Karlovy Vary hotellit lähellä Karlovy Vary museo

Plussat: Kylpyläosastolla rentoutuminen

Miinukset: Loppukesästä hiljaisempaa hotellissa

Plussat: Location , staff , furniture

Miinukset: Nothing

Plussat: Where to start...! Location is excellent, at the end of the main promenade. The hotel itself is a work of art, and one of the most photographed buildings of town. Our superior room definitely met our expectations in size and quality. The bed and pillows were great. The pool area was very well cared for, and just a after a few minutes we could find a "sunbed". Dinner at the Grand restaurant was also a very nice experience, although some comments on Google state otherwise we enjoyed it very much. Breakfast was also excellent in quality and variety. So we look forward to going back!!

Miinukset: As only a minor point for improvement, some of the staff were not speaking any English - this was of course solved through other colleagues who did.

Plussat: Amazing stay , for a very reasonable amount of money

Miinukset: Nothing

Plussat: Reception personal was Excellent and polite The pool is awesome Breakfast very tasty Very Big Room - 427 Children room, clean and many good toys

Miinukset: For dinner, I ordered salad and coffee. I got the salad after 40 minutes and cold coffee. The waiter's answer was rude that the kitchen is very busy. On the second day of arrival, in the evening, rusty water (dark orange) went from the tap. It is very difficult to take a shower in the bathroom (the shower mount is located very low, bathing while sitting is not convenient.

Plussat: Breakfast superb...plenty of choice at breakfast! Jessica at the reception was very helpful. Level of service was excellent. The room was very stylish and comfortable. Nice pool and spa facilities. Becher´s bar was great!

Miinukset: The pool area should have other way and not passing by through the restaurant.

Plussat: Was absolutely lovely

Plussat: Erinomainen hotelli, ja ehdoton yöpymispaikka kaikille James Bond- elokuvien ystäville. Mahdollisesti paras aamupala mitä olen syönyt. Sopivasti laitimmainen hotelli kaikesta turismista. Hotelli yöpymisiin kuuluu uima-allas ja spa-osaston käyttö.

Miinukset: Sauna-osasto ei tarjoa skandinaaveille mitään erityistä.

Plussat: Very good location, very nice and helpful staff, clean room and amazing place for the breakfast. This hotel has a history. :)

Plussat: I highly recommend this place.. every things was great

Plussat: The location is very good and the hotel is nice and clean. The breakfast was very good.

Miinukset: No kettle in the room, the casino is not what we expected, it is overrated. Some of the staff were rude and others were helpful.

Plussat: the house, the breakfast, the surrounding, the staff was very friendly and professionell

Miinukset: it was a very, very long way from our room (several ups and downs) to the pool/Spa. This was not mentioned before. So for example, we could not went from the room to the Spa area in bathrope what is usual for such an hotel. The way led through the restaurant.

Plussat: Fine location.

Miinukset: Food wasn’t warm, breakfast was average, staff was talking and laughing loudly , it was unpleasant

Plussat: Breakfast was really good, nice rooms and top located in city.

Miinukset: Hair in bathroom

Plussat: The location was prefect

Miinukset: The 20 Euro for parking, the A.C. unit, the front desk staff was not helpful and a borderline rude., the food was ok

Plussat: Location, room, bathroom size.

Miinukset: First of all the hotel is in a perfect location and we had a really nice room, BUT we found the mattress both of us really unconfortable. Too soft for sure, hole in the middle, etc... During the morning shower the pressure felt down to zero, and didnt have water app. for 5 mins. First just the hot water dissappeared, than the pressure as well. The breakfast was tasty, but it is also true we ordered a ham and cheese omlette and instead of it received only cheese omlette. Anyway the old lady was really nice so we didnt mention anything. :)

Plussat: I liked the service, location, staff, but the beds where not comfortable. However I recommend going back there again.

Miinukset: The beds where had hard and stiff mattresses.

Plussat: Good staff

Miinukset: No water in the room

Plussat: The room was very cozy and beautiful. It’s a rare case when you stay in a prestige hotel, but feel absolutely at ease, like at home. Plus hotel tries to imply ecology-friendliness!

Plussat: Excellent central location (easy walk to shops, restaurants, attractions etc). Reliable valet service for car as parking was off-site. Very good breakfast.

Miinukset: Portable A/C unit impeded on door to balcony. Bath towels were not up to standard of the hotel.

Plussat: Comfortable and clean

Plussat: The location is really good. The food in the restaurant was great, except breakfast.

Miinukset: There was no welcome water in the rooms. Flexibility of the negotiations about switching the dates were with a ZERO opportunities and human factor understanding. The view from the window was straight to the wall. Don’t think that to pay around 276€ for the night I deserve to see the wall. WOULD NEVER RECOMMEND IT EVEN FOR THE ENEMY.

Plussat: Located in the center of town. Could not have asked for a better location, easy walk to EVERYTHING! The room was a large suite and the bed was very comfortable. Breakfast was fantastic with a large variety from which to choose. The staff was friendly, but could have been more knowledgeable regarding where attractions were located. However, all in all this was a great Hotel to stay in.

Miinukset: Staff needs to be able to provide better information. We wanted to know where the best place would be to purchase the mugs and wafers for Hot springs and what time places start to open and the man at the front desk could not provide a satisfactory answer.

Miinukset: Emme saaneet varaamaamme huonetta. Tilalle saimme isomman huoneen, mutta ilman ilmastointia.

Plussat: Amazing breakfast and perfect location

Plussat: Location is very good. Breakfasts were excellent. Staff very helpful.

Plussat: The location was great. The bed was comfortable. The room was very nice. I can’t say enough about the wonderful breakfast. Best breakfast I’ve ever experienced in 35 years of traveling. Just the breakfast makes it worth a stay. We highly recommend this lodging.

Miinukset: No complaints

Plussat: We liked absolutely everything. Beginning from the check-in reception staff, the excellent and very quiet room with AC, stylish bathroom, properly working elevator. The room has fridge, coffee/tea maker, cups and tea bags (black, green and fruit) as well as instant coffee sachets. The hotel breakfast is breathtaking, the breakfast assortment changes every morning, excellent service and you can enjoy your meal inside or on terrace. Wonderful location just in the middle of centre and the public spa - wellness center just across the street. Restaurant is working long hours. Very convenient parking just behind hotel. Highly recommended.

Miinukset: Nothing

Plussat: Location of the hotel is great. It's in the main part of the city, right next to mineral spring #1(a,b,c,d). It is also right next to the Castle Spa. It also has a partnership with the Castle Spa, so it gives you a discounts, and allows you to book services with them. Staff is great. We were soaked after walking in the rain to the hotel, and they managed to get us same type of room before actual check in time. Breakfast is very awesome, with lots and lots of selection.

Miinukset: Nothing really.

Plussat: The location was wonderful. The breakfast was absolutely incredible, and had endless options. The staff was very helpful. The facility was very clean.

Miinukset: The pictures on the website did not appear to match the room. The room was still very clean but much smaller and not nearly as romantic as we expected. The air conditioning barely worked, which made for a fairly uncomfortable sleep.

Plussat: The hotel has a perfect location in the centre of Karlovy Vary. The room was spacious and had everything I needed. The breakfast selection was the best I have seen for a long time, with lots of different things available on the buffet. I ate in the restaurant for dinner on the night I arrived for convenience and the food was good. The restaurant staff in particular at both breakfast and dinner were outstanding.

Miinukset: I prefer a modern hotel and this one was a little old fashioned but that is purely a personal thing and should not discourage anyone from staying here.

Plussat: Hotel staff are so nice, they offered prompt response (especially Ms. Barbara Kubinvova and Alex) to my request and assist me with a conference call during my vacation trip, I would highly recommended this hotel to people who plan to visit Karlovy Vary - with perfect location, delicious breakfast and dedicate hotel service.

Plussat: Everything was wonderful! Plus they put on a damn good spread for breakfast!

Miinukset: That I couldn’t stay longer.

Plussat: Location

Miinukset: Not comfy not 5*, 300 people crowdy and stuff at breakfast was not able to cope total mess.

Plussat: Big rooms, good location, good service

Plussat: Location superb. Nice stuff at reception and restaurant.

Miinukset: This is not a 5* hotel. Not comfortable bed, old fashion bathroom, slightly smelly room. The room could be cleaner as layer of dust was on the surface of bed, this is not acceptable for a 5* :(

Plussat: Location, good breakfast

Miinukset: Comfort of the place is not 5* standard

Plussat: Muhkea paikka ja loistava aamiainen. Hyvät vuoteet ja rauhallinen ympäristö.

Miinukset: Huoneessa ei ollut ilmastointia.

Plussat: Our room was spacious and beautiful with very nice view of forrests. There is a good wellness area with a pool, two jacuzzis and a sauna. Sauna was hot at the opening hour which was nice. Staff in wellness is wiping the floor almost continuously so the area is always nice and clean. As I stayed for my birthday I got a bottle of wine as a gift from the hotel (thank you). Food at breakfast was really good. One Can use a funicular to get down to the city in no time. Overall a really beautiful place to stay.

Miinukset: One cannot borrow an iron, only use a payed pressing service. Coffee at breakfast was not good.

Plussat: Rest

Miinukset: Nothing

Plussat: Location

Miinukset: Smelly roam like dump. Bad pillow. Not friendly stuff at breakfast- smile wouldn’t kill anyone

Plussat: Location and a huge rooms. Very clean and quiet has nightly entertainment and delicious buffet

Miinukset: Barely can find English speaking personal except reception. They speak many languages

Plussat: Grand old hotel with very large rooms and great views.

Miinukset: Reception staff was grumpy and the orange juice/ watered down juice drink at breakfast was undrinkable. How can a five star hotel get that so wrong.

Plussat: Classic

Miinukset: No iron No kettle

Plussat: Clean. Location.

Miinukset: Housekeeping staff could not communicate in English. Housekeeping staff need training. Spa Section could not communicate well in English .

Plussat: Excellent location, room and facilities

Plussat: The pool and saunas were nice and at least clean. The Thai massage was great and was the only part of the treatments that we enjoyed and gave you what you paid for - although the "waiting room" is a cold window sill. Food is nothing to write home about and lacks taste.

Miinukset: The staff at this hotel is very unfriendly, bordering on rude and unprofessional. If you are German or Czech speaking, which I am sure many of the reviewers are, you will have a different experience and perhaps get what you ask for. However none of the staff speak English well and the spa staff are positively rude when you do not speak German. They lack basic communicating skills and book treatments that are convenient for them with little concern for the customers. Instead of trying to communicate, they say yes to everything the result being that what they say is not true. To make matters worse, my young daughter was told to remove all of her clothing by a male masseuse who made no attempt to cover her up during the massage, listened to a talk radio program during the time instead of playing relaxing music and then charged us for 45 minutes when he spent a little over 30 minutes! This is borderline abusive if not completely creepy. When we complained that we should not have to pay for what we did not receive, the front desk said there was nothing he could do because this male staff member basically lied! A review of any security cameras they have will show my daughter entering and leaving after 30 minutes but they insisted on over- charging us. The same man at the front desk seems to be working with a particular cab company that charged 3 times as much as when we arrived at the bus terminal. He stated to me that it was expensive because it was a half hour drive when in fact it was less than 10 minutes and for that we were charged 350 crowns when the longer drive from the bus terminal to the hotel only cost 120 crowns. The restaurant staff is not much better and the lady cooking the eggs purposely put ham in my omelette when I told her I do not eat pork - again refusing to acknowledge any English whatsoever. This "Spa" hotel should warn English speakers that they will not be understood and will be treated as inferior and cheated if they come to Dvorak.

Plussat: I loved the view from our room!!

Miinukset: One time the corridor of the swimming pool was not clean.

Plussat: Nice. Sleeping should improve

Plussat: Very good location, easy parking and a very good breakfast

Miinukset: well... the pool could be a little warmer... for a city with hot water pouring from the earth, it could have a good hot pool on the hotels, but the not so warm temperature runs on all the hotels of Karlovy Vary

Plussat: good location and the breakfast is good

Plussat: Very nice and clean hotel. Beautiful SPA area.

Plussat: Hyvä sijainti

Plussat: Mahtava aamiainen, jopa puuroa suomalaiselle. Saimme viedä polkupyörät sisälle ns matkalaukkujen säilytyshuoneeseen. Olimme tilanneet huoneen booking.com kautta kriteerinä 2 erillistä vuodetta. Huoneessa oli kuitenkin vain yksi leveä vuode. Seuraavaksi yöksi saimme lisävuoteen.

Plussat: The staff were very friendly and the property is well located. The inclusive breakfast was delicious.

Miinukset: The swimming pool was a bit cold. Also booked a superior room but still found it to be a little small, especially the bathroom but for one night it was ok.

Plussat: Breakfast is quite acceptable, fresh juices variety is welcome

Miinukset: In respect to the customers, the pork meat could be reduced and replaced by some halal products.