Plussat: New. Excellent breakfast. Room was large and well laid out.

Miinukset: We went to the pool in bathing suits and we were told the pool was closed for the weekend, we were not advised at check in that the pool would not be available. The safety lock on our door was half missing, it appeared the door had been kicked in,.

Plussat: Everything was great. The room was very clean and comfortable with a great floor plan. The front desk person was nice and helpful. Good breakfast with some healthy choices. The area seemed safe with easy access. I will stay here again.

Miinukset: Parking was free but a little tight. Not really a problem.

Plussat: Wonderful staff every single person we encountered was over the top nice it was excellent, food was awesome, pool was great I give this hotel a 10 out of 10

Miinukset: The door to the bathroom needs some WD 40

Miinukset: Dirty dishes in cabinets & drawers - dirty with food still on dishes.

Plussat: Your front desk girl when we checked in Tuesday evening was exceptional. I rarely have that kind of consideration at any hotel we stay in. She is a rare gem

Plussat: Beds were comfy

Miinukset: Floor was not clean and felt like we were in the street

Plussat: Great breakfast

Plussat: The bed had a great mattress, quite, & clean.

Miinukset: I thought the price was a little high, for the ate a of town.

Plussat: Clean and nice staff

Miinukset: Old type motel not up to your usual standards. Noisy toilet, fan, and even toilet lid. Only outside entrance to room.

Miinukset: No wi fi. Uncooperative front desk to correct the problem. Overpriced old facility. No frills and terrible road access. Will not be back.

Plussat: Bed VERY comfortable. Clean.

Miinukset: Second floor room. Extra fee for dog. Seemed a bit shabby. Outdoor walkways.

Plussat: Location and price

Miinukset: The carpet is old and has a fine dark residue that clings to your feet. Not great with crawling children.

Miinukset: A lot of traffic noise and hard to find.

Plussat: Fairly cheap one night stay

Miinukset: Breakfast and Coffee wasn’t very good can you let me sit

Plussat: The location, price, and breakfast.

Miinukset: My main "beef" was that the floor had not been vacuumed.

Plussat: Staff was friendly, room was very clean and smelled amazing! The bed was actually comfortable and the hotel was quiet. Staff friendly.

Miinukset: There was actually nothing we didn't like

Plussat: Comfortable bed, room could use a little updating but overall good value for one night stay.

Miinukset: Really nothing. Room could use some updating.

Plussat: The price

Miinukset: The rug was worn and there was a hole in the bedspread

Plussat: The location and illuminated parking area.

Miinukset: The staff wasn’t very friendly and seemed more concerned about watching television than helping us. The room was dirty. The comforter on the bed had burn holes all over it like someone had spent a lot of time smoking crack before bed. The pillow cases were disgustingly dirty and you could see the dirt on the creases of the cases. The refrigerator looked as if it was trapped In a room full of cats. The overall comfort, look, and experience was extremely poor. I didn’t expect a Hilton but I also didn’t expect such a rat’s nest.

Plussat: It is a good place to stay

Miinukset: No not at all

Plussat: Good value.

Plussat: Leaving

Miinukset: The place smelled like weed. The room wasn't that clean. The food was cold. Staff was just so-so.

Plussat: I mean it was pretty laid back certain nights

Miinukset: Some of the staff are rude and nosey !!

Plussat: Friendliness

Miinukset: My room never got cleaned after being there for 4 days.

Plussat: The waffles.

Miinukset: The beds had holes in the sheets and blankets. While we were asleep we all started itching. Won't stay here again.

Plussat: That it was quite.

Miinukset: That you could not park at the door for rooms on the backside.

Plussat: Location

Miinukset: Saw a Roach!

Plussat: Hallway carpet room carpet was dirty doors did not catch pool and jacuzzi dirty room dirty towels microwave ice holder Brad told me he can give me sheets to change my linen and the room because he don't have time to do it very bad experience

Plussat: Everything besides the cold pool issue was great

Miinukset: The pool was indoor but water was ice cold and had to listen to my grandsons fuss because I wouldn't let them stay in long because I didn't want them getting sick

Plussat: Indoor pool

Miinukset: Hotel was decent.

Plussat: It was very clean and in a good location and easy to get to and in a quiet neighborhood and all the staff were very helpful

Miinukset: Nothing

Plussat: Beds were comfy, pillows were great, room was clean, breakfast was great with both hot and cold selections staff was friendly.

Miinukset: nothing

Plussat: I didn't like anything about my experience with this hotel...

Miinukset: There was hair in my Jacuzzi, the owner said he didn't have staff to clean it nor could he because he had his children with him. There was a shoe print on my sheets, I had to request a new set and change the bed myself. Just TERRIBLE!!!

Miinukset: I arrived at the hotel and the man instructed me that I had to pay a 100 deposit on top of wat I was paying for the room. I have never had this problem until now and that seem really strange to me that they did not mention this to me before hand. They messed up my daughter's bday weekend .

Plussat: Lovely little hotel, pool was really nice to have and breakfast had a great selection. Comfy beds

Plussat: Nice rooms

Miinukset: Did not have second floor

Plussat: Great location, clean and comfortable rooms

Plussat: everything i needed was there. clean and quiet. very comfortable bed and the staff were very friendly and courteous.had a great night's sleep!

Miinukset: nothing at all

Plussat: only accommodations available

Miinukset: Room smelled terrible Extremely musty

Plussat: The location and the quiet area the staff and that it is very clean and comfortable

Miinukset: No At the end of this survery My name is Sherrie but I am not from Norwalk CT I am from Dadeville AL

Plussat: Comfortable, clean, friendly

Plussat: We arrived around 2:30AM and had no trouble checking in. The staff were all friendly and helpful.

Miinukset: While the hotel has obviously been renovated to a degree, it still feels old, with wear and tear apparent. Wouldn't keep me from staying again, though.

Plussat: Location & room was quiet

Miinukset: Elevator needed a good cleaning & fix the fan (makes a loud noise), carpet worn in halls....just needs a total facelift!!!!

Plussat: Complimentary breakfast was pretty good, and appreciated.

Miinukset: The star rating was supposed to be 2 1/2, but it was far from that. The room was run-down, not as clean as expected, and uncomfortable bed. I expected a room comparable to others with the same rating. VERY DISAPPOINTED

Plussat: Pet friendly

Miinukset: Very old. Needs remodeling. Lights don't work

Plussat: Location

Miinukset: Hallway on third floor smelled of smoke

Plussat: The room was clean and had clean linens on room acceptance.

Miinukset: The midnight manager (Melissa) should NOT be working with the public. I "interrupted" her during a personal phone call to ask when more food items for the "breakfast" I paid for would be brought out. There was absolutely nothing but biscuits on the food warmers available when I arrived. I stood by as she continued her personal cell phone call (I could tell by the content of the phone conversation that the conversation had nothing to do with manager duties). After waiting patiently for approximately 10 to 15 seconds she lowered the phone and abruptly and rudely asked me if she could help me. I told her that there was no food for breakfast available (this was less than 30 minutes after breakfast was started). I attempted to ask her how long it would be before more was added and she very rudely raised her voice towards me and stated that the cook was "working on it and 'it' would be ready when the cook brought it out". She made sure that all of the other diners were able to hear our conversation. It shocked me as to her response to my question. I was not upset by the absence of any food items and was asking merely to see if I should wait in my room or wait in the dining area if it was going to be soon. I told her that I was shocked at her attitude and asked when her relief was available since she was the only employee on site. She told me not to worry that her relief could "do nothing" to her. I had booked the hotel room for four nights and cancelled after the two nights I had already stayed there. She told me that she did not care what I did and who I talked to. I will never stay at another "Choice Hotel" chain if this is the type of employees they hire to deal with customers.

Plussat: I’ve been saying there my last 3 visits to Jackson. I’m seeing a lot of changes/improvements. I love it. New management. Yay

Miinukset: I asked for a late check out and was told no. I asked even if I were a member? I was told they were short staffed and the hotel was full. Recommendation: one hour won’t make a difference. 2 If guest are sleeping in later ask if they would like to have their room cleaned.

Miinukset: The towel bar closest to the tub was broken. Could be a potential source for an accident.

Miinukset: The hotel was old, needed to be updated, and had bugs.

Plussat: Staff was great. Parking was good as well.

Miinukset: I chose it over other ones in the area believing that it was of higher quality Then was highly disappointed wished I had went with one of the lesser costly ones.

Plussat: The location. This was a stopover on a roadtrip.

Miinukset: The whole hotel was damp. Our room smelled musty. The humidity in the lobby was noticeable. Our sheets felt damp.

Plussat: The cleanliness of the bed.

Miinukset: Nope

Plussat: Comfortable beds and pillows!

Miinukset: Didn’t like the person’s performance managing the breakfast area. Out of coffee, out of eggs (early on) and her response was, “You’ll just have to wait!” Unnecessarily dismissive and curt. Her demeanor tarnished my visit.

Miinukset: Not at all what was expected. Dirty room and the hotel was dirty itself.. Not happy at all.. Will never book again

Miinukset: No

Miinukset: All of the roaches!!! Please clean your building and invest in pest control because it was so bad they were on the walls and in the beds and we couldn’t sleep.

Miinukset: No breakfast. Old dirty building. Kind of scary.

Plussat: That it was quiet regardless of the outside highway traffic.

Miinukset: The smell of the hallways and the squeaking of the beds.

Plussat: THE LOOATION IS PERFECT. ITS RIGHT OFF THE HIGHWAY AND NEAR PLENTY OF STORES.

Miinukset: THE ELEVATOR WALLS WERE NASTY. THE GARBAGE NEAR THE ELEVATOR HAD NOT BEEN CHANGED SO,THE ENTIRE HALLWAY STINKS. THE TOILET WAS EXTRA SLOW DRAINING OUT. THE COMFORTER HAD MULTIPLE STAINS. I WAS TOTALLY DISPLEASED WITH MY STAY.

Plussat: BESTEST IN TOWN!! pet friendly, staffs hospitality is Awesome makes checking a breeze housekeeping is super my room is always clean fresh sheets & towels for everyday of the stay.

Miinukset: There isn't a thing I don't like about staying at motel 6 in Jackson TN.

Plussat: Price

Miinukset: Killed three cockroaches in the bathroom, plumbing was bad, beds uncomfortable, sketchy parking lot, police at hotel... if we weren’t flat out exhausted from traveling, we would have left. I’m absolutely appalled

Miinukset: No washcloth in bathroom

Plussat: The bed was like sleeping on a bed of charmin

Miinukset: That I had to let the maid in my room for her to clean I told them that I had cleaned it when I left she came in anyways and took my towels and rags

Plussat: The young lady at the front desk was nice

Miinukset: Dark halls, weird smell, 6 police cars when we came back from dinner, it just felt weird and unsafe.

Plussat: Nothing

Miinukset: Facility was dirty, my brother in-law got locked in restroom .we had to use restroom with door open at all times. Lots of noise people party most of the nights in the room above us and next to us. Over all bad experience.