Middleburg Heights hotellia

Plussat: Large room, well kept, everyone on staff was very friendly and helpful.

Miinukset: Breakfast left a little to be desired. Pastries could have been better, more fresh fruit could have been offered. Egg dishes were just OK.

Plussat: Very clean, and the morning staff was nice!

Miinukset: $75 pet fee that I was not made aware of when I made the reservation. Also, the lady working the front desk when I checked in, Kristin, did not greet me when I walked in, was not friendly or helpful.

Plussat: The room was a suite and it was absolutely big enough and very clean. Very friendly staff.

Miinukset: N/A

Plussat: Modern spacious room, with great cabinetry/countertops, and a superb kitchenette that even had a dishwasher! Staff is also friendly, attentive to customer needs(especially during busy breakfast), and is hard working. Also, parking is free!

Miinukset: No complaints. Everything was great!

Plussat: Loved this hotel. Everyone was nice and very accommodating. The room was spacious and clean. I would definitely stay again.

Miinukset: Only issue I had was the bed was a bit too soft and the pillows need to be a lot more firm! Thank you hotel2home

Plussat: Rooms Spacey

Plussat: Everything else is great, very comfortable and great location

Miinukset: Wish the actual bathroom was a little bigger

Plussat: The modern furnishings

Plussat: It was very clean

Miinukset: Its kind of far

Miinukset: kind of hear the people in room above

Plussat: The room was spacious and comfortable. Breakfast was okay.

Miinukset: They never cleaned our room even though we called multiple times every day to have it cleaned. They didn’t even replace our toilet paper to take our trash. We had to call every single day for that and they took a long time to do it.

Plussat: I liked the location with plenty of places to eat within walking distance. I also liked the sized of the room and the cleanliness.

Miinukset: Did not receive service one night.

Plussat: Hotel was what you would hope for. Clean, comfortable bed and quite. Love the apartment feel and ease of coming and going. Staff was friendly and airport shuttle was convenient. Location was nothing special but close to airport and seemed like a safe area

Miinukset: Breakfast was not good when very busy on the weekend. However weekday breakfast was much better. Seemed like other people in my “building” were not travelers but possibly living there. But they were quite and I had no issues.

Plussat: Large suites, clean, friendly staff.

Miinukset: Breakfast could be better... Eggs had no flavor, and didn't even have the consistency of eggs. For the price, breakfast needs improved.

Plussat: Everything else was great and everyone was so nice and helpful.

Miinukset: Not as clean as I would like it but was okay. Pee left on toilet after they post to clean it. Plus asked for extra towels and didn't get them.

Plussat: The room was much bigger than expected.

Plussat: I love that each suite I have stayed in has a full kitchen! It is so convenient and makes it feel like home. The staff are super friendly

Plussat: Location is great to have restaurants close by, highway, and to the airport. We stayed here in the past due to being close to our relatives.

Miinukset: No one ever came to tidy up our room over our 3 day stay. Unacceptable! We left the room each day between 10-11 am. We have not had this problem staying here in the past. Also, the advertised hot breakfast was not replenished and left few choices.

Plussat: Friendly staff, cleanliness

Plussat: Didn’t eat.

Miinukset: Room over booked. We got an upgrade but didn’t have the amenities we requested

Plussat: The jetted tub in the suite saved me because I’d promised my children a pool

Miinukset: The pool was not heated, no hot tub, bottled water at the front desk are $5 each, and no receipt when checking out. I was told this was because I’d booked the room through booking.com. I tried to rent the room directly through your website and no rooms where available, so I had to go back and book through the booking.com. The receptionist saying that my receipt would come through booking.com and not the front desk was unacceptable. I’m a hotel owner and know how the industry works through booking.com and the motel is the property that does all the paperwork for all bookings.

Plussat: Front desk staff was so friendly. Easy check in and check out.

Plussat: The staff we encountered were awesome, both the front desk people and the person working in the breakfast area. We loved the breakfast and the 24 hour free coffee and tea! Good location and super close to the airport. Would definitely stay here again.

Miinukset: Fire alarm in the middle of the night

Plussat: I've stayed here three times and this hotel is a great value! Great breakfast, clean, very comfortable rooms, awesome staff, close to the airport. Coffee and hot water is available 24 hours a day. This is my favorite place to stay when I visit Middleburg Heights.

Miinukset: The only suggestion I have is to include some herbal teas in the selection of teas.

Plussat: Room was nice, clean and comfortable

Miinukset: Was hard to hang clothes with a hangar in closet because the bar is mounted too close to shelf above

Miinukset: The jetted tub had a problem starting up. Had to call the desk. While in the tub I discovered a piece of clothing that was not ours. We explained this to the front desk at checkout. The only thing she asked was if the garment was still there. She did not apologize or offer a discount for the tub or for the clothing.

Plussat: HBO

Miinukset: Front desk clerk was ride at check inThe ceiling tile was soaking and leaking. The floor was wet and slippery in the bathroom. They asked us to move after we were settled at 930pm. But we needed to get up at 4am. No refund or anything. Pretty disappointin

Miinukset: Our tv in the bedroom did not work.

Plussat: Hotel was in a good location. The breakfast bar was excellent (good food selection and easy to navigate). I had some trouble connecting to WiFi so I called the desk and they quickly fixed the problem. The workout room was very clean.

Miinukset: The one item that concerned me was the a door from the lobby to the outside was open 24 hours a day. I thought this could pose a potential security problem.

Plussat: I love the 2 bedroom suite set up

Plussat: The room itself room heat wasn't room switched my room immeadialtly the cable

Plussat: The kitchen had a full stove with an oven and stove top range.

Miinukset: The room is very small to be considered a suite. The desk that is in the room takes up more space and is not efficient for a suite. The room needs a table and chairs to sit at for eating, which can double as work space.

Plussat: They gave me a very large room with 2 beds in 2 separate rooms

Miinukset: They need to clean the common areas such as hallway rugs, etc. The property doesn't look very old but is aging quickly due to what seems to be lack of maintenance. Also, the bed linens were either not changed from the previous occupant, or were not washed

Plussat: Everything that I expected. It Is a very nice place to stay will book there again.

Miinukset: It was nothing ha I didn't like about this place

Plussat: Derek at the check in desk was a boss. I had a long couple days of traveling, and there was no cold water (my long anticipated shower temperature was only hot to scalding hot). And the TV didn't work. This guy took care of both to the best of his ability.

Miinukset: No bathroom exhaust fan. But the price was solid. Would return.

Plussat: The staff was super friendly and went above and beyond to help make our stay great! Their was plenty of room for me, my husband and our three picky teens! The price was great as well! It was a really fantastic stay!

Plussat: 2 separate bedroom suite

Miinukset: the suite only had 1 bathroom

Plussat: Manager was very helpful

Miinukset: The first room we were given smelled very smoky

Plussat: The hotel was very clean the room was comfortable for my stay. The staff was very friendly and helpful. I will recommend this hotel to others, it is definitely worth the money to stay there. I love the layout of the room, especially the kitchen. I most certainly will be back to stay there again.

Plussat: The room was very nice. The breakfast was good.

Miinukset: Didn't like that the breakfast room was very small.

Plussat: The suite was beautiful and dog friendly we will be back for the summer break. The kids can't wait.

Miinukset: No

Plussat: I don't know

Miinukset: Noise

Miinukset: We've stayed several times and always meet with very professional staff in the hotel and restaurant.

Plussat: Everyone attached to this hotel, and I mean everyone, gave me first class treatment. In my opinion, they're given an almost unfair burden because they're working in a facility that screams 1978.

Miinukset: Bottom line, this hotel needs some serious updating but I suspect the ROI just isn't there.

Plussat: Friendly staff and lots of amenities.

Miinukset: In the common areas there were corners and nooks that were dirty.

Miinukset: The fact that I asked for a room on the first floor and got a room ob thethe 5th and the first room given was a mess and not cleaned

Plussat: The big pool

Miinukset: I didn't like that I couldn't take a shower in peace because the tub was clogged so the water wouldn't go down

Plussat: Poor staff. Lack of professionalism

Miinukset: The front desk staff is not pleasant. The standards of the staff is lower than the one I am used to in Crown Plazza

Plussat: This place was perfect and far exceeded expectations. Great restaurant me bar, pool, gym, clean rooms, and a free airport shuttle, very impressed.

Miinukset: No

Plussat: Location to airport was good

Miinukset: Hotel was dirty. Dirty carpets, dirty room and very dingy looking. Wallpaper was peeling off the wall and the ceiling was actually stained and crumbling. Sheets on 1 bed were dirty with makeup and hair. The hotel was just nasty. Not a 3.5 star hotel.

Plussat: Most comfortable bed ever!!

Miinukset: Drain in shower did not drain properly

Plussat: The location and parking for flying out

Miinukset: Incorrect information on pick up at the airports by the person behind the desk. An arrogant guy behind the desk at check in. No receipt at check out and bad info that you would e mail it to us.

Plussat: the location was amazing! close to everything. Friendly staff

Miinukset: coin laundry machines(washer and dryer) should be replaced or at least to be cleaned.

Plussat: Good location, clean hotel & rooms

Miinukset: Check in & Check out staff below average. No greeting, no thank you, nothing. After check out when I said thank you, I got a 'Yup' as a response. Breakfast not included. Pantry prices are obnoxious. $3.25 for a Aquafina bottle water.

Plussat: Nice room. Comfortable bed.

Miinukset: Weird bathroom layout

Miinukset: The room was not used by the guest, they checked out right away. I was charged for this room and never used it. This it not fair at all.

Plussat: Property needs to be upgraded.

Miinukset: Room smelled musty. Bathroom needs to be upgraded.

Plussat: Location

Miinukset: No free coffee in lobby. Had problems with remote for TV and running toilet. Room getting tired.

Plussat: There was effort made to accommodate us.

Miinukset: I booked a Marriott product because of their reputation. Disappointed with the cleanliness of the rooms. Moved from the 1st room and had the 2nd room re-cleaned.

Plussat: We got there very late and guy at desk was not very friendly. Got our room key and pulled to park, but door on side would not open. SO, walked back to the front. Room was great, comfortable and spacious.

Plussat: Location

Miinukset: None

Miinukset: Hotel rooms need updates.. Lighting is poor and sink with washcloths is outside the shower room

Plussat: fine

Miinukset: inadequate bedding. no staff response. How can a Marriott run out of bedding

Plussat: I enjoyed the contemporary style of room as well as the bed.

Miinukset: They didn't offer complimentary coffee, tea, or breakfast.

Miinukset: The lobby was not inviting and the carpet needed swept.

Plussat: HBO

Miinukset: Dirty, smelled like smoke, room had not been cleaned. Just felt all around sketch.

Plussat: I enjoyed everything about my stay!

Miinukset: The bathroom being too small was the only thing I wish I could change!

Plussat: Staff was pretty friendly

Miinukset: The most serious issue is that it was extremely obvious that not only was someone smoking near our rooms, but they were smoking horrible smelling marijuana. The smell was disgusting on the 3rd floor by our rooms (324 and 326) both on New Years Eve and New Years Day the smell came into our rooms and was horrible. Guests in that floor were also quite loud which all should have been handled by the staff and was not. It completely ruined our stay

Plussat: The size of the room and the comfort for someone with a handicap was very much appreciated.

Miinukset: Came back to room around 5:00 pm to find only waste baskets emptied. The room was untouched, bed unmade, used and empty plastic cups left around. No coffee (regular), pkgs replaced, rubber sink pipe cover on bathroom floor. The head of housekeeping and her immediate supervisor arrived after I called. They were wonderful. Got everything in . Made me feel much better, I don’t like complaining, very nice people. Made my stay again pleasant. I will be returning on December 15, & 16. Before leaving for Arizona

Plussat: Location. It wasn't right in the city. It was a little out in the country

Miinukset: There was no small fridge in the room. U had to go outside the main lobby to smoke as they had interior corridors.

Plussat: convenient location

Plussat: It was a room with beds. Staff was nice.

Miinukset: This is the kind of place that you worry if you locked your car or not. I doubt they enforce their non smoking policy. Bathroom was smaller than an outhouse. I was relieved to leave.

Plussat: Spacious room bed frig microwave

Miinukset: Na

Plussat: The availability of a king size bed was a HUGE plus.

Miinukset: There was a foul odor that was immediately noticeable upon entering the room. It smelled like mildewed clothing or fabric. It was very unpleasant.

Plussat: Great service by front desk person Alyssa. She was the best part of the stay.

Miinukset: First floor rooms hve very thin walls. Was able to hear every word of a conversation people were having outside. Air unit in room was VERY loud. Made sleeping difficult

Plussat: The front desk girl was really nice and very kind

Miinukset: The room was ok however needs a little bit more of cleaning

Plussat: Clean and pretty quiet

Plussat: The breakfast was good.

Miinukset: The hotel staff always seemed to be visiting with each other in the office or on their cell phones at the front desk. At times we could hear them complaining about other employees. I didn't feel it was very professional.

Plussat: The reason we stayed was Shuttle to airport and I seen advertised free parking. Didn’t get free parking could have paid to park at airport

Miinukset: Charged me to park vehicle while on our trip when you advertised free parking. That’s why I picked your facility. I could have paid to park at airport. Also our sink was plugged, we went out to dinner and told front desk clerk about it. When we came back several hours later still plugged water sitting in it we had to inform front desk again. Maintenance all gone for night had to move to different room.

Plussat: Parking was close. The room was very comfortable. The people at the front desk were friendly and greeted us with a smile. The dining area was very clean and the staff was very nice. Everything was perfect.

Miinukset: N/A everything was good I have no complaints. There was nothing to diss like the room was perfect and the staff was very helpful again thank you. We will look forward to our next visit to Comfort Inn Cleveland Airport.

Plussat: Plenty of breakfast options!

Miinukset: The bathroom was dirty. Long black hair in the shower.

Plussat: Location, comfort, price, breakfast, no smoke odors, room was quiet despite New Years party on first floor.

Miinukset: Dirt or dried mess from refrigerator on the wooden surface it set on. Lots of scratches on the wooden furniture.

Plussat: The staff are always friendly and helpful. The rooms are clean and have microwave and refrigerator which is great for more than 1 night stays.

Miinukset: Some of the breakfast choices. I would like some turkey sausage instead of pork. I think some of the brand of foods that they purchase taste weird like the yogurt.

Miinukset: New years eve, party right below our room.

Plussat: Not much

Miinukset: The beds are terrible chair at desk almost broke my back because it was broke or something

Plussat: The free breakfast was full of choices

Miinukset: I wish they could offer Netflix

Plussat: Everythang! Friendly & very accommodating staff! Exceptional breakfast bar!

Miinukset: Best & cleanest place we've ever stayed! The breakfast bar will be missed until our next trip!

Plussat: Very clean!!

Miinukset: Most of the Staff friendly. My husband had a cracked rib and was required to sleep upright. When I asked to borrow one of the comfortable sitting chairs in the mostly vacant sitting area, I was told by night staff they felt it would be okay under the circumstances, but would have to check with Manager. She told me in a very not friendly manner that they were not allowed to set precedent of letting me do that. We would have left but this was also ONLY hotel on our trip to take the cost of the 3 night stay immediately from our account a month prior to us checking in. So husband had to sleep in rolling desk chair. Also only Comfort Inn we stayed at that did not have WiFi. The other Comfort Inns we stayed at had comfortable chairs in rooms on our 9 day trip.

Miinukset: There is a MAJOR opportunity as far as cleaning, across the entire property. I will probably not be staying there again.

Plussat: Because we stayed at this establishment we were entitled to 10 percent of our bill at a local restaurant called Max and Erma's. It was located across the street. The food was inexpensive and of good quality. It was close enough you could walk to it.

Miinukset: Dated.Stained carpet.Dirty toilet lid/flusher.Floor plan switched around from site.Narrow paths around bed caused.Wonder if this was to hide something. Was given plunger to unclog toilet myself instead of staff handling it.Too many issue to list all.

Miinukset: The bolt on the door was missing I complained and nothing was done. I felt very very unsafe and barely slept The elevator was gross with spilled food covering the floor 4 pieces of gym equipment the 2 that I would have used did not work The tv was dark

Plussat: This hotel is not far from a mall to go shopping and there is a Walmart about 15 minutes away. The only one thing this hotel is it don't have a pool to relax in during the summer months.

Plussat: Staff was very helpful

Plussat: Location was good. Front desk person was nice.

Miinukset: Very dirty, hallways and room smelled horrible. Pillowcases were filthy. Someone banged repeatedly on our door at 2:30 am.

Plussat: Very friendly staff, the bed and shower were great, very clean and if you smoke, had a nice patio in the back with chairs and tables and ashtrays, will stay again

Miinukset: The trash in the back by patio, beer cans and beer bottles in an overflowing trash cab

Plussat: Comfortable, value

Plussat: The bed was very inviting. The shower was clean. The fridge was clean as well.

Miinukset: The luggage cart had a broken wheel which caused me to pull my back trying to push it. The top lock inside my room was broken and I never got offered to move....The bathroom garbage can had someone else's hair in it and Wal-Mart bags under the sink.The kitchen cabinet on top beside the stove had pieces of something crumbled all over the bottom shelf...I asked for some kind of compinsation, because the hair repulsed me, and was told she could not do it. I was also told by the manager the night I checked in that the cart was there because the new one was stolen, and she never offered me anything for me saying my back was hurting from trying to move a cart that had a wheel half off the rim and did not want to go straight at all. The shower curtain rod was hung a bit high so the bottom of the curtain kept going out of the tub and I had to clean water off the floor.

Plussat: Location

Miinukset: Price

Plussat: Close to where I had to go

Miinukset: Pillow cases had blood and cigarettes holes

Plussat: The location

Miinukset: The 1st room was terrible. The bed sheets were stained with some kind of bleach or worn badly. Coffee stains on carpet and on the bathroom door. The 2nd room was not better. Hallway was dirty and littered with personal items. By 9:30 breakfast was gone.

Plussat: The employees are great!! I can't say enough about the staff!! They go above and beyond and very honest and trustworthy god bless them all!!!!

Miinukset: the 1st room smelled of smoke and the sheet had cig. burn in it so it either wasn't change or the cleaning person done it the second room the frig. had black mold and the 3rd room the frig was nosiey all night

Plussat: I found bed bugs during my stay

Miinukset: There were bed bugs everywhere

Miinukset: Not much. The room was not clean and had a broken faucet. Cracked and chipped paint.

Miinukset: Internet wouldn't work; Refrigerator loud; Shower handle wouldn't work until we pounded on it; had to ask for towels

Plussat: Excellent value! Great location, easy check in/out, pleasant & accommodating staff. The Breakfast area was very roomy compared to other places we’ve stayed at this past week. If we’re every back in town we would definitely stay here

Plussat: The Location

Miinukset: Everything, rooms are not clean

Plussat: The location was great!

Miinukset: A two bed room, but looked like one had been slept in. Had to wash off the nightstand & table we were going to eat at, and had to pull off the sticky menu from it. The bathroom had leftover personal hair from someone else

Miinukset: I am truly disappointed with my stay at this location! I specifically went with Days Inn, with expectations of clean and comfortable stay, but that was not the case! My spouse and I had to STEP OVER GARBAGE that was filled in the stairwells in order to get to our room. Our room smelled musty and was in overall bad shape! The shower was peeling apart, stains on the walls and carpet. I will spend the extra money to stay elsewhere from now on!

Miinukset: Tub was never clean or rinsed from night before

Plussat: I like the room and location.

Miinukset: The room over appearance looked clean but floor looked as if it wasn’t vacuumed, the top decorative that goes over the blanket had something white and cloudy spots on it so I snatched it off, and the bathroom had kind strands of hair on the floor (that’s my biggest pet peeve)

Plussat: Nothing

Miinukset: I have a long list and pictures with proof. Never going back. I'll sleep in my car I would love love to send pics with details of this stay

Plussat: Nothing

Miinukset: Everything

Miinukset: The non smoking rooms aren't non smoking since they have ashtrays and smell. I did switch rooms but the 2nd was no better than the 1st. The front desk didn't want to hear about it. The rooms are anything but quiet. Go somewhere else.

Plussat: It was safe and quiet. Although I had several concerns, (see below) they were addressed.

Miinukset: They didn't change my linens. I had to request clean towels. I had to change my internet code four times. I had to get my entry key recharged twice. Each time I went to the office, there was only one person at the desk

Plussat: Cost

Miinukset: Should be more clear and secure

Plussat: Staff

Miinukset: Filthy, did not get non smoking Ike ordered, no soap, no shampoo, a/c filthy could not turn on due to loose dirt and ashes in front laying.

Plussat: Nice safe area . Alot of restaurants and stores. Movie theater 5min walk away Housekeeper lady came every morning. Super nice. Front desk was ok .

Miinukset: Mostly the bathtubs. I did not shower witout flip flops on. Shower curtain was old overall I hated to take a shower literally was in and out . Yuck When first arrived they sent us to a room that housekeeping not even cleaned yet , gave us a room next to it ,shower was soooo disgusting, Hair in the corners. Sheets were visibly not cleaned. Liquid stains on the floor , furniture was run down with cigarette burns everywhere. Made them give me another room ( R 3RD ROOM)!! this room had same problems disgusting tub , moldy refrigerator and microwave! AC did not work. Pull back the covers its literally tobacco and lighter under the covers so obviously sheets and covers r not fresh from pervious use. At this point me and my husband was so disgusted we were willing to book a room at the motel next to this one. So we request another room (r 4th room since check in)!! It wasnt the best but it was wayy better then the ones they pervious put us in. Husband was so upset because he had just traveled 8hrs from New York. It's cheap but I'll never stay again dont care how low the price is ! I dont usually dont write reviews so this tells you I'm not being extra.

Plussat: The rooms are not clean they smell terrible and are in terrible condition. Broken curtains, the door lock is ripped, walls are filthy, the furniture destroyed, the ac is destroyed, the bathroom is falling apart, the tub is nasty. This is a health risk even for animals. The Ohio Attorney’s General should know about this place and open an investigation of business practices at this motel 6.

Miinukset: Nothing. This place is not fit for humans.

Plussat: Nothing

Miinukset: Nothing

Plussat: It was way warmer than the last motel 6 I was at and the bed was comfortable. It’s also quite sound proof.

Miinukset: The room smelt very bad like stale cigarettes even though there was a no smoking sign. I quickly realized the smell was coming from the bathroom. It’s almost like it was coming in through the vent. So closing the bathroom door helped a lot. We had a broken pipe under our sink and when I asked about changing rooms they gave me a bucket to put under. They couldn’t change me rooms because the machine to program new keys was broken. They were nice about it though and once I had the bucket it wasn’t that big of a deal. Because a bunch of water got on the floor I cleaned it up with a towel. Afterwards the towel was black and I quickly realized the floors were extremely dirty. The bathroom was really dirty. The toilet was yellow just from not being cleaned. The floors under the beds were full of dust bunnies. The shelf over the clothes hangers had a black layer of dust. In the morning I had a shower and it clearly had not been cleaned in a while. There was someone else’s curly hair in the tub. The floor was really dirty. Now my standards are not that high for motels and I understand that Motel 6 is a lower end motel but there is no need for it to be dirty. That’s just pure laziness on the staffs part. I’m not one to write negative reviews like this but it was just unbelievable how dirty it was. I’ve stayed in many motel 6s before and they were very clean. There is no reason for this. The sheets on my bed were also not even pulled over the matress. I would pay a little more and stay at the other motels nearby.

Miinukset: Not clean, the towel rack in bathroom broke, the heater/ac unit worked but the front all busted up, stain on floor by sink,

Plussat: Nothing

Miinukset: Ask for a handicap room but then found out when I got there are there are there handicapped rooms I rented out permanently they have none

Plussat: I like the location of hotel by freeway for convenience. I also liked how there was restaurants and stores very close to hotel.

Miinukset: The price and mildew in the bathroom