Malakka hotellit lähellä A Famosa

Plussat: Nice place to stay.

Plussat: All about the hotel

Miinukset: Nothing

Plussat: The bed was super comfortable and the bath tub was amazinggggg!! And the staff there was super helpful and super polite❤️

Plussat: The entire ambience of the place is excellent. Calm and quiet. Room is clean and comfortable. It has a balanced mix of modern and heritage design. Loved it. Close to the Portugese Settlement, which is a good place to go for dinner and walk by a small jetty to look out at the sea, it's a hoot during Christmas.

Miinukset: The pool is nothing to shout about.

Plussat: The bath tub was an excellent feature!

Plussat: The hotel is very clean and the staff is friendly.

Miinukset: The breakfast can be improve.

Plussat: Decoration and comfortable

Miinukset: The breakfast buffet didn't have much choice with the price we paid. But the taste is good.

Miinukset: All the facilities were under construction or maintainence . Also the hotel does not have a kitchen

Plussat: The staff provided a baby cot (free of charge) when they saw that I was carrying a baby. I love their initiative and care for customers.

Miinukset: Nil

Plussat: Friend staff, good facilities, nice breakfast, walking distance to jonker street.

Miinukset: The hotel room is too dim and the toilet bowl is too high for petite size lady.

Plussat: We like nothing as the front desk don't even sight the room personally about our complaints and keep asking us to view other rooms. We really find that they treat us like visiting the zoo.

Miinukset: Really felt disappointed with this lousy & terrible hotel. I started my journey late ard 4pm from Johor and decided to put up a night in Malacca & spent a day on the following day. Hence, we make a booking of standard twin room at the evening & reached there around 10:45. Upon checked in the room, the cigarette smell was so strong, even my 5 yo girl also felt it. Furthermore, saw some black debris(think ard 1-2 inches) on the floor. The room seems like didn't cleaned up properly. The security also agreed that the room is smelly. When request for change, we were told need to pay for the upgrading. They ask the security brought us to see family room. As we refused to pay for the different, they asked security bought us to see few more rooms-same category. One of it, the door can't open properly & the rest my wife don't feel comfortable. After rounds of discussion between my wife, front desk manager & their superior. They agreed to waive the RM16(taxes)-what a jokes?? We really don't understand is, if their authority is just can upgrade one category higher, why brought us to see those category not within their authority at the first place. As we refused to pay for the difference, they brought us to see same category type again. After long journey drive because of slow traffic(road repairing on few stretch), we need to carry the luggage and see one room after another. We thought can spent a quality night there & have good rest. Ended up felt like go there to see their vacant rooms. To be honest, wouldn't suggest to my colleagues any more for this particular hotel. At last, we decided for total refund & drive back to KL at the mid night. Really suck for such unpleasant experience & the way they handle the issue. In fact, we requested to see their manager on duty on next day but they refuse at all.

Plussat: The property location is very good, close to most of the attractions. In addition the hotel offers free private parking, not to mention the nice swimming pool.

Miinukset: Some of the amenities in the bathroom have been already used and not replaced, namely cotton buds. In addition, it's normally available an extra toilet paper roll, which was lacking.

Plussat: Good location

Miinukset: Breakfast was not as we had expected

Plussat: Room. Breakfast

Miinukset: None

Miinukset: Having book 2 rooms and another room few days before our departure making it a total of 3. Check in was rather long and takes about 15 minutes altogether. Hotel lift management system needs to have a review, all 8 lifts seems to be working but the one I took stops at almost every alternate floor. One of our room seems to have bed bugs or the bed sheets or pillow case “seems” not properly iron or replaced for incoming guest Else staff are courteous

Plussat: The lobby. The cleanliness. The little things like topping up the free coffee, tea, sugar, cŕeamer and bottled water and leaving a nice chocolate in the room the day before you checkout. The spacious gym with five treadmills and weights machines among others. Keep up the good work Hatten!

Miinukset: Taking the elevator during the morning hours of breakfast from 6am to 10am might test one's patience.

Plussat: Satf is friendly.. like Mr Farid at swimming pool staf

Miinukset: At reception very late and take more 20 minutes for cek in

Plussat: Easy to go anywhere the best location hotel

Miinukset: please prepare plastic bag at dustbin at the toilet

Plussat: Breakfast look like 5

Miinukset: I booked via agoda but charged not from agoda company normally so price at show agoda difference charge from bank card bills.

Miinukset: Uima-allasalueella ei aurinkotuoleja.

Plussat: Ambience and location

Miinukset: Nil

Plussat: Uima-allas loistava,uimiseen sopivan mittainen. Häiriötekijänä koin lasten riekkumisen/roiskimisen sekä uimareiden huomioimattomuuden isossa altaassa, kun käytössä oli myös lasten allas. Aamupala runsas,kaipasin tuoreita hedelmiä ja vihanneksia.

Plussat: breakfast spread was good and sufficient, carpark was ample..

Miinukset: some lift noise during whole night for the both 2 night stay..not sure from where, since this is the first time staying there

Plussat: everything

Plussat: Very decent breakfast spread. Location is great. A short walk to Makota Parade and Palawan. Jonker is 15 to 20 minute walk.

Plussat: Its location was good, and the sea view was great! Not too far away from good restaurants and popular tourists attractions.

Miinukset: 1. Its carpet at the corridor outside the rooms on the 9th. Floor had a mouldy smell from the 30/11 to the 1/12/2019. They should just use Ceramic Tiles at the Corridors - Clean and easier to maintain. 2. The ventilation in the room did not have sufficient fresh air. They should have a small upper window to allow fresh air in from the sea just outside.

Plussat: The room is clean & comfortable.

Plussat: Bfast, pool and location.

Miinukset: freezer not cool at my room.

Plussat: Everything !

Miinukset: Nil

Plussat: Staff very helpful and always smile to the customer.

Miinukset: Well, we need a bigger family room but it was fully booked.

Plussat: Sijainti hyvää. Monipuolinen aamiainen. Rento.

Miinukset: Ilmastointi reistailee

Plussat: Erinomaisen huoliteltu palvelu konsepti jossa kaikki yksityiskohdat toimivat

Miinukset: Huoneen ja kylpyhuoneiden tavasta puhdistaa lasit!

Plussat: New building and good location

Miinukset: Terrible breakfast options, bad eggs and bad coffee which is what makes a breakfast a breakfast. Staff is trying to be as logical as possible which is usually a good thing, but not in my case as they have changed the internet login password on the second day and didnt notify me untill i personally went and asked for it. No one answers anything through the phone. You have to walk it down, wait in line then state your issue. Even though I asked the room service to clean my room twice, no one came. I understand it has been a few busy days during my stay but every place should have standards they live up to. The staff and their attitude certainly does not make you feel like its a 5 star hotel. I'm extremely disappointed and unsatisfied by this. So sad the building is actually not that bad.

Plussat: Staff name ghani and fahmi were very helpfull and good. Service excelent.

Miinukset: Morning bfast to crowd ,food late refill.

Plussat: Compact and comfortable

Plussat: 1. I'm quite happy with the HKPS room attendant, he did make up our room on 5/12/19 in rm 2618 & 2619 very clean.. if i'm not wrong Khalil his name. 2. Breakfast was superb.. Chef' at show kitchen preparing scramble eggs very friendly & awesome service to all F&B staff.. very helpful.

Miinukset: 1. We family met one of the staff could be from Front Office on the same date 5/12/19 between 1415pm to 1420pm.. we're going down to L12 & met tbis guy inside lift, when cardoor open he did saw us but pretend no guest inside.. never greet.. very bossy.. engrosed with his handphone.. this should not be the way.. this kinda staff that could destroy the Hatten Place Melaka image! 2. Rm 2619 handbasin tap loose.. hot & cold water seems not right. Bidet too leaking at flexible hose once turn on the water. Entrance door very hard to close & bathroom door can't lock. 3. Need to get the maintenance to check the aircon filter.. not cold enough.. this is our 2nd visits within a month & still same happen aircon issue.

Plussat: clean

Miinukset: Breakfast

Plussat: Helppoa ja joustavaa. Huoneet näppärät

Miinukset: Näkymä oli rakennustyömaalle