Hilgard House Hotel

Excellent location. Friendly staff. Reasonably priced compared to other hotels in the area. Reasonably priced parking compared to other hotels in the area. Coffee drinks machine available 24/7.

Room was in a huge state of disrepair--especially the bathroom. Bathroom fan was literally falling out of the ceiling. Multiple dark waterstains on bathroom ceiling. Multiple caulk and other stains in tub. Peeling paint in several locations. Stained carpet. Ripped sheets. Vanity in bathroom much smaller than shown in picture, with not enough space to set even a tiny cosmetic bag. Corded phone and clear plastic shower faucet handles appeared to be original from 70s or 80s. Lots of cracked floor tiles. Ran out of warm water for morning shower.

The location in Westwood is excellent. Very close to UCLA and restaurants in Westwood.

The morning after I checked in I realized that the refrigerator in my room did not work. (Has to throw out my food from the night before.) I stopped at the front desk early in the morning and told them. They assured me that they would get it fixed. I returned in the late afternoon. It was NOT fixed. I again went to the desk. I was told, “Oh, maybe our engineer wasn’t in today.” I asked if the unit could be swapped out for another one. I was told that that should be possible. I returned later that evening— still same broken refrigerator. Leftovers again spoiled... please do not advertise in room refrigerators if they do not work! Also, the tub in my room had a cracked, chipped finish— not too attractive or sanitary!