Maastricht hotellit lähellä Helpoort

Plussat: We were overwhelmed by the warmth of the welcome. We had seen on Booking.com that the hotel had four stars, but actually it's a five-star hotel, and this was evident from the moment we arrived. The service was superb, the building is a work of art, the rooms were spacious, elegant and very comfortable. The breakfast was lovely. We didn't actually want to leave the hotel to go sight-seeing, we were so happy there. We did go out, of course, but we were glad to be coming back to such a lovely, welcoming place.

Miinukset: There is nothing we did not like about this hotel.

Plussat: The excellent renovation of the church, keeping the cultural heritage for the City and the people of Maastricht and other visitors. The personnel was very professional and helpful and was thinking of those 'little things' which you normally do not expect.

Miinukset: The room in which we stayed was not very well divided: the bathroom too small for two people, the hallway too big, glass doors that were in each other's way, no space around the bed etc etc. A compromise of interior architecture and use of the room which did bring a positive result for the visitor. As we stay and dine a lot with the Oostwegel group, this way a bit of a disappointment for our first visit to Kruisherenhotel.

Plussat: Very nice room, decoration of the hotel, nice ambiance, unique hotel as it is a renovated old monastery, walking distance from the city's centre. Staff were very friendly and helpful. Our room was ready when we arrived and were able to check in from 12 instead of 15 which is the official check in time. The baby cot was already in the room, together with baby blankets, towel, baby cleaning staff, etc., which was a nice surprise compared to the service of other hotels with regards to baby cots.

Miinukset: One night, we were late to eat at the restaurant and ordered room service. The quality of the room-service food was not at all equal to the standards of everything else in the hotel. I would say more like a fast-food.

Plussat: The design. It's really awesome to see how they build in the church a beautiful design hotel

Miinukset: The price for one night stay of € 275 including parking (€ 30) and without breakfast (€ 27 for one person) is much to high for what you get.

Plussat: everything was amazing. I love it!

Miinukset: room service and valet parking service too expensive.

Plussat: Evening meal and attentive bar staff. Amazing hotel experience

Miinukset: The breakfast was very, very poor for 24 euro's each. So bad we didn't stay after looking at the offerings

Plussat: nice spacy room with unique interior. Good beds, excellent breakfast

Miinukset: Staff was relatively junior for the service standards - compared to many hotels I see accross Europe

Plussat: It is a magnificent architectural experience. The atmosphere was pleasant and the staff very professional.

Plussat: The atmosphere of the hotel is unique: modern design that tastefully blends with the old monastery and church. Also, the location is just about perfect: an easy 5 minute walk from the Vrijthof, it is just outside the center. Excellent ambiance for a special occassion or if you are used to comfort and taste. The restaurant is excellent as well, with an amuse-approach that has you spend an extended evening enjoying and talking. In two words: go there!

Plussat: convenience to the vrijhof, the room was comfortable and clean, staff was very accomodating and friendly

Miinukset: For the price, there was no workout facilities or sauna/spa or rooftop terrace where we could look out over the city. Breakfast should have been included with the room rate and there was no option for a la carte for dinner.

Plussat: Cool decor. Good breakfast.

Miinukset: Unfriendly staff at front desk. Really perfumey bath products.

Miinukset: The parking cost 25 euros for 24 hours. It was not the fault of the hotel. All parking in the area was expensive.

Plussat: The hotel is beautiful and the staff are very friendly.

Plussat: The hotel was well located for us and the hotel rooms were nicely decorated and comfortable.

Miinukset: As we were in Maastricht to enrol our daughter into the university, the internet was an important part of the reason we chose this hotel. Not having internet was an inconvenience to us. Also, the stairs were steep and a lift would have been useful.

Plussat: Its Location was good

Miinukset: Hotel room needs a little modernizing

Plussat: Central loacation was very useful to us because we were there to do business at Jaansen Nautique. We loved the view of the river and town.Very pleasant room, comfortable beds, especially nice bathroom. Helpful staff. The on-line booking price was very reasonable.

Miinukset: There was wifi advertised and that was one reason for booking the hotel. It actually did not work in our room nor in the lobby. Even a hardwire connection did not work. We were unable to access the internet and that was dissappointing.

Miinukset: Even though your e-mail confirmed that there was no extra charge for our 8 years old child - John at reception denied that you contacted him and charged extra.

Plussat: Location

Plussat: location and pleasant staff

Miinukset: lights in hotelroom were not enough

Plussat: we were in an apartment just opposite town hall so it was very central

Miinukset: since the apartment is not part of the hotel and is a few minutes walk away, cleanliness is an issue. floors and dishes were not clean.

Plussat: well positioned by river and convenient for all parts of the town on foot Very comfortable bed Excellent breakfast Parking (at extra cost) was very convenient and secure

Miinukset: Reception is not situated next to the entrance and it gives you the feeling they don'y notice who comes into the hotel. Hotel room was small, clean, but value for money was poor. Furthermore, the area is close to the Markt, but strange people hang around the street, lot of foreign cars (drug tourists?).

Plussat: The lobby was very comfortable and the staff was very accommodating.

Miinukset: The room was somewhat crowded with furniture and decoration items. More room to open up large suitcase is needed.

Plussat: Nice bathroom and very reasonable bed. Located 1 minute from the train station and in the city center.

Miinukset: Medium size room, which was really too small. Wonder how a small room looks like. Room was almost empty with a very cold atmosphere. Lift was slow and service so-so.

Plussat: the soup as we arrived

Miinukset: The lighting in the room is very poor and the bathroom fixures are adjusted for tall people, which makes it hard for shorter people to use comfortably

Plussat: The bed was very comfortable and the room was quiet.

Miinukset: The table setting for breakfast was like a youth hostel. One long table with chairs very close to each other. It was absolutely uncomfortable.

Plussat: The manner of sitting togehter on long tables at breakfast. Warm soup.

Miinukset: mattres was far to smoth

Plussat: Wonderful, cosy, very unusual, friendly family like atmosphere. Everybody is smiling. I have not had such great hotel experience in a long time. Perfect breakfast, with wide selection of food and beverages. Lots of small, friendly and very hospitable ideas. We came from Belgium after two days - what a contrast. Don't ask me about Belgian hospitability...

Miinukset: Nothing. I beg the hotel management and staff: please continue to do what you are doing for long! :))

Plussat: Erittäin viihtyisä ja tyylikäs hotelli. Hyvä sijainti rautatiaseman lähellä, ja lyhyen kävelymatkan päässä keskustan kaupoista ja ravintoloista. Suosittelemme ehdottomasti kaikille.

Plussat: comfortable room, large bathroom, very good breakfast, easy parking

Miinukset: no coffee maker in the room, staff a little bit unpleasant

Plussat: Quirky, idiosynchratic hotel with a unique ambiance. Very pleasant and helpful staff. Very close to the station and near the city centre.

Miinukset: The vending machine was out of order during the two days of our stay. Lack of toilet rolls. No bedside table.

Plussat: clean, contemporary hotel. Close to station. Friendly staff. Price was within my budget.

Miinukset: There was construction going on while I was there and the room felt like it was completed the day before because you could still smell the fresh wood.

Plussat: good location, nice and clean.

Miinukset: room was very small - large bed, so not much space around it!

Plussat: convenient hotel, cleanliness, very friendly staff, great food

Miinukset: rooms doors are slamming.

Miinukset: The attitude of the receptionist was not becoming of the warm Spanish reputation of the hotel...

Plussat: Cleanliness of the room and design of the room

Miinukset: The hotel is actually far away from the centre. On booking.com, it said that it is 10 minutes to the centre, at the front desk said 25 minutes.It was also written that the hotel is right outside the centre, while you have to take the train to get to the town. I changed the hotel and chose a hotel right in the center and enjoyed my stay in Maastricht a lot anyway, despite of the bad experience with NH.

Miinukset: Location is bad. Out of the city with no services (bars, restaurants, etc.) around. The staff was not helpful. The internet is really bad. Take only rooms with breakfast included because it will be impossible to have breakfast close to the hotel.

Plussat: It is good to reach by car. The breakfast has a lot of choice.

Miinukset: The room was old and dirty. You have to pay for the use of extras like wifi, fitness and sauna. The first night our tv was broken and they promised us a new one. The next night we still had the old broken tv which was then, finally, replaced but this one couldnt be switched of the standby. The scrumbled eggs at the breakfast were cold. After we told the waiter, it was solved and new eggs were delivered.

Plussat: The hotel itself is fine, and the location is great if you need to be cloe to the MECC.

Miinukset: The hotel is horribly under-staffed, so the simplest transaction (do you have a pen I could use for a moment?) takes at least 10 minutes. Check-in took 30 minutes because there was only one person on the front desk, apparently even at the busiest times. When I asked if there was an ATM machine close by, the woman at reception answered, "I don't know. I don't use them." When I had to come to obtain a new pass key card because the first didn't work, I had to wait in line (again for over 10 minutes). Once I reached the front, it took 2 seconds to get the new card. If you value time or service, this is certainly not the hotel for you.

Plussat: Hiljattain uusittu ja siisti. Rauhallisella alueella, mutta ei liian kaukana keskustasta.

Miinukset: Ei

Plussat: Tyynyt olivat erinomaiset ja palvelu front deskillä myös

Miinukset: Ravintolan ruuat olivat hyvät mutta palvelu hieman hidasta.

Plussat: friendly and helpful staff

Plussat: quiet yet good location

Plussat: breakfast and free goodies

Plussat: The breakfast was great, lots of fresh products, we even skipped lunch after all. Also the beds and pillows were very good; slept like a baby :-).

Miinukset: It was a pity that the room didn't have a bathtub, just a shower was available.

Plussat: Excellent service, comfort, bus connection to city centre, and value

Plussat: Location is fantastic and just minutes away from shopping and sites of maastricht. In addition, the rooms were spacious and very clean

Miinukset: The staff was fairly unfriendly and offered no support with our bags despite my wife being 4 months pregnant. Parking was also a nightmare. Worse however by far was that the room was baking from the truly hot summer and there was only one small fan to keep the room cool and as a result we slept quite poorly as we were drenched in sweat by the morning

Plussat: Great large family room on the top floor of the hotel. Very clean. Good service.

Plussat: It is very central and even then not noisy. The staff were really helpful and made it a pleasent stay.

Plussat: For the price this hotel was excellent. Clean and tidy with good rooms. Personally, I was a bit apprehensive when reading previous reviews but they are unjustified. Hotel is very good, good parking and great location.

Plussat: Nice breakfast. Free wifi.

Miinukset: Bathroom old with bad shower.Noise from washing machines in room on the side and downstairs

Plussat: good value for money

Plussat: Pleasant hotel with extremely good staff and management. Room fairly sparse but immaculately clean and tidy. Everything worked efficiently. Food very good.

Miinukset: None

Plussat: well located, ppl at the reception seemed friendly.

Miinukset: There was no desk and chair in the room. real milk for breakfast would be nice instead of milk powder + water.

Plussat: Hotel staffs are friendly! it is location is perfect!

Plussat: Although this is not a luxury hotel, the staff was incredibly friendly and helpful. The room was basic but very comfortable. They helped create a very warm environment and personally greeted me each time I arrived to the hotel.

Miinukset: Rooms do not have A/C, that said, it was an overall a great experience!

Plussat: Very friendly staff, located just off de Markt in the city centre, cheap parking for 7 euro/24 hrs close by

Miinukset: Our room was very hot and on the 4th floor with no lift. No mirrors in room except for a small bathroom mirror. There's a 24 hour bar opposite the hotel which was quite noisy

Plussat: Erittäin ystävällinen henkilökunta, palvelu erinomaista. Hyvä sijainti keskustassa, silti rauhallinen huone, liikenteen melu ei häirinnyt. Hyvä aamiainen, kauniisti tarjolla,viihtyisä ympäristö. Siisti ja iso huone.

Plussat: The ability to enjoy some peace and quiet - I slept well after a nerve-wracking previous month!

Miinukset: Probably the requirement to pay at the end. No free rooms, damn it!

Plussat: Comfortable bed, good bathroom, fully equipped bedroom (bureau, wardrobe, lounge chairs, tea & coffee etc) - all I would expect in a hotel room. Decor is minimal but functionality is complete. Quiet decor - no self-conscious tacky "designer" rubbish that one sees too often these days. Ideal location for train, city centre and business. Warm, friendly, helpful staff. This is a place where one can rest or work in comfort. I have stayed here before and will stay here again. This time I was here on business but my wife also joined me, and is full of praise for the place.

Miinukset: What's not to like? (Note for below questions: I have not read the guest reviews but there is no "Don't know" response button. So I have put "Yes".) In "reason for choosing", I would pick all of them, so have entered "other".

Plussat: Excellent location, being good for both the city centre and the train station. Good bar and restaurant. Standard of the deluxe room was good. Bonus was the hotel swimming pool.

Miinukset: Reception area is a little on the shabby side (although the other common areas are reasonable).

Plussat: Staff always pleasant - food good

Miinukset: Only one english TV channel and old style TVs that you get interference from your phone on every few minutes

Plussat: The location was very convenient botht to the main railway station and the town center. Parking facilities were good and the hotel was esy to locate. The room was equipped with a refrigerator for personal use.

Miinukset: Rather inefficient. We waited for several hours for room service to dry clothes. Later we were dealy 20 mins. since we could not exit the underground carpark. The breakfast is extremely expensive. The room lacked storage for clothes. There were a few draws but no cupboards with shelves to allow you to unpack for a longer stay.

Plussat: Vanhan osan arkkitehtuuri. Autotalli. Helppo sijainti autolla kaupunkiin saapuvalle.

Miinukset: Buffet-aamiainen oli ehka hieman turhan hintava, toisaalta henkilokuntaa oli riittavasti pitamassa systeemin toiminnassa. Huone takapihalla muutama kymmenen vuotta sitten rakennetussa ja sittemmin nuhjaantuneessa lisarakennuksessa oli ok mutta ei houkuttele palaamaan, jos muita majoitusmahdollisuuksia on tarjolla.

Plussat: Location, parking lot, rooms were comfortable enough

Miinukset: Rooms and rest of the hotel were not really in-line with eachother. Rooms surprisingly updated, rest of the hotel was slightly out-dated

Plussat: Proximity of the train station

Miinukset: no value for the money. Too much noice from the bus station. Outdated room interior.

Plussat: Hotel rooms were of good size and clean

Miinukset: breakfast was expensive and average

Plussat: Dinner and the excellent service

Miinukset: Checking out was difficult as the noon deadline was not flexible. My wife had to clear out and wait elsewhere for me to return from my meeting.

Plussat: Room was excellent - nicely appointed and very comfortable.

Miinukset: The restaurant was empty - was this a piblic statement or because of the atrocious weather? Limited menu.