Kuta hotellit lähellä Kuta Square

Plussat: The place offers more internal amenities such pools, spa, restaurants. You don’t have to go out to have a good Jol or relaxation.

Miinukset: I felt racial discriminated by some of the staff and management, nothing much was actually done subsequent to my complaints. It was really disturbing for a five star hotel to have such poor service and management

Plussat: The hotel is conveniently located near the beach & mall. Room was spacious and breakfast spread was great. We loved the pool & Taboo for the children's activity. This is our 3rd visit to Hard Rock hotel.

Miinukset: Not easy to take metered taxi out of the hotel, frequently have to wait. hotel seems more keen to promote in house transport.

Plussat: • Staff friendly • Pool area kid friendly

Miinukset: • The service at the chillout pool was extremely slow, waited 35 minutes for a coffee ended up cancelling the order, way too long to wait. • Not enought coffee / sugar and cream in the rooms. • Pool closed too early

Plussat: Staff were friendly and could speak fairly good English

Miinukset: Sent a bag of clothes to laundry and didn’t receive everything back, I should of checked before leaving hotel but sadly I did not.

Plussat: Location...facilities

Miinukset: Pool was dirty and hot

Plussat: Most of the staff were friendly the beds and the pillows were comfortable, it’s good for a family visit for a few days.

Miinukset: Kicked out of gym by staff member for having child sitting in reception area of gym, hotel pool under construction, followed to our room for payment if iced coffee at breakfast buffet coffee should be free toilet absolutely stinks of dirty water and urine, had changed rooms for musty smell of air conditioner.

Plussat: The location was amazing and the facilities really added to a fun time. The staff was excellent. Really cool place to stay. The drink specials were great.

Miinukset: The advertisement shows the waterslides, but they are tiny in comparison to the picture. The food is very expensive too, in comparison to places in Bali.

Plussat: We had a wonderful stay at the Hardrock, it was so close to the beach and many other restaurants, but that really wasn't needed as the hotel restaurants were amazing. The kids had a blast in their kids room where they were able to play some video games while we where able to work. The staff was so friendly that it caught be off guard sometimes as everyone would say good morning or afternoon and ask how I was, no matter what they were doing. You felt very important being their. We went during the Corona Virus Situation and there was very minimal guests there but the way the staff was cleaning and the protection that they had set in place was amazing and i felt safe being there with my family.

Miinukset: A little more information about the upgrades, we were in a premium side so we were able to get into the chill pool and have other perks but i got stopped going into the vip lounge which i didn't even know existed.

Plussat: Location, clean comfy beds, great breakfast. Beach, food, shopping, and entertainment within a short walk

Miinukset: Too many people for my taste and a bit loud with all the music.

Plussat: The resorts pool area is amazing great rates for the day hire of cabanas they are very roomy with fans and power sockets for charging phones the kids had a ball with all the pool activities, waterslides and kids play area the staff are so friendly and helpful we also went and checked out the kids club which had so much to keep the kids entertained and the live bands were fantastic our kids loved staying up to watch them and sing along we will definitely be back soon

Plussat: The staff are always great here! So helpful and friendly!

Miinukset: Wifi was slow. So slow that some apps wouldn’t work at all. Ended up buying a SIM card to be able to use the internet on my phone.

Plussat: Location Service Atmosphere Décor / Good clean Rooms Food Pretty Much everything else

Miinukset: I have stayed here multiple times - No real negatives, although drink prices at centre stage bar are a little high to other places in Kuta

Miinukset: There are no drawers for clothes to store in room

Plussat: The staff were very accomodating.

Miinukset: I love the location of this hotel. This was the second time I stayed at Mercure Kuta, and both times I have had issues with my room. On my first stay the fridge was broken, and second time around my fridge and aircon was broken and I was forced to move rooms. Seems to be a running theme with this hotel. Also, the ladies put on reception at times have terrible English skills which is shocking when a hotel has a lot of English speaking guests. Breakfast quality was poor.

Plussat: The hospitality was great.

Miinukset: The wash basin in the room was clogging and took time for the water to drain

Plussat: The infinity pool is amazing, gives really cool view on the ocean and sunset! The breakfast has a very wide choice that will satisfy everyone - a lot of fruits, sweet bakery, veggies, fried eggs and pancakes, dif kinds of bacon (halal beef for muslim and pork on request), noodles, rice, soup, flakes. Coffee machine. The beach is just across the road. Few metres away to Starbucks, Mini-mart, McD, Hard rock cafe.

Plussat: Location is central, convenient walking distance to all essential amenities cafes, restaurants, shops & short stroll across the road to Kuta Beach. Staff are helpful and service with a smile.

Miinukset: Location & convenience comes at a price with Hard Rock Cafe directly next door can get bit noisy. I recommend a room with the balcony facing towards the lobby. Trying to remain positive, 1 more negative would be the safe deposit box wasn’t fitted to my shock horror was able to remove the entire safe.

Plussat: Room cleanliness was great, staff was friendly & chirpy too. Its location is near the Matahari streets, which has many shops & eating outlets & convenience stores. Superbly near Kuta Beach (just across the road), great for those who'd like to surf there.

Miinukset: It was (oddly) a bit of a wait for me to get checked in & checked out, there also didn't seem to be a queue system in place, more reliant on the staff remembering who came before who. No air-conditioning in the waiting area, which I guess is subjective because that's the way the lobby was designed. I thought my room would come w a bathtub but it didn't, which was a letdown seeing as I booked the room w the promise of a free upgrade. My room balcony was small (just nice for a solo traveler) but it faced the streets, would've appreciated a better balcony view.

Plussat: Location was excellent and across the street from the beach

Miinukset: Room was small with minimal facilities.

Plussat: Location

Miinukset: Room was so small, bad view to the lobby

Plussat: Accessible to the beach and all tourist hotspots

Miinukset: The laundry service burnt my jeans when ironing them. Then proceeded to decline my request to pay by card as it did not hit the minimum payment. They also declined my request to deduct the payment from my deposit. As an alternative they suggested I buy something from the mini bar (tho I did not want to) and then pay by card. Requested the hotel to book a reservation at a restaurant as I did not have a SIM card and the restaurants policy was mandatory reservation. But the hotel staff did not book a table tho I called and requested over 6 times in the span of 2 hours. Finally we had to go to the restaurant and pray they had an availability for a table (which they thankfully did as it was low season).

Plussat: The hotel was great! Rooms, facilities, staff and ocean views. Thei would absolute stay here again. The breakdown is amazing too.

Miinukset: It would have been nice to have a double of queen bed instead of two twins but it worked out.

Plussat: I BOOKED TRANSFER FROM AIRPORT TO THE HOTEL. NO ONE TO MEET ME AT THE AIRPORT. MY ROOM OVERLOOKED THE SATELITE DISH, I BOOKED A GARDEN VIEW ROOM.

Miinukset: VIEW AND AIRPORT TRANSFER AS BOOKED. SHEETS NOT CHANGED ONCE. I STAYED FOR 8 NIGHTS, FROM SAT 19TH UNTIL SUNDAY 27TH OCTOBER.

Plussat: we have stayed at ramayana on 4 occasions it is a very good hotel right in the centre of kuta

Miinukset: nothing

Plussat: - pool - service - spacious room - courtesy of staff - landscape

Miinukset: - bathroom floor not so clean - bathroom needs a make over

Plussat: Hotelli oli siisti ja henkilökunta mukava.

Miinukset: Varasimme hotellin upean allasalueen takia ja kun saavuimme paikan päälle oli alue remontin vuoksi suljettu. Mitään ei tästä infottu ja ei oltaisi menty jos oltaisiin tiedetty. Parveke oli myös likainen ja näkymänä oli sähköjohdot ja ruma katto.

Plussat: Room pool restaurant, amazing, friendly stuff, great atmosphere.

Miinukset: Receptionists are used to old folks checking in dressed up, they were quite surprised with some of our requests.

Plussat: All my second in ramayana super awesome.

Miinukset: Nothing

Plussat: have a great location and pool.

Miinukset: room was very old, found dirty Pillows, broken bath and leaking water. if you decide to eat in the hotel then you will be eat only Seafood restaurant. poor sucured everyone from street can get into the hotel through the restaurant.

Plussat: Amazing view

Miinukset: Payment issues debit card not accepted for booking

Miinukset: Great hotel, the staff are very helpful and friendly. The hotel is very clean and in a great location. I'd have no problem staying here again. Thanks for the stay.

Plussat: The location was good, open on the beach, and is close to the main streets and mall.

Miinukset: More attention to details in the room in general could be improved. For example the shower gel and shampoo were already empty when we checked in, and haven't been refilled at all during the stay for 2 full days.

Plussat: Rooftop was nice, it is just next to the beach, central.

Miinukset: The toilet has a smell in the room i think because of the pipes, we always stayed close the toilet door, a part of the hotel is still is underconstruction, so it is usual to find yourself in a weird place. stuff smiles always, but for a high standart hotel it is not fair that they try to charge customers as soon as possible as they arrive to the hotel, it should be at the end of the stay, i had a problem with the agency, and the stuff tried to charge me 3times to ensure their payment, the high quality hotels dont care about money, they care about customers. But the stuff just wanted payment as soon as possible in this hotel.

Plussat: The pool overlooking the ocean was nice. The breakfast was delightful with live music. We enjoyed the big bed.

Miinukset: The fact that you have to use your room card key to use the elevator and the huge communication barrier between client and staff. Staff barely speaks or understands English which I believe should be a necessity in the international catering business.

Plussat: I like locatin.

Miinukset: I had misunderstanding about my breakfast that i was thinking it already included on my payment already. And I got the room that had AC issue. Then need to move the room agian.

Plussat: Sijainti loistava rannan tuntumassa ja lentokentän lähellä.

Miinukset: Heritage-huoneissa ikkunasta näkymä aulaan.

Plussat: The location is strategic, the staffs are kind and very helpful. The WiFi connection is very fast.

Miinukset: The taste of the food should be enhanced.

Plussat: Hyvä allasalue ja hyvä aamiainen. Huoneessa tosi huono valaistus.

Miinukset: En huomannut huonetta varatessani, ettei huoneessa ole parveketta, oli bookingin sivuilla epäselvästi sanottu.

Miinukset: The room that was booked had no view to the outside, it had a view looking into the center of the hotel. Very depressing. Not a place I would ever stay again

Plussat: Location

Miinukset: Breakfast was a little ordinary

Plussat: Nice location, good personal, super bed

Plussat: It being a smaller hotel was great and alot of people from Australia there plenty of people with things in common .

Miinukset: Apart from a problem with them not reading our booking properly and giving us a room that was not wheelchair compatible it was good. It took a day to give us 1 room that was wheelchair friendly when I had booked 2. It turned out ok in the end just the rooms were not together as requested. We had to return to Australia early and they gave us a refund for the days not used.

Plussat: All the staff were lovely people they could not do any more for you. I just find that no matter what is going on the staff always had a smile on there face and are always willing to help you all the time. Breakfast was great no complaints. The only thing that i could fault was the pool it went green and had to be drained and clean so we lost our pool for like 3 days.

Miinukset: I couldnt really say any thing bad about the hotel we were very happy with it.

Plussat: Overall nice hotel, comfortable beds and really good breakfast

Plussat: Henkilökunta oli erittäin ystävällistä ja avuliasta. Ilmastointi ei toiminut ja he korjasivat sitä kirjaimellisesti ”hiki päässä” niin kauan, että taas saatiin huone viileäksi. Aamiainen oli myös hyvä ja allasalue viihtyisä!

Miinukset: Hyttyset huoneessa ärsyttivät. Vaikka kuinka pidimme ovia kiinni niitä tuli jostain lisää. Huoneessa ja varsinkin wcssä olisi saanut olla enemmän laskutilaa tai vaikka naulakkoja vaatteille.

Plussat: Allasalue on loistava, paljon aurinkotuoleja, ihanat altaat ja bonuksena allasbaari jossa voi vedessä oleilun lomassa käydä juomassa ja vaikka syömässäkin jotain pientä. Aamupala oli myös hyvä.

Miinukset: Seinät ovat kuin paperia eli kaikki äänet hotellista ja sen ulkopuolelta kuuluvat melko selvästi. Ei siis herkälle nukkujalle paras vaihtoehto.

Plussat: Staff were lovely and very friendly, service was good, rooms and grounds clean and how I expect a hotel to look at the rear.

Miinukset: Major reconstruction we weren't told about when we booked, if we had known the front and a whole 3 storey wing were being constructed we wouldn't have booked there. We had to enter of the rear alley.

Plussat: We love Sol House Kuta. Great location, lovely staff... we will be back.

Plussat: the staff are very friendly and the service is great. AAA+++ rooms are very spacious and comfortable and clean.

Miinukset: not being told there is a major renovation going, and the noice and building going on. Also the front is under construction, so we have to come in via the back alley. Also the cost of accommodation considering the renovation is not low enough.

Plussat: Location swimming pool breakfast nice Staff are kind. I stayed here for Nyepi. Lunch and dinner was also good and pool bar also nice. And quiet.